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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
Car condition was fine as an international standard service My main complaint is about the guaranteed money deposit
I rent a car for 71 Euro ( 1 day) and they charged deposit 290 Euro. I accepted this because in a week can return this deposit money. I called Europe car office in Athens about the date of the return deposit.
The telephone operator " Sofia" ( because she doesn't want to say her full name) was telling me " after 21 days return, but you should call the credit card company about details. We have no responsibility about return money" I was surprised by this attitude and nobody explained that much takes time to return the money when I rent a car. Also, nothing was written about the depositing money condition in the contract. Could you find out how many days need to return the money to my credit card? ( I have no idea about " Their card company " ViVa wallet", she doesn't even inform card company information.
Location: ATHC07
I am a Flying blue member and I had a good experience in the past Europecar in another country.
It was a mistake!
Car was perfect. Staff was friendly. When queuing for pick-up, however, we would have appreciated if those clients queuing who already have a reservation would be treated with priority to avoid waiting time.
Location: PVKT02
The reviews suggested that among all car rental companies in Preveza, Europcar was the most trustworthy.
Dear Oliver
Thank you so much for the excellent feedback. We strive for excellence in customer service, but it’s clear we missed a mark of 5stars in your case
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team
I was welcomed friendly and quickly got the car but it is very small, no even close to what I expect as a SUV category vehicle. We are a family of four and were barely able to stow our luggage in the trunk.
Location: KLXT02
Via the German side billiger-mietwagen.de
Dear Lennart
Thank you so much for sharing your feedback with Europcar Greece. As we have checked your booking your made a reservation of a category CGMR of a KIA Stonic (compact crossover) or similar.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Everything okay so far. The car's trunk was described as "4 suitcases". We booked for 5 persons and wanted to travel with 4 cabin size pieces (55x40x23) plus one large suitcase. Our own car (also compact) could easily take this. But this car could take not more than the 4 small pieces. It was just coincidence, that my wife got sick and the large suitcase was not with us. Otherwise this had been a huge issue.
Location: ATHC07
Partnership with ÖAMTC/ADAC
Initially the rental was made through Booking.com on my husband name but my husband forgot his original driving license. Europcar did not accept the scanned version of his license and for this reason we had to change the person of driver to me. Unfortunately we had a big delay and they charged my wife for the car even though we had prepaid in Booking.com for the same car. Also we had been waiting in the office of Europcar for ever 3 hours with our children. It was a very unpleasant experience.
Location: ATHC07
I thought it would be a good experience because of the big name of Europcar but in the end I did not like the overall treatment and I would not hire car from again.
Dear Savva
Thank you for your feedback. As we have investigated your case we can ensure you that all procedures were followed with consistency and responsibility towards you. The policy of International Europcar is very clear: "upon pick up you must indicate your driver's license, ID and credit card in the name of the main driver who made the reservation". The delay you are describe above wasn't from the side of our colleagues as you remember, but from the side of your booking agency.
We look forward to serving you again soon.
Customer Service Team
I had an extra payment for early return (06:00 Monday 23/05 morning) the car. Double of the regular cost. I consider it an unacceptable hidden charge that does injustice to the good reputation of your company
Location: SKGT02
The car was fine, no problem.
BUT: the drop-off rate was outrageous, horrible, way too expensive. It's a steal!
37,50€ each way for a rent of 472 €, il's unbileavable!
I will NEVER rent with EuropCar when this policy is used.
On top of that, it was NOT mentioned when I made the reservation.
Triple "0" for Your company. You reap your customers, you want too much money.
Location: PAST02
Because EuropCar has a goo reputation.
Dear Tourneur,
Thank you for your feedback. We need to follow the commercial pricing policy of Europcar International since your booking request is for a drop-off outside of the branch hours. The cost of Out of Hours was mentioned in the Rental Terms and Conditions you received during your booking
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
Remain at your disposal.
The Customer Support Team
The agent at pick-up charged me for insurance that I didn't want or ask for, even after I told her I didn't need insurance. I asked what the price of the rental was higher than what expedia quote me and she said because I picked up the car an hour early and was being charged an extra day. I reluctantly paid. I looked at the rental agreement online (they provided no paper copies) and realized they did not charge for an extra day but added 30 Euros for insurance. I called and asked them to credit my credit card for the amount and they blamed Expedia. I explained that they charged me 30 Euros more than what expedia quoted and that there was a 30 euro charge on the bill for insurance I didn't want, need, or ask for. They told me to email them. I've not heard back from them.
