• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

Write a Review

Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,904 reviews

4
See all photos
How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user danielp904
1 review
0 helpful votes
  • Send Message
August 16th, 2020
Verified purchase
• Updated review

I got a controller with tactile buttons and Triggers, pedals, 200 grams pro stick tension, and evil grips. This controller is awesome I would recommend anyone to get one

Reason I chose this business:

Saw a link on Facebook

Value
Shipping
Quality
Easy to find options
July 6th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Saw a link on Facebook

Thumbnail of user robink607
1 review
0 helpful votes
  • Send Message
May 19th, 2023
Verified purchase

My cousin 34 had a stroke and wanted to play ps5 with her kids so we ordered this controller. There is no jump feature. And two hands needed to operate.
Definitely a waste of money.

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user anthonym1749
1 review
0 helpful votes
  • Send Message
August 25th, 2021
Verified purchase

I was having issues with my original ps4 controller, you can't find PS4 controllers at game stores now with the rollout of PS5. I wanted a new controller and previously ordered from Evil so I ordered another. Love the controllers from Evil.

Value
Quality
Thumbnail of user krisj43
1 review
0 helpful votes
  • Send Message
February 3rd, 2015

Package lost in USPS. When finally found and sent to me it had been driven over, punctured and trashed. I contacted EvilControllers and received absolutely no response to my concern. I wasn't as upset over the accidental handling of my package - I WAS upset at the complete lack of customer service. NO RESPONSE

Service
Value
Shipping
Quality
Thumbnail of user rhysg12
1 review
0 helpful votes
  • Send Message
November 17th, 2014

Very fast and effecient site would like the shipping costs to the UK to be slightly cheaper as they're a bit steep but other than that brilliant service!

Thumbnail of user mauricet18
1 review
0 helpful votes
  • Send Message
December 13th, 2015

Ive ordered about 3 controllers from your company within the past 5-6 years and i havent had one problem with your controllers yall are awesome keep it up

Thumbnail of user nigeld18
Mike Y.
1 review
0 helpful votes
  • Send Message
August 12th, 2014

Very Good but being fairly new to gaming am uncertain what button will do what once modded and also if i should have opted for the 2 additional buttons underneath and if so why.

Thumbnail of user donnal371
1 review
0 helpful votes
  • Send Message
April 18th, 2014

Im a huge fan of graffiti and I was so stoked to see that they have a graffiti faceplate, also there are more mods... and on top of that it costs 50 dollars less than other sites!

Thumbnail of user olliey
1 review
0 helpful votes
  • Send Message
April 26th, 2014

It has been easy and quick. I am buying the controller for a present for my brother so just hope that the order is fine and that there are not any problems, especially being in the UK.

Value
Shipping
Quality
Thumbnail of user josephd773
1 review
0 helpful votes
  • Send Message
August 7th, 2020
Verified purchase
• Updated review

Web page was not back some small issues in reviewing order prior to placing order.

Delivery was longer than expected but for a cut Custom product there are long lead items for delivery

Reason I chose this business:

It came highly recommended as one of the best reviewed products

Value
Shipping
Quality
Your web page kept resetting my order and specs on...
June 27th, 2020
Verified site experience
• Previous review

Your web page kept resetting my order and specs on the controller

Thumbnail of user kurtg38
1 review
0 helpful votes
  • Send Message
December 19th, 2013

The purchase process was as good as most on the internet now days. It would have been nice to have some information about order processing and shipping lead times during the Christmas season.

Thumbnail of user jessican453
1 review
0 helpful votes
  • Send Message
September 30th, 2020
Verified purchase
• Updated review

Fast and easy but when I had a question I emailed and every time it said that they were closed and to try again later. But great product decent prices so no complaints

Reason I chose this business:

Heard good things good price

Service
Value
Shipping
Quality
Fast and easy
August 7th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Heard good things good price fast

Thumbnail of user sandrab980
1 review
0 helpful votes
  • Send Message
March 24th, 2015

So great to have all of those cool options! Great gift for a kid! Unfortunately it arrived 22 days after we purchased it. If you are ordering for a specific occasion, shop early.

