• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,904 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user shahinh
1 review
1 helpful vote
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January 6th, 2016

I recently purchased a fully loaded PS4 controller from Evil Controllers and I couldn't be more happier with my purchase.

While there were some questions and concerns with my controller the staff at Evil Controllers were more than happy to help out and really went above and beyond to satisfy a customer, and I'm not saying this lightly I have deal with customer service from game from Blizzard, Activision and I'm confident to say that Evil Controllers customer service reminds me of my days playing World of Warcraft and talking with support staff at Blizzard.

Very kind, very friendly and clearly bunch of individuals who love to game and are passionate about their product and firmly stand behind it.

And I appreciate that, I'm sure my good friend Mr. DJ Khaled would also appreciate this and order another one of these controllers for himself no doubt!

Thanks guys for being an awesome company.

Regards,
Shawn

Tip for consumers:
Be patient, use their live chat system on the website. It is the very best way to get hold of them!

Service
Value
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Thumbnail of user nickv76
1 review
0 helpful votes
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March 16th, 2014

I am not a fan of your mods. I'm don't really play shooter; I like RPGs. I hope in the future you broaden your mods out a bit more. Take a look at the PVP in games like Dark Souls, I'm sure you can think of some cool mods.

Anyway, I love the customization options, If my controller looks as good as it does in the computer screen, I will be so happy,

Thumbnail of user billr278
1 review
0 helpful votes
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December 15th, 2016

So far so good, not a great review from BBB, your prices are high, I fell like I'm taking a gamble with my money, I hope your product is as advertised. As far as me being a repeat customer depends on quality of product, and the timely manner in which I receive it.

Thumbnail of user sebastianp37
1 review
0 helpful votes
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February 22nd, 2014

I really love the service and i would really recomend this site to other people. The product i bought was not expensive and i think i´ll bee really happy with the controller when i get it. Once again the service is great.
5/5

Service
Value
Shipping
Quality
Thumbnail of user evanb190
1 review
0 helpful votes
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December 5th, 2014

Pretty awesome, clean and easy to use. Also, if you read this before you make the controller can you make the abxy buttons black? I still want the sensitive buttons but there wasn't an option to make them black also. Thanks!

Thumbnail of user literallyyourightnowf
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Decent shopping experience for sure and a great price

Reason I chose this business:

Pricing was decent

Thumbnail of user nicolasu3
1 review
0 helpful votes
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August 21st, 2020
Verified purchase
• Updated review

Bought this controller for my brother and he is very satisfied. The controller works great, the price is good and the remaping of the paddles is easy.

This is a very good product.

My only point is that it was supposed to be free shipping and I ended up paying for shipping on the evil site and I had to pay fedex too. Summed up to 50/60 dollars for shipping when it was supposedly "free". Disapointing but the product is good

Reason I chose this business:

Read reviews on reddit and people talked about the four paddles with easy remaping. Got to see the website and the prices were good and it was supposed to be free shipping.

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Value
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Quality
Been charged for a broken joystick
July 7th, 2020
Verified site experience
• Previous review

Been charged for a broken joystick. Been easy but didn't expect I'd have to pay to get my controller fixed

Reason I chose this business:

Seems a good price

Thumbnail of user marcb262
1 review
0 helpful votes
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February 26th, 2014

I got conflicting info from the phone service and the chat room. The chat room inform the that your controller offered many fonction for GTA5 when the guy (nice) on the phone told me that only 1 extra feature is compatible on the controller for gta5.

I made an order anyway.

Thumbnail of user adamk1259
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Only issue I had was trying to get into contact with Evil. 2 weeks with zero response. They finally got back to me and everything after was great. Love the controller, use it daily.

Reason I chose this business:

Did some research and seemed like the best company for what I was looking for.

Thumbnail of user joshuao330
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Its very easy to shop and buy the controller I need for optimized gaming performance

Reason I chose this business:

The quality product selection

Thumbnail of user kyleb239
1 review
0 helpful votes
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July 21st, 2014

I've bought Evil Sticks and a Torx-8 tool before here and I've absolutely loved the shopping experience. If I had the funds, I would gladly and without hesitation purchase a decked out controller, but it would end up costing about $250 with all of the bells and whistles I want. I needed new Evil Sticks because the ones I bought before, the grip is completely worn down and they're completely smooth due to heavy use

Thumbnail of user michaelg1501
1 review
0 helpful votes
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September 25th, 2015

Not too bad. Only thing I wish is that there was some way to just hook the controller up to a computer so that I could update it myself, rather than mailing it back to you guys to update. I would still pay, it just wouldn't suck as much cuz I wouldn't have to be without my modded controller for 2-6 weeks or more.

Maybe you guys could figure out a way to make the mods "updateable" via like a firmware sorta update or something... something that could be bought from your site and downloaded right to the controller in some way.

