• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,902 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user markm1591
1 review
0 helpful votes
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October 8th, 2015

I am happy with my purchase. This is my third controller I have purchased. The only CON, no instructions for the programming were included.

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Quality
Thumbnail of user adrians134
1 review
0 helpful votes
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June 16th, 2014

Had trouble paying with my card, had to deposit funds into pay pal account, would have been easier if I could use my card

Thumbnail of user brandonk133
1 review
0 helpful votes
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August 4th, 2014

I have bought from this site before on a different account, and I think you are all great! Great shipping, great product! Everything Perfect!

Thumbnail of user kirstens66
1 review
0 helpful votes
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June 15th, 2015

Need to communicate quicker with customers; people will wait -- but you need to tell them there is a delay, and not just ignore them.

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Thumbnail of user anthonyf921
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

Great they got me back to gaming after my accident when I thought it was no way for me to play a gaming console

Reason I chose this business:

One handed controller

Value
Quality
Thumbnail of user armenm4
1 review
0 helpful votes
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February 17th, 2014

Evil Controllers is a great website! When I customized my controller i was shocked to see the low price compared to the other websites.

Thumbnail of user buzzya
1 review
0 helpful votes
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June 18th, 2014

Thank you Evil controllers I have talked to 5 of my friends and they are making their controllers right now!
Thank you so much!

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Thumbnail of user ramont13
1 review
0 helpful votes
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May 26th, 2014

Fast and easy. What more could you ask for! Hopefully they can get more colors for the shells and LED. But overall great experience.

Thumbnail of user biagioc10
1 review
0 helpful votes
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August 15th, 2015

I have looked on a lot of different websites to try and find a good one to customize your own controller and I found that this one was best by far.

Thumbnail of user wadeb41
1 review
0 helpful votes
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January 8th, 2019

First of all, I'll try to be honest, short and sweet.

I purchased my controller about a year ago and all seemed to be fine for a few month or so. The paddles worked, button/thumb stick feedback was great, although the controller did feel a little light and almost cheap.

3 months into it, a few buttons started sticking, so I contacted customer service and had to get it repaired. 2 weeks go by and I receive my controller again and it works!

Fast forward another 2 months, and I begin to run into some issues with the triggers/bumpers not responding when pulled. I contact customer service again, they have me send in the controller, and blah blah blah I get it back 2 weeks later (I purchased the 12 month warranty).

To be honest at this point I stop playing with my shift controller just because it's caused issues and problems. Another 4 months go by and I start playing again with it, and yet again I run into issues with the buttons sticking as well as the thumb sticks getting stuck forward. Customer service, send it in, get it back 2 weeks later...

After I received my controller for the 3rd time getting repairs in less than a year, the left thumbstick does not work at all. I contact customer support and they say that is apparently party of "thumbstick drift" which they do not cover, and would charge me $60 to repair (on a controller that I paid over $200 for). I'm not sure why that is considered under thumbstick drift, but the fact that the controller has had to be sent in 3 to 4 times in less than a year for repairs shows that it is a low quality controller.

I have asked for a refund or repair, and they refuse to do so now without me paying. Overall, I like the idea of this controller, however it is very low quality and by no means would recommend it. Unfortunately this was not a good purchase made, and please read this when thinking of purchasing their controllers.

Tip for consumers:
Low quality, and does not last very long

Products used:
Evil shift controller

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Thumbnail of user victorr314
1 review
0 helpful votes
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December 7th, 2013

It was very good because you can customisate the entire controller including the new generation ones

Thumbnail of user andrews735
1 review
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February 11th, 2014

Its beautiful. The controller creator is simplistic, but doesnt work very well on mobile. Otherwise beautiful.

Thumbnail of user michaelt2376
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase

All good, just wish you could position the bumpers on the back. With the way I hold the controller, the right bumper isn't very useful to me

Reason I chose this business:

Seemed to be the only ones with Ps5 controllers

Value
Quality
Thumbnail of user danac171
1 review
0 helpful votes
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December 4th, 2013

I really liked your custom controller creator. I had fun using the site with my husband and older son creating the perfect gift for my younger son.

Thumbnail of user tomm775
1 review
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November 13th, 2014

It was easy to see what all the options were. It would be nice to have more color options that matched between the sticks and buttons. Thanks

Thumbnail of user lindsayi6
1 review
0 helpful votes
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November 17th, 2013

Heard about it from an IGN video. So far it seems good, can't say much about the delivery time/ quality of the product until I receive it.

Thumbnail of user jamesz103
1 review
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May 22nd, 2014

I know it's Eco friendly... But for $200 you could include a manual... I don't have a printer so it's a pain to look up the controls

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Thumbnail of user williamq37
1 review
0 helpful votes
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May 4th, 2014

I am so happy I bought this controller, my buddy told me about this from experience and he loves his! So happy cant wait to get mine

Thumbnail of user anthonye225
1 review
0 helpful votes
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January 24th, 2015

Really good, love shopping on this website because its reliable and you get to build it to you standards

Thumbnail of user thomasv146
1 review
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March 22nd, 2015

Its a nice quick and cheap service, and with the 25% discount, this is the best controller shop ever!

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Thumbnail of user danm553
1 review
0 helpful votes
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December 7th, 2013

It was actually some game magazine I was flipping through and I saw evil controllers.
So far Im happy.

Thumbnail of user chrisy102
1 review
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December 12th, 2014

The site is great, love the selection this is definitely where ill be getting my controllers from now on.

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Thumbnail of user stephl30
1 review
0 helpful votes
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November 30th, 2013

Really pleased how the transaction went first class service.
From putting my order in to delivery was first class

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Thumbnail of user alexc511
1 review
0 helpful votes
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September 25th, 2013

I made the sickest controller. Thanks so much, if I ever need another controller, I'll definitely come back here.

Thumbnail of user traviss125
1 review
0 helpful votes
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February 29th, 2016

This is actually my second controller and i was very pleased with my first looking forward to this one

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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