• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,904 reviews

4
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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

Rating

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Other

Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user alexyso
1 review
0 helpful votes
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January 5th, 2015

I wish I could view a controller I've created from my cart. Also when it came to me it was missing the gamer tag and the battery pack doesn't work right

Service
Value
Shipping
Quality
Thumbnail of user adams662
1 review
0 helpful votes
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January 12th, 2014

I understand its a limited market, seems a bit pricey, but for a quality product like this, sometimes pricey is acceptable, Two thumbs way up guys! You're genius's and deserve success!

Thumbnail of user geneh82
1 review
0 helpful votes
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November 21st, 2013

I tried to call the toll free number with some questions and was not able to get through. I got my questions answered by a friend who buy's from your site.

Thumbnail of user spencerh48
1 review
0 helpful votes
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April 17th, 2016

So far this is the best website I can find to customize a controller easily. If the final product matches what was shown then I will be using this site again.

Thumbnail of user justinv58
1 review
0 helpful votes
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November 20th, 2013

I liked everything here and I only wish you sold a RED controller option similar to your Orange Glossy (Plain) option. Would love to see some in the future! Also, Kotaku directed me here! :)

Thumbnail of user scottb1138
1 review
0 helpful votes
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June 12th, 2020
Verified purchase
• Updated review

Simple, fast and received my controller faster than expected, even with all that is going on. The controller is a dream to play with, responsive, very smooth and well constructed. I give it an A+

Reason I chose this business:

The fortnite controller mostly, but also the I couldn't find any real negatives about your controllers. Price point was about the same as the competitors, just liked the experience from Evil more and I'm not disappointed. Definitely a game-changer!

Service
Value
Shipping
Quality
Pretty simple and quick
June 12th, 2020
Verified site experience
• Previous review
Reason I chose this business:

The fortnite controller.

Thumbnail of user joshuaz123
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

I make enough to buy from you. And don't mind it. For the price the face should be painted not a vinyl cut out sticker. But it's a good controller. I just don't think it's worth 300+ without mods.

Reason I chose this business:

The designs were cool but put on underwhelming

Value
Quality
Thumbnail of user robertb2182
1 review
0 helpful votes
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December 8th, 2014

Site is set up very nice. Easy to use. Chat Support quick and helpful.
Now i just have to wait and see if Rush Processing and expedited shipping pay off and i get it before Christmas for my son

Thumbnail of user juanm560
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase
• Updated review

I got my controller on time, but with a function error, I open a service ticket where they sent me the means to ship it for free, so they fix it and send it right back very fast... awesome

Great

Reason I chose this business:

Because is my second controller

Service
Value
Quality
GREAT PRODUCT
January 3rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Gratis reviews

Thumbnail of user joem996
1 review
0 helpful votes
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January 30th, 2014

I have been looking for a xbox 360 controller that has "fast reload & run fast". I hope i am pleased with your controller. Look forward to receiving it soon.

Value
Shipping
Quality
Thumbnail of user mariam2846
1 review
0 helpful votes
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April 7th, 2022
Verified purchase
• Updated review

Would have like the option of shift paddles for PS5. No option available for shift paddles so I got the 4 remappable buttons on the the back. Remapping is so easy and the controller is very responsive! I'm very happy with my purchase.

Reason I chose this business:

I had bought a scuf controller before and I didn't even have the controller for a month when I started experiencing problems with it. So through a friend I heard about evil controllers and decided to give it a try. I also liked that the company is based here in Arizona.

Value
Quality
Would have like the option of shift paddles for PS5
February 15th, 2022
Verified site experience
• Previous review
Thumbnail of user michaelg1499
1 review
0 helpful votes
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November 7th, 2014

It has been easy to navigate the site and very helpful being able to see what each addition to the controller will look like before I make my final decision.

Thumbnail of user eduardor70
1 review
0 helpful votes
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March 29th, 2015

I was able to make a purple controller! My fav color :))

In all seriousness, the controller plays and feel like a Microsoft stock controller. Evil controllers are top shelf quality!

