• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,905 reviews

4
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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user davek238
Amanda K.
1 review
0 helpful votes
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February 22nd, 2014

I was like, JAM my bumpers just malfunctioned for the last time!, then grab my computer and searched xbox 360 controller bumpers. Your SEO is great you were the first result. When entering in billing info when i moved onto the next section which i think was shipping but instead of moving me to the section of the page in which that field appaered it moved to the bottom of the page. Chrome **.*.****.***

Thumbnail of user debbieb666
1 review
0 helpful votes
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January 2nd, 2015

Even though I ordered in plenty of time, I did not receive my order in time for Christmas. When I emailed the week before Christmas, I requested a change of shipping address and I was assured that my order would ship that week and I would have it shipped to the new address by Christmas. On 12/2914 I called and was told that I would be upgraded to overnight shipping and something extra would be in the package. It was shipped to the original shipping address, not sent overnight, but priority and there was nothing extra in the package.

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Value
Shipping
Quality
Thumbnail of user saoirseg
1 review
0 helpful votes
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December 25th, 2013

Quick and easy, hop edelivery of product is as seamless, thank you
Got controller super quick - in time for santa! My son was sooooooo excited with new "super cool" product, thanx again for prompt professinal service

Value
Shipping
Quality
Thumbnail of user safin3
1 review
0 helpful votes
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February 26th, 2022
Verified purchase

Ok so basically i paid more than 320 for my ps5 controller. I live in canada and had not problem paying for the shipping and all the extra. When i received my controller it was in perfect condition the next dat the L2 button stopped working and i tried to reach out to the company for a reimbursement. The personne answered me right away mentioning that they can repair it free of charge and that they can give me 30$ for shipping. I shipped the controller to them and sent several email to have an update and no one is responding at this point I think i just got scammed.

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Value
Shipping
Returns
Quality
Thumbnail of user teionm
1 review
0 helpful votes
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September 11th, 2014

I'd really like to get a purple ps4 controller but you have no purple shells also the option for triggers and dpad where sadly non existent. A simple white and gray for the trigger and dpad would really set my next custom controller off.

Thumbnail of user markt532
1 review
0 helpful votes
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January 24th, 2016

I ordered a modded xbox 360 controller a few months ago and did not have alot of success. There were no instructions to the controller or even some sort of label. The controller stopped working after a couple of months of playing with it.

Thumbnail of user nastasian1
1 review
1 helpful vote
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December 31st, 2023
Verified purchase
• Updated review

The website is a little bit too strict with the forms, and customers service could be improved

- I've received my order, and I love it. It took quite some time but in the end I'm happy

Reason I chose this business:

They are the only one that makes accessible controllers for ps5

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

The website is a little bit too strict with the forms,...
November 15th, 2023
Verified site experience
• Previous review

The website is a little bit too strict with the forms, if you are from france you need to make a US bogus number, some other choices on the website have the same problem. I hope the order will be great and overcome the stress!

Reason I chose this business:

They are the only one that makes accessible controllers for ps5

Thumbnail of user samuelk86
1 review
0 helpful votes
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July 28th, 2014

It was okay in a way that i got what i wanted but i had to restart four or five times because every time i added something i didn't want by accident or to see if it would be cool i couldn't remove it or at least i couldn't see how to remove it. Also, if i could add anything to the website it would be a rang of what the cheeps thing is to the highest price you could get the control making it seem like your goal is to get the cheeps stuff but because you want it to make it look cool you spend more but you still try not too reach the top highest price also some people will just save for the higher price so then just showing this would have made me spend a lot more if the highest price was something like $400 or maybe thats just me and if it doesn't work you could always remove it

Thumbnail of user nathaniele20
1 review
0 helpful votes
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July 31st, 2021
Verified purchase
• Updated review

