• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,905 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user brianb1170
1 review
0 helpful votes
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July 6th, 2014

My 5% off Coupon Code for liking on facebook google+1 and following on twitter did not work, it said the coupon code was invalid despite me entering it several times it still did not give me the 5% discount off my order.

Value
Shipping
Quality
Thumbnail of user andrewe147
1 review
0 helpful votes
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December 13th, 2019
Verified purchase
• Updated review

Great descriptions on mods. All in all a great controller but I wish I would have not bought the grips they apply ok but they started to fall off the next day and also are to raised and thick. Took off Immediately and had to sponge the adhesive off.

Reason I chose this business:

I heard you were the best

Value
Shipping
Quality
Great descriptions on mods
December 1st, 2019
Verified site experience
• Previous review
Reason I chose this business:

I heard you were the best

Thumbnail of user ericj302
1 review
0 helpful votes
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November 10th, 2019
Verified purchase
• Updated review

The shopping process itself is nice. You customize your controller and go to the paying page.
But only there you can see the additional shiping costs, which are quite much. Also, there are customs fees which are quite expensive to.
All in all no fault of Evil Controllers, but it would have been nice if there were a panel with a text like "For importers: remember that shipping costs and customs fee have to be paid alongside the controller".

Still, I swallowed the pill, and I have to say that the delivery time was fast and the controller itself was exactly how I imagined it.

Reason I chose this business:

The main reason was the possibility to integrate a tactile DPad (as a speedrunner and hardcore gamer this is like heaven).
Also i did expect a high quality controller and was ready so pay some more for it. Luckily II wasn't disappointed.

Value
Shipping
Quality
Clunky last page, couldnt close Terms &Conditions,...
October 30th, 2019
Verified site experience
• Previous review

Clunky last page, couldnt close Terms &Conditions, had to reload the page

Reason I chose this business:

You offer tectile Dpads

Thumbnail of user jannetted10
1 review
0 helpful votes
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March 20th, 2022
Verified purchase

I won a controller a few years back from a giveaway you guys were doing. I became obsessed! It enhanced my gaming experience and I can't play with a regular controller anymore. My husband surprised with a new controller in my favorite color and I love it.

Reason I chose this business:

Because they are the best hands down!

Value
Quality
Thumbnail of user nadaj7
1 review
0 helpful votes
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February 4th, 2017

I have ordered a controller before and it was perfect. I needed another one, so i decided to try new companies and it was the most horrible decision i have ever made. Here i am again to take another perfect controller.

Thumbnail of user anthonyp1280
1 review
0 helpful votes
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February 4th, 2022
Verified purchase

The purchase was easy and the customer service was good and whilst it worked the controller was excellent. However I have a fault with my controller so have had to return it for a repair which hasn't been cheap.

It was ok but the email trail went dead.

Reason I chose this business:

I needed a one handed controller

Service
Value
Quality
Thumbnail of user michelw22
1 review
0 helpful votes
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December 20th, 2013

It was really easy to customize my controller. I didn't know exactly what I was looking at because the controller was for my son. This site was the third one I visited, and it was the easiest one to use. I also enjoy the rush shipping option, I hope I get the controller before Christmas.

Thumbnail of user paulz244
1 review
0 helpful votes
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November 7th, 2019
Verified purchase
• Updated review

Theres not enough info on how to make it work I've tried inputting the codes given for Rapid fire and my guns are shooting slow it doesn't lock In yall need better in game tutorial especially for the price

Reason I chose this business:

Better game experience

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Intrested to see
October 25th, 2019
Verified site experience
• Previous review
Reason I chose this business:

Better game experience

Thumbnail of user dennisi24
1 review
0 helpful votes
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January 16th, 2015

The case was not completely seated/did not line up. The paint began peeling on the battery case button with the first couple days. Apparently the plastic was not prepared properly or the paint was not the correct type of primer/paint?

Value
Shipping
Quality
Thumbnail of user laceyt10
1 review
0 helpful votes
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May 23rd, 2015

I waited 3 weeks before I received my order. After numerous calls about the whereabouts of my controller it was a finally shipped. The instructions on the website do not match the controller. I have waited three days for a response by email on how to use and program the controller. I will find another company for a modded controller in the future.

Service
Value
Shipping
Quality
Thumbnail of user cingenj
1 review
0 helpful votes
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March 15th, 2014

I am satisfied with how my order was handled, but I would suggest calling Evil Controllers if you are ordering the additional add on regarding the left analog stick so you can discuss how that is handled.

Value
Shipping
Quality
Thumbnail of user davidq99
2 reviews
0 helpful votes
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March 1st, 2015

A bunch of my buddys told me I should go with Evil Controllers for a new modded controller and I hear nothing but the best reviews from their products. I'm very excited to get my controller from them and game away on it. The ordering process has been exceptional so far and and from what I hear the product is no different.

