• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,905 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user morghany
1 review
0 helpful votes
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December 1st, 2014

Disappointed that I waited until black friday weekend to purchase a controller as a christmas present hoping for discounts only to discover that the Yellow Shell I had been hoping for was no longer available. Found suitable replacement

Thumbnail of user adams664
1 review
0 helpful votes
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April 7th, 2014

This is an amazing Xbox one controller, responsive and great feel in the hands. Customer service was great If you're contemplating buying one stop thinking and just do it. Simply put this should be the controller that comes with the Console.

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Value
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Thumbnail of user nickm839
1 review
0 helpful votes
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March 9th, 2021
Verified purchase

Experience has been positive. Due to covid it took longer to receive than normal.
The learning curve to use the one handed controller is steep for now. Playing relaxing games for a while before getting into action games :)

Reason I chose this business:

Became paralyzed on my left side, hoping to keep on doing what I love

Value
Quality
Thumbnail of user colleenm161
1 review
0 helpful votes
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December 10th, 2014

I have left messages for 3 days for someone to call me and no one has. I'm still not sure if I correctly placed the order & I'm very apprehensive about whether or not I ordered the right thing. Very unhappy

Thumbnail of user nielsm31
1 review
0 helpful votes
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May 5th, 2015

I don't have a finger to put on the controller I got. Perfect operation. High quality. Works just after my wishes, and the cargo was super fast. But a little expensive I think it is. But all in all, super happy

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Thumbnail of user anjac3
1 review
0 helpful votes
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November 17th, 2014

Very good. Really like that i can see the choices i make in the custom creator. For some reason there was no option for a coloured D-Pad. That would have been nice, but no big deal. Very excited for my purchase.

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Thumbnail of user emilyc311
1 review
0 helpful votes
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February 4th, 2014

A very easy website to use and great to see how the controller can look as each page goes by. My son is very excited. We obviously haven't ordered from you before so it is difficult to say whether we will buy from you again. Hopefull the 4 star rating we have given you will be accurate!
Still waiting a response to my previous email.

Thumbnail of user erikc65
1 review
0 helpful votes
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December 8th, 2016

Supposed to have a coupon of "CYBER" but ut wouldnt work so proceeded to try and sign up for newsletter but wouldnt work and no one was online for support. Not happy about paying full price. May return it unless something is done to correct this.

Thumbnail of user floji1980
1 review
1 helpful vote
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May 12th, 2023

I ordered a controller, but the controller was not delivered and was sent back to the sender. Evil Controller just doesn't respond anymore and doesn't help to find the package, it doesn't matter, the main thing is that it was paid for. Cheating cheating

Products used:
Ps5 controller

Service
Value
Shipping
Returns
Thumbnail of user jille38
1 review
0 helpful votes
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December 13th, 2013

This is a gift for my 11 year old son. I had NO idea what i was looking for, i had never even heard of a modded controller. A friend recommended your controllers, as i had no basis for information other than amazon.com. I used your "chat" option to ask some questions, the representative was helpful, cheerful, friendly and very informative! I appreciate your the ability to ask questions and get quick answers! I will definitely recommend you to others, your service was amazing!

Thumbnail of user josephw422
1 review
0 helpful votes
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December 9th, 2019
Verified purchase
• Updated review

The Gold Warranty is a Joke. I bought it then have to pay for a bunch of repairs. I was quoted an amount for the repair then you later come back with more costs. Sounds like a scam to me. I even had to pay for the shipping to and fro for the controller when you guys state in your warranty that its covered and offer it for free on your site.

Reason I chose this business:

Dont think I would purchase another product from you.

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The Gold Warranty is a Joke
November 28th, 2019
Verified site experience
• Previous review

The Gold Warranty is a Joke. I bought it then have to pay for a bunch of repairs. I was quoted an amount for the repair then you later come back with more costs. Sounds like a scam to me. I even had to pay for the shipping to and fro for the controller when you guys state in your warranty that its covered and offer it for free on your site.

Reason I chose this business:

Dont think I would purchase another product from you.

Thumbnail of user johnc3271
1 review
0 helpful votes
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November 7th, 2014

This is the second controller I am purchasing. I recently purchased an Xbox 360 control and am very happy with the product. My only issue I had was the extremely long wait time of 3 weeks that it took to recieve the control. Hopefully this goes A lot smoother.

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Quality
Thumbnail of user kolem12
1 review
1 helpful vote
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February 16th, 2024
Verified purchase

The controller came to me exactly as I expected and I enjoyed it. It had everything I wanted and definitely blew me away when I had seen it the first time. Definitely worth it for 200+.

