Europcar

We had the car for 3 months. We diligently wenton location, paid every time everything that was due. And then ended up with additional bill of of $2500 and for the $800 for the fact that we rented the car in the airport!
Some charges never recorded. Records in one location are not visible on another.
Never will rent again and will tell anyone not to rent from them. We returned the car they did not say a word and then sent the huge bill.
Horrible experience.

Pick up our car for a two week trip from porto to lisboa. Pick up at porto 10/10 service beside not mentioning or showing us that there was a bumper scratch so we could have examine the car ourselves. We drive with the car never once hit anything no curbs nothing its time to return the car and driving in Portugal isnt as easy as you think but we made it with no accident nothing proud moment! We get to drop off a lady is doing a 360 in the car sure in our head no problem at all we brought back the car as it was given then she calls us our there a scratch on the bumper we have mark on file a left hand scratch but not a right hand one you guys did this. Ummm no we didnt and why werent we told about the left hand one to begin with 2
Weeks ago. Scammmmmmm artist! Thankfully we got insurance but the fact that make this claims take the money and dont even fix it and do this to the next person that will rent this car! If your claiming you need to paint the bumper paint the bumper or dont take people money for lies! I would never use this service again they lost my trust and we plan to return next august for a month but ill never recommend them or use them again. Last thing to mention how did this lady go to the right side and say there a scratch. Either way this isnt going to end well for them cause im going to need prove once the car lifted to prove what im paying to get done. Im not a customer that just lets thing slide when they are in the wrong! Experience would be a flat out 00

This company is scamming tourists. We were given a new car and couldn't see any damage in our inspection. To be fair the woman at the desk recommended taking photos of the car before leaving but the car was so close to the other vehicles that it wasn't very easy to do. Also I didn't realize that the photos were to protect us from the sleazy tactics of their own company. We had an uneventful trip and there was no damage to the car. We didn't hear any rocks hit the windows and we are certain nothing happened on the trip. When we returned, the woman inspecting the cars pointed out a pin prick sized "rock chip" in the wind shield that we couldn't see until she pointed it out with the tip of her pen. We wouldn't have seen it unless we were looking at it from 6 inches away. It was so small it wouldn't have shown up in any photos we took before our trip. Refer to photo of the "rock chip". There is no way this "rock chip" needs repairing yet they charged us 35 Euros to fix it and then an additional 76 Euros for admin fees. I complained enough about it that they sent me the paperwork to fill out and dropped the admin fee, but this whole experience has not only been frustrating and infuriating for me but it left a bad taste in our mouths for Seville, Spain in general. To charge customers 110 Euros for a what is essentially a pin prick on the windshield is so obviously a scam. I looked at reviews for Europcar after the fact and saw that they average 1-2 stars out of 5 which explains a lot. It looks like I am not the only customer that has been scammed by their business. It is obvious that they don't care about their customers and will stop at nothing to earn the extra buck. I hope that Europcar eventually goes out of business for screwing over their customers.

The worst car rental EVER. They wouldn't accept my 3 forms of identification at the pick up location due to their "dark ages fine print" I had Passport, International license and my digital State license not good enough based on the fine print, Nor would they accept my wife ID either, we paid/lost 3,000 euros and then had to go another agency to then pay 4,000 euros to start our holiday.
Still after 7 months the complete run around back and forth in the end they are just Scammers, Fraudsters and Thief's
Just don't deal with Carjet and I'll be telling everyone that I know!
Peter
Australian
Products used:

This company is a joke i hired a mid range car and at the desk upgraded to a Skoda Octavia with full protection cover as I had heard good things about them.
Well let me just say that the upgrade was not what i expected and during the hire i managed to get a puncture and when i wen to get the spare wheel there wasnt one in the car.
It was 5.45pm and i tried to call the Europe car to say I needed assistance as I had a 4.00 am flight to catch the next morning.
After numerous attempts to get through I was finally told to call the breakdown number, I did as I was informed only to be told that punctures were not part of the breakdown cover and i should call Kwik Fit.
Again I did as I was informed only to be told that they close at 18.00pm and they could not help me.
I was told that I would have to wait until 08.00 am for them to reopen and then arrange for the tyre to be fixed even though I had told them i had a 04.00 am flight.
In a desperate move I called an emergency tyre company and they came out to fix it at a cost of 280 GBP which I was told I would be able to claim back by their Gatwick airport branch.
After submitting the claim and numerous emails i was told that the car was sent out "to the standards" (whatever that (means) and I the claim was rejected. So i am wondering what the fully comp cover is actually covering.

