• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Kevin U.
0 reviews
0 helpful votes
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August 16th, 2017
Verified purchase

I ended up making my choice to purchase from Evo because the filter system is much easier to navigate than other sites. Some of the others don't allow you to stack multiple choices in the same category leading to frustration and a lot of back and forth. I only wish that Evo could include a few more of the options for filtering.

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MAX P.
0 reviews
0 helpful votes
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February 8th, 2014
Verified purchase

Evo.com > the-house.com for the following reasons:

1) Breakdown of board specifications, type of ride, level of difficulty, etc.
2) Website functionality (i.e. Visually pleasing and easy to navigate)
3) Ability to filter search results (i.e. Men's, size, color, etc.)

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Sandi T.
0 reviews
0 helpful votes
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February 21st, 2014
Verified purchase

So far it has been smooth! The Sorel slippers arrived right on time and I absolutely love them. I usually take a 6.5 shoe or a 7 boot (with socks) but ordered the size 6 slipper since there was no 6.5. They fit great w/o socks which is exactly what I wanted. Service was great and the price was the best and believe me I searched around!

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James P.
0 reviews
0 helpful votes
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March 22nd, 2016
Verified purchase

It's been great! Killer deal on a pair of skis/skins I've been holding out for. Had to pull the trigger. My only hope is that you guys ship my order UPS because the Postal Service is awful in my area.

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John S.
0 reviews
0 helpful votes
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July 23rd, 2018
Verified purchase

Always EVO! Best prices,friendly service,hassle free returns.Nice that you can still phone it in and speak to a friendly,knowledgeable representative who you can understand! All around outstanding business model! Thanks EVO

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GiGi T.
0 reviews
0 helpful votes
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May 24th, 2020
Verified purchase

I have been shopping online for several months for a ski jacket for my daughter in law. I wanted something that kept the wind, snow/rain, and chill out. Plus I did not want to pay a fortune. Ski jackets can be very expensive. I found the perfect jacket at the best price on evo.com. She loves it and that was the goal! So thrilled with my purchase.

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Gary P.
0 reviews
0 helpful votes
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January 20th, 2016
Verified purchase

Began dealing with EVO last season when I purchased my first new ski boots in years. I not only found the perfect boot but EVO showed their customer service stripes on no hassle return and replacement. Perfect place for winter gear.

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Leslie C.
0 reviews
0 helpful votes
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December 4th, 2016
Verified purchase

I like that you guys have a filter for products available in Canada. Many of the other online site do not and it's very frustrating. I wish there were more brands available for Canada! That is my only complaint. Thanks!

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avery b.
0 reviews
0 helpful votes
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December 13th, 2013
Verified purchase

Have always loved evo, and always will.
There is something very special about this site, something that you understand.
This is very rare to find today.
It's great layout, customer service, and great prices.
It would never cross my mind to shop anywhere else, because no one has figured this out as well as your team has.
Thank you for being fantastic and beautiful!
Love you guys.

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Cathy P.
0 reviews
0 helpful votes
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November 28th, 2013
Verified purchase

Easy to navigate site, great prices, fast delivery, recommended you to family and they placed a ski equipment order that same day - helmet / board bindings / Under Armour base layer. They too found your site easy to navigate, prices great and fast delivery. I did not receive a shipping slip - and am wondering if you can e-mail me a copy of my order/payment confirmation. Thanks in advance,
Happy customer,
Cathy.

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Mary T.
3 reviews
0 helpful votes
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November 15th, 2015
Verified purchase

Your site makes it very easy to find ski boots for my very wide feet by having the "last" size option. I feel very comfortable shopping on your website b/c of your 366 day return policy. I have bought and returned ski boots this past year and the return went smoothly. I also purchased skis 2 years ago and am very happy with them. Your prices are very competitive.

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Marco B.
0 reviews
0 helpful votes
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February 15th, 2016
Verified purchase

Last spring my then 10 year old son wrote a letter to Evo asking for stickers for his board. He was very happy when a box arrived which not only included stickers but a number of other things including a jacket and a nice note in reply. We'll be customers for life. Thank you to Evo for making my son feel great about his letter writing and your company.

