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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
First of all, i was waiting in the airport for 15 minutes an other (old) couple with no reason, as the company of Europcar was very close (1-2 km away) from the airport. I told them to go there to rent the car, not to wait the other driver. Finally we went there alone as the other driver delayed a lot. Secondly, the deal was that the car is full of petrol and i would return it full of petrol. Ι trusted them and because the company could not print the contrary (white pages on the printer) i sign electronically without read it. They never take a photo of fuel. So, my total distance for a day was 160km. And because i have been for a wedding in Crete, my speed in the return was under 100km all the way. Last stop to full the deposit, I paid 42 euro, 17,5lt total X 2,41euro/lt. Then i realised, that i received the car not full! I have not read the contract (write that is full), i cannot prove that is was not full but they also cannot prove that it was full because they don' t have a photo. So i consider that i have not the best experience with the specific europcar company (KINSEN HELLAS A. E) in Heraklion and i suggest to all to be carefull! And at last i am Greek and i have travelled at least to 7 countries in Europe and Turkey.
Location: HERT02
I have travelled in the past, in Europe and my opinion is that it is a great company! I am very please of your company totally, except this time.
Good experience, only thing was the long waiting time in the airport desk to get the keys. Wasn't expecting to take that long te for each customer.
Location: ATHT02
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Europecar station is not located at the airport
When we found their driver they were were nice.
The process was quick and the car is very good
Location: HERT02
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you.
We look forward to serving you again soon.
Customer Service Team
Polite and professional service, but the office is outside the Kefalonia airport and a bit tricky to find.
Location: EFLT02
Dear Alberto,
Thank you for taking the time to rate us. You play a crucial role in Europcar Greece's success. We are very passionate about creating positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
So very easy the whole process from paperwork to checking the car and rhe location. And staff great.
Location: ATHP01
The price and ease of processing
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
The employees in Athen were very nice and helpful. The check before and after our trip were very customer friendly. We would recommend them!
Location: ATHP01
Lack of other offeres.
Thank you so much for leaving a 4-star review. You are very important to us, and we appreciate you telling others about us.
Whenever you need us, we're here for you.
Thanks you,
Customer service Team
The staff at the pick up location were awesome! Very friendly, they picked us up on time and helped us with our bags. They were grest!
Location: PAST02
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
The staff were very polite and extremely helpful. The car was clean and well presented. The staff couldn't do enough to be available
Location: JTRT02
The price was fantastic
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
I could not find the Europcar contact in the airport, it tooks 45 minutes until i could start with the car
Location: HERT02
Dear Wilhelm
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the voucher that was sent to you.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Service was gently and helpfull. Europcar signs or information on airport was poor. Clear information to confirmation mail or signs to airport hall.
Location: ATHT02
Company use europcar.
Dear Anttila,
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you.
We will be happy to serve you on your next trip from our brand new airport counter.
Regards
The customer service team
Very professional staff at counter and vehicle collection point. Really like it that there was no upsell on optional insurance.
Location: ATHT02
I am a Europcar member.
We appreciate your feedback regarding Europcar Greece. Considering you rated us with 2 stars, is there anything else we need to know? The feedback we receive from our customers is taken very seriously by us
Looking forward to serving you again.
Best,
Team of Europcar Greece
Smooth experience. Alexandros was very professional, explained everything in detail and so far we're happy with how it's going.
Location: ATHC07
Dear Sergio
Thank you very much for your rate and your wonderful feedback. Europcar Greece values your opinion. It is very meaningful to us to create positive travel experiences for our customers, and as you have noticed our team goes above and beyond to ensure our customers receive the best possible service.
Hope we have the chance to serve you on your next trip in Greece.
Regards
The Customer Service of Europcar in Greece
My feedback to Europcar Greece is that everything was good, except it took my some time to find you at the Rhodos airport.
Location: RHOT02
Dear Sinn,
It was a pleasure to hear about your experience with Europcar Greece. Whenever our customers use our services, we strive to deliver great travel experiences.
It would be a pleasure to serve you again.
Regards.
The Customer Service Team
All is was perfect with the agency. Only a note but I think important. In airport are not signal that indicate where is that the EUROPCAR agency.
Location: KGSO01
Thank you for sharing your experience with Europcar Greece. We are committed to providing our clients with exceptional travel experiences.
In spite of the fact that all instructions were in your voucher, we can't display any signage at the airport or in the arrival hall due to airport regulations.
We look forward to serving you on your next trip
Remain at your disposal.
The Customer Support Team
Personnal is very friendly: we had a bad adress for the agency and so we phoned him and he sent to me a link google map very quickly
Location: ATHP01
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
Takes too much time to revive the car
The car has no camera or any sensors for parking
Car play for iPhone doesn't work
Location: SKGT02
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable. But it is clear that we have failed in your case. We apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Friendly staff at the counter
Easy and quick introduction
No paperwork - everything can be signed digitally
Good service overall
Location: SKGT02
Best value for money
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Transfer from Heraklion-airport to Europcar office and delivery of Lufthansa-pre-booked car was very good!
Location: HERT02
Lufthansa proposal
Dear Klaus
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Il was a very old car (80 000km)
We haven't problem but it was inconfortable
A car too expansive for the service
Location: JTRT02
Because I was satisfied in France
No one prepared us for two unpleasent
Surprises
The first we didnt know that youre not lockated in the airport and it was quite difficult for us to undrestand where we should wait for your van
The second was that we were told in the office that our reservation had been canceled after 5 houres
Mind you that whenever i tried to make any modication in my reservation form i didnt get to any relevant page so was unable to do so
Non the less the clerks helped us to make a new reservation and gave us a good car
Location: HERT02
The price and the type of cars
Dear Ran
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
However, every booking is made for a specific time and date
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team
Europcar does not have an office at Rhodes airport, I had to investigate in place how to get a car.
Location: RHOT02
Your willingness to share Europcar's experience in Greece is sincerely appreciated. The feedback we receive from our customers is extremely helpful to us. We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you.
Fast clean friendly!
Good price for good service
We got a almost new car.
I can not tell more.
Location: ATHT02
Price and company size
Dear Joachim
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
All was great, they gave me a better car for the same price, because they were late 1 hour
Location: MLOT03
For the app, nice presentation and good cars to choose
Dear Luis
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Of course the delay an unexcused. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
We requested an specific model (Fist Panda) and the drove to car wash and made one available for us
Location: HERT02
Dear Oliver A
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Gain trust and grow your business with customer reviews.
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Dear Dimitrios
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team