• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,905 reviews

4
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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user jeffd302
1 review
0 helpful votes
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June 21st, 2014

This will be my second controller, I have a par ancient currently that I bought over 3 years back. Works great, finally want to 100% customize this one though. Thank you for superior products.

Value
Shipping
Quality
Thumbnail of user laquant1
1 review
0 helpful votes
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February 18th, 2015

Very good. I really wanted a custom controller and this seems like the best place to get one. Also it is cheaper than the other places I checked out. Especially with that 25% discount.

Thumbnail of user fadee
1 review
0 helpful votes
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April 21st, 2021
Verified purchase
• Updated review

Pretty nice interface and left me with an overall good experience. I had some difficulty ensuring my customized products were saved when I continued to shop for other items.

Reason I chose this business:

They have what you need

Value
Quality
Pretty nice interface and left me with an overall good...
February 16th, 2021
Verified site experience
• Previous review

Pretty nice interface and left me with an overall good experience. I had some difficulty ensuring my customized products were saved when I continued to shop for other items.

Thumbnail of user scottf397
1 review
0 helpful votes
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May 23rd, 2014

Bought controller for my son to replace one he had. No comparison! This controller is much superior in all gaming aspects, as well as price. Would buy again without a hesitation.

Value
Shipping
Quality
Thumbnail of user omarg56
1 review
0 helpful votes
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February 7th, 2017

I was trying to order a controller for a couple of days now and everyday it seems they would remove something from creator. When it specifically says every add on free!

Thumbnail of user alexh348
1 review
0 helpful votes
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November 20th, 2013

Very easy to use, simple setup for purchase, some good designs, hopefully more designs to come that are not glossy would be a huge plus. Here's hoping the controllers looks great!

Thumbnail of user paulm1297
1 review
0 helpful votes
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December 15th, 2013

This is the first time using site so a little unfamiliar with layout but a reasonable experience. Lets see if you can persuade me to come back again! Challenge is set!

Thumbnail of user coryw54
1 review
0 helpful votes
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December 17th, 2013

Already ordered a controller from these guys a while ago. Still working great but it's time for an upgrade! I trust that this controller will be even better than the last!

Thumbnail of user juany14
1 review
0 helpful votes
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August 25th, 2015

Customization process on web is easy and you can configure controller in a few steps. Also the international delivery was 10 working days as they inform you before paying the product.

Value
Shipping
Quality
Thumbnail of user leorab6
2 reviews
0 helpful votes
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October 18th, 2020

The site is really easy to use. Apart from products, they also offer gift cards. I used one and it was a big surprise to my friend who enjoys playing computer games as well as I do.

Thumbnail of user lauraq24
1 review
0 helpful votes
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March 1st, 2014

Well my expectations are pretty high it seems that this will really help me in the future for making my own controllers which means that i will be buying quite a bit from you guys thanks! :D

Thumbnail of user johnathanh46
1 review
0 helpful votes
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May 21st, 2021
Verified purchase
• Updated review

My controller was great for the first month. Until one joystick started drifting suddenly. Already sent it back under a warranty claim. Hopefully no issues when I get it back.

So far easy and fast response

Reason I chose this business:

Great review from a friend!

Service
Value
Quality
Awesome!
March 9th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Great review from a friend!

Thumbnail of user helixt
1 review
0 helpful votes
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October 14th, 2021

The customer service is quick and without surprises. If something goes wrong with your order, you can exchange it or take advantage of the warranty. I am very, very grateful!

Thumbnail of user eugenew73
1 review
0 helpful votes
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April 15th, 2014

I've bought 3 controllers from you now. My first 2 were great and I'm sure the third will be no different when it arrives. Keep up the great work guys

Thumbnail of user beno54
1 review
0 helpful votes
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April 17th, 2016

Excellent options! Could do a little better with the tracking system but other than that, a great experience! I may come back and get one for one of my friends!

Value
Shipping
Quality
Thumbnail of user chrisb4224
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Took a bit of time. Communication was slow. But the product has been fantastic.

Reason I chose this business:

Daughter can only use one arm.

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user markb1526
1 review
0 helpful votes
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June 26th, 2014

Cheers guys, awesome website it's made really well, seeing a preview of customised items is very appealing

A small UX thing, this happens to a lot of US based sites - forcing someone to pick the state before country gets confusing for foreigners

Thumbnail of user brettg49
1 review
0 helpful votes
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January 1st, 2015

Excellent, easy and overall perfect for any gamer.

Just wish there were more shell designs. Like a basketball shell/basketball teams with there logos. That would be a great idea

Thumbnail of user loganb91
1 review
0 helpful votes
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December 12th, 2014

There is nothing like this experience. The type of controller that i got isn't available any where else. That is probably why evil started to sell at best buy.

Thumbnail of user eliq
1 review
0 helpful votes
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August 4th, 2014

Can't click on some of the options but overall pretty cool... didn't want any mods just a sweet looking controller. A little pricey but it works and looks great.

Service
Value
Shipping
Quality
Thumbnail of user pierrew30
1 review
0 helpful votes
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May 27th, 2021
Verified purchase
• Updated review

The controller is alright it's exceptional my down arrow hasn't been working I've tried to reset it. Still doesn't work but other then that it's been a great experience

Decent

Reason I chose this business:

Better customer service than scuf

Service
Value
Quality
Good
March 9th, 2021
Verified site experience
• Previous review
Thumbnail of user toureaa1
1 review
0 helpful votes
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November 6th, 2014

I just bought a DUALSHOCK 4 controller and i used a 10% discount code. After having some difficulties with the application of the code i spoke to someone who helped me through. After speaking to the website administrator they managed to get the code working again.

Thumbnail of user alexg620
1 review
0 helpful votes
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July 14th, 2020

I just received my evil. Controller a few days ago,, and have only 1 issue,, when in game my gun tends to shoot off a single round at random times... any way to fix this?

Thumbnail of user adamy41
1 review
0 helpful votes
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February 4th, 2014

Simple and easy. I only wish there were more people that you sponsored that gave promo codes out for discounts. I can't wait to use my new controller!

Thumbnail of user chrisx24
1 review
0 helpful votes
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March 13th, 2014

I rate shopping experience 3 stars just due to disappointment I could not find the option of buying the buttons that look like bullets. But Great so far.

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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