• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,904 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user thomasf434
1 review
0 helpful votes
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January 31st, 2020
Verified purchase
• Updated review

After 3 battle beaver thumb sticks went to crap in a very short time I switched to evil and WOW huge difference in response time just happier then pig in sh! T thank evil u rock!

Value
Shipping
Quality
Good
January 21st, 2020
Verified site experience
• Previous review
Thumbnail of user davidb3125
1 review
0 helpful votes
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December 27th, 2014

Good but there needs to be an undo button for some of the creation features and some colors don't seem to be present even though you can get the controller in that color (yellow for example).

Thumbnail of user marya1074
2 reviews
0 helpful votes
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June 11th, 2014

I thought what a scam when I "liked" this company on Facebook for 5% off and after I "liked" it I was told it had to be on$100.00 or more. Didn't like feeling taken advantage of.

Thumbnail of user jonathant166
1 review
0 helpful votes
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December 20th, 2014

Great! It was fast and easy. I'm also impressed with how fast the controller designer is. Although, it has some bugs in the mobile app where some of the colors that I select won't show sometimes.

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Quality
Thumbnail of user alexd348
1 review
0 helpful votes
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March 25th, 2014

Well once I came upon this site I felt quite aroused. Could be because of the amazing web design, but mainly because of these toasty wool socks. Show me Show me baby. I'm tired of getting caught UP in those one night affairs. All I really need is somebody who will ALWAYS be there(evilcontrollers). Don't you promise me the world. All that I've already heard. This time around for me baby actions speak louder than words.If you're looking for devotion talk to me Come with your heart in your hands Because my love is guaranteed. SO EVIL IF YOU WANT ME YOU GOT TO SHOW ME LOVE WORDS ARE SO EASY TO SAY YOU GOT TO SHOW ME LOVE ;)

Thumbnail of user markh1267
1 review
0 helpful votes
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October 15th, 2013

Great website... easily accessible and images are spot on. Other websites (and yes I was shopping other sites :) did not give me the real time images like yours... that alone sold me.

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Thumbnail of user dylanm95
1 review
0 helpful votes
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November 16th, 2013

I was told you could put custom logos on the controllers as well. If it's possible, could you please have D. W. S. On the back somewhere. Doesn't matter how big, thanks!

Thumbnail of user jackm449
1 review
0 helpful votes
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February 21st, 2014

My shopping experience was great! You guys have the best prices and the first to have a build your own section for the xbox one. Would definitely buy from you again :)

Thumbnail of user paulad167
1 review
0 helpful votes
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December 18th, 2013

So far so good! If I get this by Christmas, I'd give it 10 stars!
Thank you! It was very easy to order from this site. Only a couple very minor issues.

Thumbnail of user kenh483
1 review
0 helpful votes
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January 31st, 2017

I have a controller from these guys i bought on amazon over a year ago and its has never once given me problems. I love their product and will recommend them always.

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Quality
Thumbnail of user brado34
1 review
0 helpful votes
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March 17th, 2014

Would have liked to buy more than one controller, but they are just too expensive to be able to do that. Four controllers would cost the same as nearly four Xbox consoles.

Value
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Quality
Thumbnail of user quins3
1 review
0 helpful votes
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December 12th, 2014

I did this from my phone. This was stupidly easy, and I can't wait to see the look on my gift recipients face when they open up their custom controller on Christmas

Thumbnail of user collinf34
1 review
1 helpful vote
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July 12th, 2021
Verified purchase

I had a custom-made controller took a while to get here on first use the left joystick broke. I contacted support and after a month was told to send it back and they will fix it another month goes by I finally get it back and the problem is still there I contacted them again and just ask for a refund and was denied that and told just send the controller back one more time and they will make sure that everything is replaced new. Two more months of waiting finally I message them asking where the heck the controller is and they say it was delivered when it definitely wasn't. Saying that it must have been stolen when I had did all my Christmas shopping through Amazon and never once have had a package come up missing even received multiple packages that day it was supposedly delivered. Now they are telling me that there's nothing that they can do can you contact local law enforcement. If you get in contact with a guy named Jacob he has absolutely no help. This is ridiculous being robbed by this company that has no interest in making right for their wrongs. Truly disgusted the one time I decide to do something for myself and I picked this company and very poor customer service and faulty product. I have requested a manager and have been related messages from them instead of being in contact with the manager myself. I will be trying to find out further on how to get my money back. Very disgusted this company used to be better

Reason I chose this business:

Heard alot of good stuff

Tip for consumers:
Don't bother. Customer Service is trash. Refuses to handle the situation

Products used:
Xbox one custom controller.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamc543
adam c. – EvilControllers Rep

Hello Collin,

As mentioned by our customer service rep we are in contact with USPS to confirm that the package was delivered to the correct address using GEO location. If for some reason the package was miss-delivered there is more we will be able to do, but as of now, the package is showing it was delivered on DEC 1st. We have informed you that if you feel the package was stolen you can contact your local authorities or contact USPS Inspection services so they could have looked into the manner, but you are refusing to do so.

