• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,905 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user tanithm1
2 reviews
0 helpful votes
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June 16th, 2021
Verified purchase

I just recently decided to try out gaming and pretty quickly understood that a traditional controller was not going to fully enjoy the experience since I have very limited use of my left hand. After a LOT of poking around online for accessible controllers and such, I ran across a YouTube review of Evil.

Reason I chose this business:

I chose EC because their device options seemed the most straightforward from their site and the Review I’d seen on YouTube.

Value
Quality
Thumbnail of user zacharyw433
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

The menu seemed pretty hard to navigate for regular people. You definitely need to have a gamer order this product

Reason I chose this business:

I thought it would be able to provide an activity for my paraplegic Uncle.

Thumbnail of user nicoles443
1 review
0 helpful votes
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March 8th, 2016

I tried to use the discount code you have on the landing page of your website & it wouldn't let me. I tried it several times and it told me it was invalid every time. False advertisement is horrible. This was my sons birthday present, if it hadn't been I would have changed my mind on purchasing with you.

Thumbnail of user mss104
1 review
0 helpful votes
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January 22nd, 2014

My son's heard about evil controllers from friends. I did some research and all I heard was bad news. I ended up talking to Carlos. He is friendly, and very cordial. I wasn't able to get the free shipping, like I was told, yet it all hopefully, looks good. They are very excited about the controllers. We received our controllers on yesterday. My son's have stated that the controllers are too hard to program. Is there a tutorial that comes with the controllers? Is there a limit on how many mods a person can use at the same time. How can I use all of the mods at the same time? Is there a video that can show a player how to use the mod? The mod does improve the gaming experience.

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Thumbnail of user matthrewg
1 review
0 helpful votes
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April 13th, 2014

I think the site is great and the service is exceptional. However, The descriptions of each part of the controllers is lacking in some areas. The controllers are a bit pricey but I can say for sure that i would reccommend this site to friends and family.

Thumbnail of user kennyb80
1 review
0 helpful votes
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June 10th, 2021
Verified purchase
• Updated review

Repeat customer. My ps4 evil controller still works fine with over a year of use but wanted a ps5 controller. The controller is great. Fast shipping. Evil always responds to my questions via text message.

Reason I chose this business:

I wanted a ps5 controller with back buttons.

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Quality
Repeat customer
June 27th, 2020
Verified site experience
• Previous review

Repeat customer. Love the controllers. Customer service is great. My calls are always returned and my text messages answered.

Reason I chose this business:

Getting additional sticks for my evil controllers.

Thumbnail of user johnp1954
1 review
0 helpful votes
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January 11th, 2014

Great! I cant wait to hold the controller. The original controller feels cheep and im hoping the quality paint job will give it a better feel.
After receiving the controller I noticed some imperfections in the paint but the overall feel of the controller is amazing. Thank you so much for the quality product. The imperfections include one piece of hair under the paint on the left side of teh controller. On the right side handle was a particle of sand under the paint i assume. The overall paintjob is great!

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Quality
Thumbnail of user ericl353
1 review
0 helpful votes
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May 30th, 2014

The only problem I had was my order took too long. I ordered it on May 8th and finally received it on May 24th. After 4 calls trying to find out when it would ship and given false ship dates twice I was told a component was on back order. That is fine but I should have received an email stating that. I do like the controller but I didn't like the way my order was handled.

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Value
Shipping
Quality
Thumbnail of user angeo4
2 reviews
0 helpful votes
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December 30th, 2013

Well we ordered from you before and then we found a "cheaper" company... I will not make that mistake again I ordered on Dec. 9th and as of Dec 28th I still had no controller... my 12 yr old was crushed for Christmas! Well we finally got our money back and here we are! Lesson learned! You guyz are the best!

Thumbnail of user justins443
1 review
0 helpful votes
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September 2nd, 2014

Not much to choose from on Xbone stuff but what you have is awsome. I hope the controller has a real gloss finish to it as advertised and not a ruff paint texture like most custome controllers. All and all it went well.

Thumbnail of user jackt168
1 review
0 helpful votes
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October 7th, 2014

The shopping cart Icon had a 1 in it after refreshing the page. Upon looking in to my shopping cart it showed 2 items. 1 an xbox 360 controller that i had deleted, and a playstation controller that i didnt even make.

Thumbnail of user patrickm557
1 review
0 helpful votes
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March 11th, 2014

I was looking for the very best modded controller for my son. I searched on Google and this site was the most recommended site on the search results. I'm very pleased with my decision and plan on shopping with you in the future

Thumbnail of user adamb526
1 review
0 helpful votes
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November 18th, 2013

The shipping was really fast! I bought a custom PS3 controller with bullet buttons and I dropped it once. I picked it back up and one of the buttons came out! I fixed it with hot glue but it was annoying!

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Thumbnail of user katd215
1 review
0 helpful votes
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September 10th, 2022
Verified purchase

I have fibromyalgia and this lightweight controller with the sensitive buttons is the only way I can play over 20min. It truly is a huge game changer. I feel like I have my favorite hobby back again and that is priceless. I originally got the switch buttons and it wasn't working out for me and they swapped them out no problem. I highly recommend to anyone with any kind of hand issues.

