• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

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Overview

EvilControllers has a rating of 4.4 stars from 3,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1390
  • Shipping
    1061
  • Quality
    1392

Proactively asks for customer feedback

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 78.8%
Positive
108
Neutral
12
Negative
17

Instant Feedback

3,905 reviews

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How would you rate EvilControllers?
Top Positive Review

“Reorder on controller”

Nash R.
9/11/24

Everything was great the only negative I would say would just communication back and forth I really wish I could talk to a person over the phone other than messaging back and forth lot of things can get lost in translation that way but the results of getting everything taken care of on my own after the controller got sent to the wrong address worked out great again thank you guys

Top Critical Review

“Product vs service”

Michael K.
9/18/24

Good product, slow and confusing service. Communication was lacking, and difficult to follow. Multiple attempts to schedule a call were cancelled or postponed ( I never talked to anyone).

Reviews (3,715)

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Reviews that mention popular keywords

shopping experience (101) customer service (248) custom controller (159) controller creator (51) customization options (68)
Thumbnail of user dorianv3
1 review
0 helpful votes
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October 20th, 2014

Un-selecting options such as trigger or button colors was difficult and did not remove the price addition unless i refreshed and started from scratch. Other than that no complaints, options were well layed out.

Thumbnail of user johnd2885
1 review
0 helpful votes
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August 8th, 2015

Its a good designed site, the one thing i couldnt find in the process was sensitive sticks. Are those only on xbox 1 controllers? And remap-able pro buttons are very needed, you should add that option soon.

Thumbnail of user lucasm118
1 review
0 helpful votes
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July 28th, 2014

Couldnt undo attachement if clicked so i would have to restart the process every time. And tad bit expensive with extra attachments. Other sites were cheaper but i like your options fo the controller much better.

Thumbnail of user gaber19
1 review
0 helpful votes
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September 16th, 2014

Just received my glossy white PS4 controller with red buttons, and I must say that the quality is incredible, very much like an original controller. Nice and professional responses when emailed for questions also.

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Thumbnail of user joelo26
1 review
0 helpful votes
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December 1st, 2014

I spent 2 hours refreshing the web page. I'm thinking that cyber monday is the issue with the server being overloaded. So my experience with this is not so great. I would suggest to keep sales longer than for a couple of hours or a day or two. I'm am grateful to place an order though.

Thumbnail of user phillipf176
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Easy to navigate website and made explained what the different mods were. Only issue I have is once I switched games I noticed that the left thumbstick doesn't fully work as it should when pressed in the up position. Everything else works great.

Reason I chose this business:

Referral from a friend

Thumbnail of user keithh761
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

Very cool controller but expensive. It came exactly as I designed it. Works perfect, no lag or drift. It didn't come in an official box though and no instructions on the macros. I had to look it up which is fine. I play Destiny and the only macro I have found useful is the auto fire. Maybe I'm doing something wrong, that's where instructions would be nice. I got the pro tension sticks but I can't tell the difference. They should up that. It shipped faster than scheduled. Overall, if you want a custom controller these are the best option from my research. I had bought the crazy expensive razor controller and it had lag and drift right out of the box. Scuf controllers are good but the back paddle positions are useless. I will buy evil again, just wish they were a little cheaper.

Reason I chose this business:

Degree of customization and the back button positioning.

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Quality
Thumbnail of user wilsont29
1 review
0 helpful votes
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July 15th, 2014

I've emailed Evil Controllers with help on a colored modded controller that was unavailable, and it has been made available for the public after some discussion. So basically, the experience was great :)

Thumbnail of user rutgerp5
1 review
0 helpful votes
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November 2nd, 2014

Great! Cant be any more perfect! The controller comes with not even a scratch on it nor the box and shows that you guys are the ONE to buy from! Will definately buy again! :D Saw a comment saying someone never got their controller so makes me worried but will put this aside until i recieve it.

Thanks so much EC!, Rutger

Thumbnail of user roneils
1 review
0 helpful votes
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January 16th, 2014

The site is fast and easy to use. Live Chat is very convenient when it's on. I received the item within a week.

Had a little trouble putting the screws back in because the front plate in the kit was so fresh it hadn't been screwed before. Solved this problem by using a power tool with an electronic clutch set at 1. Had to use a converter to accommodate the included screwdriver so it fit the power tool but it all worked out in the end.

Playing Ultimate Marvel vs Capcom 3 on it takes a little getting used to but at least I'm not jumping around any more when doing those motions for special moves.

Honestly I think the base price should be lower. I'm thinking of trying the chrome controllers or another D-Pad alternative to see which is better for myself but overall this kit is pretty good.

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Thumbnail of user jackd345
1 review
0 helpful votes
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February 25th, 2016

It very easy to order the PS4 controller. Online ordering is a snap and feature selection controls were intuitive. The things that could have made it better are theme designs from popular tv shows, games, movies, and toys.

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Thumbnail of user paulj544
1 review
0 helpful votes
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December 14th, 2013

The status online seemed to be "processing" for longer than expected... shipping was fast though, so no major complaints.

Note that the finish around the letters of the Xbox One controller wasn't great - there were some gaps in the paint job. Overall, pretty cool, but could be better.

