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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
Nice and friendly stuff. We got a clean car. Thanks
Location: KLXT02
Date of experience: July 11, 2022
Thank you for taking the time to let us know about your experience with Europcar in Greece. Getting feedback from our customers is incredibly meaningful to us. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
The staff at Europcar was helpful and quick. They were also very friendly.
Location: PAST01
Date of experience: June 27, 2022
Dear Mary,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Very good service the car was new and clean all in time.
Location: RHOT02
Date of experience: June 28, 2022
Dear Ilia,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Great experience and fantastic customer service! Thanks!
Location: CHQT02
Date of experience: June 27, 2022
Dear Tyler
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Wonderful. Chris could not have been more helpful. Thank you so much!
Location: ATHC07
Date of experience: June 25, 2022
Dear Rob
Thank you for reaching out to Europcar Greece with your feedback. We are happy to hear that you enjoyed your experience with us - it means a lot to us!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Perfect, good welcome, thanks a lot! Hope to enjoy it again
Location: RHOT02
Date of experience: June 26, 2022
Response from Europcar G. [Europcar Greece Rep] Responded 2 days, 20 hours ago
Dear Miquel
We greatly appreciate your feedback at Europcar Greece. We are delighted to hear you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
It was OK. The attendant could be a little more friendly.
Location: HERT02
Date of experience: June 25, 2022
Dear Renato
Thank you so much for sharing your feedback with Europcar Greece. As a result of your feedback, we are providing our team with additional customer service training.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
It was delivered at time and even to hotel, but of cause with extra fee
Location: PVKS01
As I trust this company
Date of experience: June 25, 2022
Dear Jyrki
We appreciate you taking the time to give us a rating. Our customers feedback means a lot to us. As such, we try our best to ensure their travel experience is positive.
We look forward to serving you again soon.
Customer Service Team
Very nice and efficient welcome. Car in excellent condition
Location: CHQT02
Interesting offers conc. Prices and car choice
Date of experience: June 30, 2022
Dear Marina
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
We have only good experience.
The staff was really friendly and helpful.
Thank you :)
Location: EFLT02
Date of experience: June 28, 2022
Dear Eliska,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
The team on Paros were very professional, quick, informative, and reactive. Extremely efficient.
Location: PAST01
Quality and price
Date of experience: June 29, 2022
Dear Budzius
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Location: JMKO01
Date of experience: June 28, 2022
Dear Lucia,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Location: HERT02
Date of experience: June 27, 2022
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Staff is professional, dedicated and kind: all went well!
Location: JTRT02
Date of experience: June 28, 2022
Dear Marta,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Excellent service from the Athens pick up location. Very helpful staff.
Location: ATHC07
Price and convenience
Date of experience: June 29, 2022
Dear Medini,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Very friendly team, great service, especially the early Check-Out!
Location: HERT02
Date of experience: June 30, 2022
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Great customer service! We felt really cared for - thanks
Location: ATHT02
Date of experience: June 30, 2022
Dear Johannes,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Easy pick up, very friendly staff and professional behavior
Location: PAST02
Best price/service
Date of experience: June 30, 2022
Dear Gerasimos
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Salve, giorno 17 c. M. alle ore 9:00 come da prenotazione n° ******* mi sono recato presso l'Europcar di Santorini per il ritiro dell'auto, il commesso al momento della consegna mi dice che l'auto non può consegnarmela perché sono sprovvisto di carta di credito, cerco di spiegargli che al momento della prenotazione non ho avuto nessuna difficoltà e lui infastidito conclude il discorso invitandomi a cercarmi un'altra agenzia; non potevo perdere altro tempo pertanto cerco di fargli capire che non ci sarebbero stati problemi con la carta (già utilizzata altre volte per il noleggio). Convintosi, mi ha detto che ci sarebbe stata una soluzione, pagare un ulteriore deposito di € 290,00 che mi sarebbe stato restituito al termine del noleggio. Perché nella ricevuta non sono presenti le € 33,03 della polizza n. *******/2 per la protezione assicurativa completa che ho pagato al momento della prenotazione? Le € 290,00 quando mi verranno restituite? Attendo Vs riscontro.
Location: HERT02
Pensavo fosse una società seria.
