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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
We arrived at Heraklion airport and there was no sign or previous information on how to find or get to the the Europcar offices. Fortunately, by coincidence, we found somebody holding up a sign and he drove us the the office. This could have been explained better in advance. Secondly, we reserved a Fiat Panda or Mini, but got a Mitsubishi, which in my opinion, is even a lower category and smaller then the promoted model. It seems this is generally a modus operandi of rental car companies to tease you with a nice car and then give you a cheap alternative. Very disappointing.
Location: HERT02
Europcar is a worlwide rental car company.
Unfortunately we waited a long period of time on the shuttles parking, as nobody told us that your office is now in the airport!
Office efficient, polite but straight! Not willing to discuss modification of duration of my next reservation in august …
Location: ATHT02
I’ m a regular client over Business Accor membership having a flat in Loutraki since more than 30 years!
Dear Pennera,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us, although we are so sorry that has been made this misunderstand with the shuttle service and the our movement in the arrival hall. Our goal is to ensure that our customer have a positive travel experience, but is very clear in your case we have messed it.
We hope we will have the chance to earn your trust again in one of your travels in Greece.
Customer Service Team
Good reception. The car could be better because it has not enough power in some parts of the route but it was OK. Although I contracted premium insurance option I had to pay 31 euros for administrative fee that I did not understand.
Location: JTRT02
It is greatly appreciated that you provided us with feedback at Europcar Greece.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
I received my car and when I asked about the child seats, you told me that they were not available, even if I booked them several months ago!
After 10 mn arguing I finally got the 2 child seat!
Very stressful
Then for pick up we did a tour of the car in the night with a light to see if there was some scratches but not so convenient to really and fully see the car
Location: ATHT02
Everytime I cone to Greece I use europcar
Thank you very much for your feedback. The customer service department strives for excellence, but in your case, it is clear that we have fallen short. Please accept our apologies for any inconvenience we may cause. In response to your feedback, we are providing our team with additional customer service training.
We will be happy to serve you next time and hope to earn back your trust.
Regards.
The Customer Service Team
Europcar team has been really helpful both over phone as on site once arrived. Just one small detail, it can be hard to find the minibus that takes you to the Europcar center near airport (wait to the bus parking lot on your right when exiting the airport). If possible a sign or indications at the airport (at the passengers exit) would be great. Apart from that all is currently ok.
Location: ATHT02
The French company I work for is now recommending Europcar to their personnel. Thus Europcar was already short listed even though the trip in Greece is holidays and not work related.
Dear Fabrizio
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
Our desk in the airport Arrival Hall will be open soon and we will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Rental car itself was good. NIce, clean and good condition.
At the airport there is no Europcar office and it was quite hard to find pick up place. I didn't see any signs.
I've been told by Europcar representative that final invoice I'll get after car return. I haven't received any. Nobody answered my email and nobody picked up the phone when I called them.
Location: SKGT02
My company choose it for me.
Dear David
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
At first, Reservation on the Website was not possible. Europcar Switzerland helped out great. At Heraklion airport, Information about the New shuttle-service is poor (i was used to the old place just across). But after that everything worked out very well.
Location: HERT02
Because i do that since 20 years whithout facing problems.
Our goal since taking over Europcar Greece (01/10/2021) has been to provide our clients with exceptional travel experiences each time they visit us. So we greatly appreciate your feedback since it allows us to improve our service.
It would be a pleasure to serve you again in the near future.
Europcar Greece Service Team
I had to wait 1 hour at the airport with only 4 person behind of me due to IT system, alone with a 2 yo baby. 20 minutes per person for the delivery.
Thanks for the upgrade butI almost missed my connection for the island. Everything is finally ok.
Good car.
Location: ATHT02
After having called the local Europcar agency we had to wait another 30 minutes in front of Mykonos airport for the pickup-service.
Finally the car we received was one category smaller and had only four seat belts for the five of us.
We'll see, if Europcar will be able to change the vehicle very soon as agreed!
Location: JMKO01
Cause of good experience I made so far in other countries.
Dear Hartwig
We're sorry to hear your experience was less than 5-stars and didn't meet your expectations. Europcar Greece values your feedback. Making our customers' travel experiences positive is very important to us.