Value
Shipping
Quality
Thumbnail of user jamieh134
1 review
1 helpful vote
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January 12th, 2018

I spent a lot of time determining where I wanted to order a custom controler from. I hear Evil Controlers was "the best". So I decided to order my controller from them. Ordering online was simple and easy. My control arrived me sooner than I expected but that is because they controller did not have the customizations that I ordered. I attempted to contact customer service multiple times by phone by email and by Facebook. I was unable to get a hold of them to resolve the situation until about 3 or 4 days later. The basically said sorry you can ever refund or you can return it and they can fix it. I asked for a refund. I shipped the controller back two weeks later I received my refund and it wasn't even a full refund. I am highly just satisfied with the service I received from evil controllers and I will never order from them again.

Thumbnail of user gacems
1 review
0 helpful votes
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July 28th, 2014

Perfect, everything is smooth. Except I would like more information about the great "mod" you propose for Xbox one and Dualshock 4 directly by placing my mouse selecter on it. And it would be great if we could reverse choice easily on the controller creator. For exemple, if I choose to add my gamer tag and i toggle the box for it, I can't reverse my choice and I have to create a whole new controler in order to erase the id tag and such. Except for that, perfect.

Thumbnail of user stevenc2637
1 review
2 helpful votes
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October 7th, 2023

My son bought me a one handed controller and it doesnt work as advertised he attached it to my existing ps4 controller and it would not work not worth the $99.00 he spent on it. I hgad a stroke and only have use of right hand now and he bought this with his own money. What a dissappointment

Products used:
nothing

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user justinl329
1 review
0 helpful votes
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March 12th, 2014

I always wanted a remote like this. Your website made my dreams come true thank you so much and am so ready for it to come thru the mail. Cant wait to use it.

Thumbnail of user bryanp114
1 review
0 helpful votes
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May 27th, 2014

Customer service was fabulous answered my many questions very willingly and politely. Controller was easy to make and I got what I wanted can't wait til I get it hopefully the shipping is quick!

Thumbnail of user shawne180
1 review
0 helpful votes
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July 10th, 2022
Verified purchase

Quick and easy. Was surprised at the price to repair being out of warranty. Great customer service and simple. Only wish I would've received the box for the controller that I sent it in.

Service
Value
Quality
Thumbnail of user codyh70
1 review
0 helpful votes
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November 11th, 2013

Very nice, easy to use the site and I'm looking forward to getting my controller. If it does come out looking fantastic and everything, i will for sure purchase more products from your site.

Thumbnail of user dakotaa7
1 review
0 helpful votes
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December 9th, 2016

Pretty amazed to be honest it even came earlier than it said, and everything worked great although it did take me awhile to get the hang of but overall I really like using it.

Value
Shipping
Quality
Thumbnail of user kyleg109
1 review
0 helpful votes
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September 14th, 2014

Shopping experience was amazing, have a few questions about the xbox 1 send-in option that i could not easily find, such as what address do i send it to and do i have to pay for shipping etc?

Thumbnail of user haydenf13
1 review
0 helpful votes
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August 17th, 2016

My controller came broken in many different ways but no worries because I had a warranty they charged me 20$ for repairs and took 2 months to fix the controller. I spent $175 on my original Controller d
For that much I shouldn't have to deal with this, if my mods do not work on my fixed controller that is being shipped/doesn't work I will be very unsatised and I won't want to have to spend another $20 to fix! If you need to contact me I would rather you detect message me on Instagram my name *******@NahLandBeyond I have almost 2.4k

Thumbnail of user michaelp1464
1 review
0 helpful votes
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February 17th, 2016

Everything seemed to be professionally given as an easy access to creation which was very satisfying and hope new colorways come about for controller color selection.

Thumbnail of user jasony68
Helen I.
1 review
0 helpful votes
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April 4th, 2015

Site is good, though there's no "none" button in the mods section when building your own controller. This makes it so that if you click to add a mod, you cannot deselect it.

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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