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Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 4th among Car Rental sites.
Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
I booked via Check24 a car with full tank. I received 3/8 full. That is a cheap trick to get back more gasoline or charging the filling. Not acceptable.
Car was a fiat panda - 850€ for 2 weeks is very much in relation to the car's price and quality.
Location: EFLT02
Check24 comparison.
Wry concerned that after I returned the car in perfect condition, all I received from your company was a document regarding damage report
I want confirmation from you that my rental contract is now closed and no claims exist
Location: ATHT02
No any personal at the pick up point inside airport as was said to usa I have to call by phone and it was not easy to understand menu and amazingly pick up pint was outside airport! All other major companies have an office inside airport
Personal do not want to accept any of my electronically credit cards, only physical ones; this implies that i have to include as second driver to my wife who has physical cards this implies an extra charge o 60€ 5€/day)
I hope this charge will be cancel by europcar
Personal unable to give a street or to find with no doubts in google maps returning point of the car (it is not europcar but auto union car rental chania! (we hope to find it)
I am used to drive with europcar and this office goes beyond somewhat improvisation usual in small locations
Location: HERT02
Dear Montanes
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. We only hire out cars to drivers who have a physical credit card under the name of the driver. This comment was rewritable to the Ts & Cs online and in the voucher we had share you when you had booked online the car.
Please find our station in the following map pin https://www.google.com/maps/place/Europcar+Heraklion+Airport/@35.3379107,25.1634884,17z/data=!3m1!4b1!4m5!3m4!1s0x0:0xf48fba5d87e7b6b9!8m2!3d35.3379107!4d25.1634884
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Regards.
The Customer Service Team
The car we have feels very unsafe. The fan belt is squealing and the brakes are very loose. We would like another car. Also the agent that helped us was in a very big hurry for us to pay so she could leave.
Location: ATHT02
When picking up the car, it took to long. First, there was no Agent available and second, I was wondering, why all the personal data were entered again from the agent despite a prebooking. This process can be improved and Shoulder be easier. The car itself was ok, clean, and Return was also easy and fast including shuttle transfer
Location: ATHT02
Dear Ulrike D.
We appreciate you bringing this to our attention.
Please accept our apologies for any inconvenience we may have caused.
It is important to us that we achieve excellence, so your comments are valued.
Because of this, we provide additional customer service training to our teams.
Concerning the question of why personal data is retained by our colleague despite your reservations, we hereby inform you that our company fully complies with GDPR rules.
Regards.
The Customer Service Team
The check in process, was tedious and unprofessional. The car we recieved was not of the quality expected from europcar. On the highway a piece of the front wheel housing flew away. It had been taped together with black tape so that the defect could not be seen before.
Not good!
Location: SKGT02
I originally had reserved the car for 19 days and a few days before arriving my trip was cut short to 13 days. When I went to pay, the lady at counter charged me for the 19 days and not 13. How do I go about getting those 6 days reimbursed?
Sincerely,
Jeremy Hadden
Location: ATHT02
Agreement with my travel agency.
Euro 75 late arrival chg. When a lot of UK flights arrive after 2100 airport carhire desks should reflect this. Fortunately phoned from baggage hall at 2150! Alternative was a Euro 60 taxi to hotel then return by taxi following day. Next time will arrange carhire locally.
Location: HERT02
I have a Privalege card as a loyal user!
I was not fully satisfied because I booked the car online and clearly mentioned the flight arriving time and approximately collection time and paid for it in full but when I picked up the car, they have charged me extra £38 because of collection on out of working hours! Which has not been mentioned in booking!
Location: JTRT02
The first quote was reasonable
Dear Shervin,
We appreciate your feedback. Your booking was to pick up the car out of the hours of the branch, so we needs to follow the commercial pricing policy of Europcar International.
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
Remain at your disposal.
The Customer Support Team
Everything worked very well, got an upgrade and received a bigger and brand new car. The service like pick up was great. Nice and very friendly contact, very professional. Rented a car from this company within half a year the third time, every time very good experience.
Location: SKGT02
This was the cheapest offer we found in the Internet.
Dear Chiumento
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Good customer service, very friendly and helpful staff. The car was in good condition also. Only downside was waiting on them to pick me up from airport to take me to their office, they don't have an onsite office in Athens airport.
Location: ATHT02
Advertised through EasyJet website.
Car was provided with Front brakes almost gone, they where extremely noisy and brake performance was reduced. Brake pads must be replaced ASAP. Absolutely unacceptable, if not in an expert driver's hands this car could be dangerous.
At pick up car was provided with half full tank, but in the pickup notes level was stated as ¾. I returned it with just above half full tank and the guy pointed out the difference but thankfully wasn't an issue.
They don't provide the boot cover, i assume you have to pay extra for that. Not nice as if you leave something in the boot anyone can see it.
Everything else was ok.
Location: EFLT02
Been Europcar customer for years, always had good experiences.
Very difficult to find Thessaloniki agency,
Nobody was at the Airport waiting for us.
We had to walk to the agency (about 3km) and were late at our first appointment with our daughter! Bad beginning but happy ending... the car was ok even the horsepower was weak in certain cases.
Returning the car tomorrow, we hope everything will be fine!
Location: SKGT02
Because of the image of the firm, the choice and the security you offert... maybe this is why we were a bit disappointed at first
Dear Chouikh.
Thank you for making us aware of this.
We’d like to sincerely apologize for the experience you had with Europcar Greece. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
It is important to us that we achieve excellence, so we appreciate any input you may have.
