• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,905 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user happym80
1 review
0 helpful votes
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December 25th, 2013

Even though my son was the one that customized his controller, he was still shocked and in awe of how "AWESOME" it looked. Even when I opened it to inspect after delivery I loved the look of it and knew that this made his Christmas. Very fortunate it came Christmas Eve afternoon or there wouldn't have been a gift. It was a day later than the USPS tracking service said it was to be delivered.

Great item! Thanks for coming through!

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Quality
Thumbnail of user dereks397
1 review
1 helpful vote
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September 9th, 2021
Verified purchase

To spend alot of money and receive the control in a small brown box, not the controller box seen in other reviews, was extremely disappointing. My controller arrived in a brown box with bubble wrap. The excitement of receiving the control was dissipated by the lazy packaging job.

The right joystick drifts immediately from the first time playing. I have a 5 year old gamermodz controller that works better and easier to adjust through different settings.

Reason I chose this business:

Wanted to see if it was better than my gamermodz controller. It was not better... -_-

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Quality
Thumbnail of user davem594
1 review
0 helpful votes
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April 25th, 2016

They said my issue with a brand new controller was self inflicted. I had the controller for and hour before I noticed the problem. I paid there courtesy repair fee as they wouldn't accept responsibility. I do not care about the $30.00 its the fact that it was not self inflicted and came to me not working correctly in the first place.

Thumbnail of user michaelw1575
1 review
0 helpful votes
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December 13th, 2013

A friend of mine told me about the site and I checked it out and saw a gamers paradise. He ordered and got his and loves it, even though he only got one mod where I made mine for the master mod. Cant wait to see how it works for me.

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Thumbnail of user jakes26
1 review
4 helpful votes
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February 25th, 2013

First and foremost I am not the best gamer at all. With that being said I felt really bad looking for a modded ps3 controller. But after looking around on google I saw evil controllers and went to their website. I was able to customize my own controller with mods and an awesome paint job. From there I ordered the controller and it came about a week later. At first it was confusing to put in the mods but now I smoke all my friends when it comes to Call of Duty!

Thumbnail of user jonathanm411
1 review
0 helpful votes
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December 1st, 2014

I love all the customization options! I didn't know you could order a custom controller. I thought you had to customize it yourself. I couldn't find exactly what i wanted on amazon. When I found Evil Controllers I was so excited! Thank you for the Cyber Monday coupon!

Thumbnail of user davidp1483
1 review
0 helpful votes
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December 25th, 2014

It's easy to use, the only complaint I have is you don't show the controller before you pay and all it shows is a black controller. It's hard to tell if the controller is set up correctly or not, with the correct colors.

Thumbnail of user ryanl628
1 review
0 helpful votes
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February 25th, 2022
Verified purchase

Great experience with EVIL. The only thing that I would have to say was a negative, would be the price. Other than the the price it is a great product and sturdier than Scuff. The back paddles on Evil are made to be abused and are well placed for finger interaction.

Reason I chose this business:

The soft flimsy paddles on my Scuff broke.

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Quality
Thumbnail of user benjaminm172
1 review
0 helpful votes
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October 17th, 2014

Had an issue with the discount for liking on facebook, could not get it to work, kinda annoyed. Apart from that was good. I think the website could be a bit neater though. The controller battery cover had a part that was not properly painted, was a bit disappointed. Apart from that the controller was pretty good.

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Quality
Thumbnail of user christinea197
1 review
0 helpful votes
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February 2nd, 2014

There needs to be more design choices and there should be more mods for the joysticks and buttons. Otherwise the website is amazing. But the designs should cost around $** not $** a little too pricey for those of us looking to but multiple items...

Thumbnail of user kevd6
1 review
0 helpful votes
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December 30th, 2013

I purchased a custom built controller on 2 Dec. I was a little concerned the week before Christmas when I hadn't received a shipping notification. I called the customer service line and spoke with a live customer service rep who was very helpful and reassured me the order would make it out in time. Within a few hours, I received the shipping notification and on Dec 23 the controller arrived in sturdy packaging exactly as I ordered it. My Son loves the controller and was one of his highlight gifts. Thank you for the excellent customer service and high quality product during a crazy time of year!
Kevin Damon

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Thumbnail of user chrish1133
1 review
0 helpful votes
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October 10th, 2015

It's a great site - however, the placement of the graphics in preview mode was not perfect. Please improve. In particular the graphic seemed to appear off the controller, which was a little disturbing

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Thumbnail of user lindas1524
1 review
0 helpful votes
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January 24th, 2014

I liked all the options and mods you guys offered. I cant wait to get my customized controller. Thank you.( This is from my grandson, Cyrus). And I want to thank you for making him happy. Linda Spangler

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Thumbnail of user jasonl405
1 review
0 helpful votes
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March 12th, 2014

I've bought teo controllers from the site about a year ago broke a thumbstick on my xbox360 controller so I decided to just grab a new controller and I'm really impressed with how much the site has changed. I'm hoping this controller will be just as great as the last two. Hopefully it ships fast too. :)

Thumbnail of user jasony67
1 review
0 helpful votes
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March 22nd, 2015

A very easy to user interface and customization walkthrough! While other sites have similar customizing menu's, none was as welcoming and as easy to use as this one. Look forward to buying again if I feel the one I recently bought is wearing out, perhaps for my Xbox One that I'm sure to purchase sooner or later!