Date of experience: July 26, 2022
Dear Giuseppe,
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. In all our rentals a security deposit will be blocked on the credit card plus the estimated cost of the rental will be charged at the time of pickup. The deposit that will be blocked on the credit card will be released by the cardholder's bank, upon notification after the vehicle returns. The estimated time of released is always depends of bank the customer use.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
Personnel arrogant. 1h d'attente d'une navette, passée 2 fois devant nous a l'aéroport en accélérant. Honteux. Réception dans une baraque et non un bureau par une personne inquisitrice, qui ferait mieux de travailler dans la police. De multiples photos du véhicule avant sa prise en main. Véhicule non coyacla demande initiale. Check out désastreux.
Location: SKGT02
Pensais que c'était une bonne compagnie
Date of experience: July 5, 2022
Merci d'avoir pris le temps de nous dire ce que vous pensez de nos services. Nous trouvons extrêmement utile d'écouter nos clients. Votre cas a fait l'objet d'une enquête et nous pouvons vous assurer que toutes les procédures ont été suivies avec cohérence et responsabilité. Vous avez réservé à 16h30 mais êtes arrivé à 20h10, nos collègues n'ont donc pas pu vous contacter pour vérifier votre $#*! de prise en charge. Ni votre numéro de téléphone ni votre numéro de vol n'ont été inclus dans votre réservation, nos collègues n'ont donc pas pu vous contacter concernant le $#*! de prise en charge. Nous avons pu vous aider à trouver une voiture, mais chaque réservation est pour une heure et une date spécifiques.
Nous sommes impatients de vous servir à nouveau bientôt.
L'équipe du service à la clientèle
Molto soddisfatto del servizio. Consegnata l'auto senza la consueta insistenza nel venderti garanzie aggiuntive e riconsegna senza problemi di sorta; il personale, come promesso, era disponibile già dalle 7:30 del mattino.
Rinoleggerò con Europcar perché il servizio ricevuto anche in Grecia ha confermato l'aspettativa.
Location: PVKT02
Perché conosco Europcar ed ero in vacanza in Grecia.
Soddisfatto della scelta.
Date of experience: July 16, 2022
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
Bon service. Mais dommage que l 'on ne puisse pas laisser la clé et la voiture en dehors des heures d'ouverture.
Pour rendre la voiture à 6:30 puisque nous prenions le bateau à 7:00 du matin, il fallait payer 37 euros supplémentaires.
Location: HERT02
Date of experience: July 15, 2022
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal. Unfortunately the service of Key & Go is not working yet in Greece so we need to follow the international policy of charges an Out of Hours Pick Up / Drop off services when our stations are not in the airports.
We look forward to serving you again soon.
Customer Service Team
I lufthavnsterminalen stod en af medarbejderne fra Eurocar og viste os vejen til udleveringsstedet.
Betjeningen ved Eurocars udleveringskontor var venlig og informativt, og det bedste var, at der ikke blev forsøgt mersalg, som vi har oplevet ved mange andre biludlejningsfirmaer. Så bedste anbefaling herfra.
Location: ZTH02
Date of experience: May 18, 2022
Liebe Knud
Vielen Dank für die hervorragende Bewertung und das Feedback. Schön zu hören, dass Sie eine gute Erfahrung mit uns gemacht haben. Unser Team tut alles, um sicherzustellen, dass unsere Kunden den bestmöglichen Service erhalten.
Gerne bedienen wir Sie in ein paar Wochen bei Ihrer nächsten Reise an unserem brandneuen Flughafenschalter
Wir hoffen, Sie wieder zu bedienen
Das Team des Kundenservice
Suite à un problème nous sommes arrivés en $#*! pour récupérer notre voiture et ce $#*! a été accentué par l'impossibilité de trouver le comptoir Europcar, le site internet nous localisant le comptoir sur le tarmak de l'aéroport!? A l'aéroport personne au courant d'où pouvait se trouver le comptoir…J'ai appelé la plateforme Europcar qui malgré notre numéro de réservation ne savait pas à quel aéroport on se trouvait… Enfin, on vient nous chercher, le bureau était en fait un minibus sur le parking! Venant juste de dépasser les 2h de $#*! (alors que nous avions confirmé 1h avant…) notre réservation était annulée et pas de voiture pour nous! Nous avons dû attendre ensuite 45mn pour avoir une autre voiture… Donc un peu compliqué, cela aurait été plus simple si nous avions eu les infos avant!
Location: RHOT02
Date of experience: May 10, 2022
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team