EtsyReviews 1,567

I reported an obvious scam from a seller in Turkey and my multiple reports were ignored. Two customer support representatives basically hung up on me, and my request to be transferred to a supervisor was answered with "a supervisor will email you", which was a lie. All they do is placate with canned replies. Nobody cares about the honest sellers, the crooks are not vetted and even when discovered and reported by buyers (who have no interest since they don't compete) nobody cares. Too bad, I used to love this company but it's going down the drain.
I am attaching the evidence of my order, that was never delivered (refunded by Etsy, not the seller), and 2 screenshots of the same item being advertised by 2 sellers, both from Turkey (like my original order, from yet a third seller from Turkey). Etsy doesn't even care about their own money, let alone ours.

This company will do absolutely nothing to help the buyer get a refund, they will only put you in contact with the seller that your wanting a refund from, then they won't let you post and negative review, and finally the will send you an E mail telling you what a great job they have done resolving your issue, and all they have done is delayed the process so long you can't enter a dispute with your credit card company.

I purchased sandals from ChristinaChristiJls through Etsy. I had no idea they were coming from Greece and I would be stuck paying all the shipping costs. The return policy is ridiculous, but I went ahead and returned them. I should have just kept the sandals because it cost me almost $30 to ship them back. I highly advise not to purchase from this seller if you live in the U.S. unless you know you will not return them. The sandals are worth about $10 at the most. They were flat and hard with no support. I ended up paying over $100 for the sandals and received a $20.00 refund. Lesson learned.

If you order something and USPS loses it - guess who's out of money? That's right... you are. Don't waste your money here.

Etsy was letting me sale items that wasn't handmade but I help designed them and than later after making 1000's of dollars off of me Etsy removed some of my listings. Anyways, finishing up the rest of my orders and I am leaving Etsy..

I still haven't received my order that I placed on 01/17 Etsy my order number *******857 Etsy is so sketch.

I am truly upset with Etsy as I have purchased through them often. They do not provide support to customers. Every time I request a call back and speak to a representative, they verify my information, I then get disconnected and receive no call back! They do not stand by their customers!

Warning: stay away from this seller on Etsy " CadeauxNicNac" I learned the hard way her reviews are fake. An don't bother asking Etsy for support or help don't even bother opening a case for non shipment this seller plays the victim an will lie about shipping dates transaction an she failed to provide proof of receipt of shipment's,. Etsy sadly still supported her because she cry's an plays the victim leaving the customer without a product an without a refund. Warning to all! I had to learn the hard way.

I purchased a jacket that was supposed to be a men's medium and it arrived a woman's medium... several emails to the seller and a opened and closed claim case in less than 6 hours and I'm stuck with the jacket. The only response to my several emails was apparently meant for another customer.

I have a special event planned for Valentine's day. I have asked shipping questions now 3 times of "Patty". All "she" does is quote back to me the shipping policy that I have read on the site and also quoted back to "her" and then asks if I have other questions. My item should have been shipped by now (2/3), but "she" is now saying that it will ship on the 14th, and it won't arrive until the18th. I asked about this prior to placing my order.
I also asked, in my first message, about the size and an extender. I have had no reply to this. Copy and Paste is not customer service. That has been the same response every time.
At this point, Etsy, DarlingJewelryStudio from Miami, Florida, has given you a bad name, and I will never shop your site again. Further, I plan on telling everyone I know about this and encourage them to go elsewhere. Three strikes, "Patty".

Etsy is full of Chinese items from forced child labor used in the Xinjiang province. Do not patronize Etsy if you have concerns where the products came from. I know because I sold the same items for awhile until reading about the human rights violation in this Xinjiang providence. Etsy is basically people selling items that are made with child labor from China. Most items on Etsy are not handmade or vintage but rather Chinese knock-offs. There are too many disgusting items that Etsy does not remove.Don't let your children look at Etsy without supervision. Too much sex, drug paraphernalia and nudity in listings. Best to avoid Etsy

