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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
I booked the rental car through an intermediary website (www.bsp-auto.com) which appeared to me while searching for an offer on the internet. However, there were some differences between what was declared on the contract and what was later found:
1) The contract provided for the collection of the car and its return to take place at the Athens airport. In reality there was no office inside the airport and only after asking for information did I discover that I had to look for a van that would take me for free to the Europcar depot located a few kilometers away.
2) Already at the time of booking on the internet the rental price has doubled, compared to the first offer, due to the return of the car at 06.00. Despite this at the Europcar office I had to pay an additional € 37.20 due to out of hours delivery. Despite my grievances, I was forced to pay this additional amount for the car.
Location: ATHT02
I looked for the best deal
Date of experience: April 21, 2022
The guys at the rental station were very helpful and quick, gave us all the information we needed, the car was in great condition and clean, return was quick and easy. Returning a car half full was a challenge, but it made sense under the local conditions.
Location: KGSO01
We wanted a car the same day, Europcar had one while many others did not.
Date of experience: July 31, 2022
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
The attention was good by the office staff. But I had paid for a Renault Clio and gave me Nissan Micra. I didn't like having to pay a €290 deposit and having to wait 15-20 days for it to be returned to me. I did not know and the rent was very expensive
Location: ATHC07
Because I think it is a serious company and they will return the deposit
Date of experience: June 28, 2022
Dear Hurtado,
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
Consider your comments we would line to be very clear in our answers. 1. Every booking is made in a category of cars and not in a specific brand of cars, that's why we are writing on Renault Clio or a similar car in the category, and is always depending of the booking reservation we have during the days you have booked and of the location of the customer choice. 2. About the security deposit, the request for release of the guarantee is made upon the return of the car. As a company in all our rentals a security deposit will be blocked on the credit card plus the estimated cost of the rental will be charged at the time of pickup. The deposit that will be blocked on the credit card will be released by the cardholder's bank, upon notification after the vehicle returns. The estimated time of released is always depends of bank the customer use.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
There was a gap between the staff who were really nice and the facts: I paid for Citroen C-5. They didn't have this car. It took a long time to find a car that I agreed to - it wasn't the right/similar car. The price of the additional insurance (with 0 participation) was 3 times more expensive then it was on the agent site
Location: ATHT02
According to their agent (CarFlexi), they had the car I wanted + they had a score of 10/10 + I knew that they are considered to be a great company
Date of experience: July 31, 2022
Dear Yaniv,
Thank you so much for your effort. Europcar Greece values your opinion. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client. You do have right you have booked fro the category of Citroen C-5 or a similar and unfortunately that day we didn't had the model of Citroen C-5. Although we had others model of that category.
We assure you that our branch followed all the procedures. During our explanation of the rental terms we required to explain as well the insurance packages are optional.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the best possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
We hope you will give us the chance to win your trust again
Regards.
The Customer Service Team
First car was not worth the money. Really bad Nissan Micra. There was an option in the website with Nissan Micra or similar for around 300 euros (7days). I chose a more expensive Renault Clio for around 350. I Still got the $#*!ty Micra. NOT OK. Changed to a hybrid Corolla automatic. And payed an additional 150 euros because i was Tired of talking about solutions. Otherwise Good, nice personel. Somewhat helpful.
Location: SKGT02
Rented before
Date of experience: July 11, 2022
Dear Mr Eleftheriadis,
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services, but it seems we have mess it. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
We look forward to serving you again soon.
Customer Service Team
We were under the impression the rental agency was at the airport. It was not. We were uncertain where to pick up the shuttle, and waited a long time for the shuttle. This process should be made clearer. Once we caught the shuttle, everything else went smoothly. The woman who help us get our car was great.
Location: HERT02
Price and we thought there was an airport pickup.
Date of experience: August 1, 2022
Dear Charles
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
No queue at the European desk. Friendly and efficient process. Difficulty in finding the European car parking area. Was not told to find the representative in the car park, to do the car check. Fortunately he found us before we drove out. Great car.
Location: ATHT02
Good car and fair price
Date of experience: September 2, 2022
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received. We do understand your point with signs, as we have mooved during the summer in the airport we didn't have set up yet our kiosks in the parking area, but in a few days all will be set.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
We had booked automatic, but as return from previous customer ran late, we had to take manual. Europcar staff were very helpfull and arranged us the possibility to switch the car the following morning. Thank you!
Location: JTRT02
Loyalty program, possibility to book automatic
Date of experience: September 11, 2022
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
There was no one at the airport although it said "shuttle service" on our booking confirmation. There wasn't even a sign or any kind of information where to find Europcar. Whilst other car rental companies had offices and representatives right there when people arrived. There was no car in the category we had booked available. Another car was offered but only had a 3/8 full tank. It took us more than an hour to get the car as it had to be refueled. The lady who took the car back was rather unfriendly and checked the car as if we had done anything bad to it. Not a great experience at all and we would neither book again with or recommend Europcar.
