• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,904 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user rickm420
1 review
0 helpful votes
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September 4th, 2014

Wouldn't accept my credit card. Kept giving "gateway message" error. Its unclear which things are on sale and how to buy them since all links take you to the take "build a controller" page.

Thumbnail of user nadjad
1 review
0 helpful votes
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January 26th, 2015

I think it is great, that you can see immidiatly how you modify your custom Controller. It was lots of fun and my son will be over the moon with his birthday present

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Quality
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Helen I.
1 review
0 helpful votes
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April 4th, 2015

Site is good, though there's no "none" button in the mods section when building your own controller. This makes it so that if you click to add a mod, you cannot deselect it.

Thumbnail of user michaelp1464
1 review
0 helpful votes
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February 17th, 2016

Everything seemed to be professionally given as an easy access to creation which was very satisfying and hope new colorways come about for controller color selection.

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Linda Q.
1 review
0 helpful votes
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August 21st, 2014

The variety of customizing controllers is fabulous. However it would be nice if you added a bit more colors for the base. other than that fantastic experience.

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John V.
1 review
0 helpful votes
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November 29th, 2014

It was really cool with numerous customizations that I enjoyed but getting on to the website took eight tries it kept saying evil controllers is not responding

Thumbnail of user ivanw66
1 review
0 helpful votes
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December 30th, 2013

Wish you guys would add more features like adding a gamertag and changing the select and start buttons as well other than that can't wait to get my control soon

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Sandra X.
1 review
0 helpful votes
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September 13th, 2014

You can't unclick items in sections like "splatter" so I have to refresh the whole page to start over, kinda annoying. I'm using the lasted version of Google Chrome, hope that helps.

Thumbnail of user rasheedab2
1 review
0 helpful votes
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March 23rd, 2015

EASY... EASIEST INSTRUCTIONS, DELIVERY compensation w/out having to ask, Always nice to speak with and I have become a LOYAL CUSTOMER NOW 4 LIFE! The ONLY reason why I gave you 4 stars for price is b/c even though the product has the quality worth for the price... Majority of the buying consumer is not of age to afford the controllers. So, as marketing consideration... you should have a VIP crowd if someone can invest $300-400 in your company you can offer appreciation too! After 3 purchases someone should be offered VIP status... so when they come to buy again they get something offered guaranteed on every purchase. Don't you think that will keep them coming? Offer them to add something for free, guarantee 10-15% off at checkout, or 2-3dys/free shipping... give a variety but they have to pick 1 on that order as a VIP member! Just something to think on. But, otherwise ACE CLASS BUSINESS 6 STARS! :))

Service
Value
Shipping
Quality
Thumbnail of user jimr416
Amanda R.
1 review
0 helpful votes
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February 12th, 2018

So grateful for options for my 44 yr old husband who loves madden and since his stroke 2yrs ago he's lost this joy. God Bless you for providing a much needed option.

Thumbnail of user stephenf1334
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

2nd experience with EvilControllers. Both times I've benefits satisfied with the controllers. I'm planning on getting another one at some point as well.

Reason I chose this business:

I was recommended by a friend to try them. Very happy with my decision.

Value
Quality
Thumbnail of user vincenzoa12
1 review
0 helpful votes
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December 18th, 2013

The modded xbox one controller purchase in my order said that the price was $*.**. I want to make sure i dont get somehow charged for this if it is a mistake

Thumbnail of user brandons319
1 review
0 helpful votes
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December 7th, 2013

It was quick and easy. Not happy that the prices have went up a lot sence i last checked. Also some products are gone like the led buttons and analog sticks.

Thumbnail of user ajayl3
1 review
0 helpful votes
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August 2nd, 2016

The configurator was very simple to use and the discount was great, but the federal Canadian shipping and the currency conversion to Canadian dollars destroyed me:/

Nevertheless, I will be waiting for my awesome controller to arrive :)

Thumbnail of user davidh2730
1 review
0 helpful votes
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March 18th, 2014

Won't show design of controller when i select a certain accessory need more variety of designs, l. E. d. S colors and price are ridiculous but I'm a gamer soo... -__-

Thumbnail of user jacobt226
1 review
0 helpful votes
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December 26th, 2021
Verified purchase

Your website needs some work, also was trying to buy 2 controllers discount 75 did not work

Was promised a case for my first review, was not given one. (don't really care just think it's a bad look to promise somethign and not follow up)

A customization item I chose (glossy red trim) was not on the controller just the default trim

Pro tension stick already losing tension in areas only hours after play. Messes with your aim more than helps

The customer service was fine just you guys need to ensure you're following up on time and getting the orders correct. I am assuming the pro tension is a new feature you just released and I either had a faulty stick or something your working on making better. I can definitely see the benefit of being able to play at a higher sensitivity while having the accuracy of a low sense with pro tension once the reliability issue of it has been solved.

Your team is friendly when contacting but with the amount that these controllers cost they really should be done right on the first time before it's delivered and you really need to contact whoever made your new site and have them fix the issues right away. I didn't even get a confirmation email of my controller order and had no idea when to expect it in the mail.

Reason I chose this business:

You mkae good products that I have used before

Service
Value
Quality
Thumbnail of user nicholasc229
1 review
0 helpful votes
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April 23rd, 2014

There were some problems with the website but other than that www.Evilcontrollers.com rock. The only thing to do now is to wait and see what my controller looks like irl!

Value
Shipping
Quality
Thumbnail of user miah189
1 review
1 helpful vote
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January 31st, 2024
Verified purchase

My son appreciated being able to make his controller how he wanted it and his color/pattern of choice.

Reason I chose this business:

My son found them.

Thumbnail of user lauraj300
1 review
0 helpful votes
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March 22nd, 2014

My friend was very satisfied and he prompted me to search controllers. Evil controllers so far has been the best website and the customization is great. Keep it up!

Thumbnail of user abell40
1 review
0 helpful votes
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June 16th, 2015

I think it's really awesome how you guys show a preview of the controller with designs and color buttons can't wait to receive my controller and thank you Evil

Service
Value
Shipping
Quality
Thumbnail of user valeriez14
1 review
0 helpful votes
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January 9th, 2017

Easy shopping experience & quick shipping. Unfortunately, the controller wound up not being what my son wanted but it's too late to return due to the 7-day return policy.

Value
Shipping
Quality
Thumbnail of user danielp904
1 review
0 helpful votes
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August 16th, 2020
Verified purchase
• Updated review

I got a controller with tactile buttons and Triggers, pedals, 200 grams pro stick tension, and evil grips. This controller is awesome I would recommend anyone to get one

Reason I chose this business:

Saw a link on Facebook

Value
Shipping
Quality
Easy to find options
July 6th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Saw a link on Facebook

Thumbnail of user johne665
1 review
0 helpful votes
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June 23rd, 2014

The building process is a bit shaky, I had to rebuild my controller twice. Also, the "Auto-fill" feature did not work when I was filling out my personal information.

Thumbnail of user gabrielam54
1 review
0 helpful votes
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March 11th, 2015

Website is very user friendly, easy to navigate, large inventory of products with plenty to options. I have already recommended this site to others. Can't wait to receive product.

Thumbnail of user tonyn127
1 review
0 helpful votes
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August 30th, 2015

Very nice and easy. Great selections of items, would recommend more customization to the controllers (More choices in colors to analog sticks, D-pad, Etc) other than that great experience!

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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