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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
First class service and welcome!
Everything was perfect: schedule, pick-up at the airport, kindness and professionalism.
Location: JMKO01
I know Europcar for years and as a MACIF customer, I have a small discount.
The car was precisely what I requested. The service personnel were exceptionally helpful and thorough. Thanks!
Location: ATHT02
Good value.
Greetings and thank you for letting us know what you think of our services. Listening to our customers is incredibly helpful to us. Our goal is to make sure they have a pleasant travel experience.
We look forward to serving you again soon.
Customer Service Team
Every single individual I dealt with was super friendly and customer centric! Great team! Great company!
Location: ATHT02
Reviews and previous experience
Hello Chafic
Thank you very much for sharing your experience with Europcar about your rental in Greece. Thanks for the wonderful review - it means the world to our entire team that you were satisfied with your experience!
We look forward to serving you again soon.
Regards
Customer Service Team
Arrival at the aiport, we could not find the shuttle to drive us to the agency and had to walk 500-1000m with luggage to get there. On arrival the car was parked, rather clean (but huge shewing gum on one of the protection carpet), it took in total more than 30 minutes before we could take off, although we were the only clients. The damage report of the car was not uncomplete and a new car inspection was performed in front of us. In the meantime I started to load the car with our lugage, but the europcar employee made me unload it so that he could show me and take picture of the air compressor and tire kit repair... after that I had to move the car on a different part of the parking so that the europcar employee could take pictures of the car on all sides... I NEVER HAD SUCH AN EXPERIENCE WITH EUROPCAR. Overall very disorganized agency and not very professionnal
Location: HERT02
Dear Gautier,
Thank you for your feedback and for bringing this to our attention. Να επισημάνουμε αρχικά ότι η ενοικίαση του αυτοκίνητου γίνεται μόνο με χρήση πιστωτικής κάρτα όπως πολύ σωστά αναφέρετε. We are so sorry to hear of your less than satisfactory experience with Europcar Greece. We understand the inconvenience the above incident may have caused you for this reason we have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards our customer.
Please contact us (email info@europcargreece.com, tel +302111903000) and we would be more than happy to help you. We do appreciate your business and hope to earn back your trust.
Remain at your disposal.
The Customer Support Team
I was obliged to add a second driver and pay 30€ more because the credit card is not at the same name as the first driver. Why?
Location: ATHC07
Dear Durieux
Thank you for your feedback. The policy International Europcar is upon pick up you must indicate your driver's license, ID and credit card in the name of the main driver who made the reservation. So in your case we have add a second driver, as the driver who made the reservation couldn't had a credit card fro the deposit under his name. This was wrote very clear u=in the T&C you have received during your booking.
Remain at your disposal.
The Customer Support Team
Because our flight was delayed we received a different car to what we booked. We trust that you will just charge us just the difference in price.
Location: SKGT02
Because of the price
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
Best experience with Europcar! First time it is a no fault.
Employees are really nice, it is efficient, nothing to complain about.
Location: SKGT02
Preferential rate.
Dear Jonathan,
Thank you for sharing your experience with Europcar Greece. We are committed to providing our customers with great travel experiences every time they use our services.
We will be happy to serve you again
Regards.
The Customer Service Team
The staff were very kind and helpful. There was a mix up with our car and they straightened it out very quickly.
Location: ATHT02
Dear Meagan
We greatly appreciate your feedback at Europcar Greece. We are delighted to hear you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
We had some problem but the Team in the agency did their best to solve it, however the assistance was really bad.
Location: HERT02
The Team in the agency
Dear Rabih
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Overall good. Can do better with online experience, namely creation of profile that won't work with guest reservation. Conflict with existing email.
Location: SKGT02
Discount with Visa.
Dear Maxime
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible and we will try harder.
We look forward to serving you again soon.
Customer Service Team
Not exactly the model I rent. The car is new but it's a 1.2 instead of a 1.6 booked and more powerful.
