• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.6 stars from 3,724 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 79.9%
Positive
111
Neutral
12
Negative
16

Instant Feedback

3,920 reviews

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How would you rate EvilControllers?
Top Positive Review

“The struggle is real”

Toney R.
10/17/24

Controller in the hopes of being able to game one handed but the set up wasn't functional for me especially the wire with that operates the right side but I applaud them for trying and thanked them for their efforts it's a shame Sony doesn't do this, I'm not the only amputee that struggles with this.it's unfortunate.but again I appreciate evil controllers for trying to help.my 3 stars is for the experience not the company.they get 5 stars for helping to solve my issues...🦾

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,724)

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Reviews that mention popular keywords

shopping experience (101) customer service (249) custom controller (160) controller creator (51) customization options (68)
Thumbnail of user christians170
1 review
0 helpful votes
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February 11th, 2016

It has been great I would love to shop here again. I don't know why I've heard such bad things about your shipping mine came great.

Value
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Quality
Thumbnail of user sheldonc21
1 review
0 helpful votes
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March 5th, 2014

I really enjoy shopping with evil controllers, i always seem to have trouble making up my mind as there are so many thing to choose from.

Thumbnail of user liamp33
1 review
0 helpful votes
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August 6th, 2014

I just love it all, tried to make an iron man themed controller but i wanted a chrome gold guide button. Please do custom guide buttons

Thumbnail of user benjamine40
1 review
0 helpful votes
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September 4th, 2014

Love the custom controller feature, I wish however it was in 3D and you where able to move the stickers, but really I love this site 11/10 less than3:-D

Thumbnail of user joshb545
1 review
1 helpful vote
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June 25th, 2020

What a piece of crap! Out of the box my $361.43 controller's power port was stretched out / bent, every power cord fell out. In addition, one of the two custom shift paddles stuck on the first try, and to top it off something was rattling around inside the controller. I called the so called "support" line and spoke with Idiot Ray... Idiot Ray told me that I had to pay for shipping back for repair? That it would take a few weeks? On top of that, Idiot Ray tried to tell me that I would also have to pay a 15% restocking fee if I decided to return it. I reiterated to Idiot Ray on the support line that it was BAD OUT OF THE BOX, I called the same day it was received. Then Idiot Ray replied that he could send a return label "as a favor"? LOL. I then told complete Idiot Ray that I was then returning the POS Evil Controller for a full refund... There was a brief silence, then Idiot Ray said "Ok". No apology whatsoever, and he sounded like a half-baked Idiot Ray. Looks like like that's par for Evil Controller employees... A bunch of half-baked idiots LOL! I called my CC company immediately and canceled the charge. Evil Controllers took 6 weeks to issue a credit after Idiot Ray and company received their POS Evil Controller back. BUYER BEWARE! Doesn't get any worse than this. Don't believe the FAKE GOOD REVIEWS! I decided to go with a ModdedZone controller, high quality product with same features for much less, feel free to check them out or any other company!

Thumbnail of user jennifers1097
1 review
0 helpful votes
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January 10th, 2015

Nice stuff great way to make it personal I but much for warranty time to get it wasn't all that great but given it was the holiday and I got my stuff the way I wanted cool..

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Thumbnail of user sandraj223
1 review
0 helpful votes
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March 6th, 2014

This was amazing, Everything was so easy, You pointed out everything and it was so easy to tell what to do, This is by far one of the best modded controller companies EVER! :)

Thumbnail of user pauls1453
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase
• Updated review

Always good customer experience and service! Quality controllers you don't have to wait 3 months plus to receive.

Reason I chose this business:

I’ve been a customer of evil controllers since the 360 days and have had a great deal of their products. Quality has always been top notch for me.

Value
Quality
Great experience here!
February 13th, 2014
Verified site experience
• Previous review
Thumbnail of user davidb3124
1 review
0 helpful votes
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December 1st, 2014

Great looking controller. Can't wait to get my hands on it. A little expensive but hopefully worth it

Thumbnail of user mikeh1000
1 review
0 helpful votes
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July 15th, 2014

You guys are awesome but i have a suggestion, you should start making controllers themed to video games

Value
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Quality
Thumbnail of user chriss1651
1 review
0 helpful votes
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May 15th, 2015

Just the mock up but the creation team has been very cooperative and helpful in designing my controller

Thumbnail of user biagior13
1 review
0 helpful votes
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September 16th, 2015

You guys are amazing. Your website setup is the best from the other controller websites ive been on!

Thumbnail of user benb405
1 review
0 helpful votes
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December 1st, 2014

Great for customization, but colors come and go off of site quickly, frustrating if looking for specific combination!

Thumbnail of user candicea45
1 review
0 helpful votes
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December 10th, 2016

Pretty easy, although when you change a choice, you basically have to start over which is incredibly frustrating.

Thumbnail of user georgem777
Linda G.
1 review
0 helpful votes
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December 20th, 2014

I was able to customize a controller that suited me, provided what I wanted and provides quick shipping.

Thumbnail of user abelm84
1 review
0 helpful votes
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February 27th, 2022
Verified purchase

The controller came in a darker shade of colors than how it was advertised on the websites pictures.

Value
Quality
Thumbnail of user antwanm28
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

Love the control so far. Wish I could add added resistance on sticks but perfect combo controller so far

Thumbnail of user justoa
1 review
0 helpful votes
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June 14th, 2015

Had some problems with my payment information even though everything was correct. Otherwise it was all very good.

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Quality
Thumbnail of user jamese388
1 review
0 helpful votes
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January 30th, 2015

I like your options, but overly pricey. Other than that I haven't played with a evil controller yet.

Thumbnail of user crism41
1 review
0 helpful votes
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April 24th, 2021
Verified purchase

I paid over 400$ for a controller that im not happy with and the. Customer Service is even worst. If i could get a refund i would do it so fast.

I tried contacting them to see if i can get someone to call me but nope.

Reason I chose this business:

Because i thought thwy was cool but i was wrong

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
Quality
Thumbnail of user andy.
0 reviews
0 helpful votes
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December 30th, 2021
Verified purchase

Amazon Login Failed, but I filled in the form. When I recited the product it was exactly as advertised and now we and my one handed (one good hand) wife and I can play some hockey on the PS4

Value
Quality
Thumbnail of user ralphf73
1 review
0 helpful votes
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December 18th, 2013

My shopping experience is good in all, but I try to order a remote with PayPal and it wasn't working on options I tried for PayPal it shows on my orders the order was canceled (ORDER #*********)and I had used my discount code JURHERNOG on that order, so I wasn't able to really use it and that order got canceled and I can't use it again. So I just did a new order without that discount Code. :( :( :( :( :( :( :( :( :(

Thumbnail of user jakeh127
1 review
0 helpful votes
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June 21st, 2015

Easy to use and cool previews, only thing I could ask for is color choice for plastic around the Xbox button. This controller is awesome!

Value
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Quality
Thumbnail of user tashay4
1 review
0 helpful votes
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February 1st, 2017

There was a problem with my billing address on my bank's end, but I got it figured out, everything on the site went super smoothly.

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Quality
Thumbnail of user ariny
1 review
0 helpful votes
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November 22nd, 2014

Good need to be more clear cases and less set ups but everything else looks great so far want to get my controller and play

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 10 hours

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