Location: ZTH02
We thought it is a reliable well known brand and stands for quality and service. Not the case this time.
Date of experience: June 19, 2022
Dear Dirk
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
The staff were really friendly, the guy who took me from the airport to the rental site spoke excellent English and was very helpful. There aren't any signs to direct you at the airport but you go to Parking Area 5 to get the free shuttle. No problems signing the paperwork and checking the car over, a very smooth process
Location: SKGT02
Date of experience: May 8, 2022
Dear P. P.
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service. According your comments with fuel let me investigate it and I'll come back to you.
We hope to serve you again soon!
Customer Service Team
The service I received was not good.
The atmosphere at the time of receiving the vehicle was very harsh and unserviceable and unpleasant.
The receptionist was not professional enough, and we were delayed a lot when receiving the car.
There is no good relationship between the company in Israel and the company in Crete, so we were unable to get an answer as to whether we have full insurance or only basic insurance.
During the use of the vehicle, I reported a small squeak from the direction of the vehicle's wheels, and I did so only out of responsibility towards the rental company. In response to this, the company representative arrived with a replacement vehicle and said that because of the vehicle replacement, they would charge me 900 euros until they check the problem with the vehicle. Of course I refused and an unpleasant and unnecessary argument developed between us.
Location: HERT02
Date of experience: July 31, 2022
The online pre arrangement was completely ignored all data to be submitted newly
It took a long time to document all damages the car already had, would suggest to implement a database tracking all unrepaired damages
Location: JTRT02
* Europcar Greece attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 3, 2022
Dear Markus,
We appreciate you bringing this to our attention.
Please accept our apologies for any inconvenience we may have caused.
It is important to us that we achieve excellence, so your comments are valued.
Concerning your questions
- why personal data is retained by our colleague despite your reservations, we hereby inform you that our company fully complies with GDPR rules, and upon pick up you must indicate your driver's license, ID and credit card in the name of the main driver who made the reservation.
- The stastion followed the process of displaying all the damages that may exist in the car in order to inform you personally about the clarity that we follow with our customer.
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
I wanted to add an additional driver. She has a Mexican drivers license but It is digital. Mexico moved to digital licenses a few years ago and no one has a physical one anymore. The rental agency refused to accept this license and add her to the car rental
Location: HERT02
It was cheapest
Date of experience: July 4, 2022
Dear John,
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. As it appears we didn't meet your expectations in your case, our goal is to ensure the traveler has a pleasant experience. Our company fully complies with GDPR rules, so upon pick up, we require that you show your driver's license, ID, and credit card in the name of the main driver making the reservation (paper not digital).
We look forward to serving you again soon.
Customer Service Team
The car I booked mentioned: place for 5 persons and 4 bags
In the back of the car we could only put ONE bag. So we are extremely unhappy.
Not at all what I expect as a previlidge customer!
I assume you ll send me a refund
Nele
Location: CHQT02
Date of experience: July 30, 2022
Good experience for the car. We did well to choose a small model for the narrow streets of Mykonos and parking! The price of the rent was very correct.
On the other hand, we had a lot of trouble finding the agency that is not represented at the airport (this fact is not reported on the internet), nothing indicates where it is (no one seems to know) and does not appear on the GPS coordinates (difficulties in returning the car). Fortunately, the charming and dedicated staff helped us, picking us up at the airport and allowing us to return the vehicle to the airport.
Location: JMKO01
Date of experience: May 13, 2022
Dear Sylvie
Thank you so much for your rate and feedback. Happy to know that you are recognise that our Team goes above and beyond to ensure our customers receive the best possible service. Although we do understand the map point you are mention and we have share your comments internal, to check it out.
We hope to serve you again soon!
Customer Service Team
Konstantinos who handed US the car was the best and most relaxed guy that I ever met at a car rental. All was smooth, easygoing, fast and good. I enjoyed picking and returning the car from and to Konstantinos. Car (Fiat) was fine for our purpose and worked well. All in all a very good experience!
Location: EFLT02
Was already difficult to find a rental organization that had cars left to rent for this period.
Date of experience: July 30, 2022
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
The car we have been given is not what I expected. I had ordered a 4x4 and the Kia I have is not 4 wheel drive and has a very small engine - which on the hilly roads is not very safe when there are 5 of us in the car.
Location: PAST01
Europcar has a good reputation
Date of experience: July 30, 2022
It was perfect except of the fact they didn't know how to operate Bluetooth and connect it to my phone. It just didn't work. Was available only for phone calls but not for directions from my phone to Waze or Google maps.