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Jason O.
0 reviews
0 helpful votes
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February 2nd, 2020
Verified purchase

I really liked the way the website is setup where custom filters and drill downs can be applied to refine my searches.

I did NOT appreciate the discrimination on the shipping policy. I feel it is false advertising to say "free shipping on orders over $50" when it doesn't apply to Hawaii. We should at least get a discount.

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E B.
0 reviews
0 helpful votes
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December 22nd, 2018
Verified purchase

Great selection of items to choose from, quick and easy to place order.
I received several pairs of ski pants one day earlier then scheduled so that was great. Unfortunately, they are very long so I must return the items. Sorry this order did not work out.

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Michael R.
0 reviews
0 helpful votes
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December 17th, 2018
Verified purchase

Overall it was great. Ordering was hella easy and even when i called customer service they were chill too. Had a few questions about the board I ordered and the dude answered all my questions. Will definitely order from here from now on if I go online!

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jo l.
1 review
0 helpful votes
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November 2nd, 2013
Verified purchase

Love evo. Big ups

Only issue was that we only got one of the two tongue protectors for the boots. We will contact you guys if my brother wanted to put them on. Other than that the price was awesome and they shipped super fast. Thank guys!

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Dan S.
0 reviews
0 helpful votes
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March 5th, 2015
Verified purchase

Great site. Super informative with everything I needed to make the right decision for my purchase. After receiving my purchase (which arrived on the exact date they said it would), we took out the purchase, and they came in perfect condition. Definitely will use this site again.

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Andrew P.
0 reviews
0 helpful votes
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January 24th, 2018
Verified purchase

We were looking at getting a used board for my son but your sale price was so good we ended up buying new form you. The delivery to our local store also worked out so well and was so fast I rang the store to double check

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Kayla B.
0 reviews
0 helpful votes
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October 13th, 2015
Verified purchase

I deeply appreciate Evo for their great service! My order was placed on hold, and when it was to be shipped I got it in 2 days, though I didn't select 2 day shipping. I love the Oakley goggles! They're perfect. Definitely recommend anyone to this site.

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Dana C.
2 reviews
0 helpful votes
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June 13th, 2016
Verified purchase

I will shop your site again just based on what you're about. Thanks for all that you do for the community. And I absolutely LOVE my boots. I was in class and saw another student with the boots on; never asked where she got them from but eventually ended up seeing them at Macy's. I didn't like their price so I waited and when they finally went on sale, my size was gone. I put in a search for the boots and came across your site. The price was fabulous AND you had my size. The day the shoes arrived, I wore them that night out with my family. Everyone thought they were so cute and now my mom wants a pair. Thank you so much for having such a great affordable price. And delivery was on time. :)

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CHARLOTTE M.
0 reviews
0 helpful votes
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January 13th, 2020
Verified purchase

Found a good sale price and helpful reviews
The wetsuit fits nicely, it has long enough sleeves and stretches easily over my hips. It is very soft material, enough stretch and long zipper handle for easy dressing.
In- store pick up was a handy option for me.

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Christy P.
0 reviews
0 helpful votes
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February 4th, 2014
Verified purchase

I feel like the tuning selection on evo is lacking! I'd like to start assembling the tools necessary to wax and tune, but it doesn't appear you carry very many edge sharpeners and files. It'd be nice to purchase everything from one place to save on shipping!

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Hilja W.
0 reviews
0 helpful votes
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April 15th, 2016
Verified purchase

Shopping online at Evo is so easy. I love that I can have it shipped to the store and return anything that didn't work out. Fortunately, only had to return a helmet as it was the wrong size and they helped me find another one on sale.

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Samuel P.
0 reviews
0 helpful votes
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April 26th, 2018
Verified purchase

Mostly extremely satisfied. The skis I received are pretty banged up though, I expected them to be in a bit better condition. I will need to have them reconditioned at my own expense :( That's the only reason for some of the 4-star ratings instead of all 5-stars.

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Gregory N.
0 reviews
0 helpful votes
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December 4th, 2018
Verified purchase

You guys sent out an email with an 'EXTRA!)' 10% off promo and a link on the email directly to this product where I found out it does not qualify for your extra 10%. Very sneaky in my opinion. You still got my order so I guess it worked, bit I now know the kinds of marketing tricks that you are willing to play.

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