• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,905 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user jimt480
1 review
0 helpful votes
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March 17th, 2021
Verified purchase
• Updated review

Hi, you were one of the few possibility on the market to have a product that would have enabled me to play with the PS4 although I've an handicap with my left arm.
Unfortunately the controller is not within reach, it is slippery and difficult to handle only with the right hand.
Probably the best solution would be to have a sort of joystick for the movements, up to 4 buttons to handle the fire and maybe other two external buttons to use with foot.
Slipperiness is the hardest thing to manage.

Reason I chose this business:

The only valid option at the right price

Value
Quality
Some difficult to understand exactly if the options...
December 29th, 2020
Verified site experience
• Previous review

Some difficult to understand exactly if the options could be useful for me

Reason I chose this business:

The only valid option at the right price

Thumbnail of user nickf152
1 review
0 helpful votes
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September 17th, 2013

The products are a little difficult to navigate at times. I was having trouble finding the 'white nightmare vision shell kit' and distinguishing what i was looking for from the evil d-pad vision shell version and the vision backplate version. Perhaps subcategories would be a nice addition to the already well organized products listing.

Value
Shipping
Quality
Thumbnail of user noev5
1 review
0 helpful votes
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December 25th, 2013

It was pretty good to me and I like the controller I ordered. Just wish there was more variety of custom controllers for xbox one, but it just came out so I'm pretty sure more will come. It was still amazing and I would buy another one here if I need one

Value
Shipping
Quality
Thumbnail of user johnnyl160
1 review
1 helpful vote
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November 27th, 2023
Verified purchase
• Updated review

Have many controllers from pretty much every brand on the market. Evil from an option (add ons available) selection and ease of site use, by far the best. Quality of add ons much stronger and last far longer. Whether your a Fortnite gamer or COD, they have an option. Just far superior in their build quality. Quick turnarounds on delivery, even International.

Reason I chose this business:

100% better for mechanics than all on the current market. Quality of builds much better. For now, Evil the go to choice.

Responses to emails are simply not acceptable
May 17th, 2022
Verified site experience
• Previous review

Responses to emails are simply not acceptable. Evil is my route of preference based on build quality and ease of website, however, improvements are needed. Also, when clients are paying a premium for controllers, we should not have to pay extras for fast turn around.

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Your order methods are a little slow and response from...
January 17th, 2022
Verified site experience
• Previous review

Your order methods are a little slow and response from Evil slow

Thumbnail of user ambern125
1 review
1 helpful vote
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June 2nd, 2021
Verified purchase

Order came in quick. Husband wasn't able to use it. Called and some to someone who sent a return shipping label. I was charged another 60 on top of the 100+ that I had already sent. Was then told they would put a rush on it. I sent emails and texts in the weeks to follow. It took me going off to get a response and my order sent back. Even with all the modifications my husband still has issues using it. Yes he can use it to find our watch a movie but actually playing it... no he can't. If I didn't love him I wouldn't spend the money or the time. Just poor customer service in my opinion.

First experience was okay and I paid more money. After that it was poor at bear.

Reason I chose this business:

Recommended by family

Service
Value
Quality
Thumbnail of user charlottei5
1 review
0 helpful votes
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January 20th, 2015

At first I thought I was being scammed by Evil Controller, and then I was able to talk with a customer service rep. They had some delays due to one of the items not testing out well and they wanted to make sure that it worked great before shipping the controller to me. They upgraded my shipping to 2-3 days rather than the 7-10 days. My grandson received his controller and he said it was "Awesome" the greatest, he loved it.

That's all that matters when you are picking out a birthday present for the one you love!

Service
Value
Shipping
Quality
Thumbnail of user jesscg
1 review
0 helpful votes
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December 23rd, 2014

I am absolutely stoked with the controller, it is for my boyfriend for christmas so I'm not sure how it is 'game-play' wise, but it looks fantastic and the delivery times and customer service was absolutely brilliant
Thankyou!

Service
Value
Shipping
Quality
Thumbnail of user murata7
1 review
0 helpful votes
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February 17th, 2014

The site is fine. Cluttered but fine. I love my controller but the quality of the sticks is terrible. They only lasted me 10 Prestiges in Black ops 2 and 6 Prestiges in Ghosts. If my replacement sticks wear out just as fast. I'm simply never buying an evil controller product again.

Thumbnail of user davidi137
1 review
0 helpful votes
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November 29th, 2013

The customisable options are amazing, im very impressed with the amount of choice given, the prices are also very reasonable. The website itself though seems different in a way, made me cautious of purchasing anything to begin with.

Thumbnail of user albertb156
1 review
0 helpful votes
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February 26th, 2014

So for so good... I just purchased the creator controller master mod for xbox 360 and I cant wait for it to reach... to top it off I was on the phone with a rep the whole time named Amanda... Simply beautiful people.

