• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 16 hours

Positive reviews (last 12 months): 78.7%
Positive
107
Neutral
12
Negative
17

Instant Feedback

3,902 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,714)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user cordd2
1 review
0 helpful votes
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August 16th, 2015

Customization is amazing. Kinda pricey but I will assume that it is the best on market.

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Thumbnail of user zacharym469
1 review
1 helpful vote
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June 25th, 2023
Verified purchase

Thus far i have purchased 2 controllers from this organization. The first time around i attempted to purchase an Xbox series X version, but received an Xbox one version. Aside from the incorrect version everything about my order was correct and i was incredibly happy with the controller. I paid for professional tension on the sticks and they were very tight and responsive, the paddles mapped and worked incredibly well and the triggers performed as advertised. I got the gold warranty on that product and after a year of heavy use i finally developed stick drift so i submitted an inquiry about how i could address that. After providing my order number, i was told i could trade in the controller and receive a $200 credit towards the next controller. I asked first how the reimbursement process worked via email and received a response that was vague in nature. I then requested a phone call for further clarification. And took time out of my day to take that call, and it never came. I decided to give them the benefit of the doubt considering that like any business they're subject to turbulent changes in staff and supply so communication isn't always perfect. Per their directions i purchased another controller, for context, i am a streamer and avid gamer and i rely on a proper controller. I spent $500 on the new controller. This included the customization options i wanted, the warranty, extra sticks, and grips as well as rushed processing and premium shipping. When i received the second controller, i got the series X version i ordered that time around and it looks amazing (although i think its odd we cant add black button options) however, the sticks are not pro tension as i requested and paid for, and i didn't receive the grips or extra sticks. I also wanted to get tactile buttons and triggers but I mistakenly did not pay for those. In either case, this now leaves me with no other choice but to ship the controller back to them to get the accommodations i want, and that still doesn't resolve the question as to how i may now apply the $200 credit towards my new purchase from the first controller. I simply want to ship the new controller back and have the sticks set for pro tension, and the buttons and triggers made tacticle, WHILE also shipping back the old controller in order to get the $200 credit applied to the new purchase. Even if this happens, the entire ordeal will still take a calendar month to resolve even with the fastest possible shipping as ive already waited 2 weeks, and i live in the continental United States. A phone call could have resolved all of this much faster, and it has still never happened. They haven't responded to my email either.

Reason I chose this business:

Paddles are more efficient than any other custom controller and the protension on the sticks feels great. The triggers are highly responsive as well.

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamy43
Robert A.
1 review
0 helpful votes
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November 30th, 2016

It was good! I have been wanting a modded controller for a while now so I'm very satisfied.

Thumbnail of user andrewh493
1 review
0 helpful votes
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December 22nd, 2013

It was pretty solid, however i couldn't use my credit card strictly i had to go through paypal.

Thumbnail of user isaacc47
1 review
0 helpful votes
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November 24th, 2014

Iiked the way you can create your controller, i was looking for something like this for some time.

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Thumbnail of user chrisc1184
1 review
0 helpful votes
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June 6th, 2014

I love the way u can design your controller. I'll be back when I need a 2nd one.

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Thumbnail of user tylera71
1 review
0 helpful votes
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March 21st, 2015

My shopping has been good just wish i had more money to get the one i realy want

Thumbnail of user thomasb1018
1 review
0 helpful votes
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March 28th, 2014

Bought a mode along time ago loved it but broke then got from controller choas and it sucks.

Thumbnail of user shaned217
1 review
0 helpful votes
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May 21st, 2021
Verified purchase

Quick fast and easy. Couldn't have it any other way. These guys are the best in the business.

Reason I chose this business:

Heard they were the best of the best.

Value
Quality
Thumbnail of user stepheniep4
1 review
0 helpful votes
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January 12th, 2014

I was looking for Custom PS4 controllers and stumbled across you and then BAM had my dream controller!

Thumbnail of user dillonc58
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

Evil is always great, evil controllers that is. Good stuff!

Reason I chose this business:

My little brother wants a modded controller, evil is the place to go with

Thumbnail of user vincentw321
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

Thanks, It was easy to order and understand.
The order came through in good time.

Reason I chose this business:

Lightweight

Thumbnail of user robinr270
1 review
0 helpful votes
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November 25th, 2013

IT WAS FAST AND EASY., BUT WHEN YOU WANT TO EDIT AN ITEM IN YOUR CART IT MAKES YOU START OVER, INSTEAD OF EDITING THE EXISTING ITEM

Thumbnail of user wyattt34
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

Ease of use website. Quick delivery. What more can I ask for?

Reason I chose this business:

I like the tactile buttons and I am dabbling with the tension of thumb sticks.

Thumbnail of user jessea426
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

Awesome site...easy to customize and looks great thanks guys

Reason I chose this business:

Just found out about this company and wanted to give it shot...

Thumbnail of user jamesq44
Kathleen C.
1 review
0 helpful votes
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October 8th, 2017

Alot of great reviews I'm seeing. Controller looks and sounds great. I hope it performs as well.

Thumbnail of user jasonk423
1 review
0 helpful votes
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November 11th, 2015

Great set up on the site just wish you guys had the bullet buttons for ps4 lol

Thumbnail of user dh437
1 review
0 helpful votes
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January 9th, 2017

Coupon code CC2016 did not work
Base price should be closer to regular controller price of 39.99

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Quality
Thumbnail of user koltonm1
1 review
0 helpful votes
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July 18th, 2014

Awesome, but i was hoping that i could have customized the d pad on my ps4 controller

Thumbnail of user jeffw397
2 reviews
0 helpful votes
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April 3rd, 2014

My Harley Davidson Fat Bob has SKULLS all over it Helmet also, so when i saw this ps3 controller, I had to have it!

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Thumbnail of user willise7
1 review
0 helpful votes
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August 19th, 2016

A bit expensive, but a lot of competitive options. Great for casual and ranked gaming!

Thumbnail of user nickv75
1 review
0 helpful votes
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December 24th, 2013

Very simple, just would have liked to customize the buttons on the Xbox One controller.

Thumbnail of user teddyh26
1 review
0 helpful votes
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December 28th, 2015

The controller is not worth the money I paid for it. Expected something much more

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Thumbnail of user brandond325
1 review
0 helpful votes
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December 15th, 2013

It was great how i got to customize my controller but a little to pricey

Thumbnail of user zachd29
1 review
0 helpful votes
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December 9th, 2013

Amazing customization options, I just wish there were some more options for xbox one controllers

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 16 hours

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