We have investigated your case to ensure that all procedures were followed in a consistent and responsible manner. Your reservation was for a 4-seater car with four seat belts, however we could look at an upgrade of your reservation if you wish. There is a transfer protocol associated with COVID that allows up to one passenger more than the driver to ride in the pickup service.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the highest possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
If there is anything else we can help you with, I suggest you contact us (email info@europcargreece.com, tel. +302111903000) and we will be happy to help you.
Remain at your disposal.
The Customer Support Team
The checkout time was unbelievably long. I had reserved my car online, and when I approached the rental counter at the Athens airport there were 6 customers in front of me and there were two agents working at the counter. After an HOUR and fifteen minutes I had my papers to go retrieve the car. What astounded me was the inefficient repetition - most of the questions I was asked by the friendly rental agent were part of my Europcar profile. I believe the system was slow, because entering the redundant items like my e-mail address etc., took 3 - 4 minutes per entry. Once the paperwork was complete, receiving the actual car took another 20 minutes. Due to the lengthy checkout process, we had to travel to our destination in darkness, and on small winding Greek roads I did not find it safe. The car, a Nissan Mitra, was excellent - clean, excellent condition and very low fuel consumption. Returning the car was a reasonably quick process.
Location: ATHT02
I've used Europcar in France before and found Europcar to be a fair value. The experience in France was MUCH better (quicker checkout process)
We appreciate the time you took to share all those important details with us.
Despite not being high season, there was a high demand load day, which caused the delay
At your disposal.
Customer Service team!
The vehicle was clean and new. There is a lack of contractual matters. The contract differs from the online order by price.
And they lovely offer you an far overpriced additional insurance. It makes you fell sad if you regret.
Location: HERT02
Best price offer.
Dear Dirk,
Thank you for your feedback and for your attention. Our sincere apologies for your less than satisfactory experience with Europcar Greece.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client.
We assure you that our branch followed all the procedures. We are required to explain the rental terms, as well insurance packages are optional.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the best possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
If there is anything else we can help you with, I suggest you contact us (email info@europcargreece.com, tel. +302111903000) and we will be happy to help you.
Remain at your disposal.
The Customer Support Team
Positive: driver and clerk at the car pick up location were very polite and funny. Really appreciate!
Negative: only thing why I give 4 instead of 5 stars is because there was no information on how to arrive to the pick up office. It was by luck that I got out of the airport and saw the Europcar van.
Location: JMKO01
Previous experiences with Europcar and price.
It was not clearly described on our booking, that there is no Europcar counter directly at the airport, but rather we had to look for an Assistant who brings you to the rental station which is a bit off the airport. Apart of that, the service was good and friendly.
Location: RHOT02
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
My experience was mostly good, however, on the last day of the rental (02 May) I was hit by another car from the rear and Europcar were meant to collect the police report and forward me a copy. This is still pending and I desperately need these documents to complete my insurance claim.
Location: EFLT02
My car works five and getting it was fairly straight forward. I had good service at the shop and the staff was open to questions and requests. As a German I was kind of surprised by a minimal first auf kit (almost empty). But it meets the countries standards. I still hope that a big company like Europcar would walk the extra mile and provide a proper first aid kit.
Location: ATHC07
Good price and good reviews online.
Process is frustrating. Phone number on app was incorrect. Walked to new Europcar booth in terminal. Instructions to find shuttle bus. Walk around. Find shuttle bus. Taken to Europcar, then stood outside bus for another 20 minutes while we waited for other customers to process their hire. I had booked the car for 2 pm, 3 months prior. Received the car at 3 pm, to then proceed for our long planned drive. Too much mucking around.
Location: ATHT02
Previous hire at other destinations.
Very professional staff. They explained us everything, they checked the car and the scratches that were already present. They told us how to come back. But the desk payment could be speeded up. We waited in the queue for more than 30 minutes at the airport.
Location: ATHT02
It was the best dial offered in the period.
Thank you for taking the time to rate us. Europcar Greece needs your feedback.
