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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
The staff was perfect, kind and competent!
They were very punctual both on arrival at the airport and also when they took us back to leave at the end of the rental.
The car was very clean inside and out.
The only thing I didn't like is that the car didn't go very well, it didn't have good road holding, perhaps because the wheels weren't new or because they were very worn. In the corners we had to be very careful and go very slowly to avoid drifting.
5 stars for the staff
2 for the car
Location: PAST02
First the Europecar server was down and we had to wait for more than one hour before we could start. Then at our first stop 45 min away we realized that the electronic of the locking system of that absolute new car was out of order and we had to wait for a substitute car kindly brought to our spot by a Europcar assistant.
Location: ATHC07
Very efficient. We were met at the airport so we weren't trailing around looking for the office. Cars fit for purpose and very pleased with our chose to use Europe Car. All the people we had dealings with were professional and friendly with good English.
Location: KLXT02
Holidaying in Greece.
Thank you for taking the time to rate us. You play a crucial role in Europcar Greece's success. We are very passionate about creating positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Very bad experience. I will never work with europecar again. I rented a car from 11:00 am to 11:00 pm and when I arrived at the airport there was no service port, I had to call them to receive me. Car at 23:00 that was in the contract and already paid. I asked them to cancel the contract but they said that this would not be possible since I had already paid. Bad experience... Upon delivery of the vehicle, they signaled a damage that was on the vehicle before and they were only convinced when I showed a video that I made myself at the time of reception. Anyway, never again... We have many companies even at the airport that will certainly provide a better service.
Location: JMKO01
I chose Europacar Greece because it was supposed to be a trusted and reference brand but it was just the opposite... lousy service. Cheats. Be careful...
It was difficult to find the rental desk which actually was in the car rental parking and also difficult to reach the parking as it was far from the airport. We had to call the main company and wait til we get some instructions and luckily they sent us a shuttle to drive us to the parking place. Everything was fine with the check in. Very pleasant boy and helpful. What actually we didn't like is the extra insurance service, it could be more flexible and not so complicated. It should be provided by the car company and not 3rd parties. In general the car was new and we really enjoyed the ride around the island.
Location: CHQT02
Because of the low price.
I received a booster seat for +5 years child instead of a full baby seat for 3 years old child. That is not safety at all. I had to put my child of 3 years in a booster...
The USB socket into the car doesn't work so it is impossible to plug your phone to charge it. I had to use my phone as GPS (google maps) but without USB socket, my phone got low battery before I reach my final destination.
It is the first time in more than 15 years of using Europcar that I really feel unconfortable in a rental car.
For me, it is a very bad experience.
Location: ATHT02
Because I am a regular user of Europcar in Europe.
Dear DEZWAENE,
Thank you so much for your effort. Europcar Greece values your opinion. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We hope you will give us the chance to win your trust again
Regards.
The Customer Service Team
The staff were wonderful, such lovely people, the car was perfect and the same as the booking picture, it was just difficult to find as I arrived late in the night and the phones weren't connecting, but when I did the staff cheered me up!
Location: ATHT02
Dear Saskia,
Thank you for sharing your experience with Europcar Greece. We are committed to providing our customers with great travel experiences every time they use our services.
It is our understanding that the signs are needed, but sadly the airport regulations do not allow us to place any signage inside the airport or arrival hall. Though all instructions will be included in the voucher that will be sent to you, all instructions will be included in your voucher.
We will be happy to serve you on your next trip from the airport counter.
Regards.
The Customer Service Team
I received the car that I reserved and it was close to a new car with few thousands kilometers so the car was in a great condition. Overall experience with Europecar was good. I was talked into to buy extra insurance though. But I guess it was for safe of mind.
Location: ATHC07
Competitive price
Dear George
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
For the price I was expecting a more performant vehicle. Ok the car abyway is pretty new but I am not sure it belongs to the right rental group in my opinion. Besides I was honest by saying that my plan was to take the ferry and go to Naxos and for that I had to pay a fee because apparently there is no insurance for the ferry transfer. I mean, honesty did not pay. How many people say that instead of avoiding the fee? And anyway this story of no insurance of the ferry is completely unfair. Greece has thousands of islands but it is still the same country. It never happened something like that for other rental in other countries.
Location: PAST02
It looked to be the most convenient even if price average was very high among the competitors too. I also chise EC Gr because of the proposed type of car.