Reason I chose this business:

I needed a pro gaming controller to become a pro in brawlhalla. ☺️

Thumbnail of user zachw44
1 review
0 helpful votes
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June 25th, 2016

I received my order however one of my custom designs were not correct as on the original order. I have contacted Evil Controllers and they have been very helpful and willing to make things right. They have offered to correct the problem but I have changed my mind and they are going to one up themselves by allowing me to upgrade my controller further with no added costs. I am very pleased with the outcome of this entire purchase process and will refer Evil Controllers to my friends and family and will be using Evil Controllers for my future custom controller needs.

Thank you,

Value
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Quality
Thumbnail of user benjaminj58
1 review
0 helpful votes
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September 21st, 2014

I got a controller before, was great, and a good deal when i got it. Now me and a friended are getting new ones, since I spilled water on the old one and broke it.

The time it takes for you to ship an item is pretty extreme, making your services a little hard on the impatient. I would also like to see even more customization options.

Value
Shipping
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Thumbnail of user stepheni56
2 reviews
0 helpful votes
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January 11th, 2014

Evilcontroller has been great to me got my controller about a year ago and it got to me within 3 days and work perfect and now I finally got my joy sticks worn down from playing with it so much that I just ordered new ones with a couple other things. But its best quality I have used of controllers and wont go to anyone else now.

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Thumbnail of user kevinb888
1 review
0 helpful votes
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April 5th, 2015

Bought xbox1 controller with all mods, only to find out that all the mods listed don't come on xbox1. Also lack of instructions and vagueness of how it works and what games it will work with would help. Having some basic videos to watch would be helpful. Only 1 video for 360 controller and they talk and show moves so fast that it's impossible to keep up.

Value
Shipping
Quality
Thumbnail of user marka1968
1 review
0 helpful votes
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January 15th, 2022
Verified purchase

I received my controller with all performance upgrades (no mods) and every feature works perfectly. The only minor inconvenience is the small buttons are hard to find. I fixed this my sticking solid bejazlling plastic crystals to the buttons to add size to them. With this edition the controller is perfect. My max performances went up by over 20% in the competitive games I play when switching from default.

Reason I chose this business:

I chose them because they had quick delivery and build times and I got my controller within 1 or 2 weeks and I live on the other side of the Earth so I was extremely happy. No defaults yet after two months. No drift.

Value
Quality
Thumbnail of user aarong154
1 review
0 helpful votes
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March 3rd, 2014

I absolutely love the design of every controller! I currently own 3 after this recent order and I have told everybody to check this site out! I would love to somehow join in some kind of sponsorship with this awesome company and my YouTube channel! Please if that sounds in away interesting email me at *******@yahoo.com. I would love to have an opportunity to help sell and get evilcontrollers out there even more

Thumbnail of user alanm386
1 review
0 helpful votes
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December 4th, 2013

The experience itself was awesome. There are tons of options that are easily applicable to the products you're searching for. The only issue, that in all reality can't be helped unless higher buyer volume is achieved, is that the prices climb incredibly fast. It's a little discouraging for the buyer (but again, it's something that can't really be helped).

Thumbnail of user joyb135
1 review
0 helpful votes
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December 23rd, 2013

I am so happy with all the service from Evil. I spoke with Josh on numerous occasions and not only was he courteous and helpful, he went out of his way to help with my shipping issues right before Christmas (USPS was horrible). Thanks so much for all the good customer service and products.

Service
Value
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Thumbnail of user daryla17
1 review
0 helpful votes
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March 24th, 2015

Your site is slated for experienced gamers. Most gamers I know are my son's age and not their parents. It seems, like most of my friends have stated, most online businesses don't want to set up a site more friendly to non-gamers. What is an Evil ID that you put on a controller? I have no clue, so that feature did not interest me as most of what you want to charge extra for. You might want to put a few more hints (question marks that give pop ups to explain why I would want to spend money for that.

Again, your site doesn't seem to want to cater to the people acutally earning the money that buys your products. Also, responsible parents usually don't give their children an open credit card to use.

Thumbnail of user jerryf328
1 review
5 helpful votes
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August 15th, 2020

Order my controller over 2 months ago and still haven't received it. Its just a basic modded controller with no graphics. Customers service is a joke. It's like they dont care. They already have your money, so it's like I will send it whenever I want. I emailed them about the status of my controller they replied it takes 3 weeks. I responded its been over 2 months! It's been 2 more weeks no response.! I believe this company is a scam!

Thumbnail of user jayr205
1 review
0 helpful votes
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October 27th, 2019
Verified purchase
• Updated review

Overall easy buying experience and the quality so far is really good. I had a few minor issues with the controller (cosmetic only just being picky). Everything works really well... just a solid controller.

Reason I chose this business:

Best quality with low build times.

Value
Shipping
Quality
A easy and straight forward process
October 15th, 2019
Verified site experience
• Previous review
Reason I chose this business:

You guys have the highest quality on the market

Thumbnail of user benr223
1 review
0 helpful votes
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April 5th, 2014

There should be an option to remove the custom she'll if you look thru them and decide you don't want one. I had to restart the process because I decided I did not want the custom ones. Other than that it was good.

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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