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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
Went through the car and checked for damage. Recorded all damage and scrap. There were also injuries that they themselves had not registered. When I returned the car, they suddenly found a tiny scratch under the car, which I had to pay for. Who gets under the car to check when you are going to rent. Also stated that there was damage I discovered on delivery that was not registered. They then stated that the damage was not registered until there was agreement on who would pay for the damage. So if we do not detect the damage, the customer risks paying and they charge several times for the same damage
Location: CHQT02
Date of experience: August 23, 2022
The shuttle bus was waiting as explained in the voucher and took us smoothly to the car rental office. The rental contract was also prepared in a smooth and safe way with digital signing and all documents sent to my e-mail. The car was photographed and also the existing small damages on it were documented, and sent to me. Signed as well. The car was clean and proper and as we wished.
Location: SKGT02
For the good price and recommendations.
Date of experience: July 11, 2022
Everything well organised -from pick up at the airport till the dropp off back. The staff was very friendly, explained everything in details. We got exactly the same car we had chosen, it was a brand new car. Everything went smoothly on our trip.
Location: SKGT02
Reviews, price
Date of experience: May 24, 2022
Dear Andy,
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
The team was amicable and talkative. They proposed upgrades and extra coverage without imposing anything as a suggestion and courtesy.
Pick-up and delivery were excellent, and the shuttle to the airport was a breeze too.
Location: RHOT02
Best pricing and bad experience with local brands.
Date of experience: August 2, 2022
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
We came on a family vacation and had 2 car orders -as we arrived to the desk we were told the orders were cancelled, due to the fact that we arrived late (5 hours vs the allowed 4) it didn't matter that we already paid for the cars - the women at the desk said we have to re order, pay again and than try to get our money back! Since we're 9 people with small children after long international flight_•- we didn't have much of a choice and were kind of forced to do so…. BTW the agency we ordered from said - the order was not cancelled, now since it happened with 2 orders and not one - it's not a "glitch" or mistake, but more of a way to rip off tourists……
Location: ATHT02
Was supposed to be a good deal….
Date of experience: August 23, 2022
Thank you for sharing your experience with Europcar Greece. We understand that you are dissatisfied with our service. However, every booking is made for a specific time and date, and as you didn't informed us for late pick up, the reservations has been canceled as non shown.
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team
The car i received (nissan Juke) was not the car i ordered and paid (Jeep Renegade). There was no other option then to accept the Nissan. I paid €400,- more to have a bigger car (for my family and luggage) and didn't get any refund.
Location: KLXT02
Because it is a well known name and everyone knows that rentalcar companies try to srew the clients. Hoped this was different with Europcar but in fact i had again a bad experience.
Date of experience: October 4, 2022
Dear Arjens,
Thank you for your time to rate our services. As we have check your booking, you have booked a category of CGMR and you had picked up CGMR. During the reservation, the customer selects a category and not a model. The category you have chosen includes both models mentioned and it always depends on the availability at the station.
We look forward to serving you again soon.
Team Customer Service
The overall experience during the reception of the car was fine. The car was also according to the expectations.
However, I had contracted a GPS system but I had to reject it since the model provided was very only and did not work properly, being the only one available.
Location: HERT02
Because of the good quality/price ratio.
Date of experience: August 22, 2022
Our apologies for any inconvenience caused and we greatly appreciate your feedback, since without your feedback we cannot improve our services.Our goal since taking over Europcar Greece (01/10/2021) has been to provide our clients with exceptional travel experiences each time they visit us.
It would be a pleasure to serve you again in the near future.
Europcar Greece Service Team
Not great, we had purchased excess car insurance through the company that we hired the car through, however, we were made to purchase another insurance even though we had purchased two insurances to cover any excess, a complete con.
Location: EFLT02
We thought that they would be genuine and honest, not again.
Date of experience: April 13, 2022
Dear Paul,
Thank you for your feedback and for your attention. Our sincere apologies for your less than satisfactory experience with Europcar Greece.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client.
We assure you that our branch followed all the procedures. We are required to explain the rental terms, as well insurance packages are optional.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the best possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
If there is anything else we can help you with, I suggest you contact us (email info@europcargreece.com, tel. +302111903000) and we will be happy to help you.
Remain at your disposal.
The Customer Support Team
I just want to commend Katerina Christonaki for doing an outstanding, above and beyond service. She is very helpful, cheerful, respectful and professional with her approach to her customers needs. She is very knowledgeable and dependable in regards to customers basics inquiries. I'd travelled so many places and countries but Katerina's customer service is unique and outstanding.