After an awful service, they send me an invoice of £1,400 for some hypothetical scratches I never did. They don't even show you the car, nor the contract, but once you have signed you are fully responsible and the company is shielded.
Totally useless to present a complain to their customer service, as they are the ones who make you pay the unfair invoices.
Unfortunately, I've seen loads of people in my same situation.

After making a reservation through Arguscarhire, we elected to pay for additional insurance with the rental car provider Europcar when we arrived at Frankfurt International Airport. We were provided with a quote and accepted the terms. Shortly after returning the rental, we received an invoice with a "Premium Station Surcharge" (related to onsite airport pickup) for 198.05 Euros even though our quote stated that charge would be 31.23 Euros. We attempted to contact Europcar to dispute the charge but was advised the charge was the charge. Very deceptive practice. The rental charge from accessed by Arguscarhire should have already included Airport pickup surcharges.

Having initially given a bad review, customer services contacted me and resolved the issue to my satisfaction. In light of the very good service provided by their customer services department and the initial good service on site at Europcar, I would have more confidence in renting from them again. Recommended.

I rented a car through my Chase credit card, which includes insurance. When we got to Dublin, the guy at the Europcar counter said we needed to get a letter from Chase stating we have this benefit, or pay €150 for the insurance. I have rented cars all over the world, in Asia, Europe & North America, and this is the first time I've been asked for this. Chase travel customer service had no idea what Europcar was talking about, they had never been asked for that before. After a long red-eye flight, this is the LAST thing you want to deal with. I will never rent through Europcar again.

Awful service! Not recommended at all.They just want to take your money & advantage on the customer. Deeply lacking of instruction, they end up charging us more then what agreed for for no reasons mentioned in the contract! And above all making you paying the parking without notice so you can end up paying the full night instead of keeping the car for example due to the bad service. Prices are high and service is bad in general. In addition they take full month to give you back your deposit. Comparing to competition they are really bad.

I have used Europcar services 4-10 Oct.@ Hamburg airport. I have confirmed booking and payment was already made. The flight got delayed 1 hour and when arrived at counter, they said sorry, you are late and your vehicle is not available. You have to rent from upper category and you need to pay 40 Euro per day extra. I said I'm not gonna pay any cent extra and they have provided me a car from the lowest category ever they had. I have to accept as I already paid the money. This is the second time in 4 months happening to me. It is totally robbing people in front of their faces

The clerk informed me that there would be a charge for a deposit which would later be returned on card#1. The rental amount was supposed to be put onto card#2.

Months later I still have a charge on card#1 AND card#2. I filed a dispute on charge#1 and my bank informed me that Europcar sent documents detailing my authorization for the charge so there was nothing that could be done.

I did not authorize any amount beyond the $150 deposit to be placed on the card. Europcar falsified documents to withhold over $500 on a $380 rental.

I highly suggest you warn any friends or family to avoid using this company at all costs, even if they appear cheaper at first they will cost more with fraudulent charges.

Rented a car for one day from Europcar in Rome at the train station in June 2023. This past weekend in October, received a call from our credit card company about a suspected fraudulent $25 charge made by someone from Europcar Rome. Europcar was hoping no one would notice them steal a small amount of money from the credit card 3 months later. Had to close the credit card account and get a new card issued. Europcar Rome is a scammy rental car company. I wish I could give these thieves zero stars.