We have provided you with multiple options which you are refusing to take advantage of and we are now filing a claim with USPS on your behalf. Once we get more information from our USPS rep and the claim, we can take further action from there. As we were just made aware a month after delivery that you did not receive the package we are taking every avenue we can to ensure it was delivered properly and rectify the issue if it was not. Once we receive more information our customer service reps will be in touch to provide you with that information.

Regards,

Thumbnail of user timx3
1 review
0 helpful votes
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May 8th, 2015

I bought the zebra controller for my girl friend (unmoded) used it for a few months then decided to send it in and get it moded. When j got it back it was awesome so I bought one for me the very next day! I customized it exactly how I wanted it and got the v3 mod done, I did fast processing and two day shipping, inhad the controller in 3-4 days flat. It was quick and very well built. I was surprised with the speed I got it and the quality. I haven't had any problems with it and it is awesome! I love the adjustable rapid fire for my MK14 on AW. It did cost a little extra to get it so quickly but well worth it. Even without doing speed shipping we got my girl friends in 7-10. I'm just impatient, but if you get the controller you'll see why;-)
Thanks evil!

Service
Value
Shipping
Quality
Thumbnail of user jasonh1327
2 reviews
0 helpful votes
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September 18th, 2021
Verified purchase

I had a moddedzone controller for my ps4 and it worked better as far as building on fortnight it was more smooth and flawless. There's a slight delay with the evil controller building mod. Also there's not aimbot or aim assist for fortnite. I had aim assist with moddedzone. I paid about $75 dollars more more the evil controller and it's not worth it. Needs aimbot and I'd be happy and deal with the delay on the builds.

Reason I chose this business:

Only place who had modded PS5 controllers.

Value
Quality
Thumbnail of user kylel136
1 review
0 helpful votes
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January 6th, 2015

Ive always bought my modded controllers here and its speechless how great you guys do ( 1 issue on my last controller my wireless headset adapter would not go into the controller)

Thumbnail of user johnb3583
1 review
0 helpful votes
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August 24th, 2014

Not good, Delayed delivery & not good servcie wont use them again, my son said it wasnt the correct colour of buttons that we ordered & I said if we send it back it would probulary take a few months for the correct one to arrive, he is 10 years old & this was a birthday present which didnt arrive on time for his Birthday, very disapointing as it was ordered ahead of time.

Service
Value
Shipping
Quality
Thumbnail of user callmenobodyo
1 review
0 helpful votes
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March 10th, 2015

I tried to tell their customer service department that they really don't want me answering this survey, and I don't want to either... but if you will Stop asking, I will tell you that This Particular Evil Controller DOES NOT WORK! It doesn't work, not even a little bit, Not at All! The only reason I haven't returned it is because then I wouldn't have even a regular controller to play with, and it'll do that much at least... To be fair, the 360 Rapid Fire that I bought at the same time works Great without any issues! But this one for the ONE Does Not! Now please stop asking me...

Service
Value
Shipping
Quality
Thumbnail of user aarons317
1 review
0 helpful votes
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June 28th, 2016

The set-up and process of building controllers & the "help you shop" feature so badass. Went on this to browse and spent almost $200 because of how amazing and easy everything looked and was lol

Thumbnail of user seanc275
1 review
0 helpful votes
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March 14th, 2015

So far, so good. Web site could be more intuitive in a few spots if you choose to remove a choice, but I finally figured it out when adding/deleting to figure out what I wanted

Thumbnail of user marthan783
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

It was really easy to use with my hand but the cord was touching my neck every time I played with my chin.

Thumbnail of user davids2742
1 review
0 helpful votes
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January 28th, 2014

The Controller looks amazing and quality is perfect.
Order and delivery were done quickly. Thanks for the great Controller.
All new Controllers will be ordered at Evilcontrollers

Service
Value
Shipping
Quality
Thumbnail of user davidy165
Helen M.
1 review
0 helpful votes
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July 12th, 2014

The only reason I did rate higher was while going through the controller creator there were times when there was no information about individual upgrades on screen.

Thumbnail of user gannons2
1 review
0 helpful votes
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September 8th, 2020
Verified purchase
• Updated review

Quick, Easy and concise. Every step was explained. Only thing I would change is in the creation process every step has a price except the faceplate customization.

Reason I chose this business:

Saw a review on YouTube for modded Controllers and decided you guys were the best

Value
Shipping
Quality
Quick, Easy and concise
July 30th, 2020
Verified site experience
• Previous review

Quick, Easy and concise. Every step was explained. Only thing I would change is in the creation process every step has a price except the faceplate customization.

Reason I chose this business:

Saw a review on YouTube for modded Controllers and decided you guys were the best

Thumbnail of user matthewr267
1 review
0 helpful votes
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December 20th, 2014

Loved the creator. Wish i had some more info on the things im putting on it that cost more. But still amazing. Once i get my hands on it ill sure to put up a review! Marry Christmas!

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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