• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,905 reviews

4
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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

Rating

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Other

Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user jimmyb148
1 review
0 helpful votes
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March 1st, 2016

So far I am happy with the site. It will depend on how well the controller actually does once i get it.

Two weeks after I have received and used my controller, the faceplate started chipping. The white portion on the faceplate has started chipping off around the ring of the left thumb stick. The directions on using and activating the mods are tricky and it is hard to tell if they are in operation.

Value
Shipping
Quality
Thumbnail of user terrih557
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

I bought this controller as a gift for my brother who lost his arm from the elbow down. The transaction was smooth, I was able to track the process easily to know when we would receive it. He was impressed with the quality of the workmanship involved to alter the controller to fit his needs. We are happy with the purchase.

Reason I chose this business:

It appeared to be a legitimate site to purchase a modified gaming controller for a handicap person.

Thumbnail of user richardm3132
1 review
0 helpful votes
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January 8th, 2022
Verified purchase

When I ordered the controller was shipped rather quick, but then stayed at the customs office for three weeks. I did not receive any information until I contacted the shipping company and when I provided the necessary documents it still took some time until i received my order.

So basically I am satisfied with the controller but not at all with the shipping process/company

Reason I chose this business:

Read about EvilControllers in forums and could not find an alternative in europe.

Value
Quality
Thumbnail of user seanm513
1 review
0 helpful votes
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April 12th, 2017

Very easy to use. The videos mixed in through out the site to answer questions are very good!
Ordering was great.

Delivery was a little confusing wasn't sure when the actually date would be; in the FAQ it said would receive an email when the unit shipped, I did not. Contacted Customer support. Received my unit before a response. Little sticky but it all worked out.

Value
Shipping
Quality
Thumbnail of user williamb1320
Mark E.
1 review
0 helpful votes
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December 14th, 2013

My son is the gamer who searched the site for the item he wanted and sent me the link. The check out process is easy and I'm sure he'll find more items to purchase from Evil Controllers in the future.

Thumbnail of user arronc10
1 review
0 helpful votes
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September 10th, 2013

I was originally going to order from another company but decided to call and ask a question. After talking with the guy who answered the phone (sorry, didn't get a name) I was impressed with his professionalism, and expert knowledge.

Thumbnail of user henryn73
1 review
0 helpful votes
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May 6th, 2014

You guys have provided an awesome service and have made me create the controller I've wanted for a while. Other companies take too long, but I'm sure you guys have the best service out there. Thanks again!

Thumbnail of user devont31
1 review
0 helpful votes
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August 1st, 2021
Verified purchase
• Updated review

Pretty easy to navigate the website. I wish there a bit more customizable options but I mean I cant complain because the ones they offer, they've perfected! I used this service to buy my groomsman their controllers, and will be returning to make my own!

Reason I chose this business:

It was recommended from a friend and I too will recommend for anyone who wants a very nice custom controller and isnt afraid to spend a bit more for the bells and whistles

Value
Quality
Quick, easy, efficient!
June 16th, 2021
Verified site experience
• Previous review

Quick, easy, efficient! Very happy!

Reason I chose this business:

The affordability, coupled with the vast array of customizability! Wonderful service!

Thumbnail of user stever1078
1 review
1 helpful vote
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April 13th, 2024
Verified purchase
• Updated review

Not hard to get what you want easy to pick and choose lots of options

Reason I chose this business:

Because I have purchased other controllers from them and they worked great well my ps4 controller did (which I still have) my last ps5 controller malfunction alot and I sending back way to many time very disappointed

Not really worth it
June 27th, 2021
Verified purchase
• Previous review

Bad experience this time I received my controller after a really long wait and it was not working properly so I had to send it back and wait more

Sucked

Service
Value
Quality
Thumbnail of user caseyj2
1 review
4 helpful votes
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March 26th, 2013

My parents didn’t know what to get me for Christmas, but they got me a controller from these guys. At first I just thought the controller shell was sick, but then when I realized the controller was modded I got bored one night and checked out the features. WOW! I totally get why people use mods and these guys are the best. I’ve been all over their facebook since Christmas.

Thumbnail of user andrewy513
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

I love evil controllers. They are the best company around for modded controllers. Their paddles are by far the best ones available on the market. When I had an issue with my controller they resolve my issue without any additional questions. My only gripe and this is just a personal complaint is that there is a lack of communication once they receive your controller. Overall I would recommend their company to anyone.

Reason I chose this business:

They are the best. I've tried every company that has their own paddles for the bottom of controllers but evil controllers are by far the best.

Thumbnail of user steveg648
1 review
0 helpful votes
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February 28th, 2014

Great can't wait to get my new controller. Went stock for now but if it works like I think it will I want to buy one I tricked out and give this to my son. Tricked out one is over ***.** so I wanted to try one first. Need a nice coupon if I am going to get it past the wife :)

Thumbnail of user jerryj314
1 review
0 helpful votes
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March 9th, 2021
Verified purchase
• Updated review

I had a very difficult time placing the order because of various error messages. Support was as helpful as they could but was not able to fix the problem. Finally I placed to order by not signing into my account. I would like to add you support team was very timely responding.

I was having issues placing my order. Customer service responded in a timely manner.

Reason I chose this business:

I found your company while researching accessible gaming controllers. My grandson has cerebral palsy. He doesn't need a specially designed controller buy I believe some of the features on the controller i ordered will help him

Service
Value
Quality
I had a very difficult time placing the order because...
December 29th, 2020
Verified site experience
• Previous review

I had a very difficult time placing the order because of various error messages. Support was as helpful as they could but was not able to fix the problem. Finally I placed to order by not signing into my account. I would like to add you support team was very timely responding.

