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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
It was bad experience! I wait over 2 hours because you didn't receive my all payment!
I had from Israel and i do pay more.
I hope you refund the over charge money quickly.
Location: ATHT02
The car was fine. However, upon receiving it I wanted to decrease my rental fron 11 days to 9 days and you offered no refund what-so-ever. I think you could do something for me.
Location: SKGT02
I thought you are a reliable company.
Both the shuttle driver and Natalia were extremely friendly, helpful and professional. I will choose Europcar again just based on the service. The car was in great shape and clean.
Location: HERT02
Competitively priced, close to the airport
Dear Antony
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Very long process to take the car, almost 45 minutes with reservation. Since the cars are not in the airport there was no immediate transportation to pick up our reservation.
Location: HERT02
Had to wait a bit too long picking up car. The car was still being cleaned. Staff were very good.
Car has a lot of damage, took about 10 photos of different damage.
Location: JTRT02
Cheaper than Avis where I normally choose.
Dear Arthur
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
Great experience, had some trouble in the beginning the staff helped a lot and made the process easier.
If you're renting in Greece it's a must to go here.
Location: ATHT02
They had the best rates compared to everyone else
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Quickly, friendly and professional Service.
The vehicle change due to damage was also handled without any problems and uncomplicated.
Thanks to Francesca and her Team!
Well known Company. Possibility to Tage the Car in Athens at the City Station and bring it back in Thessaloniki Airport.
Dear Markus
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
I didn't like the fact that I arrived - no clear signs where to meet. I was give a car that in my opinion is not really the same category as the one I booked (but this is debatable)
Location: SKGT02
Because I was chapters but not happy with my choice
Dear Theo
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
Although we understand the need for the signs, airport regulations prevent us from displaying any signage in the airport or in the arrival hall. Even though all instructions were included in the voucher. There are no differences between the category you have booked and the one you have picked up. Although if you need further information please don't hesitate to get call us or send us an email.
We look forward to serving you again soon.
Customer Service Team
We received a really nice car. It was definitely worth it to rent a car vs. using taxis as we are a family of five and there is a large surcharge taxis that carry more than three people.
Location: JTRT02
It was well priced.
Dear Wong
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
I rented and expected a smaller car but got a bigger one because of me and the boys' height they said. Car had minor flaws and got sorted out when returning it. Overall it was a good experience.
Location: SKGT02
The price seemed good. We thought it was easy to get there, but you'll most likely need a taxi.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
Really good service provided by the guys of the Athens Airport office. I really appreciated the free upgrade they provided me. The car was in excellent condition, with no drawbacks at all.
Location: ATHT02
Edoardo
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Had a good experience overall. Had to wait a little bit before I received my car but then a kind employee named Helen came in and was extremely helpful and professional... Big thanks to Helen
Location: ATHT02
I tried most of the companies in Athens Airport. Europcar' employees are very well trained, helpful and clear. The car pickup process is paperless and yet very well documented. The cars I received so far are very clean and well maintained.
Thank you so much for leaving a 5-star review. You are very important to us, and we appreciate you telling others about us.
Whenever you need us, we're here for you.
Thanks you,
Customer service Team
Everything is great. We were picked up directly at the airport and driven to the station. Although our flight was delayed, we were waiting for it. The car is in a clean and new condition.
Location: HERT02
Our goal since taking over Europcar Greece (01/10/2021) has been to provide our clients with exceptional travel experiences each time they visit us. So we greatly appreciate your feedback since it allows us to improve our service.
It would be a pleasure to serve you again in the near future.
Europcar Greece Service Team
Very very friendly staff, even though it was busy they remained calm friendly and great customer service.
It was my first time but I'll try to book again
Location: SKGT02
Value for money
Great service
Nice car selection
Dear Fragkiskos,
Thanks for sharing your experience with Europcar Greece. Europcar Greece values your opinion. It is critical to us that our customers have a positive travel experience.
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team
Very satisfied with the company and special mention of Gasparakis Dimitrios who waited for us to drop off the car and his service was very helpful! Thank you.
Location: ATHC07
Dear Leticia,
Please accept our heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. Customer satisfaction is our number one priority, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. Dimitris goes above and beyond to ensure our customers receive the best possible service.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
We had our flight back home canceled and we asked for an extension of the rental period. The Athens Europcar call center helps us very quickly and effectively.
Location: ATHT02
Hello Giacomo
Thank you very much for sharing your experience with Europcar about your rental in Greece. Thanks for the wonderful review - it means the world to our entire team that you were satisfied with your experience!
We look forward to serving you again soon.
Regards
Customer Service Team
Excellent, helpful, friendly and efficient. Phone call to tell us our pick had arrived and he waited for us whilst we finished our breakfast in the airport. We had arrived on at 6.20 am!
Location: ATHT02
I didn't, I booked via an agency.
Dear Anne - Marie G,
Thank you for taking the time to give Europcar Greece a review. Our top priority is customer satisfaction, thus it gives us great pleasure to hear that your journey with us was nice.
We hope to have the opportunity to serve you again soon.
Customer Service Team
Booked a van. Got an SUV. Too small trunk and absolutely not what we have booked and paid for. But the service and employees were really kind and tried to help as much as they could.
Location: SKGT02
Close to airport, cheap price.
Please accept our sincere apologies for your booking experience and the lack of satisfaction you experienced. We would appreciate your assistance in improving the service.
Regards,
The Customer Support Team
Friendly stuff, good car, fuel full to full condition, no waiting time by pick up and returning of the car, quick shuttle service from and to airport.
Location: SKGT02
Recommendation of friends
Dear Allhoff,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
The car was great. The office is near to the airport. The check-in time took a bit longer than it should. Overall, everyone was nice and professional.
Location: JTRT02
Ease and price
Most importantly, I received the car that I booked. And then I was pleasantly surprised by how friendly and professional the team members were. Also a plus that contracts were all handled online.
Location: ATHC07
Type of car and price.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
Very good experience. There's no Europcar office at the airport but they were waiting for us and drove us to the office which is only 2 minutes from the airport.
Location: HERT02
Not clear that you had to call to be picked up by the local team. Pickup was described in the terminal, however, no one would be at the terminal. Also the water for the windshield wipers was empty.
Location: HERT02
Price was ok but service low,
Dear Pascal
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
This was the dream experience that we want to have each time. Good reception despite very late or very early time. Good car allocation and nice experience at the parking.
Location: ATHT02
My concierge service did it for me
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Good welcome, nice rental agency. Pity that the car don't have any drop of water to clean the windshield! Sometimes it could be dangerous not be able to clean it
Location: HERT02
Because of the fidelity program
Our apologies for any inconvenience caused and we greatly appreciate your feedback, since without your feedback we cannot improve our services.Our goal since taking over Europcar Greece (01/10/2021) has been to provide our clients with exceptional travel experiences each time they visit us. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
It would be a pleasure to serve you again in the near future.
Europcar Greece Service Team
Gain trust and grow your business with customer reviews.
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Dear, Joseph,
Thank you for your feedback. We have investigated your case and we ensure you that all procedures were followed with consistency and responsibility towards you.
Unfortunately we won't have the authority as a station to make any changes in the booking reservations.
Remain at your disposal.
The Customer Support Team