Location: SKGT02
Thank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
Hello europcar-team
I recieved the car, eveything was fine with it.
But I had booked a car befor for the same period (RES003-6530). We booked from 12 - 12 am but because we where late the booking was cancelled. So we had to book this car with the rental nr RNT003-4128.
The car we booked and was cancelled had the nr RES003-6530. Now the agency (FTI) says that you want the full price for the whole period from 5 - 15 aug. Its verry frustating that we have to pay the full period especially because on your homepage its written that you will only charge a cancellation fee. It would be gerat to clearify this. Because now we payed for two cars but got only one car...
Best regards
Peter
Location: HERT02
We came from the platform https://www.billiger-mietwagen.de/
This platform offers us a offer from https://www.fti.de/
Great friendly service from pick-up to drop off. We were picked up from the airport and then dropped off, staff were very helpful with our luggage
Location: PAST02
The prices were good
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
5 star, excellent experience, friendly and helpful staff which react fast and professional on wishes
Location: ATHT02
Always good experience with europcar in other countries, friendly staff, well maintained and clean cars
Dear Muenchiger,
Thanks so much for the excellent feedback. Happy to hear you had a good experience with us. You are right, our staff goes above and beyond to ensure our customers receive the best possible service. Your compliments will be shared with them.
We hope to serve you again soon!
Customer Service Team
Amazing experience and very organised staff.
I always trust Europcar Greece whenever I visit Athens.
Location: ATHT02
Good price and a great variety of reliable cars.
Dear EK
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
I am happy with the car, even though it was very small and the luggage did not fit. Not a lot of power in the engine.
Location: EFLT02
Well known company
Dear Libaek,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you on your next trip in Greece.
Customer Service Team
Great service, it was easy to find Europcar desk at the airport and they took time to answer our questions. Thank you for the great advices!
Location: ATHT02
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
All good so far, the agent was really kind even if he didn't want to register one dommage under 5cm on the front bumper left side, due to your rules.
Location: ATHT02
Because I work for Europcar in France
Dear Caron,
Thank you for taking the time to give Europcar Greece a review. Our top priority is customer satisfaction, thus it gives us great pleasure to hear that your journey with us was nice. Regarding the scratch that you described, One clear scratch under six centimetres cannot be changed, according to Europcar Greece's terms.
We look forward to serving you again soon.
Customer Service Team
First time with Europcar, very helpful and polite staff, clean and new vehicles. Definitely i recommend and use their services again.
Location: ATHC07
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Till now everything wen well, very good car and good service! The description of the shuttle process could be more clear
Location: SKGT02
Very well price for these car. And I know europcar from very long time with positive experience
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
All easy and efficient: individual pick up at the airport, quick documentation, quick return
Car was new and perfectly in shape
Location: PAST02
Availability and reputation
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
The reseptiin was fast and pleasant. Car details were explained clearly. Informaation and documents on email is a good practise.
Location: SKGT02
I use Europcar home and abroad
Perfect service on Europcar Santorini Airport
Thank you for the two girls on the réception for this perfect service they are very nice and professional
Location: JTRT02
Because Europcar Belgium is perfect
Dear BENNAAMAR
We appreciate your feedback. Your booking was to pick up the car out of the hours of the branch, so we needs to follow the commercial pricing policy of Europcar International.
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
Remain at your disposal.
The Customer Support Team
Antonis was at the airport to pick us up, he was very nice. The is small with no real power but it is ok as tu is quite new.
Location: CHQT02
Better rate through Accor company.
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Europcar were great, flew into Heraklion were they transferred us to their office and upgraded our car to a brand new one due to availability.
Location: HERT02
It was advertised through Jet2 and the price beat all rentals in the area
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
Gain trust and grow your business with customer reviews.
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Dear Jean Pierre,
Thank you for taking the time to review about how we might improve our services. Our top aim is client pleasure, and we'll have a delight out of hearing about it.
Enjoy your journey to Greece, and we'd love to hear about your adventures.
Customer service team