Thumbnail of user ryanw270
1 review
0 helpful votes
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April 20th, 2014

I felt that the experience was pretty good, but i also felt that some of the items were a little pricey. I think that things like light up buttons and different colored LED lights for the guide button can be a little cheaper

Service
Value
Shipping
Quality
Thumbnail of user ceciliem
1 review
0 helpful votes
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April 10th, 2015

I have only just placed an order, so this review is not about the product. This site was easy to use, but several functions did not work, so I had to refresh the page several times. Other than that it was easy to build my controller, so I cant wait to see the finished product :)

Thumbnail of user kellyd526
1 review
0 helpful votes
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October 30th, 2013

I was unable to access the website from my laptop for the past 3 days. I finally was able to order on my phone. The controller was an excellent price for all the additions my son wanted. It came earlier than expected much to my son's delight. He loves his controller. Thank you!

Value
Shipping
Quality
Thumbnail of user joec738
1 review
0 helpful votes
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October 1st, 2015

The online customization is awesome. The controller is amazing looking and fully functional. The only thing that I thought was off was the metal finish I wanted for part of it. It's very minor but I thought it would look a little more like metal.

Service
Value
Shipping
Quality
Thumbnail of user zs30
1 review
0 helpful votes
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January 20th, 2015

Well the website is very nice. The delivery took a very long time. The controllers do not work very well and sometimes I wished I just used a normal controller. It is very hard to get in contact with customer service and they never answer.

Service
Value
Shipping
Quality
Thumbnail of user keithn77
1 review
0 helpful votes
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September 20th, 2015

It was good, though some other sites have more mods for less, but less customizeable options. However this was also the easiest user interface out of all the sites and apparently this controller has lights tha tell you about your mods which is REALLY smart. However i will most likely not buy another controller because this one is all i will need, plus its quite expensive(thank u for the dicounts :D) . Over all a great site and im eager to test out this controller.

Thumbnail of user bww1
1 review
1 helpful vote
  • Send Message
April 18th, 2022
Verified purchase

Quite expensive, but it works good.
One drawback is that when we use the thumbstick extension in a housing which is put on the underside of the controller, the directions left and right are opposite as well, which is confusing.

Reason I chose this business:

Only one who offers this

Service
Value
Quality
Thumbnail of user jacky48
Anna M.
1 review
0 helpful votes
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September 30th, 2014

Great! I get positive comments on the first controller i bought from you guys from my friends who have played at my house, and recommend you as the go to source for awesome modded and one of a kind controllers!

Thumbnail of user lapcerdaysicklem
1 review
0 helpful votes
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October 30th, 2014

We wanted to view product pre purchase i. E. before I gave credit card details. But site failed; view gave us a default controller (poo'e brown black ting - Microsoft default $#*!e) opposed to our designed controller - rookie error jubbs :)

Thumbnail of user danal128
1 review
0 helpful votes
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January 10th, 2014

The choice for all the mods for one low price should be highlighted or made to stand out, i almost bought all of the mods because I didn't see the all in one the first time around. And the cost for a game controller is high enough free shipping over ***.** should be automatic!

Thumbnail of user nich10
1 review
0 helpful votes
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January 10th, 2016

It says there are a lot of option for destiny and then I get it and there are like 1 think that works. The controller I paid for now sits on my computer desk and I still use the same one I used. Kind of false advertisement.

Value
Shipping
Quality
Thumbnail of user peterj329
Jeff A.
1 review
0 helpful votes
  • Send Message
December 12th, 2013

Website is great...Only thing that could be better is once the controller is in the cart that you can go back into the cart and see the actual controller not just the specs..I made a few different controllers and when back to see which i liked best and couldnt see the..Other than that great site! Now just hope to have for Christmas! ty

Thumbnail of user michaelr3246
1 review
0 helpful votes
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June 29th, 2021
Verified purchase
• Updated review

Received my controller after a month wait and was broken out of the box. Returned it and the replacement came in a small box with no case (as promised) no paperwork, stickers, etc. as well as the replacement had wrong thumb sticks and no red home button.

made an appointment for customer service call and they never even called.

Reason I chose this business:

Back paddles.

Service
Value
Quality
Easy ordering
April 21st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Back paddles.

Thumbnail of user theresas232
1 review
0 helpful votes
  • Send Message
February 25th, 2014

Please note that at the time of receiving this survey to do I only placed an order and the item has not been built, shipped, or received. The survey was received prematurely and should be received once item is shipped.

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Shipping
Quality
Thumbnail of user michaeld1604
1 review
0 helpful votes
  • Send Message
January 17th, 2014

Nice and easy to check out, and place order, and find designs, enjoyed using the site. I heard about Evil Controllers from IGN.com not game informer... excited and looking forward to seeing if the controllers live up to the hype/reviews.

Value
Shipping
Quality

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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