Dear Paolo,
Thank you so much for your feedback. We have investigated your case to ensure that all procedures were followed consistently and responsibly. Regarding your comment on ferry transportations, written authorization is required at the time of pickup. The ferry's transportation fees were outlined in the Ts & Cs online and in the voucher we shared with you when you booked the car online. It also mentions that vehicles that are not authorized by Europcar for the duration of their stay on a ship will not be covered for damages or losses.
We look forward to serving you again soon.
Remain at your disposal.
The Customer Support Team
A friendly, yet professional service from check in to check out.
The cars I was given on both occasions have been in a good condition.
My interactions with the team, especiallly those with both Dimitria and Sotiris were pleasant.
Location: ATHT02
I collect Wow points!
Dear Chris,
Thanks so much for the excellent feedback. Happy to hear you had a good experience with us. You are right, Dimitra and Sotiris goes above and beyond to ensure our customers receive the best possible service. Your compliments will be shared with them.
We hope to serve you again soon!
Customer Service Team
After arriving at the airport we had difficulty to locate the pickup point. The link with instructions for finding the office was not working. After locating the Europcar minivan that took us to the offices, everything was fine.
Location: SKGT02
Recommended by colleague.
Absolutely horrible and rude customer service! And they try to force a scam on traveller's. There was not a shuttle at the airport and no one answered the phone. Had to walk on foot to the rental site with luggage. Got there and the clerk was rude. Said no shuttle. Furthermore, there was a small dent (a little bigger than a 2 Euro coin) already on the bumper. They did not document it and then accused me of doing it and stated I would be charged $1000E. The man was pushy and rude. Tried to get me to admit fault and sign a paper, then became threatening! Said he had pics without it; however all the cars are the same! I went online a saw that Eurocar does this often in Chania (over 35 documented complaints) and was sued in the UK for the same scam which they lost based on the court case evidence. I am VERY angry about this scam. I am military and have filed a complaint with the JAG office!
Location: CHQT02
SATO military booked and after this experience we are issuing. A military travel warning that no military for Souda is to use this company again.
The stuff was very nice. However the car was damaged at the back. Only later i realized that there is no reverse camera or any assitancs while driving backwards. I am pretty sure the stuff was aware about this problem. On taking the car i asked for another car, i did not know then about the spesific problem but they refused.
Location: ATHT02
Price and availibility
Dear Dembo
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
I was surprised that Europcar was the only office out of the terminal. I had to expend time in the minivan to get your offices and to give you back the car, I had to pay 30 extra Euros because my flight to Spain was at 09 am and your office open at 07 am so in order to get time, my travel agency agreed that someone from your company arrived at 06:30 am and I had to pay this extra service. Bad, very bad
Location: ATHT02
A mistake of my travel agency that never more will happen
Dear Guadano,
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you. Consider your comment about your booking request i to drop off of the car out of the hours of the branch, we have follow the commercial pricing policy of Europcar International.
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
We will be happy to serve you on your next trip from our brand new airport counter.
Regards
The customer service team
All in all, i am ok with the service.
Yesterday we had a flat tier which could not be fixed by the fix kit (foam) and the car is lacking a spare tier. We waited 4.5hr for tow & taxi service. I am still waiting for solution for the next possible case where i no longer have a kit for fixing a flat tier nor a spare tier.
Location: ATHT02
Car selection web, by car type, size vs price
Extremely unacceptable! No office inside airport terminal but failure to advise me and give information on how to contact local office on my arrival at airport.
Even worse when I returned the car at 17:00has no one was at the depot to receive the car and send me to the airport! The given phone number was not responding to my calls
Location: CHQT02
Very good experience with rentals in theUK, Germany France Belgium and Italy
Dear Charagkionos.
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
Good car but big problem with the cleaning. The car was dirty (my kids found a plastic bottle of coca-cola 1.5lt below the left front seat. Also the spare tire was damaged despite if I tried to blowup with the recommended air pressure.
The staff was very good and very supportive upon car delivery.
Location: ATHT02
Good reputation
Our apologies for any inconvenience caused and we greatly appreciate your feedback, since without your feedback we cannot improve our services.Our goal since taking over Europcar Greece (01/10/2021) has been to provide our clients with exceptional travel experiences each time they visit us. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
It would be a pleasure to serve you again in the near future.
Europcar Greece Service Team
Finding Europcar on the Airport Heraklion was a little bit difficult, but after calling the number on our reservation-letter, it was very easy.
Someone from Europcar brought us to the office from Europcar, where we signed some documents and got our car - this took about 30-45 Minutes.
Everything was perfect, the car was totally ok (we got a Mitsubishi Spacestar, wich is a little bit small/low for greek streets).