Location: ATHT02
It’s by accident. But next it will be by choice.
Date of experience: July 26, 2022
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
We received the desired car at the time and place specified in the reservation. The administration was fast both at the time of receipt and at the time of return. The colleagues were extremely helpful. Everything was fine with the car.
Location: KGSO01
You could also pick up the car at the airport. A well-known global company. The price was favorable.
Date of experience: August 14, 2022
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
In Athens: catastrophic! On probably more than 100 car rental in my life: the worst.
45 minutes for check-in of internet pre-booked car. Impossible for the staff to treat one customer in less than 10 minutes. But it's not finished: arrived at the parking, another fifteen minutes to verify the papers and the car. On returning, the trainee at the parking directly told us that he was not able to do the job and was alone. Waiting for an undefinite delay was the solution. I had to refuse this, in order to catch our flight to Heraklion.
The car itself was micro, I would not qualify it mini!
In Heraklion: ok
The Renault Clio was very good.
Location: ATHT02
In Athens, the cheepest on booking.com. However, published prices there do not include VAT and I have to report that to booking.
In Heraklion: my insurance will refind me and choose.
Date of experience: July 11, 2022
Dear Daniel
Thank you very much for your feedback. The customer service department strives for excellence, but in your case, it is clear that we have fallen short. Please accept our apologies for any inconvenience we may cause. In response to your feedback, we are providing our team with additional customer service training.
We will be happy to serve you next time and hope to earn back your trust.
Regards.
The Customer Service Team
No kiosk at the airport. Had to be taken farther out with a van.
I ordered for a 1.6 mini SUV and what I got was a 1.0 smaller SUV. They told me it is on the same vehicle category. When I told them I had ordered a 1.6, they told me we don' t even have 1.6! Last time with Europcar for sure!
Location: HERT02
The price was just a bit better but at the end was not worth it!
Date of experience: July 19, 2022
Dear So,
Thank you for your feedback and your comments. You do have right our station is not in the airport although we are having a shuttle service transfer from/to the airport every 5 minutes. Our station is almost 1klm from the airport. We are so sorry for the misunderstanding about the category of SUV. Is true that in our fleet we don't have an SUV of 1.6 and we didn't have availability of another model to give you the specific time.
Hopefully we will have the chance to win your trust again on one of your next trips.
Customer Service Team
The team was great and the car is great, the only issue was the experience of getting to the office to take the car - our flight was delayed and so we had to find a way to the offices which was a bit challenging
Location: JMKO01
Good former experience
Date of experience: August 23, 2022
'+' new car, very kind personnel, great COVID hygiene procedure with car cleaning.
'-' not connected with rest of the world, europecar, company discount not applicable here though negotiated worldwide, manual filling of data at pick up when all data are
Already in my Europcar profile.
Tank not full at pick up
Location: KGSO01
I am Europcar customer
Date of experience: July 18, 2022
Thank you for bringing this to our attention.We apologize for any inconvenience caused.
Your comments are valued because it is critical to us to achieve excellence.
Please be informed that our company fully complies with GDPR rules. Upon pick up you must provide a copy of your driver's license, identification card, and credit card, in the name of the main driver.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We look forward to serving you again soon.
Customer Service Team
Please inform the broker BSP Auto that the Europcar office is not momentarily in the Athens airport. We would have chosen another rental car company should we have been informed correctly on their website because of the waste of time.
Location: ATHT02
Date of experience: May 12, 2022
Dear JAUFFRETS,
We appreciate you taking the time to share your feedback with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. We understand clearly what you are saying and we have informed BSP Auto about our location, even all the informations about how to reach us. Despite the fact that all instructions were in the voucher that was sent to you.
Although in the next 10 days we will be happy to announced the we will be in the Arrival Terminal with our brand new counter.
We will be happy to serve you on your next trip from the airport counter.
It's a brilliant experience. I got a nice car and all service and support was nice. It is worthing to mention that all the people work for Europecar santorini are kind and friendly. I'd like to recommend your company to my friends who are planning to have a nice journey in santorini.
Location: JTRT02
Nice, reliable, cost-effective and stuff-friendly
Date of experience: July 8, 2022
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
We had a great experience with Europecar Athens Airport. We received a great car, and everything went very smoothly both at pickup and at return. But more than that we could really feel that it was genuinely important to everybody that we will be happy with our rental. We greatly appreciate that.
