business logo of Etsy
How would you rate Etsy?
grey star
grey star
grey star
grey star
grey star
GB
1 review
6 helpful votes
Follow Milan V.
Unfollow Milan V.
Send Message
Share Review
Report Review

I had a seller account on Etsy, everything went well, sold good amount of products in first 2 months of opening my shop. On 25th of December, my account got suspended without any email or message warning. They closed my business just like that. Didn't get any explanation what happened, so today I don't know any reason why they closed it. Try to appeal, with no success. Worst thing is they still owe me over £580 of my money which I made and they still did not pay me. Them customer support is horrendous it's actually non exist as they have only option to send email, but they never respond. Absolute scammers! I advice for sellers to move out of this website, open your own website as ETSY ARE FRAUD.

Date of experience: January 31, 2024
Texas
7 reviews
6 helpful votes
Follow Cindy B.
Unfollow Cindy B.
Send Message
Share Review
Report Review

I've read some pretty terrible reviews for Etsy, but luckily I have not experienced any issues. Just ordered something for a friend and asked if it could be sent a few days before their est. Shipping date. The seller was very sweet and I got my item WAY faster than expected. Love Etsy.

Date of experience: February 10, 2015
Australia
72 reviews
28 helpful votes
Follow hooded e.
Unfollow hooded e.
Send Message
Share Review
Report Review

Etsy review
December 9, 2021

Etsy has a lot of cool stuff from small business that you cannot normally find, so i really recommend shopping from there for things like art work, room decor, DIY objection (earrings, necklace etc). Shipping is relatively fast depending on how soon the seller ships out the product, but its a super safe platform to purchase from!

Date of experience: December 9, 2021
Portugal
1 review
12 helpful votes
Follow Mary B.
Unfollow Mary B.
Send Message
Share Review
Report Review

Etsy support team members should really get themselves jobs elsewhere as they are champions with being slow, ignorant and poorly trained. But if this is what the Etsy management wants, then they have reached the goal. My messages take weeks of not months to respond, never contain anything helping and in 100% it is brushing me off their laziest shoulder. Shame on you, guys, and may you have the same attitude from everyone when you need help.

Date of experience: February 18, 2015
California
3 reviews
4 helpful votes
Follow Kate M.
Unfollow Kate M.
Send Message
Share Review
Report Review

Rampant Scams
September 29, 2023

Etsy encourages scammers apparently but not protecting buyers and refusing to shut down obviously fake shops. How many people get ripped off before Etsy does something: apparently it's internal information they can't disclose. Safe to say, shop elsewhere, unless you enjoy being scammed.

+2
Date of experience: September 29, 2023
Florida
1 review
4 helpful votes
Follow Lisa A.
Unfollow Lisa A.
Send Message
Share Review
Report Review

Horrible
October 30, 2013

Horrible. They close your shop for no reason instead of focusing their attention on the resellers. They make so much money and consider themselves "professional" yet they don't even have a contact number. Artfire and other handmade sites are WAY better. Also, I suggest making your own website.

Date of experience: October 30, 2013
Connecticut
1 review
2 helpful votes
Follow Tina S.
Unfollow Tina S.
Send Message
Share Review
Report Review

Etsy closed my shop after have 100% reviews with lots of repeat happy customers with NO warning or way to even contact them to speak about it. If you are a newcomer to Etsy WATCH OUT. There are sellers on there who love to attack new people. They will flag your items and get them pulled out of your shop. The fact that they let all this drama go down and give us innocent, minding our own business sellers the cold shoulder makes me sick! I'm a single mom who finally found a great way to make income doing what I love and now it is ruined because of jealous, vindictive women. If anyone else knows where I can go to sell digital images (instant download) please let me know. Besides Etsy rakes you through the coals with their fees. Everything has a fee attached.

Date of experience: January 27, 2014
Illinois
1 review
2 helpful votes
Follow Amy H.
Unfollow Amy H.
Send Message
Share Review
Report Review

Terrible I've been screwed over multiple times. I get excuses when I try to ask about an order. I bought things that were not even available for sale then they send me some crappy item or on two occasions nothing at all. I will never go through this again. Sellers are mean and combative. Save your self money and time and a headache.

Date of experience: March 8, 2017
Australia
1 review
1 helpful vote
Follow Josie W.
Unfollow Josie W.
Send Message
Share Review
Report Review

Don't want my money?
November 23, 2022

Can't check out. One step to final checkout and I get some stupid screen which says something about me not being authorised to change information.? Whatever. Taking my dollars elsewhere. Thanks for nothing!

Date of experience: November 23, 2022
California
9 reviews
49 helpful votes
Follow Jemm M.
Unfollow Jemm M.
Send Message
Share Review
Report Review

I used Etsy for the first time last week. I made two purchases both of which were processed and shipped promptly. The Christmas cards I bought are adorable and I can't wait to send them out. Great quality. My body butter will arrive this week and I look forward to using it. When I had questions prior to the purchase, my questions were answered quickly and with the utmost courtesy. I plan to do my holiday shopping on Etsy in an effort to support small businesses. Please note that every seller is individual and unique so I could've just as easily had a crappy experience. If I did have bad customer service or shipping issues, I'd blame the seller not Etsy.

Date of experience: December 1, 2010
New York
4 reviews
0 helpful votes
Follow Fallon S.
Unfollow Fallon S.
Send Message
Share Review
Report Review

You must check it out!
January 18, 2021

I absolutely love etsy.com I've found some really unique stuff using the website. If you're looking for a "one of a kind" gift or item for yourself this is the place to go. I bought my mom a beautiful personalized engraved necklace this past Christmas. She wears it every day! I'll always buy from etsy. There's so much neat stuff.

