• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,904 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user matthewr267
1 review
0 helpful votes
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December 20th, 2014

Loved the creator. Wish i had some more info on the things im putting on it that cost more. But still amazing. Once i get my hands on it ill sure to put up a review! Marry Christmas!

Thumbnail of user erica222
John I.
1 review
0 helpful votes
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December 5th, 2013

Controller build was easy, plenty of cool options to customize your very own controller. If I ever decide to buy another controller, this will def. be my first place to visit.

Thumbnail of user johnl1841
1 review
0 helpful votes
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September 11th, 2013

Overall pretty decent. Just want to know the difference in some controllers you have listed, vs creating the same controller in the creator. There is a 30 or 40 dollar difference.

Thumbnail of user scottu27
1 review
0 helpful votes
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December 8th, 2013

Really love the options, and the quality of the customized controller. A little worried about how long it will take to get here, but I'm sure it won't be too long!

Thumbnail of user kaelanh
1 review
0 helpful votes
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March 7th, 2014

I have purchased a mod controller in the past, and it is not functioning currently. I hope that evil controllers is the top company out there and stands by its products

Thumbnail of user finv
1 review
0 helpful votes
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May 10th, 2014

I love evilcontrollers. You guys are so nice to me and let me choose so much stuff! I just wish that there would be more shells for ps3 controllers. Cheers!

Thumbnail of user nathanm205
1 review
0 helpful votes
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September 19th, 2013

Overall price seemed decent but LED changes were more than other sites.

Side note - after receiving I found out that the perfect
Active reload for the hammerburst is off by a little bit.

Value
Shipping
Quality
Thumbnail of user jayp366
1 review
0 helpful votes
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April 23rd, 2014

Brought one here before son wasn't happy with it, they returned and he ordered another one that he customized instead of me as it was a Christmas gift and he loves it, now my 7 year old wants one so we are purchasing another one for her, they love the skins, the only negative thing is my sons A B Y and X buttons are losing the paint and he just received it in February

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Quality
Thumbnail of user richardc1165
1 review
0 helpful votes
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March 13th, 2014

It was cool to be able to get some thing custom. It would be cool if you had a color picker so we can have better picks of colors, or upload own pic. Had to use Skinit for the graphic I wanted.

Thumbnail of user bryanm243
1 review
0 helpful votes
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April 7th, 2014

You guys are awesome. The only thing that could make it better was if you offered custom guide buttons for the xbox controllers. Would have been nice to have one of the bullet buttons.

Thumbnail of user stangb
1 review
3 helpful votes
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June 22nd, 2015

I ordered the master mod controller for the hubby for Father's Day. I ordered may 21st and it didn't arrive till June 18th after having to call and hope that someone answered the phone a few times. There were no instructions with the controller. After watching numerous YouTube videos and using the instructions on their web site the controller did NOTHING :/ also had a rechargibl battery in the back but no charger. I specifically wanted the back where I could change the batteries. Customer service is... Well... IF ur lucky enough for someone to answer. Sucks. WILL NOT DO BUISNESS WITH AGAIN!

Thumbnail of user charlesv110
1 review
0 helpful votes
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December 30th, 2013

Awesome, love the site and customization options. Does need more options for next gen controllers though but totally understandable since next gen is brand new. Keep up the good work!

Thumbnail of user mstrmecyahoocomd
1 review
0 helpful votes
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December 29th, 2013

Shipping cost is ridiculous! I will not buy nor recommend this site to anyone.
This company really needs to reconsider it's shipping before I would ever consider making another purchase.

Thumbnail of user danelleq
1 review
0 helpful votes
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December 30th, 2015

It was poorly painted, grip was gritty, like there was dirt under the paint. Changed the back out with another controller I had so I could give as a gift.

Value
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Quality
Thumbnail of user mattv55
1 review
0 helpful votes
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February 27th, 2014

My experience was not great due to the picture quality for the Xbox 360 controllers. It was often hard to tell differences between colors, there fore harder to create one.

Thumbnail of user jimx14
Frank V.
1 review
0 helpful votes
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April 15th, 2014

Easy to follow. Actually have purchased this same product before and very pleased. I just wore out the first one, and loved it so much, i had to have another

Thumbnail of user willj96
1 review
0 helpful votes
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December 18th, 2021
Verified purchase

My experience was very good. I had no issues with the ordering process or when I contact customer support with questions! I highly recommend this controller.