Reason I chose this business:

I found your company while researching accessible gaming controllers. My grandson has cerebral palsy. He doesn't need a specially designed controller buy I believe some of the features on the controller i ordered will help him

Thumbnail of user rastanp
1 review
0 helpful votes
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March 7th, 2014

Only thing I didn't like was I wasn't able to purchase black abxy or menu buttons and fact other sites master mods have 14 mods. Otherwise color looks awesome :) after receiving this product I have to say customer support is horrible and good luck getting a reply if you email them. And by calling them you get the run around. Build took longer then the 5-7 business days, and as hindsight FedEx is a horrible shipping option for rural areas in Canada. Also need video instructions for xbox one set up, not just 360.

Service
Value
Shipping
Quality
Thumbnail of user coreyh89
1 review
0 helpful votes
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January 1st, 2014

Great selection of controllers to pick from. Although I really wish I couldve done more in the create a controller. Such as sensitive abxy button, sensitive triggers, but im still satisfied with my order :)

Thumbnail of user kahlilm3
1 review
1 helpful vote
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April 7th, 2020
Verified purchase
• Updated review

Was easy to customize online and order can get pricey based on what you want but not to different than other companies with less customization. I got some cosmetics and re mappable paddles and pro tension right stick. I paid extra for rushed processing which wasn't the wisest choice during this virus shut down but they answer all my emails quickly and threw in a controller case since it wasn't delivered by the time it would have been if they were operating with a full staff but still got here in 5 business days!

Reason I chose this business:

My good friend that streams on Facebook is partnered with your company. He goes by filthysaint

Service
Value
Shipping
Quality
I would add a apartment number section in the address...
June 12th, 2020
Verified site experience
• Previous review

I would add a apartment number section in the address information form.

Reason I chose this business:

My good friend that streams on Facebook is partnered with your company. He goes by filthysaint

Thumbnail of user sarab324
1 review
0 helpful votes
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June 12th, 2020

This company is ridilous. Ordered control on March 31st and paid for expedited shipping and handling. However company was out of soft plays color I ordered and did not contact me about it, didn't know this was part of hold up until I called them a week ago to ask where my controller was, since them my order has been processing and I received two form emails stating that controller was in quality assurance testing. When I asked gentleman about expected arrival date he refused to answer and instead spoke on quality control needing to be done.
Called back today during business hours no one answered. Deeply dissatisfied with customer service standards and the farce of adding charges to an order that will have no priority whatsoever. I hope the controller quality is better.

Thumbnail of user jamesx17
1 review
0 helpful votes
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February 6th, 2014

Products were delivered on time and in decent packaging, and as advertised. I would recommend evilcontrollers to anyone who needed similar products at reasonable prices. Currently using my freshly modded xbox360 controller, and quite happy with the results.

Value
Shipping
Quality
Thumbnail of user shellyr242
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

This controller was a gift. The controller had an issue connecting and lighting up. We reached out to the support team and within minutes they reached back out to us with instructions. We had to send it back for repair and once we received it back. It worked greatly. My boyfriend loves his controller and I would highly recommend this to anyone!

Reason I chose this business:

I went with this choice because I could customize the controller and the warranty with their products are great.

Thumbnail of user jona148
1 review
0 helpful votes
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July 16th, 2014

So far my experience has been great. The website was easy to use to play with ideas for customizing a controller, but I was really impressed when Evil affirmed my hopes by showing just how versatile they are when it comes to bringing the consumer's ideas to fruition. I can't wait to see how my controller turns out! If it meets my expectations, I believe it will, I already have a friend lined up to buy another controller.

Thumbnail of user nicholasb196
1 review
0 helpful votes
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February 19th, 2014

Made a few controllers, hope this one is the right fit. I hope you guys live up to the hype and it isn't extremely hard to figure out the modes. Because I only wanted a select few but the price kept increasing.

Thumbnail of user gavinc145
1 review
1 helpful vote
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November 17th, 2023
Verified purchase

I bought a custom controller with higher sensitivity thumbsticks because my thumbs hurt a bit when I play video games. This controller fixed the problem entirely and I love using it. I can't go back to a regular controller now because I like this one so much. Definitely worth the price

Thumbnail of user markl862
1 review
0 helpful votes
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December 20th, 2013

Website seemed slow and does not really specify names of products. Tells you what color your controller is, but it does not say which controller. If order said "white Zombie Hazard PS4" or DS4 then it would be easier to understand.

Thumbnail of user carsonp16
1 review
0 helpful votes
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April 21st, 2021
Verified purchase

I had two scuf controllers that broke with in the first 3 months of having them and Scuf would not fix them without charging me even thought the controllers were still under warranty. I bought an evil controller on a whim because they're been around as long as ive been playing video games. Best purchase ive ever made. The quality is way better than scufs and they feel much better. I would recommend evil 10 times over

Reason I chose this business:

Way better option over scuf

Value
Quality
Thumbnail of user codier
1 review
0 helpful votes
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March 26th, 2020
Verified purchase
• Updated review

The Team was very helpful in helping me chose the right controller for me and the delivery was very fast. Way over priced product tho elites are much better quality for cheaper paying for the ability to mod it I guess. Customer service was excellent tho. Quality is meh.

Reason I chose this business:

Pro Recommendation

Value
Shipping
Quality
The team was very helpful in helping me choose the...
April 13th, 2020
Verified site experience
• Previous review

The team was very helpful in helping me choose the right controller for me

Reason I chose this business:

Pro Recommendation

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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