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Thumbnail of user paula604
1 review
0 helpful votes
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June 24th, 2014

Not bad, could have been a bit quicker, for people who just wanted a standard looking controller, verses all the add on bits. Plus when showing videos on the site of how mods work, make sure there are no other hacks being used, the quick scope video showed it literally locking on to the enemy, when using same mod in MW3, all it does is hold your breathe, basically, its a rip off, would have been better off using someone on Ebay

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Thumbnail of user deanb184
2 reviews
0 helpful votes
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February 27th, 2014

I really love your site, its fantastic! I actually came here to just order thumb sticks but ended up with the ice blue shell kit! Wish i could order more at the moment but will definitely be a returning customer! My birthday is on the 19th hint hint ;) if you wanna send me something free

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Quality
Thumbnail of user leed26
1 review
1 helpful vote
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January 15th, 2015

I have bought one in past. Worthless out of the box. Sent it in and it was repaired. Thought it was a fluke. Loved that controller. Fast forward to Xbox one. Bought one for my Xbox one as well. Also garbage. Not one mod works. Spent five weeks trying to get ahold of someone. No one bothers with you. No one calls you back. The live chat never works. Emails are always ignored. Finally got a hold of someone who basically said yea it's broke. We will email you a return label. Another week goes by. No label and once again all my calls ignored. Controller still useless. Worst customer service ever and terrible products. Highly recommend you get a different controller and stay far away from Evil Controllers.

Thumbnail of user joec737
Sam L.
1 review
0 helpful votes
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August 29th, 2015

I purchased quite a few things from Evil Controllers so far, not on this account but as guest checkouts before. Only 1 order mess up from them all, the vision backplate wasn't installed and you ended up shipping it free for the mistake. I thank you!

Thumbnail of user laureng159
1 review
0 helpful votes
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January 18th, 2014

Website easy to use, lots of choices, payment easy, shipping was very fast, controller is awesome, can't wait to use it, and contact from seller very good. Emails when purchased, when shipped with tracking number, and survey about shopping experience. Have yet to use controller as it is a gift, but I am sure it will be great!

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Thumbnail of user shantag2
1 review
0 helpful votes
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January 22nd, 2014

My son insists that he wants this item even though I have pointed out to him repeatedly that he is being ripped off. I don't approve of a business that is deliberately enticing children to buy overpriced 'extras'. Shame on you.

Thumbnail of user keithm332
1 review
0 helpful votes
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January 4th, 2015

It was enjoyable and there are may customizeable options may buy another if this one works great! Holiday processing times were ong but that was expected. Most likely next time I will order rush processing

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Thumbnail of user chrise361
1 review
0 helpful votes
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February 10th, 2015

Alot of issues with the order after it had been placed. Ended up having to get refunded the fast processing because it didn't happen. After I did end up getting my controller I found issues within 5 minutes. The mods work as advertised but the way the controller was reassembled my LT and LB are rubbing which causes the LB to stick making the controller pretty much useless right now. A simple test of pressing the buttons would have found this problem but apparently there is no testing upon completion.

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Thumbnail of user curtisl56
1 review
0 helpful votes
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March 5th, 2015

Excellent! Evil Controllers goes through thick and thin to make sure their customer is satisfied!

A minor thing though, I saw the Amazon payment option and thought I could combine my amazon points with evilcontroller's on site purchase. However, I don't see that option. Paying with Amazon credits would be cool if it's available in the future!

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Thumbnail of user jackb1369
1 review
0 helpful votes
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February 2nd, 2022
Verified purchase

Great product price is a little high it compares just as well if not better than the scuf controller it was my first time buying from evil I would buy again and always recommend to a friend overall great product

Reason I chose this business:

There was no ps5 controllers from scuf at the time

Value
Quality
Thumbnail of user ryann123
1 review
0 helpful votes
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December 24th, 2014

Your site was easy to navigate and find exactly what I was looking for. I really like the way you can build your controller from scratch. Only thing I think you should also do is look into mods for non-shooters. For example Fifa 15 mods would be awesome like press the buttons on the back to do auto skill moves (http://tinyurl.com/fifa15skill). If you guys can figure that out let me know cause I will buy one of those controllers INSTANTLY!

Thumbnail of user naomio40
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Created my controller so it looks creepy & with a little more bling cus it needs to be cute too :) it came exactly as I wanted, quickly, and works great! No complaints from me and I would order here again.

Reason I chose this business:

Someone I knew had one and loved it.

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Quality
Thumbnail of user jamesl3051
1 review
0 helpful votes
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April 13th, 2022
Verified purchase

When I first received the controller I had to return it because it wouldn't pair with my Playstation. Once I received it back it worked but only mod that works on a game that isn't over 5 plus years old, was rapid fire. However every 7-8 shots you start random bashing instead of shooting. It caused me to die in game many times.

After returning the device to get it fixed, I setup a phone call after not hearing any updates for 2 weeks. The guy acted as if I was taking up his time, he was rude and unhelpful other than telling me "it'll ship soon".

Reason I chose this business:

I didn't do proper research or I would of went with something else.

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 9 hours

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