• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,905 reviews

4
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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user grantm76
1 review
0 helpful votes
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December 15th, 2013

The process ran quite smoothly. I dislike they choices you give use on Controller Creator. It is honestly not ideal to have a certain front plate and then not be able to have a matching back plate. If you offered all the colors that are available as well as the already created controllers list I would have not had to spend 2 hours going through different combinations to see which one looked the best because I was not able to get exactly what I wanted. I am dissatisfied for that reason. If there is a legitimate reason for you to not have all colors and options available please i beg of you to humor me and tell me. E-mail me if you wish, I would appreciate it. (*******@gmail.com)

Thumbnail of user robp194
1 review
0 helpful votes
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March 26th, 2020
Verified purchase
• Updated review

Oredring process was very easy and delivery was quick. They bring said one module is having a problem, it streets to not allow me to move in the downward right direction. After recalibrating the controller it will work for a while maybe 30 mins or but then it begins happening again and I have to repeat the process over.

Reason I chose this business:

Because of general good feedback

Value
Shipping
Quality
Oredring process was very easy
March 3rd, 2020
Verified site experience
• Previous review
Thumbnail of user josephd523
Anthony L.
1 review
0 helpful votes
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November 22nd, 2014

Onlonly just placed my first order but out of the 15 different sites I searched this one is by far the best for variety and depth of personalization excited to receive my controller and check it out for my self

Aussie chick :)

Thumbnail of user adamo50
1 review
0 helpful votes
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February 15th, 2014

A little expensive, iwould be more likely to buy from your company again if my controller lasts at least 1 year or if it included a 1 year warranty... It's like saying you don't stand by your product not even for a year...

Thumbnail of user gordone22
1 review
0 helpful votes
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July 7th, 2015

Ive made several DIY buys from Evil Controllers this was the first complete controller I have picked up. To get the negative out of the way, the site said pre-build ready to ship on the controller I picked up. It wasn't and instead of getting it in a couple days it took about 3 weeks. Had I known that would be the case I would have picked out some other options and done a custom one instead.

That aside from that the controller looks and feels great very happy with the end result.

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Value
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Quality
Thumbnail of user ethanm165
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

I'm so glad that you guys have made a controller that lets me play like how I used to. I don't have any complaints about it. The only issue that I have ran into is stick drift but you guys fixed it. I have it a little bit but it doesn't interfere with my gameplay

Reason I chose this business:

You guys are the clear choice in one hand controllers

Service
Value
Quality
Thumbnail of user lisap644
1 review
0 helpful votes
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November 18th, 2014

Really good very cheap and easy to use I will definitely recommend evil controllers to my friends and anyone who is looking for a good controller but maybe make your mobile site a bit less glitchy and have a few more option for ps3 other then that it's great

Thumbnail of user rossp93
1 review
0 helpful votes
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July 19th, 2021
Verified purchase

Came back with a solid controller. Probably one of the best controllers I own. But I really wish Evil had the option to create a mechanical d-pad. For a lot of competition controllers, that's a must have

Reason I chose this business:

I needed a solid tournament ready controller

Value
Quality
Thumbnail of user blakem70
1 review
0 helpful votes
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July 29th, 2014

This is my second time buying from this website and since the first one I got was absolutely amazing I decided I would get another one. For me, this controller was a lot more complicated to use then my last one and I tried following the online instructions but still can't seem to figure out how to use it. Overall though when I do get the controller to activate the settings I want it to use the controller is amazing until it somehow switches modes then I'm back at my struggle of trying to make it work again.

Value
Shipping
Quality
Thumbnail of user sashac27
1 review
0 helpful votes
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December 21st, 2013

Many issues with the website. It glitches often and instead of editing a controller already made in your cart it restarts the entire process. I hated having to remake the controller 17 times before the glitches and errors stopped and the controller was perfect.

Thumbnail of user patriciam988
1 review
0 helpful votes
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December 11th, 2013

The website states "live chat" however when you click on it and type your message you get a message saying someone would reply to your email address shortly... Not live at all...
Also when calling you are to leave a number and have someone return your call?
Lastly, you are given the option to add a near $** for rush delivery and shipping protection then when you proceed to checkout you have to choose what shipping you want to use... am I being charged the $** and additional $** for the same shipping? Very misleading

Thumbnail of user randalld290
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

I had no issues. I emailed 1 question about shipping status and they responded quickly.

Reason I chose this business:

I didn't like my Scuff and was searching for something new. This looked like what I wanted and I was right.

Thumbnail of user adamg268
1 review
0 helpful votes
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May 15th, 2015

I needed 4 custom controllers, and didn't know where to start. I tried making them myself, and they didn't look as good as I had hoped. I got a hold of the creative team, and Carlos helped me through the entire process of designing the controllers I didn't even know I was looking for.