Service
Value
Shipping
Quality
Thumbnail of user derrickr39
1 review
0 helpful votes
  • Send Message
February 9th, 2015

After receiving the controller and being directed to the how to web page. I now retract my statement about being limited on mod selection. This system you have for mod selection. Is FAR better than other companies I've used. It is in every way much simpler! Still think there is something left to be desired in the parts area. It's a bit limited in design and color choices. Although my controller is looking very SICK! Thank you. I received a personal phone call. When parts to my controller were on backorder. I personally loved this touch, and made me feel more important than a robotic e-mail notification, and request to change parts. I did find one flaw in the system of the controller. It may be something you would want to look into. The rapid fire system acts very inconsistently. When a mic or headphones are plugged into the controller, in battery or cable configuration. I've only used it on Call Of Duty Advanced Warfare. It could just be this game. If this is just a limitation of the control board. I suggest putting a notice somewhere along the ordering process.

Value
Shipping
Quality
Thumbnail of user leej285
1 review
0 helpful votes
  • Send Message
July 6th, 2016

My overall experience was great, the only thing that was a big negative was the lack of instructions with the controller. However I was able to call the support number and get someone on the phone that walked us through how to set the controller.

He also directed me to where we could download instructions from the site, which I printed out. I am very happy with the customer service.

As for the instructions, they were laid out real well, but unfortunately I do not completely follow what everything does (we have the adjustable fire controller). I see there are 10 preset channels, and 10 others we can program, though I am not sure if one can be set to fire faster then the 10th preset? As well finding trying to customize the auto fire seemed to cause confusion when we went to save, and set up the turn off or turn on with swapping weapons.

Overall though most of that is user training, I would love to see videos that show how to do each step that the instructions list, with the video showing the step being used once set.

Value
Shipping
Quality
Thumbnail of user cameronb114
1 review
0 helpful votes
  • Send Message
January 10th, 2015

First time ordering here, looks like a great site! The gaming-ware looks amazing! I am hoping the shipping/arrival times and product conditions are better than Neweggs :)

Thumbnail of user wreckitzerob
1 review
0 helpful votes
  • Send Message
February 27th, 2014

This is definitely a one-of-a-kind website where i always end up looking for a top-tier controller, emphasis on top-tier though... things get expensive

Value
Shipping
Quality
Thumbnail of user forrestg19
1 review
0 helpful votes
  • Send Message
March 26th, 2016

Great site, easy to navigate, and helpful explanations of different controllers/features. Very professional, and made it all a smooth browsing and purchasing experience.

Value
Shipping
Quality
Thumbnail of user jeremiahv6
1 review
0 helpful votes
  • Send Message
May 21st, 2015

Twenty-five percent off and free shipping? I was skeptic on buying thumbsticks that I never tried before but for that deal it was worth the risk! I'll probably end up buying all of my mods from you.

Value
Shipping
Quality
Thumbnail of user jamesc1605
1 review
0 helpful votes
  • Send Message
May 29th, 2015

Very fun to customize a controller just wish it wasn't that much expensive but overall it was enjoyable. Wish there were more options like different button layouts like the Xbox 360 haves.

Thumbnail of user coreyt35
1 review
0 helpful votes
  • Send Message
March 27th, 2014

I had alot of fun creating my controller, i wish i could go further with my mods but im limited on money atm :/ so you guys better believe ill be back ;)! !

Thumbnail of user tylerm168
1 review
0 helpful votes
  • Send Message
May 5th, 2014

Was easy to order, still trying to, figure out maximum fire rates for guns because it seems like based on connectivity it changes if it registers or not.

Service
Value
Shipping
Quality
Thumbnail of user quintont6
1 review
0 helpful votes
  • Send Message
July 28th, 2015

So easy and simple with everything laid out for you. If have any sample products or other items for testing would love to help out and provide feedback.

Thumbnail of user joeyf34
1 review
0 helpful votes
  • Send Message
January 26th, 2015

Unfortunately, the goods delivered were not as ordered. Also, the controller that we ordered doesn't work properly. We are now in contact with Evil to get it fixed.

Service
Value
Shipping
Quality
Thumbnail of user brade57
1 review
0 helpful votes
  • Send Message
December 9th, 2016

ONLINE Chat... was awesome at first I had to wait, but after about 10 minutes things went well. Please add discriptions about functions to your website.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

How do I know I can trust these reviews about EvilControllers?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about EvilControllers?