Location: SKGT02
Date of experience: April 8, 2022
Dear Leron,
Thank you so much for taking the time to provide us your feedback, and for bringing this to our attention. We’d like to sincerely apologize for the experience you had with the connection of the device. We strive for excellence in customer service, but it’s clear we missed this mark in your case. As a result of your feedback, we are providing to our team with additional customer service training to prevent similar situations from happening in the future. If there’s anything else that we can help you with at the moment, please feel free to reach out and we would be more than happy to help.
We hope to be able to serve you again in the near future.
Customer Service Team
The rented car was in an excellent condition. The person who picked me up at the airport and then took me back was very kind and respectful. The gentleman who did the paperwork was very professional.
I would again rent from Europcar when in Greece.
Location: ATHT02
That was my first experience with Europcar. I would do it again.
Date of experience: April 28, 2022
Dear Najib,
Thanks so much for the excellent feedback. Happy to hear you had a good experience with us. You are right, our staff goes above and beyond to ensure our customers receive the best possible service. Your compliments will be shared with them.
We hope to serve you again soon!
Customer Service Team
Hi. I am due to complete my rental reservation no. *******188. Today, Tuesday 28 June
I am due to commence my new rental reservation no. *******164. Also today, Tuesday 28 June until 27 July.
The rental company i picked the car up on 21 June told me there is no need to return the car today and then pick it up again, that teh rental will continue with the new reservation number, Please let me know if i need to do anything else.
Regards, Thomas Patsakos +61 *******
Location: SKGT02
Date of experience: June 27, 2022
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. Our station manager will contact you.
We look forward to serving you again soon.
Customer Service Team
We wanted a Jeep Renegade and got extra insurance from booking.com. When we got there, they didn't have the Renegade anymore, instead we got a Kia. To get the insurance coverage that we wanted and had already paid for on booking.com, we had to pay another €100. We'll never rent here again
Location: KGSO01
They offered a Jeep Renegade on booking.com and the price seemed alright at first. Until we had to pay extra on arrival for a Kia we didn’t want.
Date of experience: July 21, 2022
Honestly not at all a nice experience. I did a reservation under my name but I don't drive e put my husband as driver; they then told me I had to pay for an extra driver. The guy I was talking to didn't even look me in the eyes when we were talking so I couldn't understand whether he was talking to me or to the earphones. It was very unpleasant.
The car remote control didn't work and they didn't tell me.
Location: PAST01
It's the most famous in my opinion.
Date of experience: July 6, 2022
Dear Roberta
Thank you for your feedback and for your attention. Our sincere apologies for your less than satisfactory experience with Europcar Greece.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client.
We assure you that our branch followed all the procedures. In Europcar we only hire out cars to drivers who have a credit card. This comment was rewritable to the Ts & Cs online and in the voucher we had share you when you had booked online the car. We are required to explain the rental terms, as well insurance packages are optional and our counters doesn't have the authority to change the name of the booking.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the best possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
If there is anything else we can help you with, I suggest you contact us (email info@europcargreece.com, tel. +302111903000) and we will be happy to help you.
Remain at your disposal.
The Customer Support Team
There were two employees who handled my rental. A guy and a lady. The lady was perfect. However the experience that I had with the guy who came first was terrible. He was arrogant and instead of trying to help I felt that he was trying to make the overall experience even worse
Location: ATHC07
Because I have rented many times a car from Europe car especially in Switzerland. After the experience a hard I’m not sure if I’m gonna go to Europcar Greece again.
Date of experience: July 6, 2022
Dear Amin
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
The car was relatively damaged when it was taken over. When handing it over, they wanted to blame us for the damage. A video shot during the handover spoke for us.
The panes were so dirty that we had to buy a glass cleaner to clean them. Everything else was life-threatening…
Location: JTRT02
Date of experience: September 12, 2022
Dear JOERG,
Thank you for your feedback and for bringing this to our attention.
We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
We remain at your disposal.
The Customer Support Team!
Everything was ok with the online reservation process, the car and the staff.
The Europcar office in Thessaloniki Airport is not inside the airport, and the indications to get to the connection bus from the airport to the office were not clear enough. No information was provided at the end of the online reservation process, however information is available by searching "Europcar Thessaloniki airport" in Google.
Location: SKGT02
Date of experience: September 7, 2022
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Dear Francesco,
Please accept my heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. Although we are extremely sorry to hear that your experience with Europcar Greece was less than satisfied.
We have investigated your case to ensure that all procedures were followed in a consistent and responsible manner.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions was in the voucher that has be sent to you. Consider the cost for out of hours service is explicitly mentioned in the Terms and Conditions of the reservation you received.
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
We will be happy to serve you on your next trip from our brand new airport counter and earn your trust again.
Customer Service Team