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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
Allen was very helpful! Very easy checkout! Our little manual Nissan Micra did great on the tiny roads of Mykonos.
Location: JMKO01
Arrival experience at Heraklion Airport is not clear. Had to call to find the agent but after everything was great
Location: HERT02
Dear Markus
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
We will be happy to serve you again
Europcar Customer Service in Greece
Very good service, we were picked up for free at the airport and taken to Europcar to get the car.
Service vraiment très bien, nous avons été récupérés gratuitement à la sortie de l'aéroport et emmenés jusqu'à Europcar pour y récupérer la voiture.
Location: HERT02
We already had one experience with Europcar when we went to Portugal and everything went great, so we decided to do it again in Crete.
Nous avions déjà pris une voiture chez Europcar quand nous sommes allés au Portugal et tout s'était très bien passé, donc nous avons fait de même pour la Crète.
Dear Cedric
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Quick transport to the station nearby. The guy was friendly but a little bit slow. Car is brand new.
Location: HERT02
Price and the trust to receive a good and relative new car
Dear Stefan
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. It is extremely important to us to provide our customers with great travel experiences.
We would be glad to serve you again.
Customer Service Team
Excellent car, excellent service. Unfortunately had to knock off one star for not having any screen wash. Bone dry!
Location: EFLT02
Previous good experience elsewhere with Europecar
Thank you so much for your effort. Europcar Greece values your opinion. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you on your next trip from the airport counter.
Regards.
The Customer Service Team
The staff were really friendly and handled a situation that would have been a negative experience positively. Well done.
Location: ATHT02
We appreciate you taking the time to share your Europcar experience in Greece. It is incredibly meaningful to us to receive feedback from our customers. Our goal is to provide high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Good car corresponding to our wishes.
Diesel so less expensive than gasoline.
Very good competencies of the Europcar team.
Location: CFUT02
Well known company. 1st class company
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
I was waiting for one hour in the airport counter it was 1 am one person at the desk
5 people before me
That's why I was waiting
When you have booking like this you should bring
More stuff
Location: ATHT02
Reasonable prices
We appreciate you bringing this to our attention.
Please accept our apologies for any inconvenience we may have caused.
It is important to us that we achieve excellence, so your comments are valued.we are providing our team with additional customer service training to prevent similar situations from happening in the future.
Remain at your disposal.
The Customer Support Team
Overall good experience but expected a better car, even though I picked one of the cheapest options, there is massive difference between a Hyundai i10 and a Citigo/Up.
Location: PVKT02
Available discounts and easy terminal pick-up
Dear Markus
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
Excellent. The person which helped me was very professional. It was a blonde lady in the boot. Unfortunately I don't remember her name... Well done.
Location: ATHT02
Ryanair offer and well known company
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
It took 2 Hours to get the car finally.
The staff was friendly but only two, all the other rentals had at least three persons!
Location: ATHT02
Thanks a lot for sharing all the important information with us.
After carefully examining your feedback, we must point out that, although not a high season, the day was in a high demand load.
Despite all those aspects, the reservation checked-out, has been on time as you had reserved it at 14.00 and you picked it up at 13:58.
At your disposal.
Customer Service team!
Friendly and helpful staff. Car was clean and well prepared. Usually all Europcar cars are pretty new.
Location: SKGT02
Good value for the price.
Very helpful service. Staff were very customer oriented. Good they could speak English to understand any difficulties.
Location: CHQT02
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Everything went pretty well, Staff at the office is very friendly and helpful. Car seat for baby we requested was provided. Everything was explained.
Location: SKGT02
Very good known rental car company in Europe. Very trustfull and available almost everywhere.
There was no one waiting for us. we picked up the car after two hours. No child seat provided, seat belt broken! Terrible experience!
Location: HERT02
Thank you so much for your rate and your feedback. Our Team goes above and beyond to ensure our customers receive the best possible service but from your comments it seems something has been missing us. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future and we will replace your car immediately.