Location: ATHT02
I thought it was a good company.
Need to walk 150 meters outside the airport to reach them. Very slow rental process asking for all the details provided online again. Took about 25 minutes to get the car. Car was 1/3 full, and not very clean
Location: KLXT02
Price was lower than avis and hertz
Dear Raz,
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions will be in the voucher that will be sent to you, all instructions will be in the voucher you will receive. Our customer service department strives for excellence, but it is clear that we have failed in your case. We apologize for the inconvenience; some adjustment time. Every observation helps us to improve our customer experience. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you and hope we and hope to earn back your trust.
Customer Service Team
We had an extraordinary experience at the rental counter inside the aiport. Never met such helpful, friendly and calm rental car company staff before! (a lady with brown shoulder long hair and tattoos) She's a keeper!
Location: ATHT02
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. As a result, we do our best to ensure a positive experience for them during their travels.
We look forward to serving you again soon.
Customer Service Team
Amazing staff very helpful and very happy to guide us through the island of rhodes on the map. They were right on time as we planned ( we were flying out of office hours so someone should come at their office at 5.30 am) we ve been there earlier and he was there too. Amazing experience
Location: RHOT02
I trust the company
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
Arrived just before closing! Car was waiting in front of office. Staff was very polite and helpful. They gave proper information about the terms and conditions and did not "push" for any additional insurance. Good inspection (though already dark, but with a flashlight!). Very good COVID-protection protocol inside the car! All in all a very nice, clean and rather new car, rented out by a professional team!
Location: KGSO01
Dear Daniel
Thank you so much for the excellent rate and feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again
The Team of Customer Service
Service at counter and pick up was good. People are polite, fast and helpful.
The car itself has a lot of scratches, which makes it hard to document and make fotos in the handover. Hope the return makes no trouble.
Location: ATHT02
Because I checked the best offers in internet
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
The Europcar office is far from the airport. And we didn't know that a transfer would be waiting for us outside the terminal, so we started walking to see if we could see the office. Since we didn't see it, we called the contract phone number provided by booking and the company that answered was Volta, surrealist. In the end, we saw a europcar van pass by, we stopped it, and it took us to the office. We would have appreciated an email with this important information. Everything else correct.
Location: JMKO01
For the price.
Dear Vicente
We apologize for any inconvenience caused and would like to thank you very much for taking the time to provide us with feedback, as without customers feedback we are unable to make improvements on the services we provide.
It is true that since we took over the Europcar operation in Greece (01/10/2022), we have done our best to provide our clients with exceptional travel experiences every time they use our service, but unfortunately, the airport regulations prohibit us from displaying any signage in the airport or arrival hall. Despite the fact that all instructions were included in the voucher you received. Despite following Europcar International's policy, we understand your concern about the shuttle bus.
We have shared your comments with Europcar International's, is it possible to provide us a copy the booking voucher to recheck the tel. Number with the agency you had booked.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Remain at your disposal
Europcar Customer Service in Greece
Long waiting. Long check in process although previously reserved Online. Too many emails to sign and complicated process. I got a smaller car than booked. (Fiat Fiesta and got a Nissan Micra) The car is not in a good overall state inside and outside. Tank is half empty.
Friendly staff.
Location: JMKO01
I thought it would be a good as it is in other parts of the world. Not anymore.
At pickup in Chania airport, very friendly and helpful staff to go through documentation needed and car conditions. The only remarks I would make are that the company could have sent me an email warning that a) the prepaid debit card used to book the car would not be accepted for the deposit, and b) we would have been picked up by your shuttle at the airport arrivals. We arrived early and decided to walk to the location, so it was good it was correctly pinned on Google Maps despite being in the process of relocating to a permanent building. At drop-off in Heraklion airport, very smooth procedure to return the car and shuttle ride to departures.
Location: CHQT02
Because I've been a Europcar customer since I used to live in Switzerland and the insurance conditions included for this contract seemed good.
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
In Milos car choice was no more than ok. There was a problem with the car key (not easily connecting to the car computer for doors locking and engine start) that was not resolved in 15 days. In Paros, car was brand new. Car pick up from airport not really comfortable (van to go to the office) but then service was very good
Location: PAST02
Europcar is my default choice always
Dear Tollus
Thank you so much for your feedback. Happy to hear you had a good experience with us in Paros. Our Team goes above and beyond to ensure our customers receive the best possible service.
