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Texas
2 reviews
0 helpful votes
Follow Doug T.
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I really enjoy the website as a buyer. I tried to help my mom set up shop there, and it wasn't so easy for sellers. It was easier to just set up her own website. I tend to find shops I like there more through youtube than by actually searching Etsy itself.

Date of experience: December 2, 2019
Florida
1 review
1 helpful vote
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I order a custom made table by HomeByHandChic that arrived broken, poorly assemble, poor quality. I contact both etsy and HomeByHandChic, send them pictures and explaining my issue. Etsy told me to try to resolve my issue with the seller first. The seller will not reply to my e-mails. Etsy closed my case without any notifications. I attempted to log in into my account and was not able to. I even wrote an e-mail to the support system without results. Etsy does not support their client at all. I will never buy anything from this website

Date of experience: May 6, 2013
Oregon
5 reviews
41 helpful votes
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Too Many Dishonest Sellers
September 22, 2016

Etsy allows big sellers to break the rules. I've reported many shops that claim handmade when items are not handmade. I've included links to the exact items to Etsy and shops aren't being shut down. These sellers are also using the stock photos of where they purchased their items.
Some of these shops have over 3000 sales, which explains why Etsy hasn't shut them down!
Those "leather" wrap bracelets you see all over Etsy, I bet 1 out of 100 shops actually handcraft them. Otherwise, you can purchase them from China for as low as 99 cents each and they aren't even worth that. I had someone send one as a gift to me a couple years back and it was a piece of crap!

Date of experience: September 22, 2016
Belgium
1 review
7 helpful votes
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Etsy deactivated my new opened shop(just 1 day) with no explanation at all, after my unstopping trying and they gave me a ridiculous reply which nothing is true. They so called that being transparent and honest but to look what they did to me. After I provided all the id card and bank information, uploading some items which are exactly respect their selling policy, and they just simply shut down my shop. Ridiculous, rude after all.

Date of experience: August 5, 2017
Oklahoma
11 reviews
5 helpful votes
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Etsy
April 5, 2017

I am a big fan of Etsy! They offer a huge variety of products. All of the items I have ordered from Etsy have outstanding. Everything was just as advertised and everything has been excellent! I am planning several other orders very soon!

Date of experience: April 5, 2017
Netherlands
1 review
5 helpful votes
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I ordered a ring from the Kristinelily shop on Etsy. After paying massive import taxes (would have been nice to know when ordering), turns out she sent a much smaller size, I sent a photo with a ring I already owned to show it. No problem, I could send it back and would be reimbursed (not for taxes and shipping costs, but at least the ring). I was strung along and told to wait. When I eventually reported to Etsy, what do you know, my "case eligibility" had expired and much as they would like to, they can't do a thing. O yes, also I somehow can't post a review.
I've payed €80, which amounts to $ 105, and have nothing to show for it. They think the Dutch Postal Service are to blame and I should file a claim with them. Well they sent it all right, so I wouldn't recommend doing bussiness with either Etsy or the Kristinelily shop.

Date of experience: August 22, 2014
Serbia
1 review
14 helpful votes
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The person below does not even identify by its name and is not brave to upload its own picture, and yet, he/she dares to refute scam victims! Certainly one of these Etsy scammers afraid of truth!

It is obvious that Etsy itself does NOT sell anything but it is a scam site created by thieves for thieves! Once you get scammed, Etsy will send an auto-response telling you that it is up to scammer whether your stolen money will be returned or not. If you appreciate such kind of bizarre fraud - go ahead! If not, then you know what to do!

Date of experience: April 8, 2019
Texas
1 review
4 helpful votes
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The etsy store "FromAppalacia" has a terrible seller named Jen who lacks any common curtesy and will not make any attempt to fix her mistakes. She was creating wine charms with personalized gift tags for a wedding shower that I was hosting and they came in after the wedding shower took place. She then dropped all communication until I opened up a claim and then she was extremely rude and refused to refund my money, even with me offering to ship the charms back to her. Do not buy from this etsy store. Save yourself the trouble.

Date of experience: September 14, 2015
Christina M.
California
1 review
5 helpful votes
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Hi! I attempted to create an account, but then received a message that you were unable to send a confirmation email to me and to call Etsy Support. Problem is, there is no way to contact Etsy support. Can someone please help me?

Date of experience: December 16, 2017
Florida
9 reviews
18 helpful votes
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So Far So Good!
May 27, 2017

I've only order once from Etsy! And the owner I've order from, had great reviews from other buyers. I've order a body brush/face brush from the owner, and which wasn't pricey at all! Both items came quickly and my items look like her displays. She also gave me a card to contact her with any issues, and a free sample of lavender shea butter! Oh it had such an lovely smell, couldn't do much with the sample, lol. I was able to use it on both elbows that's about it, but I'm planning to buy more from this seller soon. Never had any problems and I hope it stays that way, with any seller I'll purchase from in the near future! If not I'm coming to update my review, about my bad experience.