Our station manager will call you.
Regards.
The Customer Service Team
Fine support when Pick Up, guidance for use and Travel.
Having a flat tire first day. A follow up on SMS could be nice
Location: RHOT02
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Excellent service. They even called to see if everything was ok and to apologize for the shop being closed when we webt tk pick up th car
Location: ATHC07
Dear Maslaton,
Thank you very much for your kindness. Europcar Greece values your opinion. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
Team Customer Service
#1! No markings at the airport! EXTREMELY aggravating to search for the pick up spot or try talking to personnel... How EVERY OTHER rental companies managed to HAVE a sign pointing towards it, but you?.
2) adding to the unnecessary excitement shuttle driver not having name in his list. Why is it even NECESSARY? In the USA we have NEVER been asked to prove reservation for the damn shuttle.
3) [should've been 1, probably] Web site AND your app hanged at the point of confirmation. Never been able to get confirmation. Same thing when asked for a remote reservation from USA relative
Only been able to finish through phone call
*******************************
It's a pity really, because you DO have a lot to offer, but it shatters against minor extremally disappointing 'imperfections"
Friendly enough reps both on the phone and the location;
Decent cars; competitive pricing; agreeable conditions
After all, will probably NOT look forward to repeat, especially at another location as it is worrisome to encounter new local imperfections...
Location: SKGT02
Price, misleading location description, availability
We apologize for any inconvenience and would like to thank you for taking the time to provide us with your feedback, as without customers feedback we are unable to make improvements on the services we provide.
It is true that since we took over the Europcar operation in Greece (01/10/2022), we have done our best to provide our clients with exceptional travel experiences every time they use our service, but unfortunately, the airport regulations prohibit us from displaying any signage in the airport or arrival hall. Although all instructions were included in the voucher you received. We are following Europcar International's policy as it concern the mandatory of the flight approvals document you need to show us during the shuttle bus service.
As it concern the technician problems we have shared your comments with Europcar International's Technician department to recheck the technical issues of the website and app.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
Really great CARE ti assist us during the car delivery
Professional and kind staff
The car with few KBS we can say a new car, satisfying my reqst of automatic.
Sure next time I'll come back
Location: ATHT02
Frankly I didn’t know but thanks the web portal that was very easy and clear to obtain what I need, not least very good price
Hello Fabrizio
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
People just perfect. Easy procedures. The car was awful, not capable to reach speed over 100km/h and the tires were slippery.
Location: ATHT02
Trust and low prices
We appreciate you taking the time to share your Europcar experience in Greece. It is incredibly meaningful to us to receive feedback from our customers. Our goal is to provide high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Shuttle bus was waiting for us outside the airport.
Staff was very competent and nice.
Cars are new: mileage 6km:-)
Location: HERT02
Same standard apply across Europe with europcar which is a thing I’ve verified in many places
Dear Ptomasi,
Thank you so much for your consideration. Europcar Greece values your opinion. It is critical to us that our customers have a positive travel experience.
We hope to serve you again in the future.
Customer Service Team
Very good experience
Most helpful on check in
The person who looked after us couldn't do enough to be helpful
Location: ATHT02
Dear Sheeter
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
Thanks to Dimitra, super friendly and helpful check in. I would definitely rent my car here in the future.
Dear Elena
Thank you so much for taking the time to provide feedback for Europcar Greece. Customer satisfaction is our number one priority, so we are delighted that your travel experience was enjoyable.
We look forward to serving you again soon.
Best,
Team Customer Service
Collected from departures and driven to the hire lot, friendly service throughout and provided with our hire car in short time. Highly recommended.
Location: CHQT02
Price, convenience.
Dear Stephen
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Good site with plenty of choice of cars.
Car lot a little far away from the airport but efficient service and a brand new car released to me.
Location: CHQT02
I try to use Europcar in most countries.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Gain trust and grow your business with customer reviews.
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Dear Tani,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team