Thumbnail of user emanuelf14
1 review
0 helpful votes
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December 18th, 2013

I enjoy the look of all of the controllers shown but I would have liked to be able to do the create your own controller with having the option of a wired controller. If there is an option however, then I didn't see it

Thumbnail of user tommyp148
1 review
0 helpful votes
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May 25th, 2022
Verified purchase

The best part of this controller is the customization options I was given. I came to the site excepting to just order a controller. Finding out that I was able to select everything down to the color and design of the individual buttons was such a pleasant surprise. Programming the controller is super easy

Reason I chose this business:

A friend used the company and recommended it

Reason I chose this product:

The selection gave me just what I wanted, customizable rapid fire.

Quality
Thumbnail of user christianc191
1 review
0 helpful votes
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March 27th, 2014

I previously bought from Evil Controllers about three years ago, and it was a disaster. The first shipment took weeks, and I did not even receive the product I ordered (there was no mod). The second shipment I received did not even have the Evil Sticks that I paid extra for, but after a month of waiting I decided to keep it and not prolong another screw up.

I would love for nothing to go wrong with this order, and to have it delivered on time. I had a lot of doubts making another purchase from this company, but I decided to give it another try. Thank you.

Thumbnail of user michellea349
1 review
0 helpful votes
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November 23rd, 2013

Bought the controller as a present for my brother. He picked it out and he loves it! Was a tad expensive but so many available customizations. And the display of the designs is quite helpful. Most other competitive sites didn't offer the display of what the final product will look like.

Value
Shipping
Quality
Thumbnail of user lauriek79
1 review
0 helpful votes
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November 21st, 2013

Exceptionally user friendly site. I only wish I could see your shipping method to APO addresses. I am hesitant to order anything that my ship FedEx, as it takes months to reach our APO address. USPS and UPS only take weeks.:-)

Thumbnail of user peters779
1 review
0 helpful votes
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September 24th, 2019
Verified purchase
• Updated review

My controller came broken. I emailed them and they responded very fast. They sent me a shipping label and I shipped it back. I received it very quickly after the repaired/replaced it. Controller works flawlessly and I have no complaints. Website is easy to use and everything is very explanatory.

Reason I chose this business:

The customization you guys offer

Service
Value
Shipping
Quality
Everything is very explanatory and website is easy...
August 28th, 2019
Verified site experience
• Previous review

Everything is very explanatory and website is easy to use.

Reason I chose this business:

The customization you guys offer

Reason I chose this product:

Because of the customization

Thumbnail of user georgeh396
1 review
0 helpful votes
  • Send Message
April 2nd, 2014

Three attempts to contact via phone, I left messages and no one returned my call, subsequently I missed the "7 day" return opportunity and now I'm out $84. And am left with a plain black controller that I was hoping to exchange or return for a refund. Not at all happy with this fact! The special order one for my Grandson, ended up not being very special at all.

The 2nd stylized one he & I ordered later turned out to be cool, but not all the functions worked so we had to return the controller for repair or replacement. Still waiting for it to be returned to us.

The UNHAPPY camper,
George Henderson

Service
Value
Shipping
Quality
Thumbnail of user matthewb667
1 review
0 helpful votes
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June 12th, 2020
Verified purchase
• Updated review

Order shipped and arrived quickly. Controller looks great and doest feel cheap i wish the right thumb-stick was a little stiffer. It feels a little different than the Sony controller but not much. Overall very satisfied.

Reason I chose this business:

Needed a new controller. Thought I would try a custom controller for anniversary.

Value
Shipping
Quality
Quick, easy to understand options
April 7th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Needed a new controller. Thought I would try a custom controller for anniversary.

Thumbnail of user austins228
1 review
0 helpful votes
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January 13th, 2015

I was very happy with the ease of use of the website, and the website makes it very easy to see the cost of each option that can be added. The price is on the high side, but the controller is not only beautiful, but also a joy to use. Their customer service representatives are very professional, and are always willing to talk to you and make your experience as easy as possible, ensuring you are 100% satisfied with your order.

Service
Value
Shipping
Quality
Thumbnail of user cheryls414
1 review
0 helpful votes
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December 5th, 2013

I checked out many different places including yours and you have the most access to trouble shooting, answering questions, being there when needed was amazing. You have the best quality and best access to the supplies needed to create amazing controllers. Have a wonderful holiday and my family wishes you all the best.

Thumbnail of user noti29
1 review
0 helpful votes
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September 24th, 2014

Site says it takes 2-6 days for processing. It took almost a month just for processing. They didn't have the shell for my order and instead of emailing me about it I had to contact them to find out what was going on. I was told that my product would be shipping in the next two days... waited another week called waited another week and called told them if it wasn't shipped by the following Monday I would cancel my order. It was shipped on that Monday afternoon.

Service
Value
Shipping
Quality
Thumbnail of user dereks397
1 review
1 helpful vote
  • Send Message
September 9th, 2021
Verified purchase

To spend alot of money and receive the control in a small brown box, not the controller box seen in other reviews, was extremely disappointing. My controller arrived in a brown box with bubble wrap. The excitement of receiving the control was dissipated by the lazy packaging job.

The right joystick drifts immediately from the first time playing. I have a 5 year old gamermodz controller that works better and easier to adjust through different settings.

Reason I chose this business:

Wanted to see if it was better than my gamermodz controller. It was not better... -_-

Value
Quality

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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