• Europcar Greece

Europcar Greece

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Overview

Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.

  • Service
    7
  • Value
    7
  • Shipping
    4
  • Returns
    4
  • Quality
    7
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
19
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How would you rate Europcar Greece?
Top Positive Review

“Excellent Service”

Aimilianna P.
2/9/24

Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks

Top Critical Review

“Horrific policy”

Amy, J.
9/21/22

Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again

Reviews (1,221)

Rating

Timeframe

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Other

Reviews that mention popular keywords

customer service (27) athens airport (21)
Thumbnail of user alexg1196
Greece
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

Pick up was fast and painless. Agents were friendly and helpful.

Location: HERT02

Reason I chose this business:

Best prices for the category I wanted. Cars are all brand new.

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.

We look forward to serving you again soon.

Customer Service Team

Thumbnail of user annikar11
Sweden
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

Great, Quick and very pleasant attentive.
Good work and nice car.

Location: PVKT02

Reason I chose this business:

Because of good reference.

Thumbnail of user elenam251
Elena M. – Europcar Greece Rep

Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.

We look forward to serving you again soon.

Customer Service Team

Thumbnail of user marquisj4
GB
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

Warm reception and very clean store, professional staff and smooth process.

Location: HERT02

Reason I chose this business:

I always rent from Europecar

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Marquis
Thank you so much for sharing your feedback with Europcar Greece. As a result of your feedback, we are providing our team with additional customer service training.

We look forward to serving you again soon.

Best,
Team of Europcar Greece

Thumbnail of user michaelm9769
Greece
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

Friendly and efficient staff. The car is new and very comfortable.

Location: HERT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.

We look forward to serving you again soon.

Customer Service Team

Thumbnail of user mosheb29
Italy
1 review
0 helpful votes
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July 12th, 2022
Verified purchase

The desk service was very good
I don't like the car.

Location: ATHT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

We appreciate you taking the time to share your Europcar experience in Greece. It is incredibly meaningful to us to receive feedback from our customers. Our goal is to provide high-quality travel services.

We look forward to serving you again soon.

Customer Service Team

Thumbnail of user gavaldaf
Greece
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

The car provided is not similar to the one proposed initially..

Location: ATHT02

Reason I chose this business:

To avoid low cost rental cars

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Gavalda,

Thank you so much for your effort. Europcar Greece values your opinion. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client. We assure you that our branch followed all the procedures. During your booking all our cars are categorized depending of the type of cars. During your booking the car that you have saw in the picture unfortunately wasn't available so we suggest you another model of the same category.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the best possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.

We hope you will give us the chance to win your trust again
Regards.
The Customer Service Team

Thumbnail of user ericl1367
France
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Welcoming and professional team. Very clean and fun to drive car

Location: PAST02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.

We look forward to serving you again soon.

Best,

Europcar Greece Service Team

Thumbnail of user teddyk31
Greece
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

Great and convenient. Easy pick up and drop off. I recommend.

Location: ATHT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.

We look forward to serving you again soon.

The team Customer service

Thumbnail of user martinos12
Italy
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Everything was good.
Professional and punctual.
Staff very friendly, and correct

Location: RHOT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.

It would be our pleasure to serve you again in the near future.

Best,
Team of Europcar Greece

Thumbnail of user janar88
Czechia
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

My experience was good, everything went OK.
The car was clean and in good condition.

Location: ATHC07

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you so much for your review of Europcar Greece. We're glad you were satisfied with the service.
It would be our pleasure to serve you again soon.

Best,
Team of Europcar Greece

Thumbnail of user spirosp
Greece
2 reviews
0 helpful votes
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June 19th, 2022
Verified purchase

Smoothly check in and check out process. Very polite people and always ready to help.

Location: HERT02

Reason I chose this business:

Because of very positive previous experience

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Spiros
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!

We look forward to serving you again soon.

Best,
Team of Europcar Greece

Thumbnail of user alosd
Greece
2 reviews
0 helpful votes
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June 28th, 2022
Verified purchase

Nice car easy services. May not si easy to find the representative at the airport

Location: HERT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.

We look forward to serving you again soon.