Due to your feedback in Milos, we have talked with Fleet Manager about rechecking them and have provided our team with additional customer service training.
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team
I called the agency a lot at the airport. After asking, I saw that a company representative was waiting outside the plane with a board on which our names were written. They took us to the agency with a vehicle. This was negative for me. No problem with employees! Everyone there was very friendly and helpful. I just wanted to leave the car in the city center instead of the airport at the turnoff, they said it would not be possible! I will return by ferry, now I have to return to the port from the airport by my own means after they leave the car to the agency and then take me to the airport! So I won't rent a car in these conditions again!
Location: RHOT02
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal. We are clearly understanding your disappointed of dropping the car in the city but unfortunately this is not in our service and the shuttle transfer is only to the airport.
We look forward to serving you again soon.
Customer Service Team
Everything went well. There is only one small mistake concerning the deposit. On the booking papers it was mentioned that the deposit was 290 €, but on the spot they kept an amount of 390 € which does not correspond to the rental contract.
Location: JTRT02
I had good experience with the same company in the past.
The people were great! All of them were friendly and helpful. However, it was tough to find Europcar at the airport because it is just a van in one of the car parks, the one without signs, and no counter along with the other car rental companies. Then, we were taken to another park outside the airport area to take pick up the car.
Location: SKGT02
It was the cheapest option for the type of car, among the reliable international companies.
Dear Rui,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. Our customer service department strives for excellence, and our teams are getting enthusiastic when the customers mention it. We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you.
Although we are so happy that in a few days our branch in the airport Arrival hall of Athens Airports will be ready to welcome you.
We will be happy to serve you again in our new counter.
Regards.
The Team of Customer Service
First of all, the staff is very friendly and helpful. But I'm really tired that you never get the actual car they market on the website. You always get another model. Book a Jeep, get a Toyota instead.
Location: RHOT02
Pick up at the airport was late. After that paper work had to completed in a different location away from the airport. Would have been much easier to take the bus from the city center to their Office, as we were already in Heraklion city.
Otherwise everything was fine
Location: HERT02
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Had to wait because the system cancelled our reservation. Not able to apply special codes on the desk. And new reservation take 1 hour to appear in the system… after a 8 hours delayed flight, it is not what you expect from a company like Europcar. Thanks to Lamprini who tried hard to help us!
Location: ATHT02
We appreciate your feedback regarding Europcar Greece. Although we are sorry for any delay during your pickup, we will provide training to our colleagues and recheck all the procedures to prevent similar delays in the future.
Looking forward to serving you again.
Best,
Team of Europcar Greece
Car was good and the staff was very pleasant.
A global remark: a lot of customers were blocked before me because they only have a debit card (and not credit card). Europcar should mention it to avoid trouble on arrival (for all of them the rental was canceled!)…
Location: ZTH02
For the price and as a national company I use to deal with
Dear Olivier
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We are really appreciate for your remark. We only hire out cars to drivers who have a credit card and this note is rewritable to the Ts & Cs online and in the voucher we had share you when you had booked online the car. All our rentals a security deposit will be blocked on the credit card in the name of the driver plus the estimated cost of the rental will be charged at the time of pickup. The deposit that will be blocked on the credit card will be released by the cardholder's bank, upon notification after the vehicle returns.
It will be a pleasure to hear about your travel experiences in Greece
Europcar Customer Service in Greece
We was very happy with our car. We didn't had any trouble or problems with picking up or giving it back. The employees were very nice and professional. They also told us about the island where it is allowed to park etc. we would rent our car here again and again
Location: KGSO01
Das preis-leistungs Verhältnis war super und sie sind direkt am Flughafen
Dear Cherlyn,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience, but as we notice in your comments all has been great but something must be missing cause you rate us 1 star. Could you please let us know what was wrong so we can be able to correct it and learn from that?
We look forward to serving you again soon.
Customer Service Team
Gain trust and grow your business with customer reviews.
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Dear Ηiroko,
Thank you for sharing your experience with Europcar Greece. Whenever our clients use our services, we strive to provide them with exceptional travel experiences.
As a company, we block a security deposit on the credit card at pickup, as well as the estimated cost of the rental. After the vehicle has been returned, the bank will release the deposit on the cardholder's credit card. Depending on the bank the customer uses, the estimated time of release varies.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team