Ahh hindsight. I am an honest seller and tried using Etsy to supplement my own humble, but growing store. The items I offer are handcrafted, the vast majority of herbal offerings grown from seed and created using traditional methods. My account has been suspended for offering an herbal blend curio that is not in violation of their terms. In fact, while it is unique, similar herbal offerings are plentiful on Etsy. The platform is costly for the rate of return. I am grateful for every customer there was an opportunity to work with and that they loved their purchases. That means more than words to me. Some made the time to share their experience with me privately and offer a rating. That is worth more than its weight in gold. In a world where time is sometimes so limited, customers chose to generously share theirs. The trouble is Etsy takes so much that hours upon hours of labor are used to pay for their fees. Their platform is not consistent in terms of the process of identifying what does and does not violate their TOS. Thankfully I only used it for about three months, but I do still wish I had read these reviews while deciding how to supplement my own store.

Etsy is a scam site. It feels its run by mafias! If you signup with them to sell your products, they will take money for every listing and for advertising your products and THEN cut you off completely! Yes even if you follow policies 100%.

They reached me to remove some products (which i did) and so i uploaded handmade products. Yet they banned me without a notice, without asking me about them or anything. Moreover, they held my balance about 500 dollars of my money for SIX MONTHS (still not paid), although all related orders are competed and received by all customers. They believe somehow its their right to do this!

No selling platform works like this with sellers! They are completely unprofessionally and untrustworthy.

If you know someone like me where they're really into crystals then I recommend you go and get them a Valentines Crystal box. I received this last year as a gift from a friend and I absolutely loved it, it was such a cute and fun surprise. Not to mention, the packaging was just absolutely adorable. It's definitely a good way to gift a friend something they love while being in theme with the occasion. I wish I took a picture of it when I got it but this example from Etsy is basically the same as the one I received.

I have been an occasional customer since 2015 until now. I received the email that my order was cancelled. I checked. It was $184! Somebody was trying to make a purchase to my account. It didn't go through and I got the note from etsy. Then, I checked my previous order for $12.10 which I posted. It was cancelled and I never got any notification and no refund, as well. When I contacted the shop about refund (2 days later), I immediately received the refund! Like somebody was just sitting and waiting for my message? Scam and fraud. Especially the fortune tellers. Never use that service on etsy. Most of them are scammers.
UPDATE: August 2024. I finally found a courage to close this account. I was still using to buy some plants and seeds, but most of reliable sellers have an own website and I will buy on their website, if need. The fortune tellers and magic producers do very well on this site. OMG, how many naive people make them money. Stay away!

I ordered a large decal. Shipment was to Germany. Took quite long time, and I was charged customs fees that were were almost as much as the decal. The customs fees should be more upfront. I should have to go searching for it.

I am a new Etsy customer I have only made two purchases with this company. My second purchase that I just made was placed on hold for up to 2 to 3 days for no apparent reason I wasn't told why while my transaction went through a third-party verification. I have never heard this before I'm not quite sure why this was done to me and my credit card in my account but I was very upset and I did not want my purchase after learning that had happened. I contacted Etsy online and a chat and it did not go well as you would've guessed chatting online when you have a problem and there's an issue is absolutely the worst thing to do. I was not able to have my issue resolved and I felt as if I was being miss treated and Etsy was trying to keep my money because they would not cancel my order even though it was in the pending not purchased happen third-party verification stage. I was not able to get anything resolved last night it was a complete nightmare and I may sure to let Etsy know that when my item come in the mail that I will be returned back to the Cinder because I actually do not want it and not only that I will not be making any more purchases or spending my money with this company. Etsy is not a trustworthy company and when I went to actually try to write a review on their site the webpage it was not working it was disabled and I was not able to place review and I'm not surprised because his company is a not reputable. I wanted to make people aware that number one there is no alive real person to talk to about any problems that you have you are only left to resolve things to online chat by a computer. I felt as if they had hijacked my money and was refusing to give me a refund for another reason being that they are based in China.

They claim they have delivered the product even they haven't and noone is taking responsibility. They are not even interested in finding out where the ordered product has been lost and they just toik the money and thats it! They simple have stolen my money!