Thumbnail of user loganp50
1 review
0 helpful votes
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March 26th, 2016

Fun to customize own controller. Could have just bought your premade master mod, stock but with the current coupon and the fun of customizing... i got free rush processing AND it is a joy to build own controller. I wasn't going to buy a controller because of price, but practicality and enjoyment of customizing was too much and i just ended up purchasing :D

Value
Shipping
Quality
Thumbnail of user groverg8
1 review
0 helpful votes
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December 21st, 2014

Called a few weeks ago and had great help and was offered 25%. Called Friday the 12th, Sunday the 14th, and Friday the 19th. I have received no call back about my questions or how to obtain the discount I was offered. I don't even know how to ship it to you. Please call me back to help me or I will just cancel. Sorry for the frustration but for being highly recommended it has been a poor experience.

Thumbnail of user tiffanyc404
1 review
0 helpful votes
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May 22nd, 2021
Verified purchase

Upon ordering, I had the delivery date confused nf the process it took to actually provide to the controller. My son's birthday was just a couple of days away and I paid for express shipping not realizing that it would not be here that day. I expressed this concern to Evil controllers. Although, it didn't get here on his birthday it came the next day and I was extremely happy. My son was just as excited with his modded Fortnite controller. The best was saved for last and I have NO complaints. I really appreciate them for their fast, deligent work as well as pushing the controller to get here waaayyyy earlier than the expected date. I would definitely recommend them and will be purchasing more controllers soon.

Fast, deligent and patient

Reason I chose this business:

Birthday gift for son

Service
Value
Quality
Thumbnail of user lisam1271
1 review
0 helpful votes
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November 29th, 2013

It was very difficult to customize our controller. We could not get "Customize Quadrants" to ever get past player 1. You cannot save as you go so if you need to leave the site or get kicked out, you lose everything you have done. NOT USER FRIENDLY

Thumbnail of user jayw203
1 review
0 helpful votes
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February 1st, 2014

Great product overall! Amazing controllers great grip, The vision pack is a must! I've left my controller on and it hasn't died yet! Would recommended for anyone!

Service
Value
Shipping
Quality
Thumbnail of user thomast1191
1 review
0 helpful votes
  • Send Message
September 23rd, 2021
Verified purchase
• Updated review

International shipping is far too expensive. Not something you have much control over, but it will never stop being the most frustrating part of purchasing from the US.

Reason I chose this business:

Only other serious competitor to Battle Beaver controllers, and the only other people that do Astro C40 sticks.

Value
Quality
International shipping is far too expensive
July 23rd, 2021
Verified site experience
• Previous review

International shipping is far too expensive. Not something you have much control over, but it will never stop being the most frustrating part of purchasing from the US.

Reason I chose this business:

Only other serious competitor to Battle Beaver controllers, and the only other people that do Astro C40 sticks.

Thumbnail of user laquant1
1 review
0 helpful votes
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February 18th, 2015

Very good. I really wanted a custom controller and this seems like the best place to get one. Also it is cheaper than the other places I checked out. Especially with that 25% discount.

Thumbnail of user suel219
1 review
0 helpful votes
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March 31st, 2014

All fine, though initial transactions declined due to visa security check which is good to know they do, but just hope it means I've only ordered one controller and not made multiple purchases!

Thumbnail of user fadee
1 review
0 helpful votes
  • Send Message
April 21st, 2021
Verified purchase
• Updated review

Pretty nice interface and left me with an overall good experience. I had some difficulty ensuring my customized products were saved when I continued to shop for other items.

Reason I chose this business:

They have what you need

Value
Quality
Pretty nice interface and left me with an overall good...
February 16th, 2021
Verified site experience
• Previous review

Pretty nice interface and left me with an overall good experience. I had some difficulty ensuring my customized products were saved when I continued to shop for other items.

Thumbnail of user stevenm607
1 review
0 helpful votes
  • Send Message
March 7th, 2015

Great controllers for cheap. Activating rapid a little hard at first but once you get it done, it really does wonders. I would recommend anyone in the game era to visit this site before any others

Value
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Quality
Thumbnail of user alexanderm189
1 review
0 helpful votes
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March 8th, 2016

It was a good experience, though I would have preferred not having to completely reset the controller customization screen in order to remove certain options.

Value
Shipping
Quality
Thumbnail of user daveg280
1 review
0 helpful votes
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January 15th, 2014

Very cool site,, wish had way to use sporting teams,, baseball, football logos and colors,, but I guess might b a licensing issue,, Chat crew was totally helpful,, give'em a raise!

Thumbnail of user saschan2
1 review
0 helpful votes
  • Send Message
June 11th, 2015

Shipping was delayed by over a week and needed controller fast because of birthday present reasons, other than that, satisfied with the product and reasonable prices!

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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