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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
Staff was unfamiliar with the car and could not help with various questions (how to remove the key, how to operate the navigation system). Staff was very friendly, car runs fine.
Location: ATHT02
Price and availability
The staff was very friendly and helpful! Everything was well prepared. The front desk of Europcar and the staff members at the parking area were very competent and kind. Good experience! Frank
Location: ATHT02
I am member.
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. As a result, we do our best to ensure a positive experience for them during their travels.
We look forward to serving you again soon.
Customer Service Team
Very good experience. Fast handling at the check in and at the check out.
Car in good condition and of the category above we chose for no additional cost.
Location: ATHC07
Best prices
Dear Olivier,
Thank you for taking the time to evaluate our services. Our priority is the satisfaction of our customers and our joy is great when our customers themselves talk about it.
Enjoy the trip to Greece and we will be glad to hear your experience.
Customer service team
We received the vehicle we requested despite the misunderstanding that was about the booking time and the extra driver. Beyond that we have no complaints about the Europcar company.
Location: ATHT02
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. As a result, we do our best to ensure a positive experience for them during their travels.
We look forward to serving you again soon.
Customer Service Team
I could not insure the deductible franchise with Europcar. Big mess to insure with other company the franchise.
Europcar should change the system.
Regards
Location: SKGT02
We were spending more than an hour finding the europcar shuttle. It is not well signed and was not good communicated from the vendor ADAC Mietwagen.
The choice of child seats is too few.
Location: HERT02
Dear Stefanie,
Please accept my heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions will be in the voucher that will be sent to you, all instructions will be in the voucher you will receive.
I understand about the child seats. I will share your comments internal to see how we can solve it
We will be happy to serve you on your next trip from our brand new airport counter.
Customer Service Team
Overall was ok.
Car boked via the company, nonetheless I was asked to provide a credit card even though I am just employed... very strange. Other than that was ok.
Location: ATHT02
Recommendation by a friend
It would have been nice to know that the pick up place was outside the airport area, and where to wait for the transfer.
Otherweise fine service and helpful staff.
Location: ATHT02
Good cars and proper child seats for small children.
Dear Annete,
We appreciate you taking the time to rate me. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers. We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent it to you
We will be happy to serve you again
We look forward to serving you again soon.
The team Customer service
Overpriced for an old and category A car.
Otherwise great experience tu check in an withdraw the car, Europcar personnel in Kefalonia airport was really nice.
Location: EFLT02
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
The minus of my experience with the renting was that the fuel tank indicator was in the middle and they asked me to bring it back the same. This wasn't an easy thing..
Location: ATHT02
We appreciate your feedback regarding Europcar Greece. As for the fuel tank, we understand what you mean, although every rental company offers the same option to return the tank in the same place where you picked it up.
Looking forward to serving you again.
Best,
Team of Europcar Greece
It was really good and very nice people there. The only question is the time gettin for the return of the money from the caution. I'm still waiting for.
Location: HERT02
Dear Jorge
Thank you so much for the rate. Happy to hear you had a good experience with us. Our Team in goes above and beyond to ensure our customers receive the best possible service. Consider your questions about the security deposit, the request for release of the guarantee is made upon the return of the car. As a company in all our rentals a security deposit will be blocked on the credit card plus the estimated cost of the rental will be charged at the time of pickup. The deposit that will be blocked on the credit card will be released by the cardholder's bank, upon notification after the vehicle returns. The estimated time of released is always depends of bank the customer use.
We hope to serve you again soon!
Customer Service Team
Picked up in airport and very friendly service.
Could recommend that it is highligthted when ordering that you will be picked up - but again good service:-)
Location: CHQT02
Good price and trustworthy company
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
5 minutes before handing over the car, I arrived at a gas station next to your company's premises where I instructed the gas station attendant to fill the car with gas. In total, the car's tank was filled with 8,970 liters and then when I started the car's engine I found that the gas gauge did not show full. I thought it was a problem with the indicator and, with the receipt, I went to the company's facilities, which was 200 meters away. There the employee thought that I didn't fill with gas the car, while I showed him the receipt and of course, it was self-evident from the kilometers I traveled and the liters I filled the tank with (168 km). The employee insisted that I did not fill the car with gas and then I insisted that we have to go to the gas station where I filled the car with gas so that he could ask the gas station employee himself that I had instructed him to fill the car, which he did. The employee of your company got into the car and we went to another gas station against my will and he asked the employee who knew, to put gas in the car. As soon as he started putting in gas, the cannula automatically stopped because the car was full of gas and the pump read 0.5 liters!
