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EtsyReviews 1,567

1.6

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Etsy Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
347
shipping
311
returns
261
quality
313

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NL
1 review
6 helpful votes
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Etsy now has too many Chinese resellers. I was searching for a specific coat and found it. But later I saw exactly the same one for about the same price and same promo pictures at another Chinese small factory (that's how they like to call themselves). So I was already worried that it can be a scam. I was discussing it with one of my friends and she told me to check some online Chinese market. And I found there the same coat but 2 or even 3 times cheaper. So I wrote the etsy support and they only offered me to read the reviews of other clients and decide by myself. But nothing about closing down any of those shops reselling items from some big factory.
Also I noticed some knitting company from Uzbekistan or some other country from that area who was offering to knit the models from knitting magazines (mainly German). They used for promotion scans from those magazines...
And another thing that is so unfair to almost all milliners that there are many sellers making those fabric flowers accessories and never even mentioning that they use cheap flowers from a dollar store. And they want lots of money for their works. Ok, these items can look nice on the pictures but in real life they do look cheap.

Date of experience: October 9, 2014
Texas
4 reviews
12 helpful votes
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I love etsy.com
October 8, 2014

I love etsy.com. I find things there that are unique, original, of high quality, and I have never had any trouble with any order nor the customer service. They are just awesome!

Date of experience: October 8, 2014
Washington
1 review
6 helpful votes
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Etsy does not vet the people that sell through them very well. I bought 4 bridesmaid dresses and they arrived 2 weeks late and the wrong color. $400.00 dollars gone as I returned them and have never received a refund. The time allowed to open a claim is too short so there was absolutely zero help from Etsy or PayPal.

Date of experience: October 8, 2014
New Mexico
2 reviews
26 helpful votes
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I was a seller on Etsy for almost a year. I have had 999 sales as of today. Because I used the following words or put a photo I took myself, I was kicked off today. Here are my infringements.
1) used the word M&M on these little cabochons which said M&M on jewelry
2) used the phrase "Pandora Like Beads"
3) Took a photo of the Moulin Rouge in Paris and was reprimanded for the copy right on the building
4) Whether or not a banged up old Vera Bradley bag was over 20 years old.
5) Made a necklace with a Heidi Klum designer chain and got in trouble for using the name Heidi Klum
And today
6) a photo I took of Moet Champagne in 2007 and listed it in January of this year and just happened to change the title to reflect what it was, they kicked me off permanently.
These has been harassment with a clique of Etsy shop owners to get me blacklisted too. I have been sent emails, not sold to and even told that I was extorting money from one shop owner, which until today when I asked my attorney what that meant, I didn't even know what that meant. I was also threatened to have the FBI called on me by this person, for what? Yet there is all these Asian shop owners who I KNOW they don't make their own products, there are still photos of Moulin Rouge, etc. I don't know why I have been picked on since I paid for advertising, brought them money with my 999 sales (I didn't get my 1000th sales as I was looking forward to) for they took that away from me and only sent me another canned letter as they always do when one tries to reach out and tell them anything. I would give no stars if I could because I did what they wanted and cannot understand that I can't sell something that says M&M but others can sell things that they make and say DISNEY. Thank you for listening.

Date of experience: October 2, 2014
New York
1 review
14 helpful votes
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This review is for someone who is planning to open up a shop on Etsy.
Here is the negatives:
1- You will get charged for other sellers browsing your shop looking to copy the merchandise you have sold or looking to copy what you have in stock.
2-Etsy cannot fully explain in detail to a seller how the promotion end of it works. Nor do they make that information available to the public.
3- This company is a cover for the sneaky underhanded owner of the company. He only promotes his own people. Other sites like zibbit.com is a subsidiary... so be warned to stay away from them as well.
4-The company created this illusion of a handmade artisan community where the current trend is to sell your crafts. My advice is to open your own shop with your own domain.
5- Etsy profits on selling a dream to people to work for themselves. Then Etsy charges crazy fees to sellers until they cant afford it and eventually loose everything. Etsy is doing this to thousands of people and making extremely high profits.
6- Etsy has been known for muting shops and arbitrarily closing down certain shops. For years they kept shops open who were selling machine made items from China, India, and Israel and then would abruptly shut down certain shops that were good honest highly skilled artisans.
7- Their administrative teams takes things personally and will punish sellers by closing down a shop or muting a shop simply for asking questions and wanting answers about fees, promoting store etc...
8- Some of the sellers peruse through Etsy and report shops to the Etsy team as violations in efforts to get their competitor shops shut down.
9- My advice is to do your research and open your own shop with your own domain and pay for advertising too. The fees that you pay for Etsy are much higher and at least you know what you are paying for with your own online store.

