EveryPlate

The food is great -- when it shows up. At the moment, though, they keep sending my food to an address literal states away -- it's not even remotely similar to my address. Getting this resolved has been a nightmare. I haven't received any food from this company in weeks, just tons of refunds and empty promises of the mealkits I once loved. Waiting for a full refund on my latest order because -- yet again -- it showed up in New Mexico instead of Washington. Additionally, they charge extra for substitutions. Lots of pork recipes that charge extra to change to a non-pork product. I was willing to put up with that because I was receiving the kits, and they were enough to feed me and my family of three on 3 meals for 2 people each week. But now they don't even arrive so it's not worth it.

They billed me without me actually placing an order. And tried to bill me for two weeks at once? I'm on disability and every dollar counts. It really financially messed me up. Customer service could explain what happened and refunded me but left my profile there and it was set to bill again! I'm fuming. I'll NEVER do business with this company.

This company charged me fraudulently for something I never ordered. Then said they could not cancel the box because it was too late. I finally got my account canceled, but they refused me a refund. AND the box they charged me for never arrived. I'm reluctant to contact them because I don't want them dipping into my checking account fraudulently again.

I don't know how a company with such deceptive practices stays in business, but I reported them to the better Business bureau.

Do not sign up for this service! I did and it's become a fiasco. I canceled it and got an email a year later. I clicked on "Welcome Back" so I could see if they had any additional items and little did I know it signed me up for the service again. When I called and told them to cancel I didn't order anything, they just paused the service instead of canceling anf a month and a half later it happened again. Then the CSR said he would not refund the.money! I had to talk to a supervisor to get it back. Seriously, this is a scam that you could click a button saying, "Welcome Back,"and sign you up for a service you didn't want
But for them to take money out of my account after I canceled is theft, pure and simple. Wouldn't order from this company if I was starving and the.box was a dollar!

We tried canceling our subscription 3x now. They cancel that weeks box and pause payments for a month. After that month, they tried charging my card 5 times daily. It isn't just a scam. It's fraud. Luckily, other than one month, we have learned to freeze our card so that the payment doesn't go thru. If they try running my card again literally ever,I will go after them for both harassment and fraud

If you want to dig through a pile of little packets to sort out the ingredients for each meal. You will get the opportunity here. Meals are ok. No ingredients that you probably don't already have.

I've been with EveryPlate for about 9 months. I usually skip boxes that I don't want. I forgot to go in and skip one for this week. Having never forgotten before, I was hoping for assistance from customer service. While it is my fault for neglecting to skip this week, I would have expected some kind of help. The food was fine, but the service is terrible. If I want to do a meal kit in the future, I'll look elsewhere.

I ordered my first box and was excited to try it. However all 4 meals had multiple ingredients missing, so none of the recipes could be completed. I contacted them through chat and requested a refund. They tried to offer me a credit on my next box instead. Nope! There will not be a next box. They finally gave me a refund, but not a full one. I was ok with that since I did get about half the stuff I was supposed to. And I only spent 40 bucks anyways. But now I gotta figure out what to make with this random food. Very disappointing!

Called today because I was unable to cancel my order 24 hours ago. Called to cancel it as it hasn't shipped yet but was told I was unable to do that. I could ship to a new address which makes no sense but there is nothing they can do. I have been with you guys for awhile now and you can see I have skipped the last couple meals. Customer service is $#*!. Won't be returning

Be careful. They will find a way to charge you. During holidays by moving ship dates sooner without a email notification. Extremely disappointed. Customer service said they could offer me a rebate on the next order. No thanks, cancel everything.listed below was that email notification about them changing delivery dates ( says nothing about date change).

This is a scam company. They bill your card twice and never ship anything yet mark as shipped and mark as delivered when you ask for proof of shipment they close your account. Opened bbb complaint filed as well as PayPal chargeback claim opened

I put my info in figuring I could just cancel it after looking to see if it would be a fit for my family and I was telling me I couldn't cancel it and that their office was closed. I would never recommend this company to anyone!

I got an offer to restart my EveryPlate account, so I went online to review the menus to decide if I wanted to give it a try again. Unbeknownst to me, just by virtue of logging back into the account, it was automatically reactivated and they have shipped a box out. I NEVER agreed to this.

Such a shady business practice, and completely lacking in any level of transparency.