We are committed to making our customers' travel experiences enjoyable. But it is clear that we have failed in your case. We apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
When booking the car rental it was stated that this was "on airport". On arrival I had to take a transfer bus to pickup my car which is not what I expected for an "on airport" service. When we eventually arrived at the office there was an excessive wait (almost 30 minutes) before we were able to get into the car and start our holiday.
Location: ATHT02
Because it is an established brand with an apparently good reputation.
Dear Andrew
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers. We are so sorry although for the delay you had. As a feedback on that we will schedule a training to our customers representatives.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
Our desk in the airport Arrival Hall will be open soon and we will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
The car was good but the office for pick up and drop off is outside the airport and nobody told us. Also the mail confirmation sends to a direction that is not the location. This also happened to me in Naples (italy), Dalaman (turkey) and in Crete(greece). The employees said nothing and i lost a lot of time on holidays. Last time with europcar
Location: CHQT02
Cheaper but bad locations
Dear Fernando
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Staff were uniformly helpful once we reached their off-site facility, and they upgraded us to a larger vehicle at no additional charge when the size we had reserved was not available. Check-in was smooth and the staff explained completely the charges on our bill. They made sure we knew how much time to allow ourselves to return the car before our departing flight. All good.
However, there was no representative at the group of car rental companies inside the Athens airport to direct customers to the shuttle, and no shuttle waiting in the shuttle parking area when we located that area. We took a cab to their off-site office, which was hard to find even for our cab driver. It will be good for the company when their office is back in the airport building.
Location: ATHT02
Recommended in Rick Steves guide book.
Dear Andy,
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions will be in the voucher that will be sent to you, all instructions will be in the voucher you will receive.
We will be happy to serve you on your next trip from our brand new airport counter.
Customer service team
Overall good experience, however it took quite some time at pick-up to accomodate my request of chaining 2 consecutive rentals I had, the additional driver was left out from the second rental and I was charged for it on the first one despite my privilege status (which clearly states the additional driver is at no extra charge). The staff was very helpful though, probably just unexperienced. The office and their fleet is brand new and we got the newest/best car in Greece ever before (any location).
Location: CHQT02
I am a privilege customer and was willing to use my loyalty benefits.
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Over all excellent with great service, except the instruction for collection was wrong as they indicated that need to go to departures instead of arrival and there was no reference to Parking 5, where the pick up was supposed to be.
Location: SKGT02
The best deal at the time of booking.
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. As a result, we do our best to ensure a positive experience for them during their travels. We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you
We look forward to serving you again soon.
Customer Service Team
We were given no details for picking up the car. We were surprised there wasn't an Europcar counter at the airport. Then two other rental car companies tried to tell us where to go. We wasted one hour before locating a shuttle.
The paperwork process was excruciatingly slow especially since we were exhausted and frustrated. Very disappointing start with only a little apology.
On the plus side, the car is doing great.
Location: ATHT02
Dear Mei Mei,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. Our customer service department strives for excellence, but it is clear that we have failed in your case. We will apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you. Although we are happy to announce that in a 2 weeks our counter we will be open in the Arrival Terminal of the airport.
We will be happy to serve you next time and hope to earn back your trust.
Regards.
The Customer Service Team
Fast and kind employees. Very good price. Everything was ok. I can't give 5 stars because the car received was not perfect since the beginning (I think you should check electronical or mechanical stability)
Location: PVKT02
Because Europcar Greece offered the best price.
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience. As a result of your feedback, we are sharing to our Fleet manager you feedback to make a recheck to chack the car to prevent similar situations from happening in the future.
We look forward to serving you again soon.
Customer Service Team
Everything is okay with that Company.
Received the car 400meters away from Airport after a guide toll us where to go.
After that, everything went easily.
Quick check in and instruction. Very friendly personal
Location: ZTH02
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
Gain trust and grow your business with customer reviews.
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Dear Alexander,
The time you took to share your experience with Europcar Greece is much appreciated. Our company strives to provide exceptional travel experiences to each of our clients every time they use our services. While the signs are necessary, airport regulations prevent us from placing any signage in the airport or in the arrival hall. In spite of the fact that the voucher sent to you contained all instructions. The model of Mitsubishi is a bigger category of the one you had booked.
Hopefully we will have the chance to win your trust again on one of your next trips.
Europcar Customer Service in Greece