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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
Good welcome, nice rental agency. Pity that the car don't have any drop of water to clean the windshield! Sometimes it could be dangerous not be able to clean it
Location: HERT02
Because of the fidelity program
Great service
Nice sales man - thank you
The only problem- the agency is not close to the airport and it takes a lot of time to understand how to reach the agency.
Location: HERT02
Thank you for sharing your experience with Europcar Greece. We are committed to providing our clients with exceptional travel experiences.
In spite of the fact that all instructions were in your voucher, we can't display any signage at the airport or in the arrival hall due to airport regulations.
We look forward to serving you on your next trip
Remain at your disposal.
The Customer Support Team
Ok experience. The reception tried to give me a cheaper car, but I insisted on the car that I payed for. The car is in good condition. The car caretaker outside was very nice
Location: ATHT02
I’m a frequent user of Europcar
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
The Europcar staff were helpful and friendly, but the instructions in the Voucher that CarFlexi.com provided were misleading, so I had to wait for almost an hour in the airport, trying to find the shuttle that takes you to their office. On top of that, I had contracted a Full Coverage insurance with FlexiCar but Europcar said that because I had not contracted it with them but with a broker, they had to retain 290 euros from my account and in case there is any problem they will get this money from me and I will have to complete a bureaucratic process with FlexiCar to get it refunded.
Location: HERT02
Europcar had a certain good reputation for me.
Our apologies for any inconvenience caused and we greatly appreciate your feedback, since without your feedback we cannot improve our services.
It is true that since we took over the Europcar operation in Greece (01/10/2021), we have made every effort to provide our clients with exceptional travel experiences every time they use our service. However, the airport regulations prevent us from displaying any signs in the airport or arrival hall. Even though the voucher you received contained all instructions.
Considering the insurance you mentioned, we thoroughly investigated your case to ensure that all procedures were followed consistently and responsibly towards our client. The Rental Terms & Conditions on the voucher your agency shared with you when you booked the car online state that the credit card will be blocked for 290 euros when the car is picked up. Upon notification after the vehicle is returned, the cardholder's bank will release the deposit blocked on their credit card
Looking forward to serving you again soon.
Europcar Greece Service Team
They are awesome. I started out with a manual car but when it proved too tricky with the hills here in Santorini allowed me to trade out with a manual car.
Location: JTRT02
Price initially.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Good and very professional, the only problem was that I was charged 37€ for after midnight service instead of 25€ that was indicated on the internet when I made the reservation.
Location: CHQT02
I booked Jeep renegade but got Mercedes A180 which is comparatively a very low car which didn't connect with smart phones and terrible trunk space and issues on driving towards heights.
Location: ATHT02
I thought it was amongst the best
Dear Adman
Our apologies for any inconvenience caused and we greatly appreciate your feedback, since we cannot improve our services without your feedback. Due to a lack of availability in Renegade model, we have given you the A180 model from the same category since your booking was in a Compact category.
We look forward to serving you again and earning your trust.
Europcar Greece Service Team
We booked a car in the class of a Nissan Qashqai, because we wanted a large car for our family of 5 (with 500+ liter of boot space). Instead we were given a Mazda CX30, which is a significantly smaller car (430 liters of boot space and less leg room). This seems to be a recurring theme with Europcar, as in our previous vacation in another country we ordered a VW Passat and got a Skoda Octavia, in the pretense that they belong to the same class. We will avoid Europcar in the future.
Location: ATHT02
We spent a lot of time to receive the car in parikia. Other thing that i don't like is that people working there told me that my deposit (290€) spent two weeks
To return to my credit card
Location: PAST01
Because deposit was only 290€
We appreciate you taking the time to rate us. Your feedback is important to Europcar Greece. There is an estimate time of release of 290 €, which is always based on the bank the customer uses, but it usually takes ten working days.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Car has been in very good condition,
The only thing we missed is the manual of/in the car to get better familiar with it. A regular map of Greece as well would be appreciated
(remaing in the car).
Location: KLXT02
As Europcar is a global acting company we expected a high level of experiance, reliability
Whether its about order management or maintenance of the vehicle and last but not least the offer of different types of vehicles as well as the competitive price.
Thank you for taking the time to rate us. You play a crucial role in Europcar Greece's success. We are very passionate about creating positive travel experiences for our customers. We have share your suggestion about the map.