Highly disappointed with Every plate because box was missing food and recipe cards even though checked thoroughly. I did call after 2 attempts and did finally get right recipes sent to me via email. They offer a coupon to try the service the first week and then price is more than triple the second week. The vegetables for most meals were just a pile of inexpensive carrots and potatoes. Some of vegetables were overripe.My Husband did not feel like there was enough food even though I ordered an extra portion. Customer service reps were kind. I have tried a few different meal kit companies prior. Prep time is underestimated. While I am an experienced cook who has been told I work very fast in the kitchen (extensive fast food service and higher quality restaurant/mass feeding experience) with prep, these recipes took a lot longer. Not worth it.

The recipes from every plate are excellent and the food quality is fair. I'm a long term customer and have used their service since the start of the pandemic. My wife is immunocompromised so this is a great choice to minimize time in grocery stores.

However, they have had significant billing issues a lack of customer service.
I have been double billed for my last two weeks of orders & this isn't the first or only time. They eventually resolve the issue, but it can take weeks. Meanwhile they have taken or tied-up hundreds of dollars that could be used elsewhere.

Looking at other plans. Even if they are 'more expensive' it'll be worth it if they don't double-bill

I signed up a week ago and was not happy with the portions - literally rec'd 1/4 chicken breasts - recipe card didn't include full instructions - recipe's were sub par. I had no idea they already charged me for my next box before I even got 1 recipe made. Called cust serv the refused to refund. Moved my date out a week and changed my menu - I figured I paid for it so I had no choice. Got a text today my box has been delivered and it contains nothing that I ordered. Rec'd it 7 days early and nothing that I'll eat. Called cust serv spent 18 minutes on the phone and they admitted they saw my changes but for some reason it didn't take. They refused to give me any credit or make it right as a result of the error on their end. She literally read me the chat I had which stated my changes - I even had PROOF. Nope - no refund - no return - no exchange - just sorry. Terrible customer service. I DO NOT recommend!

They are irresponsible, disrespectful and dismissive of the concerns of their customers. They make promises that are not kept. You will be billed for stuff that you never agreed to pay for and when it's time to get refunded you are always promised it in 10-14 business days, bits its been over two months and I still have not received my money. Take it from me, this company is terrible. This company won't allow you to even speak with supervisors, instead your name goes on an imaginary waiting list. Do not be fooled, this company will fail you!

What a wretched disappointment this was. Came home from work thinking I had 5 meals waiting for me and ready to eat. Instead I get a box of vegetables I could pick up at any roadside stand. I'm so mad... I plan to throw the whole mess in the dumpster out back and hope to forget the forget this screw up.
These people are working a scam, imo.

I've been a customer for a while. They removed any way to submit feedback other than a phone call. 6 calls, all to the Philippines. Previously, I spoke with employees in the US. The 5th representative hung up on me after telling me he was in the Philippines. Calls are recorded. Apparently, they've removed any way to correspond with them or offer feedback, and outsourced their jobs (I can only assume). I'll pay more from a company that cares.

They make it impossible to cancel orders within a reasonable time. My order delivers in 4 days but their customer service agents refuse to do anything. They actually just gaslight you saying "Why didn't you cancel it sooner, it is your fault." So customer service actually doesn't care to do customer support. In terms of the food, it's not too great. Most of the food is very unhealthy and takes a lot of time to make. My box was actually missing some veggies. Overall, disappointed with the customer service and the food itself.

I definitely would not recommend you use this service.

I got my first box from Every Plate today and was disappointed that 2 of the meals I ordered were missing. They only offered me a small credit that I can use only after my promo offers have run out. I left Hello Fresh because they too cannot get a box right and offered only a small credit. I explained to both companies that a credit for future boxes does not alleviate the problem. I need the meals not the credit. After doing a little more digging I discovered that Every Plate and Hello Fresh are essentially the same company. I was told it was an issue with the carrier. The carrier is Hello Fresh so no wonder I had issues. I DO NOT recommend using either of these services. It's really too bad because the food is good and the price is decent. But if you can't rely on it and they don't make it right when they do mess up, it's just not worth it.

So I ordered my 1st box and had coupon for free box. Well I used it says 10.99 shipping which I was fine with. Paid it then ways charge 82$ when I called they said it was used on other account which is not true. So I call them and of course they can't do anything about it no help me. I'm so mad they just take your money please beware!

Opened a box and had a bunch of flies come out. Bunch of other flies inside dazed from the ice packs. No way I'm eating that and really makes you wonder what's going on at the shipment or packing facilities.