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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Fast pick up en bringing the car back
Shuttletransfer to the office was just 5 minutes en right in time
Very good service, we were picked up for free at the airport and taken to Europcar to get the car.
Service vraiment très bien, nous avons été récupérés gratuitement à la sortie de l'aéroport et emmenés jusqu'à Europcar pour y récupérer la voiture.
Dear Cedric
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Staff were friendly and personable and car was excellent quality
Dear Gavin
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
Very good and fast service. Very polite staff with excellent service. Very accurate in pick-up and drop-off appointments. I was very happy!
Dear Mr Manousakis
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
L'agence n'est pas sur le site de l'aéroport mais à deux kilomètres de là. Nous avons dû trouver le numéro de téléphone de l'agence par nous mêmes pour qu'elle vienne nous chercher.
Dear Caloone
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
First of all, i was waiting in the airport for 15 minutes an other (old) couple with no reason, as the company of Europcar was very close (1-2 km away) from the airport. I told them to go there to rent the car, not to wait the other driver. Finally we went there alone as the other driver delayed a lot. Secondly, the deal was that the car is full of petrol and i would return it full of petrol. Ι trusted them and because the company could not print the contrary (white pages on the printer) i sign electronically without read it. They never take a photo of fuel. So, my total distance for a day was 160km. And because i have been for a wedding in Crete, my speed in the return was under 100km all the way. Last stop to full the deposit, I paid 42 euro, 17,5lt total X 2,41euro/lt. Then i realised, that i received the car not full! I have not read the contract (write that is full), i cannot prove that is was not full but they also cannot prove that it was full because they don' t have a photo. So i consider that i have not the best experience with the specific europcar company (KINSEN HELLAS A. E) in Heraklion and i suggest to all to be carefull! And at last i am Greek and i have travelled at least to 7 countries in Europe and Turkey.
Dear Dimitrios
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
Everything good. The staff was super helpful.
Thanks
Dear Pieralli
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
No service at the airport but no information about that. Had to call information about a shuttle service, look for a person with Europcar sign or the shuttle bus arriving. If my colleague would not have found the driver and the bus we would still be waiting there.
Dear Volker
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers. We are so sorry although for the delay you had. As a feedback on that we will schedule a training to our customers representatives.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
Our desk in the airport Arrival Hall will be open soon and we will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Everything ok, just in time, very friendly and comfortable.
Dear Hille
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
When booking the car rental it was stated that this was "on airport". On arrival I had to take a transfer bus to pickup my car which is not what I expected for an "on airport" service. When we eventually arrived at the office there was an excessive wait (almost 30 minutes) before we were able to get into the car and start our holiday.
Dear Andrew
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers. We are so sorry although for the delay you had. As a feedback on that we will schedule a training to our customers representatives.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
Our desk in the airport Arrival Hall will be open soon and we will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Proficient and effective staff - excellent overall experience!
Dear Sergiy
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
It was Fastest and very kind, the car was clean and new
Dear Vallasciani
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
Easy to pick up and the car received is good as booked.
Dear Joaquim
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
Excellent service and lovely staff, we received tye car real quick.
Dear Ahmed
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Used Europcar@ Athens airport 3 times in April / May 2022 - everything perfect. Will be back soon.
Dear Michael
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Europcar team has been really helpful both over phone as on site once arrived. Just one small detail, it can be hard to find the minibus that takes you to the Europcar center near airport (wait to the bus parking lot on your right when exiting the airport). If possible a sign or indications at the airport (at the passengers exit) would be great. Apart from that all is currently ok.
Dear Fabrizio
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
Our desk in the airport Arrival Hall will be open soon and we will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Everything was excellent, good car - almost new.
Maybe bigger offices would expedite the check in better. There were a few customers waiting in the baking sun looking very uncomfortable
Dear Dimitri
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Everything was great, quality car rental service, I am very pleased with your work, thank you)))
Dear Lzinskyi
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Good service, helpful staff and car was clean and in good condition!
Dear Deviu
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
Fast check in and prompt check out. No issues with transfer
Dear Doru
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dev
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team