I ordered my first modded controller for CoD and Div2. I waited 3 weeks for my controller to be built with a skin, a rapid fire mod, and tactile triggers. 2 weeks after I got it the left trigger died. Then had to wait 3 more weeks for the controller to get repaired. It was a major let down

Had to send my controller back to get repaired

Reason I chose this business:

Found them on google

Service
Value
Quality
Confusing to use
December 29th, 2020
Verified purchase
• Previous review

I got the rapid fire mod with tactile triggers which are great for division with friends but I don't play much so it was a little confusing to activate the mod and even worse to try to adjust but friends have used it and loved it

Reason I chose this business:

Top search result on Google

Value
Shipping
Quality
Customer service answered my questions and was very...
November 27th, 2020
Verified site experience
• Previous review

Customer service answered my questions and was very helpful

Reason I chose this business:

Online review recommended

Thumbnail of user darlenep267
1 review
0 helpful votes
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October 12th, 2021
Verified purchase
• Updated review

Received a flimsy lighjtweight basic xbox controller, plain one with only buttons, d-pad, triggers, and bumpers -nothing fancy and not even as good as the controllers that come with the consoles now.

Also arrived with a loose rattling noise inside the controller. NOTE: The controller was non-refundable because I had opted for the Evil control sticks.

Customized options malfunctioned within one week of use.

I paid almost $400.00 for this thing. I should have sdtayed with the Scuf company.

Cust

no feedback at all

Reason I chose this business:

Searched around and this company had much more customization options. Seemed like a good company. Alas, it was not, ans said customizations were confising to set up and malfunctioned almost immediarely.

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Little hard to choose from all the options, lol
November 27th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Searched around and this company had much more customization options.

Thumbnail of user alexh347
1 review
0 helpful votes
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November 8th, 2014

I don't know if it was the site or just my connection but the screen froze while I was checking out twice and I had to start over each time but other that I enjoyed customizing my own controller with your selection.

Value
Shipping
Quality
Thumbnail of user bobh698
Anthony X.
1 review
0 helpful votes
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October 18th, 2014

to many clicks to order a controller. Need to reduce the number of custom options screens and combine some. Also you need to be able to deselect options on customizing screens so you don't have to "reset" if you accidentally select an option you don't want on "step 12" for example! frustrating.

Thumbnail of user shaunk34
1 review
0 helpful votes
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June 29th, 2014

Very clear and easy to use website. Very excited about this purchase. I hope and expect the product and service beats scuf gamings. This is a chance to earn a customer for life and excellent word of mouth!

Thumbnail of user billym492
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

I am a double amputee disabled veteran. I lost my left hand and left leg in an explosion. This is my second controller from Evil Controller. The first one was for a PS4 and it worked perfectly. The second is for my PS5. So far I like it, although I do wish the under side buttons were bigger. I ended up taking the buttons off of my PS4 controller and gluing them to the PS5 controller. Now it works great for me.

Reason I chose this business:

I purchased a PS4 controller from you a while back and it seemed to help me play games I never could before. I received a PS5 for Christmas and my controller will not work for a lot of games unless I play the PS4 version

Thumbnail of user davidm2524
1 review
0 helpful votes
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January 24th, 2016

Good customer service but I Ferrell the controller well break just as easily as a regular dualshock 4. Which only takes about the months for the triggers to break. Not acceptable when you pay 200 for a controller

Value
Shipping
Quality
Thumbnail of user bobbyc108
1 review
0 helpful votes
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January 8th, 2014

This will be my second controller from evil and im expecting the same amazing experience with this one, i ordered an xbox one controller the only thing i didnt like was that there arnt any evil sticks availiable for it so i had to buy a set of control freaks, ive gone through 2 sets of evil sticks and i cant play without them, im hoping i can deal with these kontrol freaks until they come out with sticks for the one, then ill be back to pick those up aswell!

