• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,903 reviews

4
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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user calvinc248
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

Very good controller, will buy again thank you so much

Thumbnail of user ryanc764
1 review
0 helpful votes
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January 25th, 2021
Verified purchase
• Updated review

Website is easy to use. Customizable options are fantastic. My controller arrived on time expected on rush. Well done

Reason I chose this business:

Quality over competition. Professional website. Custom options

Service
Value
Quality
Good website
December 4th, 2020
Verified site experience
• Previous review

Good website. First attempt to buy failed. Probably my phone refresh

Reason I chose this business:

Quality over competition. At least thats what my research says. Seems more professional than other sites

Thumbnail of user gerardh50
1 review
0 helpful votes
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November 17th, 2013

Just getting a basic for now but coming back to customize a PS4 one later. Really digging the customization.

Thumbnail of user julies851
1 review
0 helpful votes
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November 17th, 2013

Very easy to select controller and see customizations before purchasing. I know exactly what I'm getting and it's perfect.

Thumbnail of user hunterj15
2 reviews
0 helpful votes
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June 22nd, 2015

Quick, easy, I have bought 3 other controllers from you and I goldenrod be happier with the product. Thanks

Thumbnail of user liora1
1 review
0 helpful votes
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February 17th, 2015

Very easy and friendly interface, the only improvement I can suggest is to add an option to cancel tagline/graphic.

Value
Shipping
Quality
Thumbnail of user stevei223
2 reviews
0 helpful votes
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December 7th, 2023
Verified purchase
• Updated review

Made it work like brand new again and a great experience with customer service and support around great choice

Reason I chose this business:

By far best controller out there and i have went thru many

Pretty self explanatory
May 17th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Excellent warranty

Thumbnail of user jackb1919
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

I've been buying controllers through them for years now just because I love the quality of their builds and the feel of their controllers in my hand

Reason I chose this business:

The feel of the controllers in hand help with my experience gaming

Thumbnail of user don16
1 review
0 helpful votes
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October 6th, 2015

The controller's mod randomly turns on and ruins the controller. Sometimes if I press the B button it also activates my right bumper.

Service
Value
Shipping
Quality
Thumbnail of user williame327
Ruth F.
1 review
0 helpful votes
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December 20th, 2013

A great website to buy or make your own controllers, was a quick and easy process too! Def gonna make another controller sometime

Thumbnail of user chriss1650
1 review
0 helpful votes
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February 21st, 2015

It was fast, simple, and they had exactly what I wanted and more. Evil Controllers is my go to place for new controllers!

Thumbnail of user collinm57
1 review
0 helpful votes
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December 28th, 2014

Its an easy to use site. Cant wait to get my controller. I will probably make a youtube video with my capture card.

Thumbnail of user jeffs874
1 review
0 helpful votes
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May 17th, 2014

I think you could make it easier to understand how to apply options and explain in detail how each option affects the controller.

Thumbnail of user doriang17
1 review
0 helpful votes
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May 5th, 2017

So far so good. We will see how they ship. Says 1-2 days and I'm ordering on a Friday so let's hope Monday

Thumbnail of user jayk227
Brenda U.
1 review
0 helpful votes
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September 28th, 2014

It was great the site is very easy to navigate, the customization options are perfect and it's not as expensive as I anticipated

Thumbnail of user randallh94
1 review
0 helpful votes
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September 22nd, 2014

Love the creator its just so expensive it says the logos are free but there actually a extra 30 dollars just for one

Thumbnail of user firozk11
1 review
0 helpful votes
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September 27th, 2015

No one ever responded to a question i asked nearly a week ago. So now i'm making a purchase hoping it works out

Thumbnail of user jimf731
Eric B.
1 review
0 helpful votes
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February 11th, 2014

Great, Ordered from you guys in the past, no problems. Except the controller stopped working after awhile.. Wish you still had instructional videos.

Thumbnail of user stevene171
George T.
1 review
0 helpful votes
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December 12th, 2014

Great. Please don't save shopping carts forever. Logged in placed an order, and found an item that I added to carts months ago.

Thumbnail of user neilt61
1 review
0 helpful votes
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January 19th, 2014

There needs to be a better way for canadians to get cheaper shipping and no duty taxes on top of the shipping cost?

Thumbnail of user angelr618
1 review
1 helpful vote
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February 16th, 2024
Verified purchase

It gave me the ability to game and bond with friends and family.i love it so much thank you

Reason I chose this business:

It looked interesting and I'm an amputee

Thumbnail of user andrewk331
1 review
0 helpful votes
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December 1st, 2014

Not happy about getting declined when i tried to use my credit card on my sons account. Lucky paypal worked or i would have not made the purchase.

Thumbnail of user rokp4
1 review
0 helpful votes
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September 2nd, 2014

Great experience. But I'm from far away, so shipping costs to my country are too great for me to buy items from your store on a regular basis.

Thumbnail of user trishb54
1 review
0 helpful votes
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November 30th, 2014

I wanted to use my discount coupon and points but don't know how. The website did not offer it... otherwise it was a great experience, easy to use.

Thumbnail of user samm408
James B.
1 review
0 helpful votes
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March 1st, 2015

Very easy was able to make my dream controller not so easy with my phone would be nice if you had a mobile version but still easy enough

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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