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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
Unfriendly Manager on Mykonos Base‼
The rental Car was/is demaged overall‼
The roof of the Car is also demaged and was not documented before‼
It was not possible to change this Car, why
I am a Contractnumber Owner from Europe Car, and this is not akzeptabel‼
T. S.
Location: JMKO01
Contractnumber Owner ‼️
Good Service before this rental ‼️
The Customer Service was good. Professional and fast.
The rented car, however, was not to the proper standards. Although the car was a brand new car (I was only the second renter), it was improper for the hilly terrain of the South-West Peloponnesus. The engine was the smallest possible for that car, which resulted in not enough power to climb the ups and downs of the roads. I had to switch very often to the first gear to be able to drivie the car uphill at all! This is going to kill the car's engine pretty soon.
Location: KLXT02
Former customer.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
When I was shown round the car, the stay on the drivers door hinge was broken and the door skin dented. The door just swings right open.
I said I find the want a car that was broken at the price I was paying. They said they had nothing else available. Why did they think it was acceptable to get s broken car.
I asked how long it would take to get a replacement vehicle, they said they couldn't. When I persisted they offered to go and wash one of the other cars on the forecourt. That took about 15 minutes which was ok.
When I booked the car through jet2 it said pick up from desk in the terminal. The Europcar office in not in the terminal, is is not on the airport site it is a site immediately adjacent to the airport entrance. Not too far to walk with your bags in the heat but I wouldn't have chosen Europcar if I had known
Location: KLXT02
Price and pick up desk in the airport terminal
In total okay. I reserved a car disbribed as big enough for 2 big baggages. In the car we get 1 baggage fit in the back and the other we had to put on the back seat. I find this very confusing and for us the car does not fit the discription.
Location: KLXT02
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal but although it seem that something is missing here. You reservation was for a Mini Category and FIAT PANDA is in Mini Category. We can understand clearly the case of the Baggages, and of the description of the voucher we will share your comment with Keddy.
We look forward to serving you again and hope we will win your trust again.
Customer Service Team
Great car, good price, no queue, friendly service... no hassle
Almost new Skoda, good experience...
Small dents marked on form, reassurance of a major brand
Location: PVKT02
Dear Ben
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
Excellent service, new vehicle, clean and tidy, the staff at the counter with lots of patience and recommendations for trips around, thank you very much!
Location: RHOT02
Dear Meir,
We appreciate you taking the time to rate me. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
We had a very nice and friendly handover at the counter and in the parking lot. Great car, hybrid without extra charge, only 1585 km driven, great! Hopefully the return will be just as easy.
Location: ATHT02
We hoped to get a reasonable and safe car from Europcar.
We are very grateful for your kind words regarding your experience with Europcar Greece. And for your rate
Looking forward to serving you again soon.
Europcar Greece Service Team
Despite all the efforts from the Europcar employees to give the best to the customers, It makes no sense that Europcar do not have an place inside of the Athens airport, and it is outside, away from it, in a old bus, changed to be temporary an reception.
Location: ATHT02
Good question, but will be the first and the last time, at least until Europcar have an place inside the Athens airport.
It is a lose of time for the customer. It took more than an hour to have my rental car because of waiting for the transfer, waiting other customers, etc.(the privilege card not taken in consideration)
* Europcar Greece attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Luis,
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We do understand your point about the branch in the airport arrival and we are so happy to announce that our counter in the Airport of Athens will be open in June '22
We will be happy to serve you on your next trip from our brand new airport counter.
Regards
The customer service team
Very friendly welcome and staff, yet it was somewhat surprising that the agency didn't have access to the booking details or my Europcar Priviledge Club profile. The process could be more seamless…
Location: KLXT02
Convenience
Dear Friedemann S
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Concerning your thought why personal data is retained by our colleague despite your reservations, we hereby inform you that our company fully complies with GDPR rules, and upon pick up you must indicate your driver's license, ID and credit card in the name of the main driver who made the reservation.
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
I wouldn't recommend Europcar for Crete rentals. At drop-off, they pulled the classic charge for damages that they claimed we made despite having full insurance. Won't be using them again.
Location: HERT02
Initially, they were the cheapest at the time. With additional charges and fees, this wasn't the case.
Dear Katryn,
Thank you for bringing this to our attention. We are very sorry to hear that you did not have a satisfactory experience with Europcar Greece. In order to provide our customers with the best possible service, our Europcar Greece Teams go the extra mile. This is why we invest heavily in our fleets and care about our customers.
Our investigation of your case revealed that you were given a new car, and you appear to be overreacting.
As a result of signing the Damage Scheme and being informed of the Full Coverage insurance package you purchased, our branch followed all the procedures you agreed to. During the purchase of the full insurance, you were informed of an administration fee of 31 Euros. (A fee that was communicated to you when you purchased the full insurance policy.)
Please do not hesitate to contact us if there is anything else we can help you with (email info@europcargreece.com, tel +302111903000) and we will be glad to assist you.
Regards
Customer Service Team
The car condition was perfect. The staff were welcoming, extremely polite and very helpful.