I emailed them about changing the evil sticks since they were too long and getting rid of the back buttons and they sent back the controller just as I asked. Very easy

Reason I chose this business:

The button sensitivity and lightweight controller options.

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Value
Quality
Thumbnail of user zuleimae
1 review
0 helpful votes
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December 31st, 2013

It was annoying to shop online because i wanted to add another mod after i had added the controller to the cart and it wouldnt let me edit the order, every time i tried clicking edit cart it wouldnt do anything

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Thumbnail of user chelseag56
1 review
0 helpful votes
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June 30th, 2015

I wasn't sure if the battery packs were battery cases (which I needed) or the rechargeable battery "cases" (which I didn't want). I was able to find the customer service # online very easily, so I called, and I was immediately put through to a very nice customer service rep who explained the product to me. I'm very impressed! I will definitely return to your site when I have the money to customize my controller!

Thumbnail of user sherrip36
1 review
0 helpful votes
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June 27th, 2014

Evil controllers are the BEST modded controller you can buy. Especially because you can pick the mods and customize your own controller. I strongly recommend evil controllers if you are looking to buy a modded controller.

Thumbnail of user elizabethr473
1 review
0 helpful votes
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January 22nd, 2015

My Xbox360 controller looks great and functions well. The order process is one of the best customization tools I've encountered and was easy to use. My order took a long time to process, however. I contacted customer service and recieved a prompt reply that the order was being expedited, but still was not shipped until a few days after what was promised. I would recommend Evil Controllers for the great array of customization options, the ease of use of the website, and the finished product, but the order processing and shipping seemed disorganized to me,

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Value
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Quality
Thumbnail of user jasonb1981
1 review
0 helpful votes
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September 3rd, 2021
Verified purchase

I like the controller but the analog sticks are not to my liking. I tried changing them but the analog sticks seem to be fused to the analog modules. I believe this to be a problem because i often like to clean the analog modules to prevent stick drift and since i can't seem to remove the analog sticks, cleaning the modules of dirt and debri seems impossible.

Reason I chose this business:

Battle Beavers where sold out, and your controller offered 4 back buttons instead of 2.

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Quality
Thumbnail of user chasek26
1 review
0 helpful votes
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March 9th, 2021
Verified purchase
• Updated review

This controller is way better than all the buttons and wires part of the Xbox Adaptive Controller. Buttons that Evil adds are completely mappable, for a price, and the controller is completely one handed. Asking for a separate 3ft. Joystick with a controller curved base was also a necessary option. This has really opened the options for my type of gaming, and seems durable.

Reason I chose this business:

Need a one handed control, have cerebral palsy

Value
Quality
One of a king controller, but some of the selection...
January 25th, 2021
Verified site experience
• Previous review

One of a king controller, but some of the selection bubbles were hard to know whether they were ticked or not

Reason I chose this business:

Need a one handed control, have cerebral palsy

Thumbnail of user nickd342
1 review
0 helpful votes
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May 27th, 2015

Live chat person helped me right away, and free shipping was a very nice surprise. You're the only people I've found who still sell OEM grey thumbsticks for 360 controllers. Can't say I'm disappointed.

Thumbnail of user irenek74
1 review
0 helpful votes
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April 10th, 2014

Ps4 controll: need more variation of choices, more pices in differensiert colors and pattern. The Orange color was very bright, maybe you have another choice, I didn't see. But we are happy, thanks:-D

Value
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Quality
Thumbnail of user jonn72
1 review
0 helpful votes
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December 29th, 2013

I have ordered previously from evil controllers. I had a little SNAFU with the shipping the first time, and since it was delivered USPS there was a lot of complication finding where it was. IF, I was to make one suggestion it would be to have a UPS ground option. Other than that, I was thoroughly satisfied with everything. I am a little sad to see that there is not an option to have sensitive triggers as an option while building a 360 controller. Also, I would have liked to have found ABXY and the center button all in black. Unfortunately I will be purchasing that kit from a competitor. I would have much rather been able to do that all from one trusted location.

Overall keep up the good work that is being done. I hope to see Evil Controllers continue to thrive.

P.S. I love the Evil D-Pad for the 360 controller!

Thumbnail of user nunyab17
1 review
2 helpful votes
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July 16th, 2015

Ordered a pair of DIY kits to upgrade my xbox 360 controllers, 3 weeks later they haven't even shipped them yet even after assuring me they would be in the mail LAST WEEK.

When I asked them about it, they said they would "Put in a request for more information" and just never responded.

The price they ask for what they provide is pretty steep; two get a pair of full controllers will cost almost as much as the console in the first place and it's not really a good sign that they have production / shipping problems in July considering it's not a major gift or retail season.

I've called twice and got no response, e-mail / website communication seems to have about a 20+ hour delay. I wouldn't say I feel scammed but I most likely wont do business with them again nor recommend them unless something changes.

Thumbnail of user romanu6
1 review
0 helpful votes
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June 25th, 2015

Buying experience was very good, shipping wasn't all that great, I ordered a shell kit and it took 3 weeks to ship, when I finally got my shell I was so excited and that excitement quickly went away when the Orange shell I ordered was more of a bright almost highlighter color orange which I was very disappointed with and plus part of the inside where the rumble motor sits was bent. Hopefully they will address this issue

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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