Date of experience: June 24, 2016
Washington
5 reviews
13 helpful votes
Follow Deborah S.
Unfollow Deborah S.
Send Message
Share Review
Report Review

Each time i buy or review the product someone is always there to write me.To help guide me. Recently I purchased a egg ornament unique it arrived to my sister in tact and exactly unseen the present was beautiful. They stand behind there warm words.

Date of experience: December 10, 2018
California
5 reviews
31 helpful votes
Follow Cynthia W.
Unfollow Cynthia W.
Send Message
Share Review
Report Review

Purchased an item, it was never shipped, passed the deadline to file a dispute by one day, spent an hour trying to figure all this out. Will avoid etsy from now on. Ebay and Amazon don't rip you off. Can't even leave a review about the seller ripping me off.

Date of experience: August 8, 2015
Massachusetts
1 review
8 helpful votes
Follow Senai S.
Unfollow Senai S.
Send Message
Share Review
Report Review

Horrible Experience
March 17, 2015

I ordered five different things from five different sellers. Two of the items (the expensive ones) didn't look anything at all like the pictures that were posted online. And one item was never shipped. That's basically stealing. I'm currently having a hard time getting anyone to help with a refund. Don't waste your time or money!

Date of experience: March 17, 2015
Indonesia
1 review
0 helpful votes
Follow Iuliia T.
Unfollow Iuliia T.
Send Message
Share Review
Report Review

"Unfortunately, my experience with Etsy as a seller was extremely disappointing. I have a silver jewelry business and have been represented on various online platforms, but I have never experienced such disrespectful behavior from customer support. I spent six months trying to register for an account, only to have it suspended shortly after receiving a congratulatory email. Despite sending numerous emails requesting clarification and providing all necessary legal documents and business information, I received no response. As a result, I find it difficult to trust a platform that can block my account and withhold my funds without explanation or communication. It is truly disheartening that such a large company would treat their sellers in such a manner."

Date of experience: July 7, 2023
Serbia
1 review
34 helpful votes
Follow Diana J.
Unfollow Diana J.
Send Message
Share Review
Report Review

Now this Etsy scam has reached further heights by paying review websites such as this one to remove negative reviews and replace them with fake positive ones! In November 2017, Etsy did have 1,028 negative reviews which suddenly dropped to only 114 in December! Worse yet, the scam site was proclaimed the winner of "Sitejabber's 2017 Customer Choice Award". Ridiculous! Etsy is determined to remain the leader in Internet fraud business and they are doing all that it takes to silence their victims! Brutal criminals!

Date of experience: September 11, 2018
West Virginia
2 reviews
10 helpful votes
Follow p s.
Unfollow p s.
Send Message
Share Review
Report Review

Etsy was once well known for giving artists the ability to get their work noticed. This site has become a safe haven for individuals selling works that blatantly infringe on copyrights. I do not want to open a store on their site if they can't even protect well known copyrights from being infringed upon. Etsy's policy allows the company to turn a blind eye to completely obvious copyright infringements. A user can even come forward with information that Etsy should care about, but the site's stance is they will not move forward on the matter unless contacted via SNAIL MAIL by the original artist. This means, as long as the original artist or copyright holder never finds out, then Etsy profits.

Date of experience: July 15, 2013
Oklahoma
1 review
12 helpful votes
Follow Anna H.
Unfollow Anna H.
Send Message
Share Review
Report Review

I've been selling on etsy a long time. My sales have been terrible no one can find my listings. When you look for something handmade its mixed with the vintage. I've spent a lot of time trying to figure it out. I advertised to bump up my products so someone would find them. I sold 1 thing at Christmas and they are returning it. I see others with products that aren't as good as mine for more money. Clearly there is a pecking order I'm real sick of it. The site is very disorganized. Their listing categories suck they don't listen and aren't doing anything to make it better. BTW I make my living online but can't seem to sell much on etsy

Date of experience: December 28, 2014
New York
2 reviews
11 helpful votes
Follow Michelle B.
Unfollow Michelle B.
Send Message
Share Review
Report Review

I have made 3 purchases from sellers and never had any issues. One time an item did not arrive, which was probably the mail's fault to be honest, and the seller sent a new one with a couple of free items to make up for it. Such a nice lady. I love supporting the arts, but often want something specific when there's no craft fair going on, so this site combines the ease of online ordering with handmade and local. Love it!

Date of experience: July 20, 2015
Hawaii
1 review
2 helpful votes
Follow Lee L.
Unfollow Lee L.
Send Message
Share Review
Report Review

I was a seller on Etsy for 4 years, 4000 sales and 100% feedback. They shut me down for "infringement" for using the words "inspired by". I did not use images but used colors similar to characters. This happened while my shop was on vacation and items were unavailable to view to the public. I was a sucker for paying hundreds in fees every month when all these 20 cent listings with high shipping are obvious fee avoidance. Not to mention all the blatant copyright listings Etsy is making money off of each time an item is listed and each time an item sells. When I asked what I could do to reopen my shop they told me they take this issue very seriously. I hope they didn't type that with a straight face. Search "Minnie mouse" on their site and 49,000+ items come up... very serious I see... what a joke!

Date of experience: December 4, 2013

Overview

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
348
shipping
312
returns
262
quality
314
+210