I will definitely use Europe car Greece again and would recommend it without any doubt.
No, my travel agent did.
Dear Mr Christodoulos,
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you again
Europcar Customer Service in Greece
Very good service: airport pickup, car rental process, car itself, car return process.
Only drawback is that comm with the office must be via phone call, no voip option.
Location: RHOT02
Via carflexi
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Very hassle free experience
In airport desk with short 10 minute wait to be served
Very helpful lady on desk
Pickup from airport car park just outside terminal- no long walk with bags
Car was almost new, and was better than I anticipated
Return was easy and took 5 minutes, dropping off in terminal car park to same helpful friendly staff member
Location: PVKT02
In airport pickup
Good reputation
Reasonable price
Hello Howie
It is very kind of you to share your experience with Europcar about your rental in Greece. Having you as a customer means the world to our entire team!
We look forward to serving you again soon.
Regards
Customer Service Team
I need to thank the whole staff but specially Lena for the warm welcome, fast process and the car upgrade.
It was really one of the best experiences I have ever had this year in car rental.
Location: ATHT02
Dear Henrique
We appreciate you taking the time to give us a rating. Our customers feedback means a lot to us. As such, we try our best to ensure their travel experience is positive.
We look forward to serving you again soon.
Customer Service Team
The people at Europcar were very friendly, helpful and uncomplicated. Within 5 minutes of arrival we were already driving off and, on returning the car, everything was taken care of in 1 minute.
Location: ZTH02
It had the best conditions.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
I waited over 1 hour un the queue to get assisted because there were only 2 people at the counter assisting everyone. They said the other 2 people got sock with COVID. But there was no back up. Then they said flughts were delayed and everyone came at once, hence the long queue and they cant do anything about that. Surely, as a big company, you know its peak season amd you increase your staff in order to provide good service. I had my nephew q7 months old waiting over 1 hour, he was restless eventually and screaming. Its just unacceptable ti have to wait over 1 hr in the queue at the airport to get the car and to be given excuses thst still don't justify the ling wait. Then 1 gentleman comes to "assist", he helps 1 gentleman who wasn't even in the queue theb leaves again. Then the 2 at the counter say they asked for help and the guy came, but he left je wasn't assisting. Its unacceptable during thisnpeak season in Greece to provide service like this.
Location: ATHT02
Dear Aglaia,
Thank you so much for your effort. Europcar Greece values your opinion. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We hope you will give us the chance to win your trust again
Regards.
The Customer Service Team
50 minutes to make the paper at the desk, 15 mn to get the car, 10mn to go out the parking as the barrière did not open i had to call the europcar Guy. I am gold in hertz and avis. My worst expérience with europcar, 1h15mn to get a car!
Location: ATHT02
Due to price next time i will pay more and not chose europcar
Hello, good car, as expected but too long to get it at the airport office: more than 1,5 hour wait. Also not well explained on how to reach the office.
Regards,
Christèle
Location: KLXT02
Huge choice of cars
Dear Deniaud,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. Our customer service department strives for excellence, but it is clear that we have failed in your case. We apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you.
We will be happy to serve you again and hope to earn back your trust.
Regards.
The Customer Service Team
Process has been smooth. Very friendly people who take the time to explain to me every things.
Well done to your new your joiner and you senior expert.
Location: HERT02
Generally, I often rent the car from you well known company.
Dear Pasche
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Pick up easy and fast. Note: an employee of europcar will await you at the airport exit and drive you to the rental office. Friendly staff, no selling of extra insurance etc. New and clean car.
Location: HERT02
Dear Jasmin
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
The staff are very friendly and helpful. Alan who managed the process was great. Really appreciated the care he took and looking for options when I was deciding if I wanted an automatic or not.
Location: JMKO01
Dear Hazel
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Car was battered and dashboard screen was broken. On return check-in claimed there was a new scratch ( hard to tell as there had been so many to begin) and charged me 400 euros in damages.
Location: JTRT02
Had previous good experiences with them in Athens.
Problem free registration, clear understanding of options, the team responsible for the actual presentation of the car, presented a clean vehicle, and provided answers to my questions.
Location: ATHT02
I liked the selection of vehicles
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Great, arrived late and at 4am. Was easy to meet someone at the front desk. We asked for a child seat which was broken - but was easily replaced in the morning (only reason I didn't give a 5 star)
Location: ATHT02
Search engine (kayak)
Dear Salmon,
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
It was bad experience! I wait over 2 hours because you didn't receive my all payment!
I had from Israel and i do pay more.
I hope you refund the over charge money quickly.
Location: ATHT02
Gain trust and grow your business with customer reviews.
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Dear Mr Thomas
Thank you for your feedback. We have investigated your case and we can ensure you that all procedures were followed with consistency and responsibility towards you. You have booked an MDR category and unfortunately in that time we didn't had an available fleet for an upgrade. Consider the the damages you are mention here in the roof of the car, during car pick-up and drop-off, we take photographs to prevent misunderstandings, so we were share your comments to our fleet manager to recheck it.
We are so sorry and we will be happy to serve you next time and hope to earn back your trust.
The Customer Support Team