Thumbnail of user annem491
1 review
0 helpful votes
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April 12th, 2015

Very easy to use website -- EXCEPT for when the item is in the cart -- I was trying to edit the cart because I wanted to remove something, and couldn't, so I had to buy it as I initially chose my options. I would have liked to be able to access someone online right away to help me with this, but the live chat was closed. Otherwise, easy.

Thumbnail of user vonm7
1 review
0 helpful votes
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June 25th, 2021
Verified purchase

I game but I am not a gamer. So, I am ordering this for someone who was a gamer but is now partially disabled and can't fully express what their needs are for gaming. The gaming lingo was confusing at times. There aren't enough pictures clearing showing what a mod or enhancement looks like (videos would be SOOO cool!). I ended up ordering basically a full package because I had no idea what was actually needed. The FAQs did not mention how long it would generally take to just fulfill the order. My order took over 6 weeks just to ship. I checked with customer service after 4 weeks and it still took 2 more weeks for my order to ship after the rep advised. If I had known, I would have selected standard shipping instead of expedited.

My order shipped 2 weeks after what CS advised

Service
Value
Quality
Thumbnail of user beaud18
1 review
0 helpful votes
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November 23rd, 2014

Like the customizable options, prices, while high, are similar to other websites. I do wish I had a bit more reassurance that the text I added will look good, but I trust that the people applying customizations aren't monkeys and will make sure it looks good.

Value
Shipping
Quality
Thumbnail of user kevinb889
1 review
0 helpful votes
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June 2nd, 2015

Great System, verry good and smooth running Website, very nice to look at it, the only problem why i´m propably not buying again in the near Future is the Price which is pretty high, i mean i know its pretty hard to make a service like this for your customers, but without the discount i would have had to pay 210 which is pretty much in comparison to a normal 70 XBO Controller.

But keep the good work up, i hope i´m going to be satisfied with your work.

Btw, whoever reads this, have a nice and relaxing day :)

Thumbnail of user billyd73
1 review
0 helpful votes
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December 23rd, 2013

UK delivery in 2 days in time for UK christmas:-)... really good price considering the UK price for a standard controller at the moment was more than this custom one including shipping. THANK YOU regards Corporal Daniels UK military. Will definitely buy another one once more colours are available like personally a red custom controller.

Value
Shipping
Quality
Thumbnail of user robertw1188
Steven A.
1 review
0 helpful votes
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November 17th, 2013

Very nice site! I've heard that your paintjob is perfect! Your prices are ok and I said to give a try! I hope the result will be as good as I see it. I also saw the video from TGN. Very nice!

By the way, I am GodmanGen, a YouTube Partner (http://www.youtube.com/user/GodmanGen)
and for sure I will do an unboxing video, but can you offer me any discount code for my viewers? You can answer me on my email *******@yahoo.gr or at my YouTube Channel!

Thank you very much!

Thumbnail of user jefferyr81
1 review
0 helpful votes
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February 13th, 2014

I ordered my controller on the 29th of last month wish a 4 to 7 day shipping is now the 13th and it just now got here besides the fact that I had to wait a long time the controller is very nice and I love it

Service
Value
Shipping
Quality
Thumbnail of user jesperv2
1 review
0 helpful votes
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April 14th, 2014

It was really easy to get through your site and find what i want. But my shopping cart got ereased often for no reason of ehich i could tell. But i relly enjoyed it and I am going to buy more for a later date.

Thumbnail of user jasonm1299
1 review
0 helpful votes
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August 1st, 2020
Verified purchase
• Updated review

I needed replacement joystick thumbsticks for my Astro C40 controller and the parts from Astro were out of stick. Fortunately, Evil Controllers makes the replacement parts I needed. Put in my order and recieved them pretty promptly amid the whole Covid-19 delays. This experience made it very easy to find & purchase gaming products!

Reason I chose this business:

The product I needed was available in stock.

Value
Shipping
Quality
Easy to find & purchase gaming products!
June 22nd, 2020
Verified site experience
• Previous review
Reason I chose this business:

The product I needed was available in stock.

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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