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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Pick up was really fast. Registration took a lot of time, although I have all the information saved during the booking (address, driver license and mileage), she had to input everything again manually. But very friendly and helpful
Location: SKGT02
Availability, price and brand
Very helpful! Especially Angelica who looked after everything regarding our rental she was amazing and would highly recommend her. I do have a query about the pricing now I am back but I'm sure she will sort it all out for me.
Location: RHOT02
Moder cars competitive pricing close to the airport
Dear Lester
We greatly appreciate your feedback at Europcar Greece. We are delighted to hear you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Car fine. Needed credit card but debit accepted eventually deposit also taken no receipt. Trust all is OK. Unexpected late arrival charge made. No instructions for drop off, still unsure what we do today. Greet on arrival was nice.
Location: CHQT02
Web search via economy rentals I think.
Great car, terrific price, wonderful service on pick up.
Terrible and rude service from the europcar representative upon return of vehicle. Still waiting 3 days later for the purchase authorization to be lifted from my credit card.
Location: HERT02
Affiliation with Accor
First of all, it is difficult to find the Shuttle from the airport. Then, the VIP elite privilege status is not taken into account. We are waiting and given a very basic car for the price. I am disappointed with this europcar agency
Location: HERT02
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
Location: ATHT02
Type of car I wanted
Not very pleased. Unaware Europcar had not desk at the Heraklion airport arrivals. Took us time and effort to find out that a shuttle bus was operating from somewhere outside the building. Staff was absolutely faceless.
Location: HERT02
Regular customer of Europcar Australia
The experience was good however at pick up we were notified that there is an additional drop charge which was unexpected. This costs would be best noticed at booking so that a true cost comparison can be made with other providers.
Location: HERT02
Used in the past.
Dear Takar
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Probably the best customer service I have ever experienced at a car rental company ever, anywhere (and I travel extensively around the world), thanks to the two wonderful staff members at the Athens airport, whose names unfortunately I cannot remember. Pity, because I wanted to mention them by name in this review. They were a lady and a gentlemen, and they were both exceedingly helpful and polite. The only other place where I have experienced such pampering was in Japan. Truly remarkable. And the car was awesome, a new Toyota Corolla with very low mileage that drove beautifully. As a long-time, loyal Lexus owner, that part did not surprise me, but some renters tend to abuse their cars. This one was an absolute joy to drive.
Location: ATHT02
Dear Dimitris
Thank you so much for the excellent rate and feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again
The Team of Customer Service
Not booking with Europcar globally ever again!
Hidden fees which are not shown when making the booking. Clear issue in the website not showing extra charges for when dropping off the car "out of hours".
They local branch has acknowledged the issue but could not deal with it themselves and not willing to provide a refund. I have contacted Europcar's global customer support and still waiting for a response (it's been more than a week and they say they reply back within 4 hours….). Ridiculous
Location: ATHT02
Was the cheapest option when booking. That’s obviously not the case due to hidden fees.
Dear Alex,
Thank you for your feedback and for bringing this to our attention. Thank you for informing us of your dissatisfaction with Europcar Greece.
During our investigation, we verified that all procedures were followed in a consistent and responsible manner. Due to your drop off of the car after hours, our branch has followed commercial pricing policies.
Our goal at Europcar Greece is to provide our valued customers with the highest quality products and services.
Please feel free to contact us regarding this (email info@europcargreece.com, tel +302111903000).
Remain at your disposal.
The Customer Support Team
All ok, as always. Good cars, easy pick up and shuttle to airport.
Negative: the "documents" part is still too long. Why to give again and again passport, credit cards, driving licence... when you are a regular member and renting regularly? At the end time being a member of not is exactly the same (i saw it with parallel clients)
Location: SKGT02
I am a member of europcar so chosing always europcar when travelling.
BUT is see more and more that the rates are much higher than other car companies.
To be considered...
Dear Patrick
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Concerning your question why personal data is retained by our colleague despite your reservations, we hereby inform you that our company fully complies with GDPR rules, and upon pick up you must indicate your driver's license, ID and credit card in the name of the main driver who made the reservation.
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
The customer service was superb, price and car were very good. Overall highly recommended!
(That said after bad experience with different company, we switched to rental car europcar in the middle of our trip, it was the best decision).
Location: ATHT02
Price and answered our car needs (7 seats).