Date of experience: May 27, 2017
Canada
1 review
11 helpful votes
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Etsy is horrible! Both for buyers and sellers! Etsy charge almost 20% from Sellers. And so many hidden fee! It's hard for any sellers to make the money in Etsy! And no protection and customer services! There is no phone number, no address, no E-mail! Go Amazon or somewhere else. Etsy is the worst! Beware everyone!

Date of experience: July 8, 2020
GB
1 review
0 helpful votes
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Awful support from the customer service team they cannot assist with not receiving an SMS code to login when I want to leave a review for something I was scanned for. It's like they want to assist the scammers.

Date of experience: May 23, 2023
Illinois
5 reviews
11 helpful votes
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I buy and sell on several sites and this is the worst transaction I have ever experienced. Etsy shop BestSellerSupplies took my money for an item I purchased and then the next day sent me an email that read the shop is on vacation. To make a long story short, I never received the item, never got a refund, shop owner won't communicate, sends me automated "on vacation" emails. Etsy is of no help, and pulled the "review" block so I won't leave a negative review. I have filed a claim with Paypal, but as for Etsy... JOKE!

Date of experience: August 13, 2015
California
2 reviews
7 helpful votes
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I ordered a product through Etsy that was damaged in shipment, so I opened a dispute case and engaged with the seller to obtain a refund for the cost of repair. The seller finally sent me the refund but Etsy was no help, closing the case on me twice. The final straw was telling me that they would accept disputes about the product but not any shipping issues. This is a business that depends on shipping!

Date of experience: February 7, 2017
New York
1 review
5 helpful votes
Follow Liliia K.
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I just recently ordered from that horrible company bag. The bag is missing and they just looks like trying to assist me, but not really. Big time liers, dishonest people I dont know they running the business. Never ever order anything from them, even if u think anything happen to your order. Dont become the victim of their scam products. There is not phone number who to contact, the phone number provided is not accepting incoming calls, there is no alive person to talk with. Sellers never call u back even u leave phone number name and described the issue. Be smart and never deal with that company. SUCKS... Their sellers writing long boring stories and a lot of unnecessary information and pretending they help u. Who needs sorry? When the item u ordered is missing and they in their turn sending the items cheapest way instead to make sign for item, Now both headache for them and me. Again I care less about their unfavorable business, I care for myself and other consumers...

Date of experience: July 1, 2017
West Virginia
1 review
1 helpful vote
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I made 2 orders one for $67.05 & one for $19.08 i have bank statment showing paid to Etsy they say they dont have my payment and refuse a refund, i am never going to make a mistake with this company again they have no way to contact them by phone, that is a red flag for a scam company, sure some people get their orders, but what about the random ones like me who get totaly burned?

Date of experience: May 9, 2023
Mississippi
1 review
14 helpful votes
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So disappointed, thought I found another place to shop but EBAY and Amazon have no competition here. Cheap junk seller and ETSY does not honor their promise to refund if not "as described". Won't be back.

Date of experience: April 24, 2018
California
1 review
1 helpful vote
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Fitbit bracelet
June 1, 2015

I recently bought a fit bit bracelet from Etsy. After less than a week the black pearls are already starting to peel and it's very very hard to insert the fit bit into the bracelet. I think I actually damaged my fit bit in trying to do it. Will not buy another one.

Date of experience: June 1, 2015
GB
1 review
1 helpful vote
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What a pile of rubbish!
January 12, 2014

What a pile of rubbish! I brought a ring of etsy last month and when it arrived I was asked to pay £20 uk customs charge. In the online description the seller lists the item as being able to ship to the uk at no extra charge. When I challenged the seller she was nothing but rude and instead that this was my charge to pay. When I contacted Royal Mail they told me that it was the sellers responsibilities to pay this because they should of paid it in the first place. I requested the item was returned to her as it only cost £10 in the first place. She is now refusing to give me any form of refund after having it returned. It still of nothing but con artists who want to scam you out of your money.

Date of experience: January 12, 2014
Vermont
1 review
1 helpful vote
Follow Paul H.
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People should know you can only post a photo with a review of it's 5 stars. Therefore the photos you see are not always accurate to what you may receive. If Etsy is legit. Why not let anyone post a photo of what they receive?

Date of experience: July 12, 2022

Overview

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
348
shipping
312
returns
262
quality
314
+210