The company responded within 24 hours! Answered my questions, and follow up questions! Highly recommend:)

Reason I chose this business:

I’ve tired a bunch of others and really wanted to give Evil Controllers a shot. I am very happy with that decision.

Service
Value
Quality
Thumbnail of user juanm709
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase

Initial personal controller customization design choices were nerve-wracking to choose from since you can only go home with one! The spectrum of genuine design plates you have the privilege to select is simply amazing. Remapping of buttons processes as far as the built in adjustable modifications worked ideal and are both an intricately developed configuration system capable of being accessed, understood, and ultimately under your command. You are even granted a <lock all mods> option in case you don't want to accidentally turn on an undesired mod while gameplay is active. Despite a skeptical (uncertain) estimate arrival of time indirect delay, my product miraculously arrived 2 weeks ahead of the established date of arrival. That act right there... evidently proves anyone customer or not, the substantial amount of value you are considered as an individual. Man, that's loyalty! If you want to spend your money, you begged or worked your behind off for, I graciously suggest heading over to EvilControllers, and spend it right.

Reason I chose this business:

I believe the time has arrived to live in the moment and conquer the day as if it were our last without any restraints or burdens refraining us from fulfilling our ambitions. If we work hard every day, why not treat ourselves today! Amen.

Value
Quality
Thumbnail of user lennyp24
1 review
0 helpful votes
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January 9th, 2022
Verified purchase

I knew something was wrong with my controller but didn't pay much mind to it but the problem began to spread out, then I was able to actually TEXT a representative who responded VERY quickly and all I had to do was pay for the shipping of the controller and my controller was fixed and came in as if it's brand new.

The best customer service, spoke to someone via text message, no other company does this, everyone else is through text.

Reason I chose this business:

Scuf gaming is overrated and don’t tend to their customers as well as Evil Controllers.

Service
Value
Quality
Thumbnail of user seanc274
1 review
0 helpful votes
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October 1st, 2014

Bloody brilliant customisation, for instance, havent seen the rechargeable back plate on any other modded sites, so i chose you's:)
Very happy with how it came up, i hope the results dont dissapoint

Thumbnail of user dylans113
1 review
0 helpful votes
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March 31st, 2014

No wired custom controllers? Lame. Also your 5% discount over $100 wouldn't work (even after I added in a custom faceplate and thumbsticks), so you guys missed out on some extra cash.

Thumbnail of user ronnieu1
1 review
0 helpful votes
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November 24th, 2013

Iam excited, thanks for everything I really enjoy my controller but the directions to set up the mods are a bit cunfusing, maybe you could make them more clear

Value
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Quality
Thumbnail of user anthonyl922
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

I'm definitely satisfied with my second evil controller from you guy, I tried aim, battle beaver, scuf, and nacon, but none of them compare to evil brand controllers to me.

Reason I chose this business:

Had one for my Ps4 already since like 2018, still working fine too.

Value
Quality
Thumbnail of user remcob10
1 review
0 helpful votes
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December 23rd, 2014

My controller is not werking try to contact the helpen like 3 days or more ago but still no reaction this is a sad experience with evil controllers... other wise the experience would be much better

Service
Value
Shipping
Quality
Thumbnail of user cyrill24
1 review
0 helpful votes
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June 6th, 2021
Verified purchase

Unfortunately, the controller I received have error/defect:

-The Trim color is standard Black, in fact I order a white Trim color at $19.95. See picture below
-The L2 Tactile trigger seems loose, there is a 3 mm travel before I can hit the click button when I press L2. With tactile trigger R2 I can hit the click button straight on pressing R2 which feels right to me. I believe L2 Tactile trigger has a defect, what do you think?

I must admit I am bit disappointed with the current built of my PS5 controller, for a controller paid at total $350.63 I wasn't expecting these errors. I mean I had such an amazing built when I order my Dualshock 4 (Order #*******471), I am quite surprised by the built of this PS5 controller from your hand.

not yet received a response

Reason I chose this business:

My previous purchase at Evil controller was amazing

Service
Value
Quality

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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