We look forward to serving you again soon.
The team Customer service
Everybody has been nice, the car is good, the employee invited us to take pictures of the car. They called us to know if everything was ok. And it is!
Location: ATHC07
Because I have cosen it several times
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
Staff was very friendly and polite.
The car pick up was quick and not stressful.
The car was very clean and we got an upgrade for free due to availability.
I can fully recommend them.
Location: CHQT02
Brand and price.
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
Great customer service, excellent car!
They were very patient with us and informed us kindly of every aspect of the process. The car is in great condition.
Location: HERT02
High security
Dear Julia,
Thank you so much for taking the time to give us your thoughts. Your comment is valued by Europcar Greece. We value a positive travel experience for our consumers.
We look forward to serving you again in the near future.
Customer Service Team
Very helpful and the person over the counter was fine he shower all the details on the car
And at the end he gave us the copy as well
Thank you europcar
Location: ATHC07
Organised company
Dear John
Thank you for reaching out to Europcar Greece with your feedback. We are happy to hear that you enjoyed your experience with us - it means a lot to us!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
No inscription to find Europcar at the Airport. The man waiting with the sign was driving other customers and there was no indication to wait for him.
Location: HERT02
Price and reduction thanks to my job. Already used it without any problem.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you.
We look forward to serving you again soon.
Customer Service Team
The employees were very kind and friendly. The Car was in an perfect condition. The shuttle from and to the airport was easy to find and drives really often. A perfect experience! Thank You!
Location: HERT02
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
I was very happy with this expérience but onr probleme is about the i full nsurance
On the office in kas they say that we dont have this full insurance why? But we have paid for this xhen we have reserved..
Location: KGSO01
Easy competitive prijs
I received the car with the tank half full and returned the car with even more petrol. No money was returned. The tank should be completely full at pickup time, as all other companies do.
Location: PAST01
Thank you very much for your feedback. Your opinion is very critical to us. We are committed to making sure our customers enjoy their trips.
It would be our pleasure to serve you again.
Customer Service Team
So far so good. The car was new, in good order, clean. The only downside is that the rental location is a bit far from the airport, and the car is not delivered to client with the fuel full.
Location: JMKO01
I am a Privileged client of Europcar. In principle, always book car rentals with Europcar.
Dear Jose
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
We got a taxi to drop us straight to the car holding point - when we got there, the guys looked after us very quickly and the car was in great condition
I like to go with a reputable trusted company, so I don’t get surprises at the end of a rental!
Dear Simon
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Our expectation was that we get our car directly on the airport, but we had to check on how and where to get our shuttle bus, besides this, all was fine.
Location: CFUC04
Price and availability direct at the airport.
Dear Marcel
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
So far I'm very happy with the overall experience I had with your company.
The service at the terminal at the airport he was great and very professional.
Location: ATHT02
A friend of mine recommended.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Very efficient and professional. The transfer by bus from airport to the company + the way the file is built up and the signing process is all clear and understandable.
Location: ATHT02
Because its a well known company so I was confident everything would go smoothly!
Dear Harisson,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. It is extremely important to us to provide our customers with great travel experiences.
We would be glad to serve you again
Customer Service Team
Although we experienced a bit of delay sorting paperwork, the agents were very polite and professional and otherwise we were very satisfied with the service.
Location: ATHT02
They had cars available for our dates and were a reliable brand
Dear Matina,
Thank you for taking the time to review our services and for leaving us feedback. We are grateful to you for taking the time to do so. It is always a pleasure to hear about our customers' satisfaction with our services, and I am sure that we will be pleased to hear about yours as well.
We are looking forward to hearing about your adventures.
Customer service team
I took possession of the rental car in the best conditions.
The car was in perfect clean condition and well maintained.
The reception was excellent.
Very satisfied.
Location: KLXT02
I chose Europcar because of the good reputation of the company.
Hello Frat
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Gain trust and grow your business with customer reviews.
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Our apologies for any inconvenience caused and we greatly appreciate your feedback, since without your feedback we cannot improve our services.Our goal since taking over Europcar Greece (01/10/2021) has been to provide our clients with exceptional travel experiences each time they visit us. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
It would be a pleasure to serve you again in the near future.
Europcar Greece Service Team