As a result, we provide additional training to our teams in customer service.
Regards.
The Customer Service Team
There wasn't anybody at the meeting point and we could not reach anybody on the phone because both numbers mentioned in the voucher were wrong. After 15 minutes of panicking finally somebody arrived. The car is okay, the service at the station was good
Location: CHQT02
Best price and good referrals
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are very sorry for the wrongs numbers on your voucher. We are committed to making our customers' travel experiences enjoyable, but definitely this mistake from the agent broker has brought us some issues with our customers.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
After a long journey(20hrs) all I wanted was a seamless car collection. I had booked 2 cars, one for my brother and one for myself which created some complexities.
Being front of the Que I did not expect to wait a full extra 2 hours for the car collection(everything was booked, I simply had to pay). All other collection agencies moved swiftly along but Europcar claimed system issues. The teller did nothing to assist in the process and plodded along at a snails pace. Extremely disappointing.
Location: ATHT02
Competitive pricing and a globally trusted brand(whom I no longer trust after this experience)
Very pleasant experience as the car was comfortable, practical, economical, brand new, and stylish!
My only complaint is that I forgot my sunglasses inside the car prior to delivering it back, I contacted the Europcar supplier in Mykonos Greece, and never responded back.
Location: JMKO01
I always choose Europcar during my travels - good customer service
Dear Constantinos,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience. We have contact with the station and informed them about your sunglasses. We will respond you as soon as we have information about them.
We look forward to serving you again soon.
Customer Service Team
Great very nice man looking after us. Probably nicest car hire guy I've ever met. However, the system for getting from Athens Airport needs to be made more clear before arrival. You need a clear indication to head to car park and wait for europcar van. We had to ask in terminal and wurk it out fir ourselves. You should send a map link to exact spot for collection and explain to wait fir bks k van and hail driver.
Location: ATHT02
Dear Andrew,
We appreciate you taking the time to provide feedback. Your opinion is valued at Europcar Greece. A positive travel experience is significant to us.
Although we agree that signs are needed, due to airport regulations, we cannot place any signs inside the airport or arrival hall. As a result, all directions to find us are on the booking confirmations. Soon, we'll be inside the Arrival Terminal.
We hope to serve you from our new airport branch on your next trip.
Customer Service Team
The car was new and big enough, which was good.
The motor power was, however, not good. Especially in those mountains not great.
Finding both Europe car spots was a journey as nobody seemed it necessary to update the google location.
Location: SKGT02
Easy process. Great service. The guys at the counter and where pick up or drop the car are professional and Pleasant. Car was almost new. Clean. Great condition! Make it easy to travel and have fun. Unlimited miles/ km! Great value.
Location: ATHT02
We read the reviews about you and they were good. Gave us confident. Before that we booked with motorcar and cancelled. Their reviews were very bad and we got stressed about it. Also you have unlimited miles/km. That makes it less stressful :)
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
No service at the airport but no information about that. Had to call information about a shuttle service, look for a person with Europcar sign or the shuttle bus arriving. If my colleague would not have found the driver and the bus we would still be waiting there.
Location: ATHT02
It was chosen by travel department.
Dear Volker
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers. We are so sorry although for the delay you had. As a feedback on that we will schedule a training to our customers representatives.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
Our desk in the airport Arrival Hall will be open soon and we will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
The car rental was expensive. I got an old car that was dirty on the outside. The car runs bad. Europcar has no office at airport which was claimed. The entire car has a logo with an other company brand name. Does not feel like Europcar to me
Location: IOAO01
I thought it was trustworthy. I thought I would get better service and a newer car than other company.
Dear Chris
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
Only reception could have been improved upon landing inside the airport, there is no sign, and there is no explanation of where to meet the driver. Next need to improve to save time and running around. Thank you
Location: ATHT02
Dear Kruparo
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions will be in the voucher that will be sent to you, all instructions will be in the voucher you will receive.
We will be happy to serve you on your next trip from our brand new airport counter.
Customer Service Team
The car was perfect and also the service. I suggest to update the telephone number on google and on europcar app because it contains 0 after the prefix so calling that number result in a non existent number
Location: RHOT02
Because on google maps there are very good feedbacks
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal. Our call center is listening to +302111903000.
We look forward to serving you again soon.
Customer Service Team
+: the people in charge of the transaction are kind and it was quite smooth
-: when you are in the airport you don't know where to wait (there is a shuttle to take) and the journey to the agency is taking some time (5 minutes). So it takes a lot of time before you have the car.
Location: ATHT02
Reinsurance of the brand Europcar. Reviews. Price.
Dear Vincent
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Yes we understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to the customer. Although we are glad to announced that our desk in the airport Arrival Hall will be open soon.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
The car was perfect, came as advertised. And the people were really nice to deal with.
The pick up location was away from the airport and we were not told we would be met there, so there was some confusion. More details would of helped.
Location: SKGT02
Trusted name
Dear Bradley,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. It is extremely important to us to provide our customers with great travel experiences.
We fully understand the signage, but unfortunately the airport regulations do not allow us any signage inside the airport or arrival hall. However, all instructions will always be in the voucher sent to you.
We will be happy to serve you on your next trip from the airport counter.
Regards.
The Customer Service Team
Gain trust and grow your business with customer reviews.
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
Dear Pascal
Thank you so much for your rate and your feedback. Our Team goes above and beyond to ensure our customers receive the best possible service but from your comments it seems something has been missing us. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you on your next trip in Greece.
Regards.
The Customer Service Team
Remain at your disposal.
The Customer Support Team