Thumbnail of user justins444
1 review
0 helpful votes
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June 28th, 2017

I found the controller creator web application easy to navigate and the options are fairly easy to understand visually and descriptively. Overall, I found Evil Controllers website easier to navigate through than many of its competitors and the quality of their designs seems really nice, especially some of the options such as hairpin triggers, the pro analogue sticks and remappable custom buttons. I would certainly recommend Evil Controllers to my friends.

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Quality
Thumbnail of user kylek223
1 review
0 helpful votes
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November 27th, 2020
Verified purchase
• Updated review

My controller came in faster then it said it was so that was nice and since I've gotten it so far it's been working great but I've only had it for about a month now so hopefully it keeps working this great!

Reason I chose this business:

I was looking around the internet for different custom controller sites since this is the first one I’ve gotten and saw the reviews were pretty good for this site so I thought I’d give it a try

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Value
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I got a nice controller so hopefully it comes in and...
November 1st, 2020
Verified site experience
• Previous review

I got a nice controller so hopefully it comes in and works properly and is nice

Reason I chose this business:

I looked up some reveiws and all of them were solid and good so I decided to give this site a try

Thumbnail of user laurap376
1 review
0 helpful votes
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December 11th, 2014

I like all the options to customize controllers. I was disappointed that the site had added tax once I added items in my cart. However once I got through the checkout process it seemed to recognize that the shipping address is in sales tax free DE.

Thumbnail of user quentinh26
2 reviews
0 helpful votes
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March 9th, 2021
Verified purchase

I am very happy with the quality of my controller. I did have an issue with one of the buttons and had to send it back. My biggest complaint was that I had to pay for the return label. Overall my experience was good.

It's a too long to get a touch with them. My only contact was by text or VM Not a good experience.

Reason I chose this business:

I choose them because of other people who gave good reviews about the quality that Evil has.

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Value
Quality
Thumbnail of user lesleyb49
1 review
0 helpful votes
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June 22nd, 2016

Very quick and easy to use. Generally a pleasure.
The controller is a gift for son on 21st July so not sure how well it works until then, but it looks better than the artwork. He will love it if it works as well as it looks.

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Thumbnail of user johnathang19
2 reviews
0 helpful votes
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December 17th, 2014

The only drawback was that it was not possible to create a controller with matching parts in all configurations. In other words, if I wanted the green urban camo, it was only available for the back of the controller and not the front, etc.

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Value
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Thumbnail of user aprilb178
1 review
0 helpful votes
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December 6th, 2013

It was nice and I like the choices. I was a little confused on the battery pack that came with my controller but I finally figured it out. The description on the type of battery pack the XBox 360 controller came with would have been more helpful. Overall good.

Thumbnail of user chicov
1 review
0 helpful votes
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January 12th, 2014

Overall experience was fast and was easy to design the custom controller but maybe a few extra options like led lighting and some more fonts but for the rest i was very happy with the overall experience

Thumbnail of user chadb149
1 review
0 helpful votes
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November 28th, 2014

The website is easy to use for all ages, and the Controller Creator allows for the most changes to your controller vs. any other website. I do wish there was a Mod for the front of the controller (i. E.; RB and LB plastic fascia area)

Thumbnail of user brendai33
1 review
0 helpful votes
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October 12th, 2019
Verified purchase
• Updated review

Your checkout process is super hard ever time I hit the checkout button it would take me back to my cart. Then make me do the whole process all over again. It was causing me to get furstrated with the whole thing and just give up. If not for my husband wanting the controller I would of just said $#*! it.

Reason I chose this business:

Because my husband wanted a controller from you.

Value
Shipping
Quality
Your checkout process is super hard ever time I hit...
October 2nd, 2019
Verified site experience
• Previous review

Your checkout process is super hard ever time I hit the checkout button it would take me back to my cart. Then make me do the whole process all over again. It was causing me to get furstrated with the whole thing and just give up. If not for my husband wanting the controller I would of just said $#*! it.

Reason I chose this business:

Because my husband wanted a controller from you.

Reason I chose this product:

Thats whst my husband wanted.

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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