• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Philip C.
0 reviews
0 helpful votes
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May 14th, 2014
Verified purchase

Great website and good prices. Awesome sales and Outlet deals. The best customer service and the lowest price guarantee makes me not want to shop anywhere else! I have made over 5 purchases from this site and have been satisfied every time.

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David X.
0 reviews
0 helpful votes
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March 1st, 2014
Verified purchase

Dear EVO,

This was a birthday gift for our son. After shopping locally he/we decided to check online. I found this site, and together we searched, he read reviews about the board and bindings, and selected from the sale items. He left this morning for an overnight trip. Open air, snow on the mountain, God's provision, and the thrill of the sport and athletics.

We have your site on favorites.

Keep up the great customer service and sense of humor...What a great touch... Thanks.

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T P.
0 reviews
0 helpful votes
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April 2nd, 2020
Verified purchase

Great website! Easy to find everything with the search. Love the descriptions and reviews; makes the whole experience very informative! Emails remind me about products in the cart and thank you for the promo code! Will definitely shop here again. My favorite source for snow gear!

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Amanda C.
0 reviews
0 helpful votes
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November 21st, 2019
Verified purchase

My experience with Evo was easy as usual. They have a variety of products and prices, and their customer service reps are fast and knowledgeable. This isn't the first time Ive purchased products from them, and it certainly won't be my last.

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Todd B.
0 reviews
0 helpful votes
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October 31st, 2014
Verified purchase

I've ordered from Evo.com twice now and my wife ordered my birthday gift as well. The website interface is excellent. Delivery info and time exceed most online stores. I'll be placing plenty of future orders and would recommend the site to anyone.

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Cassandra P.
0 reviews
0 helpful votes
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May 7th, 2020
Verified purchase

I have bought all of my boards and other various items at the Seattle store since I started boarding. My boyfriend has not had a new board since 2012, so I decided to surprise him in these difficult times to get him excited for next season.

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Kin C.
0 reviews
0 helpful votes
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March 14th, 2019
Verified purchase

Only downside is shipping fee for Alaska, maybe you could allow other lower cost delivery options together with the 2 days delivery. Other companies like Tactics, Zumiez, they offer free delivery to Alaska. That makes them more competitive on the sale price.

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John s.
0 reviews
0 helpful votes
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December 25th, 2017
Verified purchase

Just recently bought gear here. People in will call in the basement were Incredibly rude and unhelpful on 12/2/17. Not sure what their problem was two weeks ago, if I receive the same treatment again I will never shop with Evo again.

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Sean O.
0 reviews
0 helpful votes
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January 14th, 2017
Verified purchase

Always seem to have what I need when I can't find products locally. Only odd thing with this delivery was the liners for the boots were in the wrong shell. Almost returned but pulled both out and saw they were only switched!

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Chad S.
1 review
0 helpful votes
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October 31st, 2013
Verified purchase

So far so good. I called customer service to make sure these bindings would fit a burton board with 3D bolt pattern and was assured it would. Great customer service and time will tell if the product is as described. Awesome company. Definitely a fan and will be buying more from your site in the future.

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Kord W.
0 reviews
0 helpful votes
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December 2nd, 2013
Verified purchase

Had to change my order then morning after I purchased and customer service was very helpful. I didn't know the size of my ski boot sole so evo contacted the manufacturer directly to find out for me! My order shipped within a couple days using the free economy shipping. I will definitely order from evo.com again.

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Ryan R.
0 reviews
0 helpful votes
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March 20th, 2017
Verified purchase

So far you guys beat the prices from Back Country store. Shipping needs to be handled better though. Taking over 10 days to get me an order while I'm in season makes Backcountry.com a better choice due to expedited shipping. Fix the shipping issues and you're a viable competitor. Your prices are already better than both Backcountry and House.

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Rob E.
0 reviews
0 helpful votes
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September 11th, 2017
Verified purchase

Good price. Ontrac was a poor shipping choice. They had a committed delivery date that required me to be at home but the bike had not even entered my state yet. When it did arrive they changed the committed date to the following week. I went and picked it up from their warehouse instead of waiting.

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colin s.
0 reviews
0 helpful votes
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January 22nd, 2014
Verified purchase

This was my first time buying ski boots which was a learning experience. There is always an expectation that it should be perfect and while I'm not 100% sure if the boots are the right ones, i have to separate that from the fact that EVO's service was exceptional.

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Randy O.
4 reviews
0 helpful votes
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December 5th, 2015
Verified purchase

Great experience. Web site was easy to navigate, order and check-out. Surprisingly but I suppose refreshingly, I got a call from evo after ordering to understand why I was shipping to a different address from billing; it was a security check since the items were fairly expensive. They also questioned whether I wanted to sign for delivery (again because of the high value of the items) or leave without signature. Products were received a day earlier than expected but tracking was available if I wanted.

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Kasey M.
0 reviews
0 helpful votes
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April 13th, 2015
Verified purchase

I've ordered from Evo before and realized I had ordered the wrong size, when I called customer service about it they were beyond helpful in helping me switch my order around. This time around all was smooth and shipping was right on time! Thanks for another great product Evo!

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marc h.
0 reviews
0 helpful votes
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October 26th, 2018
Verified purchase

Great experience, bought a set of skis that ended up being on sale for less a little while after. I texted customer service and they matched the price and refunded me the difference right away within 10 minutes. Ended up then buying a pair of boots too from EVO!

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Michel B.
0 reviews
0 helpful votes
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December 12th, 2014
Verified purchase

I liked the compare feature and customer service via the "robot" was fabulous.

My son needed new ski boots in a hurry. He's on the edge of kids sizes & adult sizes. EVO was only 1 of 2 places that carried his size in a kids boot. It saved me more than $100. They showed up in a couple days and shipping only $3. He loves his new Red Soloman T3 RT ski boots.

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Tamara B.
0 reviews
0 helpful votes
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November 16th, 2017
Verified purchase

Great quality, and fast delivery when ordered online. I wish there was a store with more variety. Just to test out boot sizes, sample equipment, and so on. However, this is a great company, with quick response!

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Stacey H.
0 reviews
0 helpful votes
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December 20th, 2013
Verified purchase

You had a great product ona great sale. We had a disasterous experience trying to order from another company and never got our board. Looking forward to seeing my son's face when he opens this at Christmas.

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Stephanie H.
0 reviews
0 helpful votes
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January 20th, 2018
Verified purchase

Some good deals, quality products and free shipping over $50, but the free economy shipping is pretty lengthy when both Backcountry and REI have 2 day shipping. I would, however, use evo again for its competitive prices.

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Sammy L.
0 reviews
0 helpful votes
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October 1st, 2014
Verified purchase

Really enjoy the shopping experience on evo.com. It always has much more technical data available for every product rather than the just usual marketing mumbo jumbo that doesn't tell you anything other than the product is awesome.

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Joel T.
0 reviews
0 helpful votes
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December 4th, 2016
Verified purchase

I have placed maybe a half dozen orders with you guys over the last few years and have been impressed each time with your prices, selection, fast delivery and attention to detail. Keep up the good work!

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Yunhoo K.
0 reviews
0 helpful votes
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September 1st, 2016
Verified purchase

The site is easy to use. Searching with keyword finds the exact product I was looking for. Also guaranteed low price is the best part of my reason buying here. Always a happy customer buying outdoor goods.

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Ernest W.
0 reviews
0 helpful votes
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March 11th, 2019
Verified purchase

Very straightforward, expedient online checkout process! In addition, when I went to evo, to pick up my order, the sales staff in the will-call were extremely friendly. A wonderful shopping experience overall!

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