Date of experience: October 1, 2014
California
1 review
6 helpful votes
Follow jaz a.
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Although there are excellent sellers on etsy, there are a lot of scammers! I got scammed three times this year! Twice by who I believe was the same person. I had ordered a custom tape wallet from someone and I never received. Their shop was closed and a few weeks later saw the same listings on another shop! Yea im looking at you BESTYinc!

Date of experience: October 1, 2014
New York
1 review
15 helpful votes
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Horrible site
September 30, 2014

Horrible site. Sellers are overcharged... the company is going downhill fast. Etsy promotes shops from Isreal and China... all machine made crap.

Date of experience: September 30, 2014
Texas
1 review
9 helpful votes
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Ordered and paid in full for a custom aisle runner in late December... I said my wedding was a month earlier than it actually was. Would message her because I hadnt heard anything for months. Angel Dauphine took foreeevvveerr to respond. Once she replied dont worry you will receive your runner well before your wedding. Well she never replied again and I never got my aisle runner 9 months later ("a week before my wedding"). Etsy was quick to refund my money and resolved the issue but wow Angel Dauphine just did not care, did not keep her word, and is a terrible business woman. I was sooooo excited about my bling aisle runner and now have no time to order one :(( bling is my theme and I feel soo sad and mad..

Date of experience: September 29, 2014
Pennsylvania
5 reviews
57 helpful votes
Follow Tammy S.
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Etsy is okay but funny with what they will or won't allow to be sold. One shop was closed due to copyright issues while other shops sell the same items and are allowed to stay open. Not very fair. If they close one for the infraction then close them all.
They are good at getting money back if there is an issue but it's not all smooth sailing as you go through the process.

Date of experience: September 24, 2014
New York
1 review
6 helpful votes
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Buyer BEWARE!
September 24, 2014

Buyer BEWARE! This site creates a safe harbor for CRIMINAL activity! Placed an order two months ago, never received, seller (STLFURN) ignores emails, filed a case with ETSY. They do NOTHING! They WILL NOT help you! They will not refund your money! DO NOT USE THIS WEBSITE! Report FRAUD to BBB! Worst customer service I've ever encountered.

Date of experience: September 24, 2014
GB
1 review
6 helpful votes
Follow Tanya U.
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Do not use ETSY or the seller called ONCE UPON A SIGN!
At face value, this site looks great with lots of unique products etc. but in reality, it is an absolute nightmare.
I paid for my two orders and they have allegedly been shipped to me some 3 weeks ago from a UK seller to my UK address. I have never received the items and the seller has disappeared. There is no tracking number for postage. ETSY has no consumer protection and, quite frankly, don't care that I have essentially been scammed.
The sellers on Etsy are not registered companies, therefore don't have a company number and don't have their phone numbers on the site. So, you have no way to Trace the company, get your money back or get Etsy to interfere/ help.

Date of experience: September 23, 2014
Washington
2 reviews
14 helpful votes
Follow Rog H.
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Started purchasing an item from Etsy and found that even with checkout by paypal it required that I make a account on their website - what? Paypal can totally handle purchase without requiring setting up site credentials for a company that has no benefit to me. With Target and other people losing information, why would I trust some minor site to have my information?

Etsy lost a purchase.

ChaoticHARMONYstudio on Etsy lost a purchase.

Date of experience: September 21, 2014
Nebraska
1 review
9 helpful votes
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Fortune Rabbit had a sale on monogrammed robes that I ordered for my bridesmaids, and although the they came in time, three of the robes were done wrong. One had the wrong monogram and the other two were wrong sizes. I was very clear in my email and yet I had received robes that now I cannot give to my bridesmaids. I am so disappointed and would reccomended NOT ordering from Fotune Rabbit. Now my
Gifts for my bridesmaid are ruined and I am getting married in two days so there is no time for me to get anything else.

Date of experience: September 18, 2014
North Carolina
1 review
6 helpful votes
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I ordered something from Crystal Casman Jewelry and was advised it was shipping in two days. I was even forwarded a USPS tracking number and it turns out to be less than a business you can trust.

Be leary folks.

