Eventbrite

I bought the tickets, they deducted money from my card, but no tickets has been delivered.!

No way to refund

I have used Eventbrite three times, twice in 2018 and once in previous years. No problem the first time, but a complete disaster the second and third times, which occurred within two weeks of each other. First order was for a conference I often attend in S. California. Never got a confirmation email; my credit card was never charged. I had to call conference management; they arranged for me to attend, asked me to bring check. Worked out fine. Second time in less than two weeks, I tried to purchase a ticket for a Jackie Evancho concert, also in S. Cal. For a later date. Received no confirmation, my card was charged and purchase price sent to theater. Had to call theater to confirm. They printed a ticket and mailed it to me. Only way to contact Eventbrite is by phone, but phone number is on confirmation. No confirmation=no phone number. This year Jackie's management has changed ticket broker, so no problem for concert this October. Informed conference leaders that unless they changed sellers, I would no longer attend. Leaders are personal friends of mine. Very embarrassing for them and me! Will never use Eventbrite again.

Sending out a WARNING to new eventbrite users: Be very carefully about which package you choose when you start using eventbrite. In good faith I set up a collection for a friend's wedding present and totally thought I had chosen the cheapest package as it was a low key affair. I wanted to use eventbrite because people can pay in different ways, the funds are secure, anyone donating would receive a nice confirmation etc. However, once the first tickets sold I realised that the fees were substantially higher then expected. I inquired with Eventbrite but it took them a good week to reply. By then it was too late to make any changes. I was told that I was on a middle sized package and not the cheapest option. I am still not aware where in the start I had the options to choose which package. I was under the impression I had chosen the most basic package. In effect from an event which raised £1820.-- Eventbrite charges came to £153.76 which translate to 8.45 %. I am extremely embarrassed to tell the donators plus the receiving newly married couple about the high fee - which could have been avoided if the set -up process was clearer. I personally find that I was misled by the information available and I am extremely disappointed. So, please - be extra careful when using eventbrite and be clear what the charges actually are.

This last Saturday night they had the TRIC O' TRIT party in the Elevate Lounge, in Downtown LA.
It turns out that someone stole my cell phone from my purse, which I had with me while I was dancing! The same thing happened to other six women as far as I know. Who knows how many more,
When I told the event promoter what was happening, this man got really angry and rude, and he started yelling at me, calling me names, then he called security to kicked me out. About 5 giant men attacked me and took me out of the place! They robbed me and attacked me.
All the members of that event are LOW CLASS, RUDE, DISRESPECTFUL, DANGEROUS!.
I wasn't able to call the police because my phone was stolen there.
HORRIBLE EXPERIENCE! DONT TRUST THAT PROMOTER HES A CRIMINAL

I paid for an event for my wife in June a month later and 2 hours before the show we see they cancelled the event for Covid as if they didn't know until that day. We then saw later that night they changed cancelled to postponed. At the end of September and many unanswered emails by Eventbrite and the promoter we get a message saying they would reschedule starting in July. Neither Eventbrite or the promoter will refund my money. They claim there is a NO REFUND POLICY. My counter to that is that is binding only if they had the event on the scheduled date and if they change it that policy is void as my schedule does work around theirs. It is now the last week of October and nothing. It is like a big joke to them. I bought her the most expensive seats in the house for her and two girlfriends so this was a lot of money. I am trying to file a lawsuit at this time and can't even get them to give me an address to have them served. I will never use their service again and will find the address and sue for triple damages. DO NOT deal with these thieves.

Stopping ticketsales for events that they disagree with, absolutely disgusting fascists that dont love America or freedom of speech. I will not use them ever again for our events.

I am big on reviews I'm the person that checks the reviews before I make a selection even though I know some people can be very petty and complain about little things but I go by the majority. I purchased tickets for a show on March 20 through #eventbrite the show was canceled due to COVID-19 and has not been rescheduled. #eventbrite Asked me to reach out to the organizer #parisjavon I reached out to the organizer through email and they are no longer available. So I reach back out to #eventbrite who responded by email saying "sorry for the inconvenience but there's nothing they can do" so I will no longer do business with either companies And I'm still asking where's my refund?

Right now I've spent over two hours trying to get tickets for what I was charged for immediately after buying online yesterday at a movie showing at Hollywood Forever Cemetary. After that purchase there was no confirmation email, no tickets and zero customer service. I called and talked to Ticketfly which is listed as the entity which issues tickets. They said that the system was turned over to Eventbrite and couldn't help me. I went to their website and found a CS phone number - they are closed. I tried emailing them and was automatically notified it takes a week for them to respond to emails. I called Hollywood Forever Cemetary and they said to contact Eventbrite also. Back to their website, they are practiced at avoiding customers with complaints - there is no phone customer service available for them until Tuesday. I looked up the reviews about Eventbrite. Not flattering. Lots of people have been ripped off by them.

https://www.sitejabber.com/reviews/eventbrite.com

They now have my CC info! Be warned - do not do business with Eventbrite!

1) pricing - unflexible and terrible in most countries for events with low cost ticket - having to pay 30% off my event (price of event - 5 Eur, taxes - 1.54) just for their integration with terrible support is NOT FAIR PRICE
2) support - with their text guidelines without videos/ images there are a lot of questions that arises and no easy and free option for getting answers to that specific questions, even with Revolut I get better support

We arrived at 8pm to Paramount Studios with tickets for a Food Bowl that cost $200 apiece and it was awful! The line to get in was over a block long and we waited a half hour before we eventually passed through the main gate. We walked at least a quarter to a half mile past vast amounts of security to find an overcrowded venue inside the studio. We spoke with others as we waited in more long lines for food. Some said they paid $60 less than we had because Eventbrite took $60 off the original price of the ticket in order to sell more tickets a week before the event. The result was an overcrowded throng that had barely enough room to squeeze past from one food vendor to the next. The lines for each food vendor were so long that you had to wait about 20 minutes for a single tiny teaspoon size scrap of food. And the lines for booze were twice that long! They gave us tastes of champagne in little tablespoon. 05 oz pill cups! I would only expect crowds like this all squeezed together at Disneyland on the Fourth of July. The only thing that kept us there was the $200 ticket price that we would have gladly traded in for a refund had we known what we were in store for that night. Everyone we spoke with there told us it was their first time to the event and they weren't likely to do it again under the circumstances. It was a total rip off. Eventbrite should be required to refund all those they scammed. I will never trust them again. GREEDY!

We booked a 4th of July cruise in NYC. It was called the "Cabana Yacht family cruise" Where to begin... When we got on the boat, all seats were taken, They only had enough seats for 1/2 of the people on the boat. The food was supposed to be chicken or fish, it was pork, oh and no salad dressing for the salad at all. It was served in a Styrofoam take out container, Which we had to eat standing up! The "Dance" floor was so sticky that when you walked on it it actually came up with your shoe. The Womens restroom was plugged and unusable. This was a fireworks tour, so the boat had a full top on it with one very small area at the rear that was open which held about 1/2 of the people onboard, the rest of us just got glimpses of the fireworks show. Drinks were served very heavy and most people who were drinking were very over-served. I am contacted both the organizer and the people who own the boat and they refuse to give any kind of discount. I am really disappointed in this whole fiasco, this was my highlight for NYC. I am disputing with my credit card company, they sold us on cruising around to see Statue of liberty and choice of fish or chicken and most importantly, watching the fireworks from the boat, I didnt get to see them except when the boat floated sideways a little and I could see them from the side. It was a VERY dirty dingy boat. Not worth $230.00 per person. I will NEVER use this company again. I went to see fireworks and didnt get to see them.