Thumbnail of user stepha19
1 review
0 helpful votes
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October 4th, 2014

Wish you had more options for ps4. Would love to see minecraft stuff for all systems:)

I was a little disappointed that I didn't receive a charging cord with my new controller. For paying $69 for a brand new controller then all the mods $150 later and it only coming in a foam pouch inside a box, with no charging cord & no instructions. Was so disappointed with packaging.

Value
Shipping
Quality
Thumbnail of user vincenta85
1 review
0 helpful votes
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February 17th, 2015

I really love all the options you have for the controller. The only thing that i was disappointed about was that the color option purple chrome was taken away from the shell. I was planning a design for a controller a couple months ago and i wanted purple chrome.

Value
Shipping
Quality
Thumbnail of user keithr186
1 review
0 helpful votes
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January 15th, 2017

Easy customization, the one thing i wish there was, is a way to lock all the settings from being hit on accident. I remap buttons all the time by accident playing cod because i press select to look at the score board often.

Value
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Quality
Thumbnail of user thej11
J.M
2 reviews
0 helpful votes
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June 17th, 2016

Why do you have Randy Jackson's autograph on a martial arts weapon? Cause I bumped into him and all I had on me was this samurai sword... And you're not gonna not get Randy Jackson's autograph, Right?

Value
Shipping
Quality
Thumbnail of user thomase603
1 review
0 helpful votes
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July 23rd, 2021
Verified purchase
• Updated review

I though that I would be able to re-map controls with the controller completely. I can duplicate controls to the extra buttons but it does not un-map/re-map the control I wish to move. I was hoping to move the push down on the right joystick to a extra button and eliminate the function on the right joystick.

Reason I chose this business:

Good review and thought I could re-map controls

Value
Quality
Very easy to build and select options
April 21st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Good on line review

Thumbnail of user kylen55
1 review
0 helpful votes
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December 19th, 2016

The menus are easy to navigate. However, I did not select the PRO D pad for my controller, because the picture was not very appealing. It looked pixelated. I feel like a better picture could sway people to buy it.

Thumbnail of user patrickm558
1 review
0 helpful votes
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May 18th, 2015

Awesome website which is really easy to maneuver. I would like to see more options in regards to theme selection for Xbox 1 controllers. There Is a big difference in the amount of options between xbox1 and 360.

Thumbnail of user aarono36
1 review
0 helpful votes
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January 16th, 2014

Website looked more legit than others, and seemed more professional. Building a controller was very easy and cost less than others. I called the phone number and was answered both times i called and information was given quickly. I think you should edit your controller bios so people know that they work on BF4 and CoD: Ghosts

Thumbnail of user smunda
1 review
0 helpful votes
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May 25th, 2021
Verified purchase

I have large hands so normal sized ps4 controllers are a little bit on the small side and the back buttons are less touchy than the paddles but harder to push without having to shift my hands around so I tend to still have to take fingers off the triggers

Reason I chose this business:

I've been an evil user for year's and have one for both Xbox one x and ps4 pro. My old ps4 evil controller started to lag or not even register the r3 button so I had to purchase a new one

Value
Quality
Thumbnail of user zackp9
1 review
0 helpful votes
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February 17th, 2014

I would like to see more options for some of the parts in the controller creator, for example the color options are not all the same and some of the parts you sell on the site like the clear top pieces and the silver bullet ABYX buttons are not options. Also I think it would be cool if I could send you an image in a jpeg or something and that be what you put on the controller, like a family photo or a pic I thought was cool on the internet. I do have to say though the vision backplate is the sweetest thing in gaming I have ever seen. Big fan. But I am wondering if this option will appear in the xbox one controllers as well

Thumbnail of user mariod81
1 review
0 helpful votes
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July 4th, 2016

We tried to order several times. We complete the customizing, went to checkout and it added things we didn't select. The price changed from $180 to $370. This happened repeatedly. We gave it one last chance before giving up and it processed as correctly.
We double checked everything and we're at a loss as to why it added things we didn't ask for

Thumbnail of user davidp2673
1 review
0 helpful votes
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April 15th, 2021
Verified purchase
• Updated review

The rapid fire is really glitchy. I used to had an evil controller back in the day with rapid fire, but this one I'm constantly resetting it and programming it to a setting that works. The rest of the controller is awesome, thumb sticks and quick triggers are a really nice feel.

Reason I chose this business:

I had an evil controller back in the halo 3 days and loved it then.

Value
Quality
Very user friendly
February 1st, 2021
Verified site experience
• Previous review
Reason I chose this business:

I had an evil controller back in the halo 3 days and loved it then.

Thumbnail of user michaels3033
1 review
0 helpful votes
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August 25th, 2014

The discount coupon offered on the side didnt function right so i couldnt apply the 5%. Also a lot of the parts I was looking for only come in large packs with the full kits so i was discouraged from buying anything aside from the backplate. Be nice to see them added to the 360 part list along with some guidebuttons.

Value
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Quality

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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