• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,904 reviews

4
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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user charlesg484
1 review
0 helpful votes
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July 9th, 2020
Verified purchase
• Updated review

Great website with lots of custom options. Prices are a little high. I paid for rubberized grips and did not get them. I also did not receive a refund for them.

Reason I chose this business:

BEST REVIEWS AND BEST OPTIONS

Service
Value
Shipping
Quality
GREAT PRODUCTS!
June 12th, 2020
Verified site experience
• Previous review
Reason I chose this business:

BEST REVIEWS AND BEST OPTIONS

Thumbnail of user maryannej5
1 review
0 helpful votes
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August 7th, 2015

Great. The controller customizer had everything I wanted to put on my controller. The 30% off discount made the purchase price as low as a regular controller, with all the mods on it!

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Quality
Thumbnail of user wilsond30
1 review
0 helpful votes
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August 19th, 2014

It was decent but when I was trying to checkout it wasn't accepting my login until I restarted chrome!

When I was assembling the controller it didn't have screw holes so I had to make them myself..

Value
Shipping
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Thumbnail of user patrickn78
1 review
0 helpful votes
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February 20th, 2014

Donald Vossimer recommended this website... I like the build your own option... I couldn't get all the stuff i wanted because it got a little pricey... but overall it was good...

Thumbnail of user nateh107
1 review
0 helpful votes
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May 7th, 2014

Everything was great, exept when I click add to cart. When I made a controller I clicked add to cart and it just reset the controller creator. Other than that, this site is awesome.

Value
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Quality
Thumbnail of user scottm831
1 review
0 helpful votes
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January 18th, 2014

Its was easy but if you wanted the same colour d-pad and same colour thumbstcks the colour would be different to the other. But otherwise than that really good!

Thumbnail of user jacobd103
1 review
0 helpful votes
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May 17th, 2015

Good product but the wait time is dumb caos controllers can have u a custom controller in about a week with a lower price but my product is good thank u evil controllers

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Value
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Quality
Thumbnail of user laurens385
1 review
0 helpful votes
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January 29th, 2014

I wish that you could edit the shopping cart while you are proceeding to checkout. I had to go out to edit my stuff then when I went to check out again and I had to retype all of my information.

Thumbnail of user mikheyf
1 review
0 helpful votes
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January 18th, 2014

It is Awesome. I have checked out all the other modded controller and it is more expensive and less cool. You guys have all the parts/mods that I want and I am very satisfied. Thank you.

Thumbnail of user erics816
1 review
0 helpful votes
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July 10th, 2014

I wanted a custom PS4 controller and this site was my easy choice. It was easy to choose what I wanted and easy to register and pay. With no intrusive questions or emails.

Thumbnail of user dylang54
1 review
0 helpful votes
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January 25th, 2014

Great website, great controllers, great prices! However the search bar is inaccurate but i wouldn't complain, great *******@evilcontrollers :) cheers for the kit.

Thumbnail of user cranstonh
1 review
0 helpful votes
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August 6th, 2014

It was quick and painless, once I found the item I was looking for (southpaw mod); that step, however was achieved via Google rather than the internal search options.

Thumbnail of user jamesr1169
1 review
0 helpful votes
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December 26th, 2013

Very satisfied with the controller. The only issue I had with the controller was it had some scratches on it when I received it. A foam pad while shipping would prolly resolve that issue. Thanks

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Quality
Thumbnail of user harkamals
1 review
0 helpful votes
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March 19th, 2014

Love the service provided but it was a little pricy, but still worth it, this is my first modded controller, and when it gets to my house i will play with it non stop

Thumbnail of user derrianc
1 review
0 helpful votes
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May 16th, 2014

Great, Easy and Simple. 10/10, but just for future refrance you guys should keep customers updated on what process of the order is currently taking place, painting, assembly, etc.

Value
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Quality
Thumbnail of user matthews710
1 review
0 helpful votes
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February 11th, 2014

Been great so far. Just in all honesty from a returning customer please have it where on your phone center people understand what I am asking and soeaks more clearly

Thumbnail of user johnb3584
1 review
0 helpful votes
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December 19th, 2014

AWESOME! Creating a controller was so easy. I don't even know anything about controllers and it explained everything in a way i could understand. LOVE THIS SITE.

Thumbnail of user dillonc49
1 review
3 helpful votes
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March 9th, 2024
Verified purchase
• Updated review

All good as always. Reliability is what their brand is best for.

Reason I chose this business:

Been using their products

Easy and fast
April 11th, 2023
Verified site experience
• Previous review
Reason I chose this business:

different from competitor

Thumbnail of user morganf110
1 review
0 helpful votes
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August 22nd, 2021
Verified purchase

Left thumb stick drifts AGGRESSIVELY forwards at random times, very often. Started noticing very minor drifting in the left stick after maybe a month. Within another month it was randomly pushing my in-game character forwards, especially when trying to back up. Made both in-game and playstation menus unusable, as well as any game unplayable. I purchased this controller May 22nd, 2021, and received it May 28th, 2021. It is currently July 23rd, 2021, and this issue began at least 2 days ago.

I did not purchase the silver or gold warranty as my order was already over $200 after adding shift paddles and a charging cable. I was going to get the silver for the free shipping and drift coverage, however my location was not covered by the free shipping and I didn't want to pay close to $300 for a single controller I assumed I would get at least 1 year of use out of. That's on me.

Almost every single controller I have ever used for the PS4 has at some point developed a drifting issue. However, this controller developed that issue much faster, and much worse than the others I have dealt with. I would definitely not buy another Evil product, nor recommend these products to anyone.

Reason I chose this business:

They shipped to my location.

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Quality
Thumbnail of user lian2
1 review
0 helpful votes
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December 2nd, 2014

The shopping experience itself was fine, but the prices are just way too expensive. Only reason I wouldnt reccomend your site to others is that its just too expensive.

Thumbnail of user mosaa3
1 review
0 helpful votes
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February 23rd, 2014

This is a great website, but the problem is about the shipping. The last time I ordered, it toke me 2 weeks to get the shipment.

Thanks
Mosa
*******@gmail.com

Service
Value
Shipping
Quality
Thumbnail of user frankj200
1 review
0 helpful votes
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March 3rd, 2014

I bought my 360 modded controller from Evil and I loved it! So Evil is the ONLY company that will ever get my business in the modded controller arena.

Keep up the great work
A very loyal customer

Service
Value
Shipping
Quality
Thumbnail of user angelikas11
1 review
0 helpful votes
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November 12th, 2014

It was great. I liked what you guys had to offer. I would consider recommending you and posibly trusting this company as soon as I recieve my product.

Thumbnail of user jamesw1483
1 review
0 helpful votes
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December 13th, 2013

GREAT awesome websites it would be better if you could put your own picture on but imagine controllers may be better because so many options and camos for the controller

Thumbnail of user antegamesw
1 review
0 helpful votes
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January 2nd, 2014

So far this website is amazing im gonna order from ps4 and Xbox One. I would love a sponsership i would advertise everywhere and i have a channel so every video i will put your add.

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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