On the last day, we thought it would take much longer to return our car, like on the first day, but we were finished in about 10 Minutes and someone from Europcar brought us back to the Airport.
Everything was perfect!
Location: HERT02
Because we have an abonnement from ÖAMTC/ADAC and Europcar was the best choice for us.
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Overally the rental experience was good. Only thing I haven't experienced in any other rental companies, was the out of office return fee. In other companies returning the car is just the key inside the box and off I go. I understand the company representative had to come to the office for that but it seems a bit unnecessary. This was just a bonus that the representative gave us a transfer from the office to the airport.
Location: RHOT02
Price. My usual rental car preference Avis was nonsensely expensive there.
Very efficient service! Picked us up from the airport and drove us to HQ in order for us to get our car. The only thing that could be better is to communicate_where_ at Athens Airport the pickup spot is since Europcar doesn't have any office/desk at the airport. That could be communicated better.
Location: ATHT02
Dear Natali
Thank you so much for the excellent rate and feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service. We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. But all instructions were be in the voucher that was sent to you.
We will be happy to serve you on your next trip from our brand new airport counter in a couple of weeks
We hope to serve you again
The Team of Customer Service
We were disappointed by the local Europcar rental company in Corfu. The model that was originally chosen on the website was not chosen but... you know it's a nice model that baits you or they give you a similar category... it's the second category that was chosen with a low roadster when we were expecting an SUV ordered! Especially as it is not the same category and in addition the model given had a problem of deflation of a tyre! Fortunately, Renato, a well-intentioned employee, offered to come back 4 days later (60kms away) to give us a Jeep renegate, not very comfortable but higher. During our exchange, the boss was very busy without ever greeting us or apologizing for this incident! That means that he had nothing to do with our 15 days rental anyway!... we won't go back there anymore!
Location: CFUC04
Through an internet rental company
Dear Klauer
Thank you for your feedback and for your attention. Our sincere apologies for your less than satisfactory experience with Europcar Greece.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client.
Remain at your disposal.
The Customer Support Team
Disapointing:
- requested car (Jeep renegade) not deliverd. Instead Toyota Hybrid not as good
- additional insurance at a disproportionnate price compared to the renting one (286€ vs 540€)
I will never use Europcar again
Location: HERT02
Because at first they were among the few companies offering Jeep renegade, and the proposed price was in line with the competition
The car is OK no problem. The problem is, it is impossible to find the Europcar shutle in the airport, no indication where the bus is coming, nobody known where the shutle is waiting passengers, no office in the airport. We paid 19 € (minimum price said the driver) for a taxi. It is a scandal.
It is a mistake, because 3 years ago Europcar has a office near the Airport, no problem of shutle, now rent a car with Europcar in Crete is a problem
Dear Cureau,
Thank you so much for your feedback. Our customer service department strives for excellence, but it is clear that we have failed in your case. We apologies for inconvenience we may cause you, but all the instruction was in the voucher that has been send to you. It was written where to find our shuttle bus. We do understand that signs need to be in the airport although the policy of the airport won't allow us.
We will be happy to serve you next time and hope to earn back your trust.
Regards.
The Customer Service Team
When we arrived at the airport Heraklion, it was not clear, where we find the shuttle service. The phone number of the schuttle service shown in the Europcar App (*******000) does not work! This was very disappointing.
Thanks to google-maps we found a phone number that worked, but the guy on the phone told us:"the shuttle is at the bus station." But we found no bus station. After we asked several people we found the shuttle.
We ordered an payd a child seat 15-30 kg but they didn't have one, so they gave us just a small child pillow.
With the car, everything was ok.
Location: HERT02
Dear Chris
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. We feel so sorry with the number as unfortunately Europcar International has submit the main tel number. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
Consider the child seat we are so sorry for that as unfortunately we didn't hd available.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
The car I received was very large and consumed a lot of fuel. I would have preffered a smaller more fuel efficient car. Pickup at Thessaloniki airport was a bit complicated because the locationi for Europcar was incorrect in Google maps.
Location: SKGT02
Dear Benjamin,
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
Gain trust and grow your business with customer reviews.
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Dear La,
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience. As it appears we didn't meet your expectations in your case although your reservation was served with a Nissan Pulsar, in very good condition, with brand new tires fitted at the start of the season in April 22. As a result of your feedback, we will inform the Fleet manager to check the driving safety of the vehicle, to prevent similar situations from happening in the future.
We look forward to serving you again soon.
Customer Service Team