Location: ATHT02
Good experience in the past and a good price.
Date of experience: May 29, 2022
Hello Yakir
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
I believe my customer service agents name was Antonis, I might be wrong however he was awesome. He was patient with my awkwardly heavy luggage and made my check in process so easy. I was a bit concerned when booking because I learned that the rental agency was not in terminal, but Antonis(?) was waiting for me right outside baggage claim and made sure my checkin process was easy peasy. He even made sure I'd have someone to shuttle me back to airport once I returned vehicle.
Location: CHQT02
It was US Navy rental, so at the time of booking it was the cheapest option available.
Date of experience: June 15, 2022
Dear Whitney
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
I made the reservation at Europcar app, indicating hour for dropping the car was going to be at 6am. It was not indicated anywhere an additional fee of 37€ if we want to return the car before 7am.
Rest of the service es good and the lady who attended us was very nice.
Location: ATHT02
Date of experience: May 3, 2022
Dear SELGAS,
Please accept my heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. Although we are extremely sorry to hear that your experience with Europcar Greece was less than satisfied.
We have investigated your case to ensure that all procedures were followed in a consistent and responsible manner. The cost for out of hours service is explicitly mentioned in the terms and conditions of the reservation you received.
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
We will be happy to serve you on your next trip from our brand new airport counter and earn your trust again.
Customer Service Team
Our experience with Europcar was excellent. They were very helpful and did everything they could to help us and very good customer service.
Our problem was with carjet.com who we rented the car through who in no way helped us or did any kind of customer service.
We recommend Europcar. But warn everyone to handle through carjet.
Location: ATHT02
Europcar was the cheapest price of the kind of car we were looking for and we had heard good of the company from our own country. (Denmark)
Date of experience: September 12, 2022
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Employee on site said its not necessary to record all pre-existing damage of car on the diagram i was asked to sign. I explained i wasnt comfortable with that but he insisted that only major damage is recorded on diagram. I didnt want to argue so instead i was forced to take a video of the car just so that i have some evidence that damage was pre-existing in case i was blamed for it.
Other than the above, no other issue.
Location: JMKO01
Date of experience: August 25, 2022
All in all it was okay, the only think that made me mad was that my creditcard was not „working" (everywhere else it works), so I have to pay with my normal bank card and has to pay extra insurance taxes.
Location: PVKT02
European ist very Common in Germany.
Date of experience: June 19, 2022
Dear Sebastian,
Thank you for your feedback.
We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
Dear Europcar,
We entered the Athens airport arrivals hall and went to the Europcar desk (03Sep22 at 18.00 hours). There it took more then 2 hours! Waiting time, with 5 clients in front of us to receive the rental agreement (it was already fully prepaid online) and 2 Europcar staff members helping at the desk. How is this possible? I am a Travel Industry veteran and I have never experienced this before in my life... and has caused a huge frustration and a very late arrival at our final destination! Which in this case with this treatment in unacceptable!
Europcar really needs to do something about this!
Regards,
Peter Bregman
Vice-President EMEA at BCD Travel/Meetings & Events
Location: ATHT02
The offer for the Jeep Renegade (higher seat as I am almost 2meters tall) as good! We did not receive this car by the way.
Date of experience: September 9, 2022
We appreciate your feedback regarding Europcar Greece. Despite our apologies for any delay during your pickup, there was a long delay in some flights on the day of your reservation. Due to this delay, some of the reservations of people who were on time coincided with those who were late. Because of this, the delay was quite rightly mentioned, which was the cause of the delay. We would like to assure you that despite the increase in staff at the desk, we will provide training to our colleagues. In addition, we will recheck all the procedures to ensure that any similar delays do not occur in the future.
Looking forward to serving you again.
Best,
Team of Europcar Greece
We took the car but it was a smell of smoking. We tell to a person who assisted us but he don't give us a solution.
He offer us that to add 700€ more what it a rediqoules.
He tell us "every one has is own noise".
It's not the first time that I use you company.
But maybe the last
Thanks
Location: SKGT02
Date of experience: August 26, 2022
The car was brand new and reliable (Peugeot 208 diesel).
A pick up service was offered (for 15' walking distance) which was fast and uncomplicated.
The car seat ordered was of poor quality and not isofix (compromised safety).
Location: HERT02
Basically due to the presented car (Renault Clio) and unlimited mileage.
Date of experience: September 15, 2022
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Dear Tina
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team