We rented a 4-door sedan from Europcar in Spain in late April, 2022. We returned the car in pristine condition at the Malaga airport early in the morning (around 4 am). There was no damage to the car. About 6 weeks later we were accused of damage to the left tail light and bumper. I tried to contact Europcar 3 times to explain we did not do this damage, but my emails were returned as undeliverable. In late June my credit card was charged $371.04! I've filed a dispute with the credit card company but will NEVER rent from Europcar again!

The staff at Brisbane airport are friendly, kind and funny. I've rented a few times when cars are running low and the staff always explain things in a way that is understandable. Cheap upgrades and great cover options at all Europcar locations.

Had problems with wizzair flight in Lublin, they basically left us there at the middle of our trip. Have to say Europcar shad save our trip. They gave us a nice car in perfect condition for a sensible price. Everything was good.

Europcar is a terrible company. They are cheaters. Renters be aware. Do not make the mistake of renting from this company. You will regret it. I had the misfortune of renting from them. We had an agreement and an established price. The established price was already way too high but that's a different story. After I had returned the rental I was sent an invoice where I was charged way higher than what we had agreed upon. Customer Service was contacted and it turns out that the contract I signed at the time of pick up was different than the contract we had agreed upon initially. Any normal company would consider this a mistake and would promptly reimburse the difference. But not this company. They simply tell you that this is what you signed and there is nothing they can do about it. Please save your money and a huge headache and go with a different company.

Take my advice. DO NOT USE EUROPCAR. There was ZERO damage to my car and they are claiming a 2cm mark on the bumper is there. They took a picture and it is literally just dirt, if anything at all. I also took a picture and have uploaded it here.
See anything? Yeah neither do I. I have read that there is a kickback for reporting damage to their employees, of course there is no way I can confirm this. But it makes sense, bc when I dropped the car off the guy was downplaying it like, "yeah i see a little something there and we have to document it, but it'll be no big deal." That is so that you feel comfortable signing and agreeing to it of course, as I was in a rush to get to my next destination. It has been two weeks now and they have just been giving me the runaround that they are investigating. Investigating what? Read the published stories about their scams on the guardian and other outlets, in which they claim damage and then try to charge you over 500 bucks.

In 2018 my son and I hired a car from Europcar Rome for a few days. Upon returning the car Europcar Rome noted a few pre-existing scuffs and demanded additional payment. We explained that the damage was pre-existing, refused to pay extra for this scam and approached the manager. Upon explaining the situation to him in detail he personally noted that no further payment was required in his own handwriting on the invoice.
Six months later a debt collection agency is demanding payment of $AUD 600+.
Do not deal with this company they will 100% rip you off.

We hired and prepaid a car. On collection they said car was not available and had prepared a different one. Agreement was signed for upgrade given but clearly said on return warranty payment will be returned.
After return they charged for the given car including all option we never asked for and not choose.
In total EUR 288.
They even said that if reserved car would have been available we still would have been charged for the GPS since they do not have that car without GPS...That is rediculous since it's their inability to provide the reserved car.
Reply of complaint is very bad and full of lies. Request for review of dispute are not answered.
Welcome to Europcar Dusseldorf Airport.

The worst experience with renting a car ever. I was sold a car from Rentalcars.com for 35 dollars. When I arrived I was forced to play 185 dollars for insurance regardless I had insurance both on my card and from Rentalcars.com. This site is a shame and a fraud

Used this service twice, I was just told that I would not get refunded for bringing the car back a day early (in two days time). So not last minute. A black mark for Eurocar. Hertz, etc. are a bit more in price, but they don't charge you for a day you won't be using the car. Sometimes you get what you pay for.

Rented a minivan this past June from Europcar in Spain. We prepaid for the car back in April and the contract gave specific details and requirements which we complied with. At the time of rental, we decided to add insurance so instead of honoring the previously prepaid contract, they drew a new one with double the charges. On top of that, the initial prepay was NEVER refunded so we ended up paying 3 times the amount. When we tried to resolve the overcharge, Europcar ignores all messages and does NOT respond so now we have to try disputing the charges with the CC company. Lost time and effort that does not warrant the service received from this shady rental car company. Stay AWAY from this car rental company and you will incur heavy loses.