evo

Not as knowledgeable as they would like you to think. Be careful with Evo. I'm sure some of the sales team knows what they are talking about, but we went in for a touring setup and ended up with bindings that don't work at all for touring. No response from the store management when we complained. Our fault for trusting their sales rep instead of doing our research - we unfortunately trusted their reputation. We've since found a few local stores that are more interested in helping people get outdoors than turning a quick profit.

Spent $450 on Nordica Astral 84 skis for my daughter for Christmas, they are total garbage. After first use the top of the skis began to chip. I reached out to Evo.com who recommended I have them "de-tuned". Nothing on their website or in the manual said they might need to be de-tuned but OK, I had them de-tuned. Well after 2 more uses they are completely falling apart. Evo and Nordica are doing nothing to help, claiming it's user error. I've purchased many new skis in my life, never had them fall apart like this. Total junk. My growing daughter goes through skis every few years, how can I resell these in a year or two? Nobody will buy them. Stuck with $450 in scrap.

The item arrived as expected, but when I rode the board, it was not right. The bindings also have issues. When I approached them and sent photos they said they won't return anything that's been used at all! Their policy is ridiculous in my opinion, but what can you do? I know I personally will never order from them again. REI has a great return policy, wish I would have known prior to wasting my money on this site.

Their prices seem higher than most other online vendors. When I tried their price match, I had to fill out a lengthy form and they denied the price match anyway. Don't waste your time, just buy from elsewhere.

I was thrilled with the product and shipping... and deeply unhappy when they only sent an "apology for any inconvenience" because they let their online security lapse, and they had a data breach due to a code injection by hackers or one of their employees turned on them! Almost cost me $1,400.00, but my bank caught it and flagged it. Cost me a lot of personal time, cancelling my card, waiting for a new one, and cancelling ALL of my auto-payment sites while I wait for a new card, and then have to reset all of that up. They didn't even offer any coupons or discounts toward future purchases! Super lame.

Terrible organization, terrible store, I regretted contacting them, competence level 0. I paid for my order on 11-22-22 they sent me a letter that my order would be sent within 2-4 days, today 12-08-22 and my order is even not sent yet, they answer my inquiries in 3 days and just say a they are very busy, the attitude towards customers is terrible, I was hoping for them, and I have already missed several trips to the mountains, but the newsletter is sent every day. And no one can answer where my order is... I do not advise buying here...

Their "average" response time is said to be roughly 24 hours, but in the three times I've had questions to be answered, it took roughly 72 hrs each time.

I was not even given an answer to my initial question, and the customer support avoided the question altogether, which regarded in price matching.

I would suggest to steer clear and f their website and all their online sales, and work with the sales reps at the actual store location.

My item has been through 5 states so far and isn't even halfway across the US yet. One full day it went 10 minutes north, 10 mins south, then 10 mins north to the same city again. Estimate ship date was wrong, now it says ship date pending. It takes forever! Will never order from them again.

I've ordered from them multiple times but received a life jacked that after it's use was found to be defective.
The rear flotation panel turned sideways and rolled up making it unwearable. I called to get a replacement and was told that it would be up to jet pilot what they would do and usually takes a couple of weeks. If they chose to take the return. I just got the product…. Now I have to wait a min of two weeks?
Just passing on the policy.

My product may be crossing the country, but it certainly would arrive faster if it was shipped promptly after an order. I ordered on Thursday, shipment went out the following Monday. That is poor service. My first EVO order will be my last.

I ordered from Evo as they promised me 15% off my order and put out a sneaky pop up illusion of up to another another 35 % off of the board I purchased. After the purchase there were no discounts applied. #sad face. The app was easy to use, nice styling and functionality but I $#*!ing hate being lied to by retailers. I emailed them and will wait and see what they do and if they deliver. They did have the board and some dope educational videos/sizing charts that provided more detail than Ski Pro, Peter Glenn and some of the other skid row retailers. I hope they GG me and give me some of my cheddar back as life is better with more cheddar. As they know bc they lied to me to snack on my cheddar bay biscuits. Call me! Paublo…? ARE YOU KEEPING CLEAN? Love u?

I purchased a bag from evo recently. The bag arrive timely and the product was as described. The only con is that it reeks of cigarette smoke. It seems strange to get a new bag that smells like a smoker has been using it. I am not sure if they are simply passing off a used bag for new to scam me or allow employees to smoke on, with, and around new product. Either way I would recommend buying from someplace else. On a side note I have tried to review the product on their site but they do not post my review. Seems suspicious that they will post the new positive reviews but refuse to post a negative.