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Europcar has offered us a very good service. They have very polite stuff, which answered all questions we had. We were met by an employee at the airport, who escorted us to the rental agency. The car was very new (2021 model), with only 1,500 km.
Location: HERT02
Due to its low prices and car age.
Dear Panagiotis,
Thank you very much for your rating. Europcar Greece values your opinion. It is very important to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
Customer Service Team
I gave a wrong arrival time of my flight (my fault!), so that as I arrived no one was waiting for me. I called the hotline and just 15 min later a shuttle picked us up and brought us to the car (the station is about 5 minutes drive from the Heraklion airport). Very quick and nice service - thanks very much!
Location: HERT02
Because I normally used Europcar in other countries and have always had very good cars and service.
Dear Gándara,
Thank you so much for your effort. Europcar Greece values your opinion. It is critical to us that our customers have a positive travel experience.
We are looking forward to serve you again.
Customer Service Team
Pick up was not great. Waited 30 minutes had to run after the bus to get picked up. Instructions were unclear.
Car was old and pretty rubbish. Air conditioning did not work. Remote locking did not work. Lots of scratches and dents.
Charged for "deep clean" for some dirt on the seat that could easily be wiped off.
Location: CFUC04
Good rating, no idea why.
Dear Rab
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
Super efficient service as such at pick up in Athens Acropolis office ( special mention for mrs Anastasia!) as at return point in there airport ( tall guy with bushy beard. Can't recall his name)
10 on 10!
Location: ATHC07
As often as possible, i rent from europcar
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
The car was very useful and gave us the freedom to go around. We noticed a lot of people waiting for taxis or tour buses very frustrated and we thought to ourselves thank god we rented a car! I definitely recommend Europcar because they also have good rates!
Location: JTRT02
The good rates and easy transaction at their location
Employees are also very friendly :)
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Polite employees, somewhat too long onboarding process but hopefully going forward it will be faster as all my data are already registered. Nice, fresh car provided. Please pay attention to gas returning levels, as when I received the car the gas tank was a tad lower than full (I still knowingly signed for 8/8 level).
Thank you.
Location: SKGT02
Dear Panagiotis
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service. According your comments with fuel let me investigate it and I'll come back to you.
We hope to serve you again soon!
Customer Service Team
The flight was delayed, I arrived 3 hours after originall plan, they say there is no car and we had to rent more expensive car. It is not mentioned in any document
We'll definitely not use this office again
Location: RHOT02
It seems like a big company
Dear Nati,
Thanks for sharing your experience with Europcar Greece. We understand that you are dissatisfied with our service. However, every booking is made for a specific time and date. You can find it in the T&C that you had received while your booking.
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team
My experience was successful.
The woman who attend me (Named Athanasia) is an exceptional professional, very confident and so kind with the customer.
As always Europcar has not disappointed me.
Thank you!
Location: ATHC07
Because I always use Europcar when I need to rent a car.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Personnel was super friendly and motivated. One thing that annoyed me and pointed out to them was the following:
Car was received with a 7/8 full tank. I returned the car 8/8 because obviously I could not calculate exactly how to reach 7/8.
Is it so difficult to have a full tank pickup/return policy?
That would save so much hassle.
Thank you
Georgios
Location: ATHT02
Dear Georgios
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers. We will share your comment about the full tank.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Got to the desk quickly and found them friendly and efficient.
Friendly guy at the car collection point was very good only issue was Toyota corolla I hired had a poor sat nav so a map would have been very helpful.
Location: ATHT02
Used Euopcar before found them good as speed at collection and drop off is so important when on a holiday and reasonably priced
Thank you for taking the time to let us know about your experience with Europcar in Greece. Getting feedback from our customers is incredibly meaningful to us. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Nothing to tell negative about this rental. People was available, charming and helping. The car was in good shape and everything was OK. My experience here was much better than in my last travel at Mykonos in May; so I thank you very much for your support.
Location: SKGT02
Because of the good reputation of your company. I was disapointed several time by others, so, I choose EUROPCAR and will do again.
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
Overall OK. The office at Kefalonia airport is so close, a map would have helped so I could walk to the office. Also a reminder that the phone number must start with 00. If you just add + before the number it just adds one 0.
Car very clean when picked up. Office staff efficient and helpful.
Location: EFLT02
Always used Zest to book the car.
Dear Terry,
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Gain trust and grow your business with customer reviews.
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Dear Andre
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team