• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,904 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user cyrill24
1 review
0 helpful votes
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June 6th, 2021
Verified purchase

Unfortunately, the controller I received have error/defect:

-The Trim color is standard Black, in fact I order a white Trim color at $19.95. See picture below
-The L2 Tactile trigger seems loose, there is a 3 mm travel before I can hit the click button when I press L2. With tactile trigger R2 I can hit the click button straight on pressing R2 which feels right to me. I believe L2 Tactile trigger has a defect, what do you think?

I must admit I am bit disappointed with the current built of my PS5 controller, for a controller paid at total $350.63 I wasn't expecting these errors. I mean I had such an amazing built when I order my Dualshock 4 (Order #*******471), I am quite surprised by the built of this PS5 controller from your hand.

not yet received a response

Reason I chose this business:

My previous purchase at Evil controller was amazing

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Value
Quality
Thumbnail of user jesseb272
1 review
0 helpful votes
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December 20th, 2013

Saw ur controlers and theyre awesome! Exactly what ive been looking for! The website is actually really easy to use and make what u want. Nice job guys :)

Thumbnail of user peterl522
1 review
0 helpful votes
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January 7th, 2020
Verified purchase
• Updated review

Very good and fast service delivery to me was one day amazing the flaw was setting it up it was difficult even with watching videos but good controller the mods are a dream

Reason I chose this business:

Saw a video looks awesome

Service
Value
Shipping
Quality
Very good and fast
December 25th, 2019
Verified site experience
• Previous review
Reason I chose this business:

Saw a video looks awesome

Thumbnail of user lews20
1 review
0 helpful votes
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November 27th, 2014

After reading the reviews, i was skeptical about ordering. But given the site creation process and being able to see exactly what i'm ordering, i took a chance. I hope i'm not disappointed.

Thumbnail of user hungoverflipk
1 review
0 helpful votes
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May 18th, 2014

The controller I ordered looks and feels great... I loved it so much I'm going to try the send in service and custom my other controller but this time with the master mod...

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Value
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Quality
Thumbnail of user cdrov
1 review
0 helpful votes
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January 30th, 2015

The shopping experience was fast and I customized my controller within less than 5 minutes. But then again I was browsing this website for months till I decided to buy a customized controller.

Thumbnail of user ericm542
1 review
0 helpful votes
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September 13th, 2014

Quick and easy, ive been looking for a lefty controller since my accident, i lost all my fingers other than my thumb on my right hand and ive wanted to get back into gaming again and now i can

Thumbnail of user daltong18
1 review
0 helpful votes
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June 19th, 2014

It was easy and a lot of options... Its hard to figure out and u should just send the directions with the controller but I like u guys and u got my business

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Value
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Quality
Thumbnail of user nickj133
1 review
0 helpful votes
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April 8th, 2014

The 5-7 day period it took to process my order was to long and was not clearly stated at the checkout. I thought I would get my product sooner but had to wait longer than expected

Value
Shipping
Quality
Thumbnail of user seanv35
1 review
0 helpful votes
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January 19th, 2016

1) tried using promo code over the weekend and it did not work
2) disappointing that you do not allow promo codes and rewards points on the same purchase, kinda negates the point of getting rewards.

Thumbnail of user laynem10
1 review
1 helpful vote
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April 13th, 2020

This controller is great! For 3 months. Then it breaks. If yours lasts much longer, consider yourself lucky. I'd read several reviews saying the durability was a huge issue with them only lasting a few months, and I wish I had listened.

Here's how my experience has gone:
Placed an order in July. Received the controller in August (around 1.5 months later, which is reasonable-ish)
Worked great until November, and then I had 1 paddle go out with another one going out.
I sent it in for repairs, which they have great warranty for. But sadly, the reason they probably have this warranty is because deterioration and issues are commonplace and expected.
I did not get my controller back until the end of Januarythis repair process took 2 months.
Got the controller back, and I've put minimal usage on it until recently, and now (March), my controller is short circuiting and none of the paddles work and are unable to be remapped.

It's entirely frustrating to invest so much money and get such little quality. I purchased a skin, new directional buttons, new input buttons, tactile triggers, and the SHIFT paddles.

Overall, the durability is a joke. Don't invest in the shift paddles unless you want to get stuck in the same cycle of breaks and repairs like me. I do love the tactile triggers, they're great. Maybe the buttons are more durable than the paddles? Lastly, I will at least give some credit, as they may have slow timetables but their customer service is helpful and friendly.