I've purchased equipment from evo twice. The first time was perfect (easy to use site, prompt confirmation and shipping, and all products delivered as described). Unfortunately the most recent time (early December 2019) has been concerning. I am still having technical difficulties with the site (one of my orders has dropped into a black hole and does not exist on "my account", but they tell me it's showing on their end), wait times for customer service have been horrendous (approximately 1hr on each occasion), and I haven't received confirmation of shipping a week after my order was placed. If I didn't have a ski trip planned for New Years I'm sure this would be less stressful, but it is clear that evo was not prepared for Christmas volumes this year.

Black Friday is busy. I get that, but at least tell me where my order is within 4 weeks. I ordered ski poles and helmet not expecting anything fast, but the order tracker told me nothing even after 4 weeks. Even after contacting them, no answer until I send a cancellation request. Then I get an update saying my order was shipped, and an customer service email saying they couldnt cancel because it was shipped... But the ski poles were missing. Another 2 weeks to see if it will be shipped. No communication again. Sent another cancellation request. Same: order shipped and an email saying they could not cancel because it was shipped. I received the poles... With a missing tip. Trying to get help but not answer. Next step: use credit card company to cancel payment to get an answer from Evo. Evo... Evil!

Signed up for site with promise of 15% off first order. Put in credit card information and also promo code then I noticed that the 15% wasn't taken off. Spoke with the representative and of course there was an exclusion which excludes the majority of things on their site. Bait and switch. My wife said too good to be true and as usual she was right.

I went in really clear: I have really big calves and wanted wider boots. I paid $500 for my custom boots with heat mold. I have never adjusted to these. I am miserable every single time in my boots, this is my second season with them. I have been to the mountain about 20 times with them. It just so happens, I met a friend who wears the same size as me. She was fitted in wides but has a narrow foot and HATES the same Atomic boots that I have... so we are fortunately going to trade. Now I have to pay for new bindings and get those attached. I like the store, they definitely know what they're talking about, but don't sell us on just what you have in stock, definitely seems like that happened knowing she has a very narrow foot and opposite for me.

Ordered an expensive shirt and was sent over the male version instead female. There was no declaration on the product site. Customer service said I should have guessed because model was male. I didn't even know there are male and female version of the product as there was no declaration. Customer service refused to help - said it it my problem. Never again!

Placed order on Friday. No shipping information was sent to me until the following Tuesday (no holiday) even tho they claim on there website order ship within 24 hours. Said package was garenteed to be here Friday. Now I call on Saturday and they tell me maybe Monday or Tuesday. Customer service guy was very unpleasant and sounded like he would rather be someplace else.

Tried to use their price matching. At first, they denied the price match by saying the correct size didn't appear on the site. Then, I gave them the contact manager at the online retailer, and Evo said it wouldn't honor the match because it might be a knock-off or secondhand. These guys are flakes.

Placed the order a couple days ago, still no shipping. Item says in stock. Great price but that means nothing if it takes them close to a week to even ship the "in stock" item. Won't be shopping here again... great price means nothing if I can't use the item because they take forever to ship it.

I called to see if an appointment was required to get two recently purchased snowboards waxed (both purchased from Evo). After waiting 23 minutes and listening to oh hold music, an employee picked up and said, "I need you to hold for a second." I said, "I just have a quick question." The response, which took longer than the yes or no that I needed, was "I need you to hold for just a couple of seconds". Ten minutes later, still on hold I ended the call, and ant future contact with Evo.

I received a snowboard, which was in a cardbox with no protection padding inside. I saw an inch hole on the box and sure enough, there's a dent on the board. Probably okay for riding but it sucks. They could have added some crushed packing paper or something for protection. It seems they don't really care. I'll never buy from this vendor.

Do not spend your money or waste your time with EVO. This company is slow, poorly ran, and is not worth your time. You might as well drive to the actual manufacturers of snowboards and pick one up because you will get it quicker than ordering online. I ordered a Ride Algorhythm in November for Christmas and they delayed clear into February, so I cancelled the order and called up Ride. The board arrived two days later.

I shop for pleasure, relaxation and not to be thrust into someone's political position on sexuality. I don't care what your orientation is, its your business, please do not force me to stop shopping and debate politics that do not interest me. I am no longer your customer, not because of any position you take but because you try to force me into your arena and I just came here to spend money, not think about things that do not matter to me. Please stop sending me emails to harass me into seeing your political point of view.