• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,904 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user lidiam16
1 review
0 helpful votes
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January 23rd, 2014

This is the second controller we have ordered from you. Great experience. Wont order from anyone else. Customer service is just as important as a great product.

Thumbnail of user cynthiae80
1 review
0 helpful votes
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December 23rd, 2014

A lot of choices for customized controllers. Arrived well within the stated delivery time for a customized controller. Very safely packaged. Would order from Evil Controllers again.

Value
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Quality
Thumbnail of user myronp13
1 review
0 helpful votes
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March 16th, 2015

Thought the prices were cad and were shocked when they converted after checkout. Really wanted the controller i made and was excited so i purchased it anyway..

Thumbnail of user jaimej24
1 review
0 helpful votes
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November 28th, 2013

Thought your website design was really slick and I especially liked your controller creator. Also, I'd like to clarify that I heard about your website through Kotaku.

Thumbnail of user jennax
1 review
0 helpful votes
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May 22nd, 2014

These questions were asked after I placed my order. I can't truly evaluate this company until after I receive the controller so this is a bit misleading.

Thumbnail of user karolt3
1 review
0 helpful votes
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December 22nd, 2013

I ordered the controller with all the modifications my Grandson requested and it was simple even for me to get through the several screens to customize it.

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Thumbnail of user paull586
1 review
0 helpful votes
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April 18th, 2014

It was good, the live chat appeared to be a bot though, would have preferred a more personal experience. Prices could be a tad lower, though i understand it is a premium service.

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Quality
Thumbnail of user kylee62
1 review
0 helpful votes
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October 20th, 2015

Prices were a little much but as far as overall selection available, blows other competition away. If not for the coupon I don't know that I would pay that much for a controller.

Thumbnail of user karir27
1 review
0 helpful votes
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December 31st, 2014

It was fun being able to create my own controller! The only thing is that the same colors don't really match with the signature Evil Controller. But other than that it was awesome!

Thumbnail of user paulg694
1 review
0 helpful votes
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January 28th, 2014

The checkout process failed many times. It just froze at the billing details screen when trying to go to the shipping details screen. Not sure whether it was your site or my technology...

Thumbnail of user xeniar3
1 review
0 helpful votes
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December 11th, 2014

Very quick and easy. I like the site layout. A little bit disappointed that the bullet buttons were out of stock but other than that I do like this site.

Thumbnail of user alexanderf79
1 review
0 helpful votes
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August 26th, 2015

I love this site and the look of the controllers. This order is my first one, but I am sure the quality will be top notch, and I plan to by more controllers in the future from here.

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Quality
Thumbnail of user julietes
1 review
0 helpful votes
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December 10th, 2013

Its taken us around and hour to place this order, had to change names and cards. Took 2 people to place the order. At first shipping was free and by the time we finished there was a charge.

Thumbnail of user matthewz41
1 review
0 helpful votes
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March 15th, 2014

It was good i used this site when i first got my xbox 360 and loved the controller now that i have the xbox one i am excited to experience a evil controller like i always have

Thumbnail of user garyw422
1 review
0 helpful votes
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November 29th, 2013

Amazing! I love how i was able to customize exactly what i wanted as well as getting to visually see every step! Great website I will definitely be back.

Service
Value
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Quality
Thumbnail of user alyssad26
1 review
0 helpful votes
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June 12th, 2019

They sent us a defective controller and we sent it back to get fixed... and now THEY NEED $15 TO SEND IT BACK TO US EVEN THOUGH THEY SENT US A DEFECTIVE CONTROLLER IN THE FIRST PLACE.
Literally go anywhere else. This company sucks and so does their customer service.

Thumbnail of user bradleyf48
1 review
0 helpful votes
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February 16th, 2022
Verified purchase
• Updated review

I love shopping on here and love the opinion to make payments I ordered a evil controller a long time ago and as of 2022 I don't have the options like u did on the PS4 and Xbox where u can get sensitive triangle square circle X and the mods arnt really usable on war zone or the new call of duty's like fast reload and so on they can only be use with the older games I love evil controllers but it needs a big update to where u have everything if your paying 300 to 400 for a controller

Reason I chose this business:

I have had them before and there Great

Value
Quality
So far evil has been the best at everything customer...
August 22nd, 2014
• Previous review

So far evil has been the best at everything customer service it wonderful and love all the products

Service
Value
Shipping
Quality
Thumbnail of user annes549
1 review
0 helpful votes
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March 15th, 2014

Quick and straight to the point information provided
Shipping was faster than expected
Looked exactly like the pictures on the website
Better real life!

Value
Shipping
Quality
Thumbnail of user larrym919
1 review
0 helpful votes
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January 25th, 2021
Verified purchase
• Updated review

My dad is missing a hand. He really enjoyed it. The only problem he was is that their isn't a way to brace the controller for the non-digital appendage to press the left stick.

Reason I chose this business:

Only people who make controllers for people with disabilities (as far as I know)

Value
Quality
Very easy!
November 27th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Only people who make controllers for people with disabilities (as far as I know)

Thumbnail of user trentonh45
1 review
0 helpful votes
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February 3rd, 2023

I don't recommend unless you don't mind waiting, I ordered my controller with the quickest shipping method and the rush order, and it's been over a week and it's still not on the way.

Thumbnail of user seanm512
1 review
0 helpful votes
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August 30th, 2014

I liked how their was a picture for every change that I made to my controller as I made it. Also the response time to the question I had via e-mail was very fast.

Value
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Quality
Thumbnail of user timothyw170
1 review
0 helpful votes
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December 15th, 2015

The text on the controller was a little hard had to reset controller a few times but i got it down, over all a lot to customize and was very pleased with the prices

Thumbnail of user federicok6
1 review
0 helpful votes
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December 13th, 2015

It shows very well what you want to buy. It makes the process of buying it really fast and the controller looks awesome. Hope to buy something more in the future

Thumbnail of user antonh26
1 review
0 helpful votes
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January 5th, 2014

Complicated, and xbox 360 controllers are originally white and not black. You should keep that in mind, beacause it's impossible to buy a white one from you.

Thumbnail of user matthewc948
1 review
0 helpful votes
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April 21st, 2021
Verified purchase
• Updated review

Love the customization available with you guys. Warranty is relatively pricey, but the controller and experience with it is amazing. So it's definitely worth it.

Had to buy a new controller because I didn’t have correct warranty from my 1st controller but that’s on me for not getting it.

Awesome response from Evil to give me a deal on my next one because of my mess up. ✌️

Reason I chose this business:

I enjoy the feel of these controllers with the extended joysticks; precise aim and movement. The customer service is great as well!

Service
Value
Quality
Love the customization available with you guys
February 5th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I enjoy the feel of these controllers with the extended joysticks; precise aim and movement. The customer service is great as well!

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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