Customer Service Team

Thumbnail of user nemethp
Hungary
1 review
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase

Very helpful staff, waited for us at the airport in the middle of the night.

Location: CHQT02

Reason I chose this business:

Good value for the money.

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.

We look forward to serving you again soon.

The team Customer service

Thumbnail of user qasemq
Israel
1 review
0 helpful votes
  • Send Message
July 29th, 2022
Verified purchase

All good. I rent a car. Its new car. I am soo happy about service

Location: HERT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.

We look forward to serving you again soon.

The team Customer service

Thumbnail of user mathildeb5
France
1 review
0 helpful votes
  • Send Message
June 30th, 2022
Verified purchase

I booked a car in Europcar Mykonos, the car was clean and the staff very nice. I recommend!

Location: JMKO01

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.

We look forward to serving you again soon.

Customer Service Team

Thumbnail of user milanc38
Czechia
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

I rate the staff of the Europcar rental company at Athens airport very well.
I rate +10 stars

Location: ATHT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Hello Milan
Thank you very much for sharing your experience with Europcar about your rental in Greece. Thanks for the wonderful review - it means the world to our entire team that you were satisfied with your experience!

We look forward to serving you again soon.

Regards

Customer Service Team

Thumbnail of user leonardom123
Italy
1 review
0 helpful votes
  • Send Message
July 24th, 2022
Verified purchase

The service was quick and efficient, the car was just beside the office, so not wast of time

Location: MLOT03

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.

We look forward to serving you again soon.

Best,

Europcar Greece Service Team

Thumbnail of user christianh399
Greece
1 review
0 helpful votes
  • Send Message
September 11th, 2022
Verified purchase

Location: HERT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.

Thank you for your time, and we look forward to serving you again soon.

Team Customer Service

Thumbnail of user montagnere
Greece
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase

Very easy. The staff very polite and efficient. The car is exactly that required.

Location: CHQT02

Reason I chose this business:

Because i use europcar every time I rent abroad for travel or holidays

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.

Thank you for your time, and we look forward to serving you again soon.

Team Customer Service

Thumbnail of user ioannisl3
Greece
1 review
0 helpful votes
  • Send Message
September 11th, 2022
Verified purchase

It was great experience, friendly people and a great car!

Location: CHQT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.

Thank you for your time, and we look forward to serving you again soon.

Team Customer Service

Thumbnail of user stevenn620
Germany
1 review
1 helpful vote
  • Send Message
March 18th, 2022
Verified purchase

I'm very satisfied with the service and quality with Europcar.

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Steven

Thank you for writing about Europcar Greece, we really appreciate it. Our customers are our top priority.
We hope to see you again soon.

Regards.
The Customer Service Team

Thumbnail of user alexandrosp10
Greece
1 review
1 helpful vote
  • Send Message
March 15th, 2022
Verified purchase

Good service and friendly staff. Value for money, good price.

Reason I chose this business:

Good price instead of other companies.

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Alexandros,

Thank you so much for sharing your experience with Europcar Greece. Since customer satisfaction is important to us, we are glad that you enjoyed your vacation.
Looking forward to serving you again soon.

Best,
Team Customer Service

Thumbnail of user thomasp1696
Germany
1 review
0 helpful votes
  • Send Message
March 26th, 2022
Verified purchase

Location: ATHT02

Reason I chose this business:

Better price

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Thomas,

Thank you very much for your rating. Europcar Greece values your opinion. It is very important to us to create positive travel experiences for our customers.

We look forward to serving you again soon.

Customer service department

Thumbnail of user thierryp13
Greece
1 review
0 helpful votes
  • Send Message
August 28th, 2022
Verified purchase

Location: JMKO01

Reason I chose this business:

I have already use Europcar before in Séville Spain

Thumbnail of user gavinc105
Greece
1 review
0 helpful votes
  • Send Message
June 8th, 2022
Verified purchase

Staff were friendly and personable and car was excellent quality

Location: CHQT02

Reason I chose this business:

Europcar are a reliable brand across Europe

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Gavin
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.

We hope to serve you again soon!
Customer Service Team

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From the business

From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.

Company Representative

Thumbnail of user elenam254
Europcar G.

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