Date of experience: September 16, 2014
District of Columbia
1 review
6 helpful votes
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Purchased a t-shirt from Michelle from The Little Joy Shop on August 4. Never received it. Learned on September 2 that the seller canceled the order because the shirt was no onger available. Seller has yet to refund my money via PayPal. Seller does not respond to my emails. Just escalated tus issue to a claim with PayPal. Still can't figure out why the shirt is no longer available? Custom embroidering machine break? White t-shirts (toddler size) no longer available? This experience has been more like the Little Shop of Horrors than of joy.

Date of experience: September 13, 2014
District of Columbia
1 review
7 helpful votes
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Beware of doing business with a store on Etsy called KARMA ROX that sells vintage clothing. I was informed that this company only accepts money orders. I sent a money order in the amount of $178.00 made payable to Jan Brewer from Buford, GA in good faith that she would forward the shoes in time for my daughter's wedding. Her wedding was over a month ago and and I have yet to receive the merchandise or a refund. They claim the vintage shoes have been mailed twice and returned. I have provided an address to them 3 times! Excuse, excuse... I been SCAMMED!

Date of experience: September 12, 2014
Tennessee
1 review
8 helpful votes
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Etsy deleted a review regarding a seller because it was NOT 5 stars without any communication with me (the buyer). Why ask for reviews if you are going to delete them after everything under the sun has been tried to rectify the problem. Allow the review to stand.
BEWARE of the following company: KROMMdesign out of Montreal, Canada.

The following is a review that I wrote regarding this company about a product I bought from them.

Arrived DAMAGED in 3 different places!

I have waited until now to write a review because I would have written a completely inappropriate critique filled with inexplicable epithets if I had done so at the time of the arrival of the table. I was that mad and angry!

The packaging (if you can call what the table arrived in packaging) was completely useless for this endeavor. The outside box was nothing more than many broken down cartons that were taped together to form one large outer container to hold the table.

Let me give you the dimensions of the table: Length = 54 inches. Width = 22 inches. Height = 19 inches. Weight = 65 lbs. You did not have to be an engineer to see that this was NOT going to end well once the table was shipped.

Inside the box. The table was wrapped with a very loose fitting sheet of canvas. The rest of the padding inside the box was nothing more than MORE broken down cardboard boxes loosely fitted around the table. That was the padding used to protect this 65 pound table that was to be shipped from Montreal to Tennessee.

It is common knowledge that everything that is shipped is NOT HANDLED WITH CARE! You have to be proactive and protect the product you are shipping to the hilt. I wish they had simply asked me and I would have been happy to send them more money to invest in appropriate packing materials. I would have been happy to protect my $1300. 00 investment. They shipped this on the cheap and it is completely indefensible. There is NO JUSTIFICATION for the manner in which this was shipped.

All I can say to anyone reading this is: BUYER BEWARE, BUYER BEWARE, BUYER BEWARE!

Date of experience: September 12, 2014
California
1 review
7 helpful votes
Follow Cressida J.
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I ordered several shirts from a seller for a team event I was competing in. The seller did not ship as promised nor would she answer any of my messages to her. I contacted Etsy and after they made me wait their "appropriate time" and still not hearing from the seller I had to reorder the shirts to have them in time for the event. Etsy was made aware of this but still allowed the seller to wait to the last possible minute. Right before my refund was due to be issued she decided to ship the shirts. Because she shipped the shirts and does not accept returns Etsy will no longer help me. It does not seem to matter that the shirts were shipped 1 full month after promised nor does it matter that they are no longer needed and I was forced to reorder from another store. Simple communication returned by the seller would have prevented me from having to now dispute charges on my credit card. Good luck to anyone that has a bad buying experience. Etsy does nothing to protect the buyers.

Date of experience: September 10, 2014
District of Columbia
1 review
7 helpful votes
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I love Etsy
September 7, 2014

I love Etsy. I have purchased quite a few items from the site and have always received my items swiftly and find them as described. Everyone has been polite. I will continue to purchase from them in the future.

Date of experience: September 7, 2014
Australia
2 reviews
14 helpful votes
Follow Mummabear B.
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I am reviewing the etsy shop Cherished Sentiments.

The shop owner is lovely when you are in the ordering & payment process. As soon as they ship the sub standard jewellery with errors that they have made they don't want to know you. They made typographical errors on both pieces. After several emails all with no response I can easily say this is the worst shop/person I have ever dealt with be it online or in person.

Date of experience: September 4, 2014