In general, this tactic of your company is unacceptable.
When we pick up the car where it is delivered to us "full" we should also go to the next gas station and if the car takes gas we should return and insult the employees of your company, as your employee insulted myself, because they gave us "full" gas while this is not the case.
Location: HERT02
Despite an online check in, the car wasn't ready on our arrival and we had to wait for about an hour. But finally we get the car and enjoyed our holidays
Location: HERT02
Most of my rentals I’m doing with Europcar.
Our apologies for any inconvenience caused and we greatly appreciate your feedback, since without your feedback we cannot improve our services.Our goal since taking over Europcar Greece (01/10/2021) has been to provide our clients with exceptional travel experiences each time they visit us. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
It would be a pleasure to serve you again in the near future.
Europcar Greece Service Team
Eruopcar is a great rental company. Cars are clean and the rental process was really easy. The staff was really friendly a d helpful. I highly recommend them.
Location: JMKO01
They had the lowest prices for the time we needed the car
Dear Aaron
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
My company ordered the car. I was just the user. I showed th EUROPE CAR Fleet card. It shows at least that the company pays. It was not avceptey st the desk. I had to give my Mastercard as garant y. Now I got the contract by mail. I have to pay personally. And the Name of my company is not anymore at the contract. It works in Estonia, Netherland and so on. But not in greece. I thought it was EUROPE CAR. WHAT IS THE SENCE OF A FLEET CARD IF I CANT USE IT. Why they made it so difficult? I need th company name at the contract.
Location: SKGT02
My company choose it. If possible.
The office is outside the airport and need to take the shuttle. We were rapidlly taken in charge and all staff were welcoming.
The car was exactly what we reserved.
Location: HERT02
Good price and good benefit
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Great and professional service!
A driver came at the airport to drive us to the Europcar s'office and give us our car. Everybody was kindfull and on the top!
Location: RHOT02
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Reception was very easy and fast. The car was in perfect conditions. Check out in the airport or in other Europecar offices in Greece was easy and fast. Thank you for the experience.
Location: ATHT02
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
The experience was good, the car and service ok, the point negative were the liquid for clean the frontal was dey. All other service were good, and now i Hope i receive the depósito soon
For quality and price were very nivel!
Dear Ros
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers. As it concern the deposit that has been blocked on the credit card will be released by the cardholder's bank, upon notification and after the vehicle returns. The estimated time of released is always depends of bank the customer use, although it usually takes 10 working days.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Nice welcome in the agency
But vers difficult to find the agency - no information in the airport / no assistance
We had to walk to the agency with our luggages
Location: HERT02
Discount using a macif code
Dear Brogli
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
I cant believe i had to wait till 07.00 to return my car when the shop was open. I was told i had to pay 36 euros to return the car 20 minutes earlier... unbelieavable...
Location: HERT02
Dear Mr Zachariadia,
We appreciate your feedback. Your booking request was to drop off of the car out of the hours of the branch, that is why our branch has told you that in all our services we are following the commercial pricing policy of Europcar International.
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
Remain at your disposal.
The Customer Support Team
We were very happy with the flexibility of the Europcar in Heraklion, our flight was delayed but the employee at Heraklion waited for us, which saved our day!
Location: HERT02
Our goal since taking over Europcar Greece (01/10/2021) has been to provide our clients with exceptional travel experiences each time they visit us. So we greatly appreciate your feedback since it allows us to improve our service.
It would be a pleasure to serve you again in the near future.
Europcar Greece Service Team
Amazing staff at the local office in Heraclio, Crete - a huge shoutout to Niko - a full digital an paperless experience & a car in top condition.
Totally positive experience!
Location: HERT02
Well known brand & fair price.
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Picked up a car from Kefalonia Airport. The office building is a short walk from the Arrivals exit. They processed checkin quickly and in a friendly manner. Very pleased.
Location: EFLT02
Price and they take Amex cards for deposit. Many other car rentals don't.
Dear Jim
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Gain trust and grow your business with customer reviews.
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Dear Rachel,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. Our customer service department strives for excellence, but it is clear that we have failed in your case. We apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you again and hope to earn back your trust.
Regards.
The Customer Service Team