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ashleyt199
1 review
0 helpful votes
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November 28th, 2014

I was fairly frustrated while trying to create my controller... couldn't figure out how to remove options after I had selected them and certain things weren't very clear

Thumbnail of user williamw4020
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

I did not enjoy this experience at all. The order form was clunky and somewhat difficult to use, which may just be user error I will admit. But the fact that it let me "complete" my order w/o an email entered into the required field is a little more than annoying. That mistake led to almost a week of waiting for an order that was never going to be filled and I didn't even find out it wouldn't be filled until I messaged the support team a couple times. Then once I had the form filled out properly and made my order I never once received a confirmation email and had to email the support team several times to find out why my order was on hold. Eventually I was told there was no reason and that my order had been moved forward. From the time of order to delivery I didn't receive any email or status updates, save the one that asked for several times. Overall the order process was not great and now my controller will not stay connected via bluetooth to my PC. Honestly would not recommend this Evil to anyone I know at the moment.

Reason I chose this business:

I choose Evil to try something new in the hopes of getting a high quality product.

Thumbnail of user robertv1755
1 review
1 helpful vote
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February 7th, 2024
Verified purchase
• Updated review

After significant confusion - admittedly by my own misunderstanding, Adam patiently answered all my questions and ensured my order was accurate.

Reason I chose this business:

Reputation for durable goods.

Unable to get discount code to work
February 23rd, 2024
Verified site experience
• Previous review

Unable to get discount code to work - 14.95 surcharge added to total at checkout for reasons still unknown to me.

Thumbnail of user natem61
1 review
0 helpful votes
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February 3rd, 2014

10 bucks to ship an already overpriced faceplate is way too much the only reason i am buying it is because it is a gift if it was for me i wouldnt have payed anywhere near $**.**

Value
Shipping
Quality
Thumbnail of user sidneym144
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Love this controller it's very op, very much worth the price, I love all the customization options aswell. Also 10/10 customer service these guys are very understanding and helpful!

Thumbnail of user damianc81
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

This was the best controller I've ever had! The 4 paddles are so perfect for my fingers to click comfortably! 10/10 I would recommend the paddles over the buttons!

Reason I chose this business:

Fast build time and more options to choose from.

Value
Quality
Thumbnail of user geraldl138
1 review
0 helpful votes
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September 22nd, 2014

Site was very easy to navigate, i found exactly what i was looking for.
Thank you evil controllers for allowing me to gain an unfair advantage over the competition.

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Value
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Thumbnail of user ryand334
1 review
0 helpful votes
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June 22nd, 2020

X button circle button triangle button have to be smashed down to operate a week old never dropped I don't eat food While I play I wash my hands so there's no dirt in it this controller is garbage I spent $300 for a week old controller no longer is a good I'd rather have a scuff controller

Thumbnail of user tomg1003
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Jacob and the accessibility team were great to deal with, responsive to emails and made the controller exactly how I wanted it, quickly. 100/10 recommend.

Reason I chose this business:

I used Evil for me accessible ps4 controller and I needed the same but a ps5 version. Evil are simply the best in the business, that’s why I chose Evil.

Value
Quality
Thumbnail of user aleksanderf6
1 review
0 helpful votes
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July 5th, 2014

Buggy and confusing selection panels for custom controllers. Had to restart alot of times because I couldn't remove a product that I wanted to see how looked!

Thumbnail of user aprilm441
1 review
0 helpful votes
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December 4th, 2013

My shopping experience was fast and easy and my dad is going to love his new controller he said everyone has recommended it to him! I cant wait to see his face when he opens it Christmas morning!

Thumbnail of user irenes135
1 review
0 helpful votes
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January 3rd, 2015

Ordered this for my grandson for Christmas- he was thrilled upon it's arrival - he is now glued to his gaming system more than he was before! Thank you for your expert services.

Value
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Quality
Thumbnail of user waltert70
1 review
0 helpful votes
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November 15th, 2013

It was quick easy, i was able to find something for my niece for her birthday. I hope that the delivery goes just as smooth as the buying and choosing methods were.

Thumbnail of user lindah1084
1 review
0 helpful votes
  • Send Message
March 10th, 2015

It seems to be straight forward, the only error I think is my mistake! Its my address, I am in the UK but CA kept appearing! Hopefully it wont be a problem,

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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